Trupanion Review
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Reviews 7023 
bauleycivic
Trupanion is amazing
Trupanion covered our brand new puppy's canine parvovirus infection which carried a $5,000+ vet bill. We are so very thankful. We will be customers for life.
Chris and Alonda Kyriacou
Agent was polite
Agent was polite, answer all questions, read the pros and cons
Sue
Very happy with trupanion
The enrollment was clear with very clear documents regarding what is covered, how to submit a claim and how to contact customer service. When my cat was needing emergency care I could choose the level of investigation knowing it was what was best for him and that Trupanion would have our backs. He got the best care because I knew I would have support.
customer
Informative about the coverage and made…
Informative about the coverage and made sign up easy over the phone!
Maryann Cordova
Easy sign up competitive prices
Easy sign up competitive prices
Cranes Roost
WOW!!!! TRUPANION IS AWESOME!!!
WOW!!!!! Took Brinio to the Vet yesterday for his regular cytopoint injection for allergic dermatitis. Filed my claim last night after we came home from our 1.5 hour trip to the vet. This morning, my claim has been paid! You guys are AWESOME!!! I will NEVER own another pet without insuring them with TruPanion! We had 3; Thor passed away, never had claims, and then there were 2; Joey was diagnosed with a squamous cell carcinoma a year before he died, TruPanion made it possible for him to have his surgery that would have ruined our budget otherwise; Brinio is still with us at 14.5 years old, healthy and happy because he gets all the Vet care he needs. I will NEVER own another pet without getting health insurance through TruPanion!
customer Jennifer S.
The enrollment was fast, easy and inspired confidence
The enrollment was fast, easy and gave my husband and I confidence that should the day come when we need the best care for Cody, she will have it :)
Trish R
We wish to thank everyone at Trupanion…
We wish to thank everyone at Trupanion for the kindness & patience we received during our dog Finnegan's illness. We were hoping never having to use our policy. You came through when we needed you. Aside from the claims being paid out quickly & without a hassle, I was struck by the level of compassion exhibited by your truly remarkable staff. We will be forever grateful for this treatment during one of the most difficult times of our lives. We still have another dog with a Trupanion policy & will certainly keep coming back to you in the future.
customer Pam
Pleasant experience.
Getting signed up was easy and very friendly. I wish there were fewer emails. I have gotten to where I don’t read them as there is too much information to wade through.
MARY OSBORNE
"Pet Insurance Believer"
I was not a "Pet Insurance Believer" until I experienced Trupanion. My puppy was enrolled by our breeder and I decided to keep the policy active when we brought him home. Unfortunately my dog starting experiencing allergy issues and ear infections on a regular basis when he was a few years old. My husband and I were shocked how easy Trupanion made it to submit and receive payouts on claims when applicable. We love our dog and will certainly pay as much as we can to make sure he is healthy but there is such a relief knowing that Trupanion is there along with us. The submission of claims is extremely easy and efficient as I can easily submit them on my cell phone. I've also chatted both online and live with representatives regarding questions and they were able to assist and respond immediately. I am now a "Pet Insurance Believer" thanks to the positive experience of Trupanion. I've mentioned these comments to many of my pet owner friends so they too can share this experience with their pets.
Jodi Side
This was a great experience for me as a…
This was a great experience for me as a new puppy owner
customer Cyn
So far I’m very pleased with the…
So far I’m very pleased with the contact and information. My last insurance company was not transparent and caused me so much stress. So glad I switched
Michele
I have not used the insurance yet but…
I have not used the insurance yet but the representative was friendly and helpful.
customerDamon hitt
It was very comforting that I had good…
It was very comforting that I had good care for my puppy and they cared for me and my dog 5 stars,also very informative for someone like me who isn’t computer savvy and they were very patient with me on all my questions and gave me a lot of time that he didn’t have to do,It was a enjoyable experience
customer
Ease of doing business.
Ease of doing business.
Amber Tanner
Never does anything wrong and always…
Never does anything wrong and always does everything right. My dog wouldn’t be here without Trupanion, and I definitely couldn’t afford his allergy shots to keep him comfortable. Always easy to get in touch with a representative and they’re always providing Chick-fil-A type customer service. I tell everyone about trupanion!
BRIAN EISENBERG
Maria Hernandez did a wonderful job…
Maria Hernandez did a wonderful job explaining the insurance and all of our various options. She went even further providing various personal experiences. She was also very patient with all our questions.
T. M. Sanchez
10 years of service with no regrets
My dog has been a member since he was three; he's now 14. After one hospitalization, I learned my lesson and signed up for a policy. When the unfortunate times came when I needed help, their customer service was kind and efficient. I never felt like I had to battle for coverage. I feel secure knowing that if my dog needs help, I have the resources to give it to him, and that means the world to us.
Susan Fadiga
My experience with Trupanion has been…excellent
My experience with Trupanion has been excellent. Claims are processed immediately and reimbursement has been within the same week that the claim for services was submitted. Trupanion enables me to give my pets the care that I would otherwise be unable to afford such as ultrasound, cardiology and specialist referrals, hospital stays, and treatment for chronic conditions. I recommend Trupanion to anyone who cares about their pets. I have had Trupanion for almost 20 years with 2 sets of dogs. Customer service can’t be beat!
customerJoe Benxinger
The staff is nice and the coverage for…
The staff is nice and the coverage for the price is excellent. I will say this they help both of dogs life with diabetes for years. Where I think they will improve with coverage on well visits. More people would buy the coverage and take there animals to doctors with this coverage.
MRW
Excellent customer service
Thank you Trupanion! You’ve made setting up the plans for my 2 min pin puppies a breeze. Your customer service is EXCELLENT. A rarity these days. The young woman who helped me by phone this evening went out of her way making sure I understood everything about the policies and how the payments would work. And she was so personable and understanding I felt like an old friend was helping me not just a customer service rep. If I could I’d rate my experience 10 stars instead of 5. If anyone considering Trupanion is on the fence about it I feel you can’t go wrong with this company. Just do it…..your pet deserves it.
Betty Beeson
You answered right away and gave me…
You answered right away and gave me coverage right away. However the agent spoke so fast I couldn't grasp anything he said.
Sandra
Literal first time member
I don't know much about this yet, since I joined recently, but over time, I'm hoping to learn more so I can leave better reviews
JC
Trupanion has save us $1000’s
Trupanion has save us thousands of dollars as our three mini dachshunds entered into their senior years. One had back surgery. A $12000 bill only cost me $1200. You can have Trupanion pay the vet directly to avoid paying the $12000 up front. Just let them know upfront and don’t let your plan expire or miss a monthly premium payment. We’ve had them for over 15 years now. They will cover dental procedures as long as your vet doesn’t have any dental issues in their record before coverage starts.
Cleide
Customer services was helpful and…
Customer services was helpful and patient.
Lisa Chambers
Very grateful to still have my Best Girl
Very grateful to still have my 14 year old Mini American Sheperd! She is the goodest girl, and needed her spleen removed. I would never have been able to afford all the vet visits and ultrasounds without Trupanion. I have it for all 3 of my dogs, and yes, it was more expensive for an older dog. But 100% worth it! They covered 90% of the costs outside my deductible, and at times the reimbursement was direct deposited into my bank faster than the vet bill hit it!
James Bleuer
Great support in a rough period
My animals have been largely healthy, but we've had a rough patch lately. Our older dog was diagnosed with Osteosarcoma earlier this year, and our younger dog had major jaw issues requiring surgery. We've been through radiation treatment, chemo, amputation, and a jaw surgery in the last 3 months. I've submitted over $28k in claims this year alone (another $5k in 2022). Trupanion paid it all, in a timely manner (minus deductibles, coinsurance, and non-covered exam fees and taxes). I will absolutely continue to keep Trupanion insurance on all of my animals. I couldn't appreciate them more when things get tough. It was nice to be able to navigate this difficult period knowing cost was not an issue, the animals received the highest quality of care they could get. I recommend them to everyone.
Daniel Knodle
Stick with it - it pays
Signed up for insurance for my now 8 year old German Shepherd when he was nine weeks old. For years he was really healthy but we kept the policy in place. Over the last year he's had some real issues with a difficult to diagnose series of infections. Throughout the process Trupanion paid exactly what they'd committed to pay, with speed I did not expect. He's fine now but needs monthly injections to keep him clear. They continue to cover these - I'm thrilled.
new customer
Great people, very fair premiums, easy sign-up process
A friend had recommended Trupanion for our 2-year-old Australian shepherd. Signing up was a truly positive experience. Our sales specialist, J Holaka, made it all much easier than I had anticipated. He gave me clear and concise explanations for all my questions. He was friendly and not at all overbearing. I came away with a truly positive impression of the company and look forward to dealing with the folks there for many years to come.
Amy Pickard
5 star review
The sign up process was very easy, the gentleman that I spoke with on the phone was very helpful and friendly. He answered all of my questions
Richard
Very easy enrollment procedure
Very easy enrollment procedure. I think it’s an important service to have with a new puppy. Will wait until I have experience with claims and coverage comment further.
MichelleTheRunner
Trupanion has a great and easy sign up…
Trupanion has a great and easy sign up process. They explain everything clearly and I feel confident that my dog Douglas will be taken care of in the evident of an injury or illness. This was an easy decision to make to enroll with this company for their transparency and amazing customer service. Having peace of mind lets me focus my energy and enjoy every minute with my furbaby!
customer
Helpful on the phone
Helpful on the phone
Brian J. Rachmaciej
Great customer service and very helpful…
Great customer service and very helpful in explaining plans and coverage.
cynthia lovell
It was quite easy
It was quite easy. Animal Rescue League of Boston recommended them. So I called and we discussed things and I found a plan I liked and signed up. Never have had pet insurance before but since I"m adopting elder cats I decided it was prudent.
Carol
Very informative
Very informative
customer
Tips as your puppy grows
Tips as your puppy grows
Nancy Timms
The registration process was very good
The registration process was very good. First time I had insurance on my pet. Was very lucky I never needed it before for the other pets. I am sure glad we decided to get insurance for Sabrina. The lady that registered Sabrina was excellent. Made the right choice for this insurance company.
customer
Help
Help, nice, knew about what was covered and any questions I had
Keith Davis
Dependable and timely with payouts!
Dependable and timely with payouts!
Yoda
First experience with pet insurance
I used your chat line and the lady was very friendly and answered all my questions. When I was comfortable with her, I spoke to her on the phone.
Joy King
I have been looking for a policy for my…
I have been looking for a policy for my dogs for a while and yours are straightforward no confusion.
customer
The application online was very easy to…
The application online was very easy to do.
Julia
Great communication
Great communication. Trupanion always keeps you updated on claim status.
customer
Ease of signup and excellent customer…
Ease of signup and excellent customer care.
Gail Morin
The folks at trupanion are very helpful…
The folks at trupanion are very helpful and friendly, they get back to me in a timely manner
Yvonne Preddy
This is first time having insurance on…
This is first time having insurance on our pet. Our breeder, Springdale Labradoodles extended 1 month of free insurance for our new puppy. The Trupanion representative did a superior job explaining the policy & coverage, etc. We signed up immediately with a great monthly rate. This was a NO brainer for us as we spent $15000 in 2023/2024 on our beloved 13 year old Toy Poodle. She passed away on 2-17-24. 😢
MARY
The young woman on the phone
The young woman on the phone, Dominique, was patient and explained everything to me.
Cynthia
I always resented the monthly charge to…
I always resented the monthly charge to my credit card that I never seemed to get any benefit from. I had a huge deductible in order to make the monthly payments more manageable, and then there are things that aren't covered, such as the intake exam, so by the time that's all deducted you get a cheque for something like $15. And then you never know what to believe online, or whether "insurance" will actually come through when the chips are down. So it felt like I wasn't getting anything out of it. THEN my beloved old Irish Setter, Rowdy Roddy the Red, ate a heavy terry towel shop rag (why???), and it got stuck in his stomach and small intestine. The cost estimate to get it out staggered me. But it turns out Trupanion actually pre-approves on the spot (the vet tech raved about Trupanion), so I KNEW I could make decisions without having to factor in the cost! In the end my sweetheart died, because the exam turned up advanced cancer that would have made choosing to go ahead with the rag-removal surgery just cruel and selfish. BUT I DIDN'T HAVE TO PUT HIM DOWN BECAUSE I COULDN'T AFFORD TREATMENT. That would have haunted me for the rest of my life. Thank you thank you thank you.
Linda k
The gentleman that I spoke to was very…
The gentleman that I spoke to was very helpful explained a lot of things to me so that’s why I decided to go with it
Karen Meldrum
Highest recommendations
Trupanion came highly recommended by my breeder, and my vet said you folks are the best.
Rick
always responsive easy to contact
always responsive easy to contact
Mildred Narvaez
I had originally signed up back in…
I had originally signed up back in October 2023, when I had to take my puppy to the Vet. ER. Never knew I should have pet insurance until we needed it. My 10 month old Pomeranian had to undergo emergency surgery. Trupanion paid most of the costs. I definitely recommend Trupanion for all. Great coverage for my dog. It was a fantastic choice, especially with the final cost of the surgery and other expenses. I didn't have to pay nearly as much as I would have, if I didn't obtain the insurance policy.
Richard Ramey
Great service and Easy sign up
This was an easy service to sign up for. Never knew I should have pet insurance until we needed it. I would recommend Trupanion for all. Very caring staff, from every encounter we had. Great coverage on my critter. It has been helpful with the bills from pet care.
DOMINIQUE MALL
Trupanion is the best
Trupanion is the best Paying what is promised I am so relieved I have Trupanionso I can rest easy for my furbabies
Corinne Crowdis
Too much premium increases
I have been a Trupanion customer for 6 years now. The efficiency in which you are reimbursed and what is covered is great, however year-after-year the monthly premium has gone up and is now almost double what it was 6 years ago. As a long-time customer with only one claim in six years (5 years ago), I would have hoped our premiums would have remained similar year-over-year with understandable increases but $44 - $74/month is a drastic increase because of "an increase in claims in our breed and area".
melynda schudrich
Customer service-excellent!
Customer service-excellent!
Smc
All my questions and concerns were…
All my questions and concerns were explained well. The gentleman who too my call was patient My puppy deserves the very best.
Linda Bonasera
Best Pet Insurance ever
always pays right away with never a hassle. Excellent insurance!
Bill
Really surprised at how aggressively…
Really surprised at how aggressively monthly premiums increase after sign up. No claims I’ve made have been approved, so not sure how worthwhile this coverage really is.
Holly
Lukewarm on Trupanion
Trupanion used to cover a lot more stuff, now it seems like denial of claim is automatic. Then I get a $14/mo increase because my dog is one year older, with less than 30 days notice. $75/month?! What will it be next year?
Linda
Enrolling our dog was very easy….things…
Enrolling our dog was very easy….things are spelled out appropriately and terms are easy to understand. Hope to enjoy this relationship as our pup grows!
Robin Brewer
Great company to protect our new puppy
The agent I worked with was very helpful and made the registration process easy. She gave us all the information about what was/wasn't covered and explained all the different levels. I am convinced that our puppy will be well taken care of if he has any medical issues.
Joseph Gaborow
I chose your company due to the clear explanation of benefits.
I chose your company due to the clear explanation of benefits, the ease of my vet filing directly and the fact your rate doesn’t increase/benefits decrease with age.
Gail Aadland
Jeff was great and very informative.
Jeff was great and very informative.
Emily
Trupanion saved my puppy's life!
I highly recommend Trupanion! They are the best pet insurance service hands down! They made it so easy to sign up -- I started getting emails from Trupanion soon after we got our puppy - they had all of my information from my primary vet! They made it so easy to sign up for 1 month of free coverage just by clicking a button on an email - and it signed us up for full coverage! Clicking that button was the best decision I ever made! Unfortunately, our 10 week old puppy got very sick - resulting in her having to stay 4 days in the emergency veterinary hospital. As you can imagine, that wasn't a cheap stay. My husband and I would not have been able to afford our puppy's life saving treatment if it were not for Trupanion! Even though we were just signed up for that 1 month free trial, Trupanion covered 90% of our emergency vet bills. Luckily, the treatment worked and saved our puppy - but it would not have been possible without Trupanion! They made it super easy and convenient - they worked with the emergency veterinary hospital - approved the treatment plan and bills and paid their portion up front! We can't thank Trupanion enough! I will be referring all my pet loving friends to Trupanion from now on! THANK YOU!
MN
Easy to set up
My call with the customer service representative was outstanding. She provided a detailed explanation of the Trupanion offerings and was very personable and genuine.
Lisa Arnhold
cadillac of pet insurance
I shopped and compared. Wanted the best for my new puppy. I had questions, i got answers, explanations. She made sure I understood my policy, what was covered, etc. Was it the cheapest insurance? No.... but I feel it was the best choice. Especially how my vet reacted when I told him what I had chosen "Cadillac of pet insurance!" makes me feel that much better.
Jenn H.
Trupanion Directly Pays My Participating Veterinarian
The process to join Trupanion online is very easy and convenient. I like the fact that I have a coverage options. I feel good knowing that my new puppy is covered nose to tail!
Paula Saunders McCully
It was just so easy to do!
It was just so easy to do!
Helen Balok
Great customer service
An actual person answered my phone call! Great customer service with friendly people (who had knowledge and a sense of humor).
customer
Best in all regards
Associates were extremely helpful in every step of the process. Very friendly, understanding and professional.
customer
Great
Ease of plan selection and ease of using web site
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