Trupanion Review
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Reviews 7996 
Gayle wiscombe
It was an awesome experience
It was an awesome experience. The agen was quite explanatory and helpful. Very patient and pleasant.
Rosemarie S. Dillon
The Rebeccaperson I contacted initially was…
The person I contacted initially was extremely helpful and very knowledgeable about the process and benefits. Her name is Rebecca she followed up on my initial phone inquiry and that was helpful
John Thornton
They really paid
Like most, I was skeptical, but we bought it anyway. A year and a half later, our cat needed multiple surgeries due to cancer. $12,000 later, Trupanion approved around $10,500, after deductibles and a couple other things. My wife called them and they helped her submit and the claim was approved in 24 hours-ish. Unbelievable. Good luck getting that turn around with your car or homeowners. What's even more amazing, that we didn't know at the time, was the Animal Hospital is a Trupanion partner, so we wouldn't have had to have paid very much out of pocket. Now I know for next time. Having them pay 90% is such a weight off our shoulders. Having to deal with a sick kitty and worrying about money is tough. I can't recommend them enough.
Lesley
Great pet insurance company!
Answer phone promptly, no long waiting time. Staff are courteous, helpful and know the policies. Had two previous policies with them and they processed claims efficiently and promptly. I have not found another pet insurance company that doesn't decrease cover as your pet gets older. Would highly recommend.
Cheryl
I asked to have grants name changed to…
I asked to have grants name changed to haze so pls do it as I asked. I don't want the eobs denied because of name change...ty
Brenda Smock
Super easy to enroll!
Super easy to enroll!
Jonathan
You had a great customer service/sales…
You had a great customer service/sales person.
Becky
Easy to sign up
Easy to sign up. Completely understandable.
Rashad
Ease of mind
Great customer service and helpful
Mary
New Puppy Enrolled
You folks were such a great help when our Brandy was going through her illness! So it was a no brainer to enroll our new puppy Penny ! Thank you
Kasey Kristine Christensen
The enrolment process was very easy
The enrolment process was very easy. My vet recommended Trupanion
Iga Leigh
Our Stasiu is not a "dog" but he is our Little Boy!
Our Stasiu is not a "dog" but he is a member of our family, having a good health insurance is our peace of mind that he is going to be well taken care of and happy with us! We are responsible for our baby wellbeing and You in Trupanion Insurance are our family new friends!
danny GREGORY
above average almost really good
All was easy until it was time to set up my portal. It took 24 hours, and a live person helped me. I hate links; I like people. This is why I love dogs; they come with love, not links.
Ronald
Very pleasant and informative ve
Very pleasant and informative ve
Nanette Manning
Good Choice...
minimizing the impact of cost of wellness and sick visits on my budget.
Suellen & Ford
Easy to follow
Easy to follow. All the information we were looking for.
Lisa Loehr
Exceeded expectations
After 7 years of being a policyholder we made our first claim and the process exceeded my expectations. Our bulldog had a very serious health situation and we took her to an emergency vet clinic on a Sunday afternoon/evening. We were informed by the Vet that they have the ability to file the claim for us and direct bill Trupanion. By the time we were ready to go home, again this was on a Sunday, Trupanion had responded to the Vet and paid the claim less our deductible. The entire process was effortless. I would 100% recommend Trupainion for your pet insurance needs!
Sharon
Glad to be a Trupanion
Haley was great. She explained everything very thoroughly and answered all of my questions. I feel I made a good decision in becoming a Trupanion.
Margo Rendzia
Everything was explained so clearly and…
Everything was explained so clearly and I had plenty of opportunities to ask questions if I did not understand.
John
Brody and Fergie
Very professional in the program is very comprehensive.
talia
Customer service
they were very patient and quick to rectify the situation.
Patti Daley
These folks were fabulous the first…
These folks were fabulous the first time I needed to enrol my kitty Trevor almost 2 yrs ago and just as equally fabulous when needing to add a new kitty Stella to the policy. Excellent customer service when i was having issues logging in to the website. Thank you for all your help and helping me insure my wee fur babies
Tom
enrollment process
it was easy end the representative was pleasant and helpful.
Diane
I was unable to sign up my new puppy…
I was unable to sign up my new puppy using your website. It wouldn’t let me put my information in 2 of the boxes. Had to have someone call me to sign her up. Love the coverage & response time for paying claims.
Linda
My Vet Accepts Them
The joining experience was fine. People at Trupanion are always pleasant and efficient. The reason I went with Trupanion is my vet accepts them. Their pricing is high and the coverage not really competative.
Deborah
You can call them anytime about you pet…
You can call them anytime about you pet insurance. Even if you need some help with anything.
Kathy
New enrollee
I just got Trupanion insurance for my dog and have not used it yet. Enrollment was very easy. I had a couple questions so I called and enrolled over the phone. Max was very professional and explained everything we needed to know. I was referred by a friend and his experience with Trupanion has been great.
Lou Ann
Representative was very thorough with…
Representative was very thorough with questions asked.
John C.
Glad I opted to call, rather than enroll online.
Had a few questions and before committing, thought it would be a good idea to call. I'm glad I did. Nice seamless process with great customer service.
Jina Clark
I used trupanion for a long time
I used trupanion for a long time. Eventually, it paid off when my dog was in his later years of life.
Alla
Extremely Satisfied!
Extremely Satisfied! I’m so grateful for having Trupanion insurance, it's truly been a lifesaver. My 5-month-old puppy needed emergency surgery to remove a foreign body, and this was actually my second claim within two days. The first claim was approved and paid directly to the vet clinic, and the second was for the emergency surgery at another clinic that ultimately saved my puppy’s life. That clinic didn’t work directly with the insurance, so I had to submit the claim myself , but the process was incredibly easy. I was reimbursed quickly, and most of the cost over $2,000, was returned to me. The fast processing made a stressful situation so much easier. I highly recommend this pet insurance to every pet owner!!!!
Frank G.
Our Black Lab rescue
Our Black Lab rescue, Gizmo, was with us from 2013 to 2025. Trupanion has insured him that entire time, which included a back operation and six years with multiple myeloma, 4 years in remission. Trupanion paid our claims promptly according to our terms. Their customer service was fantastic, and their reps were helpful, easy to deal with, and empathetic. I wouldn't use any company other than Trupanion. We have saved thousands!
BF
Continuing customer
Ongoing customer, the enrollment process is easy with such helpful employees. Friendly and knowledgeable makes it a breeze.
K Nelson
Our beloved Golden doodle passed away…
Our beloved Golden doodle passed away from IMHA. Because we had Trupanion Insurance we were able to give him a fighting chance with multiple blood transfusions with as expected was nearly 10K! When talking with claims we were astonished at how empathetic and hassle free the experience was. Iwould highly recommend them!
John Velasquez
New member
We haven’t filed a claim yet but customer service is great. Easy to setup and access account online.
Stephanie Dillon
My customer representative was super…
My customer representative was super friendly and seemingly genuinely excited for me to have a new puppy in the home. As I’ve never purchased pet insurance before, I asked her what important questions was I not asking and she jumped right in with concerns I didn’t anticipate considering. She was awesome and very clear on the policy terms.
Lisa K.
The customer service was great
The customer service was great. The person I spoke to was knowledgeable about the product, since he also has the policy. This is my first time to get insurance out of having 6 dogs. I thought I would try it to see how it does. I tend to put money in a separate account for things that go above and beyond the normal cost of having a dog. I drained the account the last dog I had, so thought I would give insurance a try.
Maddie Freeman
Compassionate Help & Communicative Reps
We lost our sweet puppy after only 5 months of love & trupanion not only made the process seamless and painless in a very emotional time but they made sure to fully explain every step of what was covered, what was not, why, and what the next steps were. Each rep I spoke with was extremely kind and helpful and made sure to handle it with compassion and answer every question I had. The claims process was super simple and while my deductible was too high for the bills we had, I was astonished with how simple it was to submit a claim and how fast it was. From start to finish it was 72 hours before my entire claim was submitted, processed, and a check was issued, premium was refunded & policy was cancelled on this pet. I will forever recommend Trupanion to all of my pet loving friends. The chat function is by far the easiest to use.
Wendy
Don't second guess having insurance
Enrolled both my puppies within minutes. Easy process. Thankful I did get our two puppies coverage. 2 months into our new family members being here - trip to an emergency clinic. Will never regret having this coverage.
Pam Brasher
Trupanion was truly a companion with me…
Trupanion was truly a companion with me and my pet. They stuck with us through complicated surgeries (IVDD, splenectomy, parathyroid surgery) and long-term medical diagnoses (Cushing's, liver disease). I NEVER had a problem. The payments were made within a day or two. I had the money in my account long before the credit card bill came. The best thing happened after my sweet pup crossed the rainbow bridge. Three days after she passed, my vet sent me a bill. I had been going back and forth with the vet for four months. I kept telling the vet's billing department that they were supposed to contact Trupanion for payment. I told them how dismayed I was that I was still debating this and especially since I was dealing with the loss of my beloved pet. I told them that they still hadn't contacted Trupanion because I KNEW that Trupanion would have taken care of the bill if it had been submitted. I told them that since I had already cancelled my insurance, Trupanion may not pay. Shortly after the difficult conversation with the billing department that Trupanion was paying the bill from December. Not only did they pay, they honored the fact that I had met the deductible with other invoices so they paid MORE they originally told the vet they would pay. Fortunately, the vet's office stepped up and let me know that I would be receiving a refund because Trupanion honored their commitment. I recommend Trupanion to everyone. They are the best. I never had to worry about what they would cover. They never threatened to cancel my policy because of all the times that I used the insurance. As my pup aged, the cost of the insurance went up but I totally expected that. I know that what I paid was MUCH less than what I received. The biggest thing I received was piece of mind for my pet's health.
Suzanne L
Trupanion provides exceptional…
Trupanion provides exceptional coordination of care for Veterinarian visits as well as during a recent emergency room visit. Thank you Trupanion team for your quick response, treatment planning review and accident coverage. We are grateful to have you on Fenway’s wellness care team! He’s on the road to recovery!❤️🩹
Lucie
Enrolment process was easy
Enrolment process was easy. The deductible and monthly payment scale is easy to understand as well.
DAGIS
The person who took our call was…
The person who took our call was knowledgeable and professional
Nancy Sheffer
I am a brand new customer and have only…
I am a brand new customer and have only signed up. Customer service was very good and look forward to taking care of my new puppy with your help.
Olga sancerni
excellent and so helpful
excellent and so helpful
Wayne Rayan
You are AMAZING Trupanion!
If it wasn’t for Trupanion, I don’t know whether our pet would still be around. Our male Aussie rescue has had so many health issues and Trupanion has been there to reimburse immediately and whenever we’ve needed to get a hold of somebody to help us, it has been such a pleasant experience. There’s compassion and understanding whenever we talk to somebody. Thank you so much, Trupanion!
John ODell
Easy
Easy, affordable
Romeo
the rep on the phone named Alison
the rep on the phone named Alison. she was a pleasure to speak with and answered every question i had promptly and professionally.
Deborah
Enrollment was easy
Enrollment was easy. Everyone I spoke to was very knowledgeable and patient. I feel confident that I can always contact your representatives and get the help that I need.
Christina
Easy sign up and to understand
Easy sign up and understand exactly what your plan entails
Jessi
Questions answered
They told me all about the service provided! And answered any questions I had.
Martha
A great company
Everyone I spoke with was extremely helpful and patient with my questions. I feel confident in my choice of Trupanion for my cat’s pet insurance needs.
Krista
Amazing representative
I ended up not being able to make my new selection for adding pet insurance online and had to call the hotline and it was an absolutely amazing experience. I talked to a very nice woman who helped do the process for me. She was very nice. I really appreciate having good communication with representatives for companies.
Jim
Aaron was very responsive and…
Aaron was very responsive and knowledgeable about the specifics of the policy.
Renee
positive
positive, good listener, finds solutions not problems, thinks outside the box, very pleasant, engaging.
Thomas Markel
Easy
Easy. Clear.
Wendy
I signed up a few days ago
I signed up a few days ago. The gentleman that helped me was very knowledgeable and professional. I helped me decide which was the best fit for my situation.
Anthony
Rep exlained everthing.
Rep exlained everthing.
Laura Roach
Really helped me out in a pinch
Really helped me out in a pinch
JOEL MARTINEZ
I was having a problem register my pet…
I was having a problem register my pet online so I called customer service. I am bad with names, but I believe Max helped me. The service was phenomenal! I felt assured that I was picking the perfect plan for my squishy baby:-) Also, my baby’s vet is a partner with Trupanion so claims are made easy.
ROBERT SAYES
I've had Truepanion with my Dogs for Many Years.…
I've had Truepanion with my 11 year old Yorkie, and when I got my second Yorkie, it was no brainer to just add my new dog right along with my older Yorkie. Fortunately I've never had to use Truepanion for any medical emergency but, it's always been reassuring to know that if I ever needed Truepanion, they are right there just a phone call away. Quality coverage, at a fair price, I can't see any reason to switch my dog's coverage. In these days of a steep bill at the Emergency Vet's, when something bad happens, it's reassuring to know my little dogs are covered, just in case. I've been pleased with my coverage, and hope I'll never have to make use of it but, knowing I'm covered is very comforting, if I do. Five Big Stars all around. You will be pleased with Truepanion.
Mandee-Leigh
Very friendly agent
Very friendly agent, happy to have my fur baby in your care.
Fran
Easy sign up
Very good help to sign up
Alan
Great coverage and price.
Great coverage and price.
JustAnswer CustomerCZ
Aaron was so helpful
Aaron was so helpful . He explained things well and answered all of my questions
Keila
Very helpful and easy the…
Very helpful and easy the process.Answer all my question and guide me during the enrollment.
Christine
Smooth transition for peace of mind as…
Smooth transition for peace of mind as we insure our pup!
Medford
The enrollment was easy and the website…
The enrollment was easy and the website was designed to take you step by step.
Laurie
I signed up with Trupanion 3 days ago…
I signed up with Trupanion 3 days ago after weeks of comparing many different pet insurance companies. So the only thing l can comment on at this point is Trupanion's enrollment process which quick & easy. All of my questions were answered during a 20 minute phone call & l signed up! Also, l have found Trupanion's website very easy to navigate.
Doreen Simjian
Pet Health Insurance…
The person who I spoke with to enroll was very helpful and patient. I am relieved to have some medical coverage for my cats. It is a relief to know that they will be covered for any medical issues and illnesses that will no doubt happen in the future. I also have another slightly older cat that I would like to enroll in the future. She has a dental issue that probably will not be covered because it is a preexisting condition. I wish that your company would cover some preexisting conditions. However, I am glad that my other two younger cats who don’t have any health issues now are covered. Veterinary care is expensive and our pets are members of our families and we want to be able to afford good care for them. Sincerely, Doreen Simjian
Sheri
Great customer service
The customer service person that I spoke to was very knowledgeable and helped me through the process. I appreciate speaking to a live person!!!
Eduard Pineiro
Totally Professional
Speaking with two different representatives made me very comfortable with choosing Trupanion for our girls. They were empathetic, understanding, professional and very personal. If the insurance proves to be anything like them, then I've chosen a winner. (Hope I never have need to try the insurance as desire for my girls to stay healthy.)
Anne Leonard
Good phone service
I had tried to register years ago, and it didn't go through, which complicated matters. Your service rep got it handled quickly.
Bill
Straight answers
Straight answers. Quick, easy. Good price. Relationship with vet.
SUSAN
Very thorough
Friendly thorough helpful
Jennifer
Great customer service
The customer service rep that helped me was very patient and kind. She went over everything and answered any questions I had. Great experience overall.
Marcia
Enrollment experience
The enrollment experience was very smooth and representatives from Trupanion were very friendly and helpful with the process.
Elizabeth Henderson
Thank You Trupanion!
My dog being diagnosed with osteosarcoma has been scary and difficult in so many ways. The only part about it that hasn't been is paying for his treatment, all because of Trupanion. The customer service has been excellent and I honestly wouldn't have been able to treat him (two surgeries, multiple rounds of chemotherapy and visits to the doggy ER) without his Trupanion coverage. So glad I have it and I cannot thank the team at Trupanion enough for what they do!
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