ASPCA Review
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Reviews 5678 
Green Phyllis
Very satisfied customer.
I am very impressed with ASPCA pet insurance. They are very prompt with completing your claim & they keep you informed during the process. I have recommended ASPCA to several of my friends & neighbors. They offer several plans that are affordable & meets the needed of the pet. Thank you ASPCA for the great service.
James Vanhoesen
You are the Best
You are the best! Friendly and very fast customer service. Knowledgeable and friendly at the same time. Thank you for helping us care for or 2 rescues: Angel & Woody. Godspeed always! 🙏🏽
Gloria Jean
I have never had pet insurance before…
I have never had pet insurance before and was skeptical if it was worth it or easy to submit a claim. Being an ASPCA Guardian, I decided to enroll my 3 cats in ASPCA pet insurance plan. Been enrolled since 2021, and the first time I had to use it was just recently for 1 of my cats who had Bladder Stones. They were very helpful in filling out the claim form online and the processing time was quick too! Hopefully I will never have to use it for my other 2 cat girls, but if I do, I feel secure knowing ASPCA is there for me.
Sasha Burgstaler
Thumbs up!
From signing up to making my first claim, ASPCA was friendly and fast! No complaints here!
Reggie Turner
Professional service.
Claim form was easy to complete, and my refund was sent to me within 7 days. Very pleased.
Candi Malone
Excellent Customer Service
Excellent Customer Service
Red
ASPCA For Best Pet Health!
ASPCA is constantly rated as a top pet health company for solid reasons. They have sterling customer service, a great app and an easy to use website. As a procurement administrator, a company like this is dream.
Bobbie
Excellent Insurance
What a great pet insurance plan! We have 2 dogs and too out insurance. It’s been a huge relief to know they’re covered when the unexpected happens. London was fine one minute, diagnosed with Lymphoma and gone in a few weekd. You just never know. We are and have been happy with all aspects of the coverage through ASPCAs program.
Tom Brennan
We changed method of payment because of a hacked credit card
I have never used the pet insurance. I’ve paid the premium for 2 months but our credit card was hacked so the premium, to ASPCA “ bounced” and they e mailed us. We spoked on the phone for a few minutes and I chamged the payment to the checking account so it will automatically come out of my checking account every month on the same date. ASPCA is on top of getting paid monthly for the pet insurance.
Manuel Moreira
I was treated with great respect The…
I was treated with great respect The value customer everything went well
customer
Prompt, easy, not cheap, but peace of mind
Prompt claim processing, and easy platform to navigate. I don't like, however, how much the prices increase each year (and that you can't increase your coverage once you've reduced it). That said, it's a great peace of mind to have to know I can take my cat to the vet whenever he needs it, and not worry about how much it will cost.
Kathy Connell
I was quite impressed with the customer…
I was quite impressed with the customer service rep. She was extremely helpful and patient with my questions. I was able to submit my records and invoice very easily. I also received the direct deposit very quickly.
TUJUANA BARR
ASPCA does great with their turn around…
ASPCA does great with their turn around time when Processing Claims.
Donna Chandler
Our first vet appointment
Our first vet appointment paperwork was submitted electronically. I received confirmation very quickly, and our check is on the way. Very simple process.
LAURA PRAHLER
Very easy and quick to sign up and…
Very easy and quick to sign up and relieved to know my horses are covered.
Jose
Very fast processing claims.
Very fast processing claims.
Karen Wilding
Fair plan that covers many costs for my 2 Rescues
I have had ASPCA insurance on my 2 rescues a couple years now. My experience has been that it is best to ask your Vet for Soap notes and medical records to submit with the invoice claim you file for a better outcome. I have had most claims paid and the company is reasonable just lacking communication between customer service and claim reps as I had to keep calling to get information updated. This seems to be a recent issue as it didn’t occur when I first purchased my insurance plans. I like the direct deposit option for reimbursement which expected the process a bit.
Jessica
Great experience the app is so easy to…
Great experience the app is so easy to post claims. Overall best insurance policy for my fur baby
Lyra Wang
pretty bad
pretty bad, not clear in the claim instructions. pretty much everything is declined and not able to unsubscribe easily.
Stephen J
Insurance is comprehensive and…
Insurance looks comprehensive and economical
Jodi Cooper
Excellent customer service
Excellent customer service! I can’t recommend them enough!
Regina Mauras
Claims are easy to file
Claims are easy to file, and are paid quickly!
BR
Satisfied Customer
Claim filing was simple in the two instances I have filed a claim. Reimbursement was according to the purchased plan and done quite quickly. Overall- Satisfied.
Cheryl Barnes
Very affordable
Filing a claim was so easy and took only a few days to be completed. Very affordable. They were so kind and sympathetic when I had to put my dog to rest.
customer
Probably my last year with this insurance
As far as filling out claims and getting them paid, I would give 5 stars; for raising my annual premium almost $200 without giving me ANY notice...just hitting my credit card for the amount at 3 a.m.....I give them 0 stars. This is NOT a way to treat a customer!!! Had I known the premium was going up that much, I would've shopped around for new insurance. I suspect that's why I got no notification. NOT a happy customer.
Robert Burnett
Great pet insurance!!!
I've had ASPCA pet insurance for a long time. It sure feels good knowing that I have a great accident policy in place for my small Chihuahua dog. I like the wellness policy for vaccines and preventative care comes in handy. The claims are settled very fast and I will be staying highly recommend!!!
Heather
Easy Set up
The process was easy to set up the insurance for out pet. In addition the language was very easy to follow and understand.
Downsizing Donna
Highly Recommend
I never expected to need pet insurance for my young dog, but decided to take it out anyway. ASPCA Pet Insurance has been a blessing to us. My dog has had to use it multiple times and ASPCA is an awesome company to use. They process the claims quickly and never questioned any of the claims submitted. If you are looking for pet insurance, I highly recommend them.
Sandy
Easy sign up
Easy sign up. User friendly app.
Estelle Schrumpf
Have not received any documentation of…
Have not received any documentation of membership only email will I not get any hardcopies of contract with specific item cost
Yvonne Montoya
You have made it easy,helpful
You have made it easy,helpful, and price is worth it, I have been looking for a respectful pet insurance. ASPCA by far is 5 star
Vinetra
Rate increases just keep getting bigger
We thought we were happy with this insurance company. But just found out that after 5+ years, they won't renew our policy. Your rates will also go up over $10 every year. If you use your policy because your dog has permanent health issues, you'll get moved off to another underwriting company.
Victoria B.
Just bought your insurance
Just bought your insurance. Fair price,good reviews, easy web site.
Eamon McCormack
Super responsive and willing to help…
Super responsive and willing to help their clients understand their coverages.
Judith Hanley
Prompt handling of claims
Prompt handling of claims
Katherine Hosley
Looking for pet insurance buy it from th
I can buy pet insurance without any hassle or any drone is good to find an insurance that cooperate with the customer and fulfill their needs pet insurance and it's great companies to deal with thank you very much for helping me with my pet insurance and have a blessed day
Sandra
ASPCA Is Amazing!
The customer service at ASPCA is great. Everytime I file a claim (which is quick and easy), I feel safe knowing that I will be reimbursed 90% of what I spent. The only question I have is why my insurance rate changes depending on zip code. Certain zip codes are cheaper than others even if we're right next to each other.
PMM
Very easy to sign up for horse…
Very easy to sign up for horse insurance.
yesenia santana
Very good and good comunication
Very good and good comunication
Pamela Grube
It was easy to apply
It was easy to apply. I haven't had a chance to use it yet.
Carolyn Fisk
ASPCA is easy to use
ASPCA is easy to use. This was the first time I have had pet insurance, and I submitted my first claim on Zoey and it was easy and fast. I was so happy and pleased with the results.
Sholonda Jackson-Jasper
The price was right and the pieces was…
The price was right and the pieces was simple
Robert Kerr
Was recommended to me by a top mastiff…
Was recommended to me by a top mastiff breeder in my area and have had a dozen Rottweilers in the last 50 years never needed insurance but with prices today it sounded like a good deal
Jean Mendez
Exceptional service
Exceptional service, prompt claim processing, and filing claims are very easy.
marlene hobbs
It was very simple to give my pet DOG a…
It was very simple to give my pet DOG a good insurance
Mary Chuckra
Great Company to deal with.
Great Company to deal with.
Heather Gingras
Easy to sign up
The site was easy to use and navigate.
Rafael Henao
It was an easy enrollment
It was an easy enrollment
Elizabeth Dennis
I found their information on Amazon And…
I found their information on Amazon And thought to call. The representative was courteous and helpful,
Sheri Ganfield
The customer service people I talked to…
The customer service people I talked to were super friendly and nice, but still my claim has not been taken care of. I also sent my dogs medical records to your email 3-4 and haven’t gotten one response. And so I reached out to my pets dr office and asked them if they could respond to you because you were waiting on the records to be sent over and my vet office said that you haven’t reached out at all to them for anything.. so I’m a bit confused. And again my claim is still I. Limbo.
p abbasi
It was easy
It was easy , thank you!
Deborah
still in my waiting period
Shopping for pet insurance was very overwhelming. It is very expensive and doesn't even cover everything. I have not had to use the insurance as I only have had it 2 weeks now.
Lori Ewing
Very helpful and friendly
Very helpful and friendly
Rita Stack
Clear instructions and information on…
Clear instructions and information on the process of insurance. The cost is very reasonable.
nkulla
ASPCA for Us.
ASPCA for Us. It was so easy to sign up and get the insurance for our pet. The monthly premium is fair. We have not needed to use the insurance yet, but feel comforted to know that we have a good policy in force.
Joni Rochman
Right coverage, right price.
Easy to find the right coverage for our baby.
Tara Swan
Easy enough to sign up for the health…
Easy enough to sign up for the health insurance on line!
Cynthia Martinez
Ease of use
The member portal is easy to navigate and my submissions are always handled quickly.
Kami White
The process is seemless
The process is seem less
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