Trupanion Review
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Reviews 8932 
VICTOR KLINE
Fast and easy claims and payment.
Fast and easy claims and payment.
Sal
Quick claim payment
Quick claim payment. All of my questions were answered prior to claim submission.
Norma
Love that the claim is processed while…
Love that the claim is processed while I'm still at the vet's office!
Cathy
The best thing I ever got my pet and me
This is the first time I have gotten pet insurance and boy am I glad I did. Constant ear and skin issues. We ended up doing allergy testing and who knew dogs could be allergic to people dander. It has paid for itself many times over. Trupanion has always had an extremely fast response time.
Roger
Fast response to my claim.
Fast response to my claim.
Sue
There when we needed coverage, as promised
The claim was paid as expected, directly to the provider, while we were still there. I really appreciated the coverage being as expected, with no issues. It made a stressful time just a bit easier.
Alice
Filing a claim is easy and fast
Filing a claim is easy and fast. Response to the claim was within 24 hrs.
Lora
I tell people all the time
I tell people all the time. That trupanion is a marvelous service. And if they have a dog, they should get it. They are dependable and easy to work with.
customer
Trupanion has been great
Trupanion has been great. We have one let with serious medical problems and after the $700 deductible they cover 90%. This insurance has been a blessing
Dawn
This was my first time using Joey’s…
This was my first time using Joey’s insurance. My vet ran the claims and we had payment in less than an hour. I’ve heard of other companies that take weeks to process and pay. Having Trupanion helped to take some of the sting out of the vet bills and gave me peace of mind that I can provide Joey with the vet care he needs.
Ellen
Everyone I talked to was kind
Everyone I talked to was kind, patient and knowledgeable. Thank you
Jamie ferguson
Thank you Trupanion!!!!!
Our Lil Gus had to spend 2 nites in ER hospital. It was outrageously expensive but thanks to Trupanion WOW!! 1. ER hospital ran the bill directly on line with Trupanion and within 5 minutes it was approved. 2. You just never know when you may need the insurance. We hadn't filed a claim for a year and I almost canceled. Something said no keep it. And boy am I glad I did. We may not have our Lil Gus today if it weren't for Trupanion!!!
Cher
The speed the invoices were handled and…
The speed the invoices were handled and paid. Courteous and friendly .
Mikki
Accidental tooth extraction
Payment coverage submitted upon leaving the vet office very pleased with their customer service …They provided information regarding summary of care moving forward, helpful information and tips
Miguel
Trupanion is really customer-oriented
Trupanion is really customer-oriented. Easy-to-use website, rapid and comprehensible return on the claims. Will recommend 100%
Ann
We have had Trupanion for nearly ten…
We have had Trupanion for nearly ten years. Our German Shepard has had both hips replaced. Never any problems with getting prompt payments for any claims.
Emily
I have used Trupanion for years
I have used Trupanion for years, with several animals. They are fast and efficient.
Derek
My dog is currently dealing with kidney infection
My dog is currently dealing with kidney issues and other complications, if it wasn't for Trpanion he would not be with me today. They allow me not to worry about finances and concentrate on getting my boy well. I cannot stress enough on how important pet insurance is.
Nello
Love
Love, the fact that the emergency vet had relationship with Trupanion and they accepted direct billing from Trupanion.
Frank
Fast payment great customer service
Fast payment great customer service
Desiree
The claim process is extremely easy…
The claim process is extremely easy that it takes only a few minutes to complete. They have covered everything they promised and there’s no hidden fees or things that would confuse me. I appreciate the clarity and ease especially because the stress of having an injured pet is hard. Thank you for making it that much more bearable.
Louis Henderson
I was able to get the payment at the…
I was able to get the payment at the Vet, thus only paying my portion when I left.
Trevor
Very responsive to claims.
Very responsive to claims.
Janice L. Jackson
Trupanion Excellent Customer Service
I appreciate Trupanion’s professionalism, and customer service.
Linda
I have always had a great experience…
I have always had a great experience with Trupanion. They pay my vet directly and i just pay the balance. They also cover my dogs supplements.
Patty Miller
Excellent coverage and service
Trupanion coverage has been excellent. I was able to get an estimate in advance of my dog's surgery right at the vet's office. They covered their portion after the deductible. While we wait for biopsy results I am grateful I do not have to worry about coverage if additional treatment is needed.
Cynthia
Most outstanding pet health insurance
We have Trupanion for our dog now and have had it for years for our dogs in the past. It is the best pet insurance company. After we pay our deductible we love that we don’t pay it again. When we are leaving our vet or an emergency vet they submit the bill immediately to Trupanion and they pay the 90% at that time so we just pay our part. The company is always available to answer questions and the customer service reps are extremely helpful and knowledgeable. We will never use a different pet health insurance.
Tim
Submitting a claim is very simple and…
Submitting a claim is very simple and takes very little time to submit. Within 2 hours I received an email and text confirmation that they have received my claim and that it was currently under review. Within 24 hours my claim was approved and the money was deposited into my bank account the following day. Trupanion also has the option of paying directly to my veterinarian. Everything was completely hassle free and I have peace of mind that my pet is covered for his medical expenses
Debra & Leo
Life is Easier w/ Trupanion
Paperwork was submitted on July 30th while at a consultation for my dog and within minutes approval was received. This made the decision even easier. Surgery was scheduled for 8/12 and after, checkout was a breeze. Really cut down on the anxiety!! Thank you, Trupanion!! Happy Mama and Dog! ❤
Chris
You are always quick to respond and…
You are always quick to respond and assess coverage. You always step when it really matters.
Stephanie
Our beloved dog
Our beloved dog, Bear, was diagnosed with IMHA. It’s a costly condition. If we did not have Trupanion we would have had to put our baby down which would have been devastating to our family. We are beyond grateful that we signed up for pet insurance, specifically Trupanion! The process for claims is fast and easy. It takes minutes for them to approve your claim and the vet office takes the amount off your bill and you pay the rest! I highly recommended and do! Thank you Trupanion!!!
Peggy
Trupanion paid our claim a few days…
Trupanion paid our claim a few days after submitting it! The statement was clear and understandable. My only question was why the dental was removed from the total payment
Charlotte & Norman Breese Properties
Quick response Excellent explanation
Quick response Excellent explanation
Sarah
Trupanion processed my claim very…
Trupanion processed my claim very quickly and reimbursed me for a weekend claim by mid Monday. They then paid the specialist vet directly for their portion of my dog’s surgery.
Denise
Bright Star during a Difficult Time
My pup (almost 8 years old) was recently diagnosed with Chronic Hepatitis (Liver Disease). Trupanion has been a bright star in a sad situation. They are quick to review and approve invoices for payment allowing me to spend quality time with my boy, get him the help he needs, and not worry about if I can afford his treatment.
Mary Jo
loyal trupanion customer 15+ yrs
I have been a loyal trupanion customer for over 15 years with multiple pets. Comparatively speaking it is more costly however you pay for quality and consistency to pay claims quickly they have never denied any claim I have filed and they have easily saved me prob over 25 k over the years so yes you pay for what you get I absolutely love that their deductible is per CONDITION not per incident so once you meet that deductible you met it for life. I also love how it will cover breed specific common conditions as long as they are not preexisting and they will cover medications. My late pekingese was on medication for chronic obstructive lung disease for six years every single month helped with those cost. I also love that they will give you a prior authorization BEFORE you shell out a ridiculous amount of money and you can count on them to follow through and reimburse you so that gives you peace of mind that they truly have your back and you can rely on that
Angela Caron
More than a dog , they are our fur baby
My golden retriever Aurora was diagnosed with a heart condition. Thanks to trupanion I was able to get all the tests and treatment that she needs. She had to go through a few trials of different mediations until they were able to find one that worked. This was a very stressful period, but thankfully, her vet bills were not one of the stresses. Always got a friendly and helpful rep anytime i called with any questions who were super helpful. My Aurora will be getting a little puppy brother this fall and you can bet he will be added to trupanion. They understand that it’s more than a dog they are our fur babies
Greg
The Coverage has been Worth the Investment
Purchasing this coverage has proven to be a wise investment when and if a major health event occurs.
John N.
Excellent service
Excellent service. Incredibly quick payment of claims. Easy to use.
Corinne
Fast and easy claim processing with…
Fast and easy claim processing with direct vet pay options.
Belinda
Trupanion was very helpful and caring when I needed them
Trupanion was easy and very quick to approve our invoices. I had a couple of questions and the representative both times I called was very friendly and helpful. My dog is 9 years old and think goodness this is the first time I have had to make a claim. So happy they were so helpful and caring.
Patricia
I really dislike that my dog's ear…
I really dislike that my dog's ear infections are considered a pre-existing condition when they happen at random times. She is a floppy eared dog - she is prone to ear infections and they are costly to treat. I understand that it's considered pre-existing because she had an ear infection before she was insured, but that doesn't really make sense to me.
Soup
Cavalier fish hook
My King Charles Spaniel grabbed a fishing fly I dropped in the floor and swallowed before I could get it from him. He required emergency surgery. Trupanion worked with the Vets to determine coverage and immediately notified me of payment. He is recovering nicely! Very satisfied.
Roz
We had a recent visit to the emergency…
We had a recent visit to the emergency vet in our area, and submitted a claim. It was very easy to report the claim and Trupanion was awesome and thoroughness with the process. It was very quick and easy. Thank you to all of you at Trupanion.
Dan
Quick, easy, efficient, professional
We'd highly recommend Trupanion for any dog owners. Their process is simple, easy and very transparent. One of our dogs had major surgery and had to stay at the vet for over a week and Trupanion truly made the made the process stress-free!
Michele
timely response---compassionate…
timely response---compassionate interactions!
Kellie
Quick turn around
Quick turn around. Prompt payment Put on the rare occasion I have an issue and called a check in on something no one ever calls to follow up
Cherrie Silverman
Worth every cent and more
Thank the heavens I had this insurance for my Doberman. Great and kind support staff.
Michele
Amazing pet insurance
What an amazing pet insurance! Claims are processed quickly, the direct vet to Trupanion pay portal is so convenient and has helped me time and time again with payments made directly to the vet or hospital and then my being billed for the portion (% I am responsible for per my pet insurance agreement) not covered. Love Trupanion!!!
Ashley
This is the best company I am so truly…
This is the best company I am so truly grateful for trupanion! My dog needed a surgery for a torn acl and the vet submitted the info to trupanion and within no more than 10 mins was the approval and throughout the process kept us informed and the compassion was amazing thank you trupanion! Best decision I made to go with them when I got my dog 5.5 years ago!! I highly recommend!!
Ivette
EXCELENT
EXCELENT SERVICE
Linette
Very easy and helpful
Very easy and helpful, payed right away for my pups bill
Leila
I had a stressful time with my dog…
I had a stressful time with my dog being sick but the speed at which you handled my claim and the updates I received were quite helpful. It was one less thing I had to worry about and I could focus my energy on my dog. I appreciated the ease of use of the app and how the provider was paid quickly without an issues.
JFam
Fast and excellent claim service
Fast and excellent claim service. Extremely user friendly app!
Elaine
Bailey Clair Claim
My claim for Bailey was processed at the veterinary clinic immediately which I appreciated
Patriica
Trupanion makes it easy
Trupanion makes it easy. After a covered veterinarian service, provide your pet's Trupaion number. Within minutes, Trupanion will notify your veterinarian office of the itemized amount they will cover and the amount you owe. Couldn't be easier! Even what seems like a simple ER visit can turn into an invoice of thousands of dollars. It's nice not to have to say we can't afford to save our beloved pet.
Dennis Ramos
Great experience..no hassle on…
Great experience..no hassle on refund...Thank you.
Annmarie Pignatora
The claim process is seamless
The claim process is seamless. We use Blue Pearl which files the claim and it’s processed as you are standing at check out. We also use with are regular Vet and I submit the claim and it’s processed quickly.
Not happy
Quick and easy approval
Quick and easy approval. Paid the vet office directly
AT
It was easy to communicate with…
It was easy to communicate with Trumpanion and get any questions quickly answered. My claim was quickly processed, too.
Brittany
Trupanion: the best decision I ever made for my pups!
Trupanion has been there 100% for our dogs through the years. I started my first policy with them 14 years ago and many thought I was wasting my money getting dog insurance. Boy were they wrong. Filing claims are very easy and the turnaround is very quick! I appreciate Trupanion more than they will ever know! ❤️
Sharon K.
If you love your pets, buy this insurance!
Both our dog and our cat are insured with Trupanion. Considering that both have had what would have been catastrophic vet bills from unexpected illnesses, we don't know what we'd have done without Trupanion. Faced with a 15k vet bill for our dog who was diagnosed with hepatitis, we may have had to put her down. Thank you Trupanion for saving our dog's life! Her condition is now managed and we will have her hopefully for several more years.
henry
FAST SERVICE!
Your company handled my claim in minutes with absolutely no problems.
Valerie
Best pet insurance
We have had nothing but good experiences! Trupanion immediately went through all the invoices we submitted for the emergency. And direct deposited the funds into our account. I have sang the praises to my Vet, they strongly recommend Trupanion to their clients and even more so after seeing our examples. Trupanion was there for us for both emergencies and we would have been in debt had we not had the insurance. Thank you so much!
Denise
Trupanion has been great
Trupanion has been great, they reimburse me so quickly! They were literally a life-saver when my dog needed a big emergency surgery followed by a week in ICU, they paid more than I paid them in total over all the years! I always recommend Trupanion to all of my family and friends. 100% worth every penny!
Robert
No hassle
I have been a customer for close to eight years. A vet tech had recommended Trupanion when we adopted our little Sandy from a shelter. She has undergone two successful knee surgeries and a mass removed and Trupanion has come through each time. If it had not been for Trupanion it would have been very difficult to get the care Sandy needed.
Tony
Never questi0n submissions . Immediate responses
Never questi0n submissions
A.M. L. Explore
I am not able to give a 5 star review…
I am not able to give a 5 star review here are the reasons for it: The enrollment is fairly easy and quick, but we had "we knock on wood" , and hopefully will never have to use trupanion. So we can't give a honest review on the whole company. How quickly claims work, how customer service works, how fast reaction times are can not be reviewed if it never had to be used. The Homepage for profile etc. is a disaster. Especially on a mobile device (which will be most likely at hand when one goes to the Vet) it is unclear, has too many tabs that need to be read etc. It would be great to get a better online experience. Especially since the insurance doesn't run cheap with almost 200$ We will revise this review if we (and we don't wish so!) Ever have to use the service.
Brelee
Trupanion’s payouts to the vets are so…
Trupanion’s payouts to the vets are so helpful for knowing your half amount right away! Also how easy and fast it is for your claim to Be approved and looked over ! When there’s emergencies it’s hard to think about finances and having to deal with more things trupanion is easy and your vets office takes care of it!
Wendy
Great customer service.
Great customer service.
Emily
Trupanion
Trupanion allowed me to be able to fight for my boy in a way I wouldn’t have been able to otherwise. I will tell everyone with a fur baby to invest because when push came to shove, they showed up and saved the day.
JOSEPH CONNOLLY
Excellent customer service!!!
Excellent customer service!!!
Lara
If it wasnt for my TRUPANION my frenchy…
If it wasnt for my TRUPANION my frenchy would be dead. He had a respiratory emergency common for frenchys and we had to give him mouth to mouth on the side of the road. Rushed him to Blue Pearle animal hospital and Trupanion paid like $3,900 my put of pocket $726. Doggie saved!
Deena L. Spaulding
I appreciate that someone took the time…
I appreciate that someone took the time to go over 10 yrs of bills- 1K deductible was confusing due to I work healthcare . I didnt understand PER incident event
Trish
Trupanion is an excellent insurance…
Trupanion is an excellent insurance company!! Very organized very prompt with a payment and if I have any question about my claim customer service is always there to cheerfully help me. I highly recommend Trupanion! Trish Curiel
Susan
Trupanion was so quick and efficient in…
Trupanion was so quick and efficient in processing my dog’s vet bill for payment. You made the process so easy on a day when my dog needed unexpected surgery. Thank you for your great service!
Michele
Wesson's surgery
When my dog Wesson had to have a tooth pulled and a cyst removed off his tail, having Trupanion Insurance helped out so much. They paid over half our bill which was taken off before I brought my dog home. It is so worth having insurance. Trupanion is great!!
SoozeeQ
Ease of processing claims and quick follow thru. There for you when you need them, no worries.
Very easy to submit claims with several choices of ways. I am constantly updated from the moment claim is received and on through the review process with estimates of time given for review and when to expect their coverage decision. Claims have been decided quickly with keeping me informed in a very timely manner. Pleased with coverage decisions and with being able to reach helpful support folks when needed. Highly recommend Trupanion!
Barbara
So easy to submit claims
So easy to submit claims. Very timely response. Highly recommend.
Joela
Your customer services is amazing.
Your customer services is amazing. The rider for my dog's hip dsyplasia has given my dog access to the care she needs at an affordable prize and the benefits are amazing. She can go on walks again, play outside and generally feel so much better.
Maria
Thank you for your Partnership
Thank you for your Partnership This year has been especially challenging as my two ShihTzu babies have needed medical attention on several issues and Trupanion has always been there for us, no questions asked. Thank you for your partnership and support, I know my babies can receive the best care thanks to you.
Marjorie
Great customer service
Great customer service, easy claim submission, fast reimbursement.
customer
Speedy response!
The fact that you respond quickly.
Jackie
Quick payments!
Very quick review of claims and payments. Amazing! I know I can always count on Trupanion!
Susan
Your customer care and coverage is…Terrific!
Your customer care and coverage is fantastic! I am so grateful for our Trupanion insurance. Thank you for all your wonderful care and service!
Gary
It was very quick response to the claim
It was very quick response to the claim
David
Timely professional work
Timely professional work. Assistance available when needed.
deborah
Communication was timely and great
Communication was timely and great. I got a text and email when my claim was submitted by my vet’s office, and another text when the amount was finalized. The well-timed follow-up email clearly explained the breakdown of what was covered and paid by Trupanion.
Robert Ellis
When I told the Animal Hospital I had…
When I told the Animal Hospital I had Trupanion insurance, a smile came over their face. They said GREAT, they are so easy to work with.
Nikki
Quick response
Quick review, approval and payment of claim. Very happy with my experience
Bobbi
I was a bit frustrated when I first…
I was a bit frustrated when I first called but the rep that I dealt with was excellent! She was kind and helpful in guiding me to correcting the invoice. Thank you
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