Pets Best Review
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Reviews 4553Pets best has been great to work with the claims responses are easy to understand but can take some time to be processed. But I will say they keep you updated the entire time. Pets best has helped us on multiple occasions with our Black Lab Pup. They were recommended by a friend and I will do the same to another person.
Explanation of benefits are very clear and always no hassle with my claims. Highly recommend Pets Best.
This insurance has been very easy to use and great to communicate with. I'm so grateful to have it and have needed it since my dog got sick. I recommend it highly!
Submitting claims is easy and straight forward. The processing usually takes 3 to 4 weeks, and my payment gets deposited to my bank account, so it is all efficient and goes as expected.
Having Pets Best Health Insurance has given me the security that I have been able to provide my dog with the cancer treatment she needs. Excellent service.
It's so easy to submit a claim online, and there was good communication about the progress of our claim review. The claim was approved for the full amount we expected. Very happy with the experience overall.
It the best investment I have done for my pet. Every time I submit a claim. The process on descent time matters. I will definitely recommend it.
Folks, if you need pet insurance, get Pets Best. I have been with them for a long time. Never any problem. They keep you informed of specific things going on in the animal world and keep you updated about any claims. They are highly concerned about your pet's well being.
Got this for my fur baby before she was 1 years old and unfortunately have had to file a few claims already. The file a claim process is super easy to use and quick to reimburse you. So happy to have this for my baby. Makes life so much less stressful.
Generally very pleased with the experience. I have made several claims and the processing has been very straightforward. Most impressive was the phone support. I had a question regarding coverage and the woman who answered was delightful and DOMESTIC! She was knowledgeable and reassuring and, above all accurate. I have been a policyholder for 3 years and would highly recommend Pet’s Best. Keep up the Great Work!!!
Covered my dog for surgery as promised.
Claim review time has improved SIGNIFICANTLY! The last claim was processed and approved in less than 24 hours. I have not had any issues with Pets Best and very thankful I started with them when I did. The only thing I’d recommend for improvement is to cover veterinary care outside of the US. San Diego customers live close to Mexico where vet costs are substantially lower, which would save everyone money.
It's an easy straight forward service. I just wish they covered flea and heartworm medicine in a 12 month period every year instead of a lifetime max, once.
I have had pets Best insurance for several years and never had to use it. We recently had an emergency with our dog and pets best reimbursed us what our plan stated. Everything was quick and easy
The claims are easy to file and the explanation of benefits is also easy to understand and accurate. I’ve been a customer for several years and have had no problems with getting the coverage I paid for.
Amazing experience with Pet’s Best! Losing your best buddy is very tough, but the process of grieving was so much easier without the hassle of fighting an insurance company. Pet’s Best made the experience effortless. We’ll never have another pet without Pet’s Best!
I took my youngest pup to the vet for a routine check up & vaccines, I submitted the claim on Wednesday after 5pm and shortly after 11pm I received a notification it was approved!! I love the coverage, it’s great for my pack.
Always quick and super easy to process claims! This is my favorite bill to pay each month, for the peace of mind knowing my pet is covered.
The quick, very quick, turnaround time to pay this last claim was fantastic. Past turnaround times had been dreadfully slow.
Absolutely amazed! I signed up for Pets Best a week ago. My dog had their appointment yesterday, after his appointment, I downloaded the app and submitted the claim, which was super simple. The very next day they had approved it my claim! I have dealt with other dog insurance companies and have been very dissatisfied and I can say that I truly will be recommending this company to all of my friends as well as my dog training clients
The time it takes to be processed is so long. Still waiting on a claim to be processed especially. Submitted a couple claims the same day cause I forgot to do them earlier and got most of them back already but still waiting. And I think in some cases there could be a better explanation of why I’m not getting money. And sometimes it feels like every time I submit a claim it’s just goes towards deductible every time and I get nothing back but when it doesn’t say towards deductible I get a decent amount back but it feels I don’t get back what I should, but then again my pups haven’t had anything major until this last claim I haven’t received so that’ll be the main test especially since the deductible is supposed to paid. But its still great that I get something back
My poor dog had 3 episodes in a short period. I submitted the receipts and Pets Best paid out all 3 within a month. I’m very happy with Pets Best.
We always get a prompt response and a great explanation of benefits.
What can I say about Pets Best? They're great! The platform is easy to use. Their benefits are explained clearly and their process is straightforward! My furry family member has had his health insurance costs covered since he joined our family 2 years ago! We are grateful for the service they provide in helping to make the burden of the costs of veterinary care a little easier on the wallet! I highly recommend them for your pet's healthcare needs!
The claims process was very easy—no hassle with reimbursement. I handled all of it online.
I am a new customer and am incredibly impressed with my experience. 1. Easy claim processing on line. 2. Prompt processing of claims. 3. Excellent communications.
What a wonderful company! Customer service is top notch! Quick turnaround with reimbursement. So happy to have my baby insured with them!
The claim was paid very quickly and they covered almost the entire bill. I was so impressed. Also relieved that they covered most of the cost. Tuffy has peace of mind that he is being looked after and in good hands.
The claim process was very easy and quick. The claim settlement statement was complete and easy to understand.
My puppy had a foreign body ingestion requiring surgery. Pets best was there for us through the process. Everyone I spoke to was helpful and we were informed about our reimbursement within 3 weeks. Great customer service!
Overall, a very smooth and easy experience. Easy to submit claims.
This is our first time having pet insurance so we did not know what to expect in the event we had to use it. Pets Best is the BEST. They made it easy to submit claims and covered all expenses stated in the contract. Thank you so much!
I can take my dog to the vet or his specialist and know he can be treated and I don't have to worry about bills piling up. He can feel better and live his best life because Pets Best is there for me!
I love pets best. They have fast professional service with quick reimbursements. My dogs are my kids, I would do anything for them. They have better insurance with Pets Best than I do with my private PPO insurance. You have a customer for life! Keep up the good work.
I would recommend PetsBest to anyone looking for pet insurance! In the past month we had a health issue with our dog, and it was so comforting to know that we could provide her with the recommended care, despite it being pricey, because we knew that PetsBest would cover it. Their claims process is incredibly easy and is prompt, which is so helpful. I am so glad that we got insurance for our dog, and I am so glad that we went with PetsBest.
So so far it seems the review of claims is taking longer than a week. Also requesta for additional information on claims are inconsistent. I had two claims going, one for each of my pets who both got the exact same annual wellness exam both had itemized receipt. But one was reviewed asking for a document that was had more clear about amount. Last so far the amount reimbursed for wellness items are well under what paid only about 55 % of the total. So basically I would have saved money if I just paid out of pocket. But now I have to pay my premium and pay the difference with will end up totalled to more per year. I will not be renewing service next year.
The easiest, best, most helpful insurance company I have ever dealt with. Bless them
Pets Best is great! Easy to submit claims and quick responses! Coverage is straight forward and transparent. Highly recommend!
Easy to submit a claim. The claim is taken care of in a fast and clear way.
I submitted 2 claims for my exotic shorthair cat. Both were approved in timely manner and for the amount I expected. Pets Best insurance gives me such peace of mind, knowing that I can provide whatever veterinary care is needed for my 3 cats. I highly recommend this insurance!
So far so good, but I have only had it for two weeks. I submitted a wellness visit invoice and received my money quickly.
Submitting the claim was very easy with our online account. I was kept updated via email. The final settlement came in a timely matter. We are pleased with our policy coverage and the quick settlement of our claim.
I’m very happy with Pets Best pet health insurance. It’s very affordable and the processing of claims is quick and painless. These days with the high cost of just about everything, it’s good to be able to count on the assistance from Pets Best. I highly recommend giving them a try.
Very quick turnaround after submitting my claim. Very happy with the whole process.
My cat was diagnosed with a disease. Pets Best has made my life better in a stressful time. Easy claim process. Timely reimbursement. No problems. Excellent company. I recommend them highly.
Refund took much longer than usual and my premium nearly doubled
Pets Best in the most responsive and expeditious insurance company we have had for our pet. Our dog was diagnosed with a serious heart condition and Pets Best has been there for us every step of the way. Without their prompt payments and support, we would not have been able to afford the expensive medications and treatment needed for our dog. I will never have a pet without having Pets Best watching our backs. My family and friends now use Pets Best as well since they know our dog is alive and well because Pets Best came through with coverage for his needs. Thank you Pets Best.
They pay what they say they will. No gray areas.
Best decision was to get pet insurance with Petsbest.
Absolutely wonderful pet insurance. My boy was diagnosed with an osteosarcoma. Pets Best has supported us every step of the way. We were able to make decisions around his care without the financial burden.
Ease of claim entry & review by Pets Best!
Such a great plan. Wish I had Pet’s Best with my last pup. I can get the care I know my dog needs and feel confident I can pay for it. What a concept!! ❤️
Pets best service has always been great
I am very pleased with the service and coverage. I have had no issues with your insurance.
Excellent coverage, easy claims process, relatively quick reimbursement exactly as laid out in my plan.
I have 3 dogs - only one has Pet's Best - so just because I can compare I will say that Pets Best is very slow at processing claims in comparison to my other insurance. Watching a lot of money sit on your credit card while they process the claim is a little stressful- I filed immediately the day of the incident and its been 25 days - they finally processed the claim and state what the reimbursement is but I am waiting on the deposit - with my other dogs when filing I have the money back in my account under 5 days. I have had no problems though as far as the claims process that has been fine overall.
Great communication. Claim processed promptly. Received reimbursement very quickly.
They made this so easy to submit a claim! And the reimbursement was quick and went right into my bank account. Love this company!
I've had this plan since we adopted my girl she had an accident when she was playing in the yard chasing butterflies and popped her knee cap out and it wouldn't stay in after rest and meds I made the call to get back with her vet and have surgery although it took a bit longer to get reimbursed but it covered all that was expected after the deductible was met and have never had an issue yes they went up on the cost by just a few bucks more a month which isn't bad although I wish it would pay the bill up front instead of reimbursement
Pets Best makes it really easy to file claims and get reimbursed quickly. I’m impressed.
We purchased Pets Best when we adopted our puppy three years ago. This was the BEST decision for our PET! That said, submitting a claim is easy and processed faster than expected. We highly recommend PetsBest. One thing I really like is the comparison chart provided on the website. It saves time since the HW was already done.
Awesome customer service! Prompt communication! Love the direct deposit option! Only wish they covered anal gland expression. For my dogs that is a medical issue. Otherwise, we have been pleased with this pet insurance.
PetsBest insurance is great. Their website is easy to use. Easy to understand. I’m able to upload documents and submit a claim really fast. They advise it may take up to 3 weeks for a claim to be finalized but honestly it takes half that long most times. They are fair and easy to work with. Highly recommend.
So easy to make the claim, was contacted immediately that claim was received. The very next day the claim was paid out. Amazing response.
I like the summary of benefits paid. The only thing I dislike is The it takes to get reimbursed.
They do an excellent job at reviewing claims in a timely manner. I haven’t had any issues with them and recommend them to all of my friends with pets.
Very easy to use, great customer service and very transparent. No hidden fees or surprises. Great insurance!
Honestly the best pet insurance company! Easy to file claims, great coverage for our two fur babies, and claims are processed so efficiently. For example I just filed a claim on Monday and it already was processed. Could not recommend enough!
Great app and great insurance
The claims process is easy and they’re quite timely in their reimbursement (a month or less). I honestly can’t imagine using any other pet insurance company!
My claim was approved and completed in a timely manner
I had called to cancel my cat’s insurance following his death. I had a difficult time talking without crying and the person I spoke with (Terry) was so very kind and supportive. Terry brought compassion to a difficult conversation. The company also sent a very kind email to express their gratitude for our business and condolences for our loss. They also process our claims quickly.
Reached out to customer support with a couple nuanced questions and was connected with Blair, who promptly and knowledgeably answered everything I needed and more. He was able to quickly adjust our policy and was extremely friendly and polite. Refreshing customer support service, hope anyone who calls in is fortunate enough to be connected with him.
It takes a long time to process a claim.
Fast service good EOB as always it would've been nice to more money back but still the reimbursement is good
Pets best has been easy to work with and submit claims. Claims take awhile to process but they paid according to my policy without a hassle. I would recommend them.
It takes a long time for their review and then they pay so little! I am not particularly happy with this company!
I can’t say enough about how great it is to have this insurance for my fur babies! Easy to use the app. Keeps updating claim status and is very timely! I recommend this for anyone with pets!
Claim submission went well and the service was excellent. All delays were courteously followed up with email notifications. Fair reimbursement for services submitted. Thank you.
Pets Best is a STELLAR insurance company. Submitting a claim is a breeze. The status of the claim is easily visible, and the payments are prompt. I have recommended this company to my friends and spread the word to my veterinarian as well. I highly recommend them!
Easy claim submission, great customer service, quick reimbursement, premiums are affordable.
We pay (now) about $90/month plus WellCare. It bothers me that we bring our dog for a yearly check-up with required vaccines/shots and none of those weee covered. So would like to know why we should have WellCare??? A $383 vet bill and Pets best only paid out $155. Very disappointed.
Their follow up communication is great and you always know where you are in the process.
Pets Best has been great insurance and reimbursed for my dogs medical issues. I have tried 3 companies and this has been my favorite. This dog likely would not still be with us without them.
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