ASPCA Review
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Reviews 6381 
Shannon Suttles
Resolved issue…
Long wait on hold wasn't ideal but the rep offered to call me back and took care of my issue without any further difficulty
TJ Brown
We truly love the coverage that we have…
We truly love the coverage that we have for our puppy, and we wouldn't ever consider switching to another company. The turn around for claims is quick, the app and claim submission is easy to navigate, and it is accepted by many providers. ASPCA is truly wonderful!
Isabel Ramirez
I was well informed oc what I was…
I was well informed oc what I was purchasing and the customer service rep was very caring and patient.
Dee L
Filing Insurance Claims are Easy
I just filed my first Insurance Claim with my mobile app and it was very easy. I have 2 cats with 2 claims to file and it took like 4 mins.
Maria Lombardo
Dog’s surgery covered no problem!
I was so relieved when my dog’s surgery was covered no problem. We are so so happy.
Sarah Kesty
We are SO thankful to have ASPCA pet…
We are SO thankful to have ASPCA pet insurance. It makes getting great care for our cats so easy. The claims process is easy and quick.
Maria E Silva
Very easy to file
Very easy to file. Fast to process claims
Leeboop
Agent was friendly and helpful
Agent was friendly and helpful
Tom Tischler
Can't Cancel/Stop Auto-renew?!?
I can not believe this company does not have a way to turn off the auto-renew of the policy. You have to call the day before and actually CANCEL the policy to prevent them from charging your card again. They are higher than most of the other companies. I've done the comparisons and will be going to another company. This was my first time having pet insurance. I did have to file 1 claim. Once the vet sent the information in, then I was able to get the reimbursement.
Robert D
I like ASPCA
I like ASPCA, but the claim process has been difficult. For example if my dog went to the vet for wellness check, and they received the vaccine that is included in my coverage and I miss selected the correct treatment it would not be covered even though on the paperwork it clearly shows that my pet received that treatment.
Shannon Andress
Highly recommend for peace of mind
I had such a great experience with ASPCA that I switched all of my dogs insurance over to them. I have felt that my claims were processed quickly and honestly, and the customer service has always been friendly and helpful. I recommend ASPCA to anyone searching for pet insurance.
Madelyn Andrews
Insurance that's there when you need it
My healthy dog had a sudden illness this year. It was very scary, he lost 25% of his body weight in three months and he was suddenly loosing the ability to walk. The vets couldn't figure out what was going on at first. Eventually, we learned it was PLN, protein losing nephropathy. A kidney disease that made his body attack himself. The solution was some new medications and a diet change. I am so grateful for how painless ASPCA Pet Health Insurance made this whole process. It was so easy to upload invoice from the vets and get direct deposits straight to my account. The website was easy to use and track how my claims were progressing. Everything was so straight forward. I recommend ASPCA Pet Health Insurance to any pet owners I know who are curious. Worth every penny. It's so rare to feel like your insurance is there for you when you need it and we're so grateful. Can you guys do humans, too?
Ann B.
It was very easy to file claims
It was very easy to file claims, following their instructions, and the claims were processed as expected. Very satisfied with the process.
Cara Finch
I have several pets and use aspca…
I have several pets and use aspca insurance for all of them. A couple times ive had to make a claim (thanks to my almost 2 year old 'dennis the menace' dog ) its been easy and fast.
Bonnie Rosen
First claim submitted and processed
After emailing my vet bill in , it was quickly reviewed and processed. My reimbursenent was sent quickly after Very satisfied!
Merle Adelman
I'm happy with the service I've received.
I'm happy with the service I've received. Signing Charlie up for insurance was easy. I'm just not sure whether I received the 10% savings.
TONYA ANDERSON
Great company
Company has been really easy to work with. Claims are filed quickly.
KayG
Great customer service
Great customer service! Very knowledgeable and helpful!
Eddie Morgado
I needed to add new pet to insurance
I needed to add new pet to insurance. Operator was very helpful going through the process. Very satisfied with her help and very professional.
Evie Rodriguez
My representative
My representative, Jason, was extremely helpful and caring. He answered all my questions and was so patient. Always returned my calls promptly and every time he was very considerate and understanding about my feelings and questions. He was very professional, knowledgeable and friendly. Great experience!
JD Caldwell
Thank You ASPCA
Today I received a letter of condolences from the ASPCA Pet Health Insurance on the passing of my dog Tanner. While I was extremely touched, I was not surprised, because they have been an incredible company. My girl (Cane Corso) had a series of issues as she aged, and ASPCA covered all of her care - from a custom leg brace, to chemotherapy, to acupuncture, to her final cremation, when the time came. I KNOW that Tanner had a longer quality of life because of the care that she was able to receive. I highly recommend this insurance.
Belen Caceres
ASPCA pet insurance makes is super…
ASPCA pet insurance makes is super easily to submit claims. They have an amazing support team who explains everything so well. They’re always very attentive, when my sweet girl passed away, they sent me a sweet letter. It’s the little things that make a huge difference. Adding coverage for other pets is also super simple, the app is easy to work.
Anna Y
Knowledgeable and friendly
The representative I spoke to was very kind and knowledgeable. She helped me in a quick fashion and was able to answer all my questions.
STEPHANIE
Quick and easy claim service for both…
Quick and easy claim service for both my pets
Jona Rinard
ASPCA is very reliable.
The reliability of ASPCA.
Andrea Lovell
Representatives are such a pleasure to work with
Representatives are such a pleasure to work with.
Tamatha Robson
The experience has been fine
The experience has been fine. However I was just quoted policies for both dogs at significantly less cost, and instead of a $3000 maximum annual benefit, it is for $20k on each dog.
Al Vynne
I highly recommend ASPCA
My dog suffered for many years and it was costing me a fortune, I decided to finally get pet insurance with ASPCA, and I've been with them for about 3yrs. In the beginning ASPCA was a real pain in the arse, they wanted documents of ALL of his medical records, problem was he had been to 3 different veterinary doctors, and this took some work. ASPCA kept denying claims based on pre-existing conditions, and admittedly they were pre-existing, their not stupid, but as time went on my dog developed more health problems, and I would pay the bill out of pocket, then submit a claim, it would take about a week but they would pay as much as 75%. Recently my dog passed away but not after several costly vet bills were incurred totaling around $4700, total for the year was around $8k, this included full bloodwork, urine culture, emergency doctor visits in the middle of the night, Xray's, Ultra sounds, everything the doctors could think of. I paid out of pocket and days later they reimbursed me about 65%. Insurance companies are in the business to make money and ASPCA is fair about how they conduct their business, they denied pre-existing conditions because they really were pre-existing, but when my dog had new health problems they held their end of the deal and paid out up to 75%. I highly recommend ASPCA.
Stella Lopez
Easy claims
Easy claims, fast processing, and true peace of mind. ASPCA pet insurance saved our dog’s life and has been worth every penny since they were puppies.
Jillian Stira
We love ASPCA
Amazing help, always so responsive and kind. Reccomend to everyone!
Kerri Mcgahey
Good insurance
Good insurance
Donna Little
ASPCA website is easy to navigate.
ASPCA website is easy to navigate and sign up for different Coverages. I have had one Cat for five years with the company and they have been great on the reoccurring cost of an ear infection!! Monthly payments are minimal. I just adopted a four month old Kitten and just enrolled her on a new plan.
Russel Clark
Easy use
Submitting a claim was easy and straight forward. Also quick action in finishing the claim
Katherine Dinda
ASPCA PET INSURANCE IS FANTASTIC
ASPCA PET INSURANCE IS FANTASTIC. The APP easy to file the claims. They always have my babies best interest at heart.
Francine
very good service
i’ve always been very happy with the ASPCA services and that is why I continue to use them for my new pets. It is easy to communicate with staff and prompt responses are always received.
Sarah Hernandez
Great service
Agent was polite and helpful. The agent helped me understand the process in a nonjudgmental way
Gary Burr
7 years ASPCA.
Have had ASPCA Pet Insurance for about 7 years for our Pug. Completely satisfied. Wish I could recommend my health insurance company as high!
Deanna Williams
The representative was able to explain…
The representative was able to explain everything to me, so I understood the policy for my new cat. He was very professional, friendly, and very knowledgeable.
Sherry Cowden
I'm grateful for ASPCA pet insurance.
We have had this insurance for a number of pets for many years. The claims are easy to submit and payment is prompt. What really made me decide to make an effort to promote ASPCA insurance by word-of-mouth and on social media were two transactions. First, we had a Rhodesian Ridgeback female who at about 12 years of age developed malignant melanoma. Our vet referred us to an oncology vet, who began the administration of a drug to slow down the disease. The drug was very expensive, over $600 each visit every few months, but it did allow our girl two more years of good life. When I first submitted a claim to ASPCA insurance, they denied it because they said it was an experimental drug. Our oncology vet had told us that it indeed was still experimental in humans, but was approved for use in animals. When I communicated this to ASPCA, they checked into it and immediately began reimbursing her treatment. They paid about half the expense of this drug, and our cap was reached just after her death. Second, our older cat developed a tumor under her chin, which was so hidden that it was well advanced when we discovered it. Our vet did a biopsy determining that the tumor was malignant and referred us to a surgical vet, who examined her and said he could remove the tumor but it would leave her grossly disfigured and she would probably have difficulty eating. We decided to let her go, making her as comfortable as possible until her time came, when we contacted a pet hospice, and they came to the home to give her a peaceful death. I got busy with many other matters and kept putting off submitting the claims for her. When I finally got around to it, it was over the deadline for submitting claims, and at first ASPCA insurance denied the claim on those grounds., and I understood why. Shortly thereafter, without any protest from me, I received an email that said the were going to reconsider and might make an exception for our claim. They did and recently reimbursed us for 60% of her expenses, after the deductible. What this demonstrates to me is that there are compassionate people at this company, that they are loyal to longtime clients, and that they work with you instead of in opposition. Thank you, ASPCA insurance.
Becky
I have Good Insurance had ASPCA insurance for several…
I have had ASPCA insurance for several years & they have always done a good job. Thank you.
Paul Polanchik
My claims were processed in a timely…
My claims were processed in a timely manner. I highly recommend them.
Debbie Fowler
So easy and quick
It is so easy to file a claim with ASPCA insurance. I can do it all online in minutes. I have used this insurance for 2 years and have no complaints. The payments are quickly deposited into my account within just a few days and I have never had an issue with a claim being paid
Lisa Hill
Easy to sign up.
The woman I spoke with made the process easy and enjoyable to sign up my three cats. She took the time to fully explain the coverage provided for my babies and how to utilize the resources for maximum benefits.
Mitchell Hewitt
Very friendly and knowledgeable people…
Very friendly and knowledgeable people that work there. You can just tell they love pets and it shows. Would recommend them to everyone!
Deanna J. St. Peter
The best insurance policy
The insurance is accepted at many clinics so I can take my pets where I prefer. The rates are excellent and affordable. They also answer the phones and clear up any confusions
kristen k.
Outstanding Experience!
I recently signed up with ASPCA Pet Insurance, and I can honestly say the experience has exceeded my expectations. From the very start, their customer service has been exceptional — every representative I’ve spoken with has been kind, knowledgeable, and well-trained, making me feel supported and valued as a customer. Their website and mobile app are incredibly user-friendly, which has made submitting and checking on claims a breeze. I’ve been able to upload documents, track the status of my claims, and get updates quickly and easily. Most impressive of all, they are quick and efficient when it comes to processing claims — no long waiting periods or frustrating back-and-forth. It’s clear that this company truly cares about pets and their people. I’ve had such a great overall experience that I felt compelled to share it. If you’re considering pet insurance, I highly recommend ASPCA Pet Insurance for their professionalism, compassion, and top-notch service.
Donna Jakubow
I always have a very positive…
I always have a very positive experience with this company.
Bonnie
I love this insurance so far
I love this insurance so far. They have taken care of both wellness visits for my pup and kitten. The reimbursements were in my bank within days! Thank you for the piece of mind, ASPCA!
ShonQ
We are very happy with the coverage we…
We are very happy with the coverage we have for our kitty. The claims process is also easy and smooth. We can relax knowing that our pet is cared for.
Yudith Carrasquero
Quick response and great customer…
Quick response and great customer service
Lan Cao
very positive experience…
I’ve had a very positive experience with ASPCA. They have never denied a claim, never asked me to provide extra documents, and never created any unnecessary fuss. Every claim I’ve submitted has been processed quickly—usually within a week to 10 days. The process is simple, straightforward, and reliable. It’s reassuring to know I can count on them when I need support.
Carol Hall
Quick response
Quick response. Accurate. Caring personnel.
Debra Ressler
Selecting the right insurance and monthly cost
It was very easy to determine how much insurance coverage I want on my pet. Your insurance selection Also lets you know how much you will be paying each month.
Allison
Friendly helpful
Friendly helpful
Gregory Boyer
ASPCA has been an absolute gift to us…
ASPCA has been an absolute gift to us and our English Bulldog Lilly Tallulah. She has required a lot of medical care in her 6 1/2 years. We have submitted every bill from the doctors and ASPCA has paid very quickly. We have them do a direct deposit.
Gregory Boyer
Lilly, the English Bulldog
Very,very quick action in review and payment of our claims. Our Lilly keeps us in a close partnership with ASPCA. Thank you.
Terry Edelman
The staff has always been helpful on…
The staff has always been helpful on the phone and setting up my new kitten account went smoothly.
Angie Clowdus
Personalized and caring assistance
Timely review and processing of our pet claims. Additionally, over the years when had we lost our beloved Griffin & Dax, ASPCA provided support with cremation services as well as heartfelt condolences thru sympathy cards. Meant a lot. ❤️🐾
EP ID
When they get it wrong it's on you
Most of the time, I'm happy. But... the website is clunky and makes filing claims more trouble than it needs to be. Second, they sometimes ask for more information on a claim, saying the required information is not present on the invoice submitted. When, in fact, it is. I don't know if humans or computers are missing the details, but I submit invoices in the exact same format from the same provider and they just sometimes can't find what they need. (P.S. They will not tell you exactly what they need. It's a guessing game.) When you contact them using the contact method they provide, you get no response. Wait another 10+ days and they will automatically deny your claim, meaning you get to start over. (It is also a guessing game when they deny a claim, as they just tell you to read your policy.) So, their website is sorely in need of modernization and their customer service is... well, it's piss-poor. Piss. Poor.
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