Pets Best Review
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Reviews 5629 
Nancy Stoutenburgh
Very understanding
Very understanding
JeF
Straightforward & reliable
Compared to the two previous insurers I've used, PB has been reliable, straightforward and accessible. They get backed up from time to time, but always let you know they haven't forgotten about you. What more can you ask for in an insurer?
Richard
Very happy with the coverage.
Very happy with the coverage.
George Gilman
Took way too long and too much wasn't…
Took way too long and too much wasn't covered. In an emergency situation they should just cover it all
Michele
Thanks so much for your help
Thanks so much for your help. I always had the best experience dealing with Pets Best.
I K
Fast payment and good communication
Fast payment and good communication
Charity Powers
The great and the bad
Reimbursement and customer service for claim errors has been top notch. The app used to be great and easy but now it is terrible. The Face ID no longer works, no longer saves my login. I can see basic info but then if I want to see claims or change, it opens a browser within the app to login again which is weird. But no matter how many times that browser comes up, it thinks it’s a new device and needs to be verified with email every time although always the same device and always through the app. Sometimes it just glitches and says unavailable. Weird. Am worried how much it’ll be raised after claims.
Bonnie Maciorski
Great response time.
Great response time.
Carrie
Easy to submit claims
Easy to submit claims, quick response on the claim and reimbursement process
Deborah LeVitin
Extremely excellent company very happy!I refer them a lot best for the…
Since I've been using pets best for the past two and a half years I've been very happy and excited that they've been so good about processing all of my bills for Sasha because he was not suffering from anything until recently when he developed diabetes and I've been extremely happy with the quick turnaround time and the wonderful people have talked to in processing his claims! It's hard enough having a dog that's sick but then when you have a good insurance company you know you could have them go to a good specialist and it's covered which I greatly appreciate!
Marsha Sanchez
Quick response to all my questions
Quick response to all my questions. Quick evaluation of the claims and documents.
Paula Nelson
Easy claim submission and equitable…
Easy claim submission and equitable reimbursement
Linda Glew
Poliy Renewal Questions
This was my 2nd phone call to Pets Best to discuss options for my policy renewal. I spoke to the same person both times. Although she did answer my questions, she did not seem at all friendly and did not have very good PR/communication skills. Chewy customer service is the BEST. Whenever I call they make me feel appreciated as a customer.
Edward Majewski
Pets Best…Best Pet Insurance company
Have insured our dogs with Pets Best for over five years. The entire experience has been exactly as hoped. Starting with choices on policy preferences and pricing. Onto claims submission and payment. In every case Pets Best is five stars. We are so glad to have made the decision to insure with Pets Best.
John Healy
Pets best Insurance is Exceptional
I submitted more than a dozen claims the same day dealing with multiple tests and procedures over several months for our Havanese. Every claim was reviewed in detail, additional info from the Vet sought by PetsBest where appropriate; and claims were decided in an accurate fair and timely way. Exceptional service.
Erik Bergerud
Pets Best insurance was the best…
Pets Best insurance was the best purchase we have made for our dog. Filing claims is incredibly easy and provides us a ton of peace of mind for the health of our dog.
Mary French
Quick claims processing and…
Quick claims processing and professional assistance. I have used this company for many years and never been disappointed in their service.
Lin Zhu
Quick turnaround and very detailed…
Quick turnaround and very detailed benefit explanation.
Chris Carleo
Excellent experience filing claims
Excellent experience filing claims. Was informed throughout the process and received perfect breakdowns of coverage.
Wendy S
I’ve been very pleased with Pets Best…
I’ve been very pleased with Pets Best and take comfort and knowing that I will be able to afford care for my dog. It’s worth every penny. If you own a pet, you definitely need to have insurance and this company has been great!.
Angie
Great and easy to work with!
Great and easy to work with!
Louanne M Romaneck
Easy to process claims and quick…
Easy to process claims and quick response.
rob gray
Solid Pet Insurance
I’m actually very pleased with Pets Best overall. There are plenty of options, the plans are pretty straightforward, the CS team has been helpful when I have needed to call, and they’ve processed and paid claims promptly. Compared to human health insurance it’s a far better and simpler experience.
Jennifer
Good choice for pet insurance
Pet's Best is relatively affordable and provides good coverage for our beloved cats. It's easy to use the online claims portal, and customer service has always been helpful.
Danielle Pratt
Pets Best has been outstanding
Pets Best has been outstanding. I couldn't ask for a better insurance to help during difficult times. They have always been wonderful, easy to work with and make the whole process stress free. I would hands down use Pets Best for any one of my loving animals with confidence.
Donna Kim McElroy
Very easy to file a claim
Very easy to file a claim. It did take a while to receive funds, but I was kept up to date on why (paperwork from vet). I am very pleased with PetBest.
A M Dickerson
The online claim submission is easy
The online claim submission is easy, and I receive regular emails with the status. Also, the portal is easy to access and see updates.
Rebecca
Thank You <3
Can't even begin to express my gratitude. In the middle of the night, my dog got really sick and I had to take him to the emergency vet. I was so scared for him. The last thing I wanted to think about was money but those emergency bills add up fast. I knew they would come through for us, and they did. They covered most of the bill, and the relief I felt was overwhelming. I’m beyond grateful for their support during such a hard time. Signing up for this coverage was one of the best decisions I’ve made for my dog. Thank you Pets Best!
Holly R
French Bulldog parent, Happy Customer
We purchased our policy for our French Bulldog when he was 6 weeks- or so- of age and we had it until he passed away. The terms of our policy were easy to understand. When I called for clarification about a claim- the customer service representative was helpful and knowledgeable. 9 times out our 10- the app was easy to use to submit claims and check on their status. The text alerts were very helpful and welcomed. Email communication of the claim processing was also helpful. We appreciated the email from PetsBest when our little guy passed away unexpectedly. I have found Pets Best so easy to work with and so reasonable- that I recommended them to a new French Bulldog parent that I met in the pet store. She was not aware of the need for pet insurance when becoming a French Bulldog parent. Our experience has been so good- that I also recommended Pets Best to a coworker who was wanting to purchase insurance- as a gift- to her daughter for her new mixed breed puppy. Thank you, Pets Best for being so easy to work with for the past 4.5 years- it was a nice, unexpected, surprise.
Buck Kilgore
Pets Best is the Greatest
Pets Best is the Greatest thing I ever did!!!!! They helped me so much!! So much so I’m not afraid of getting another dog!! Thank You So Much Pets Best!!! Your Truly are The Best!!
H Doe
PetsBest has been great
PetsBest has been great! We have a dog that ended up having some medical issues and without insurance, we would. It have been able to continue caring for her. They consider all claims and reimburse in a timely manner.
Natalia P
Pets best has always been with us in…
Pets best has always been with us in difficult times when we needed support with the expensive vet bills. We feel safe having it, knowing we are supported while struggling with medical issues with our pup when needed, thank you!
Rocco Castellano
Pets best is the most wonderful…
Pets best is the most wonderful company. Being insured by Pets Best allows me to treat my dog for whatever is needed. It’s give me ultimate peace of mind because I can say yes to what the vet wants to do. Nothing is more precious to me than my dog and to be able to give her to finest healthcare is priceless. Thank you Pets Best.
Jessica
Pets Best Gives Pet Owners Peace of Mind
Pets Best reviews and responds to claims quickly and they honor the details of the policy. We have had our dog and two cats have illnesses and accidents in the last year. Without Pets Best, we wouldn’t have been able to afford their care.
Cynthia Votto
Pet's Best is the BEST
Pet's Best is the BEST! 6 years of their services and two Chow Chows.. Thank you for always being there for us! Cindy, Raimondo(chow) and Vonna (Chow) in Heaven
Consumer
A life saver!
Great response time.
Christine D.
If I remember correctly, I had a ? about a recent claim.
The person I spoke with (I forgot her name 😞) was very pleasant and helpful. I highly recommend Pets Best Ins!
Caitlin M.
Reliable and easy
Super easy to file a claim—it takes under a minute. And so far (4.5 years) they have always reimbursed me for everything I expected them to!
Craig Blum
I’ve had nothing but a good experience…
I’ve had nothing but a good experience with Pets Best. My dog recently went into Bloat and needed immediate hospitalization and surgery. The estimate was $9-14k and I was able to make the decision instantly knowing they had my (and his) back. The claim paid out as expected and my boy is home with us. I absolutely recommend to everyone.
Joan Hamm
Filing a claim is a snap
Filing a claim is a snap, whether being done by the patients "mom" or by the vet. The claim was processed quickly, and I felt especially good back in the day when I had a sick kitty and we had an ice storm that kept our vet from opening that week. The substitute vet was great, in fact the vet filed the insurance claim for me and payment was made within one week of our visit. Splendid service, well worth the premium.
Amy Hess
excellent service
The few times that I've had to submit a claim for vet bills, for my dog I've not had to worry about if the claim would be excepted or not. It might take a little bit before im notified of the outcome, but that's ok because I receive notifications that they are looking into my claim. It's not fun having to take your pet to the veterinarian for issues but its nice to know that this company is there to help with the bills. Being able to be there for your pet when they are having issues and not having to worry about the bills is a wonderful thing. As always I'm very pleased with this company and would recommend to everyone! Thank you for being there for our pets.
Susan
Rising rates , slowing response time
Have 2 dogs insured. Both take monthly meds. One claim gets paid almost immediately while the other consistently takes up to a month. She’s been on the same med since before she turned 1. She is now 4. Nothing new. At the point the yearly rates are increasing, by next year it will probably be too costly to keep insurance. Will have to weigh it out.
Kristie Curtiss
Professional and Kind people.
Professional and Kind people.
Lyn
It takes a VERY long time for the claim…
It takes a VERY long time for the claim to process and get reimbursed back.
Patty Hahn
Pets Best
Pets Best! YES! The best! Reimbursement came quickly with no hassle… True to the word about reimbursement as well… Highly recommend this company for your pet insurance…❤️❤️
cheryl petrie
I have Two dogs insured with PB
I have Two dogs insured with PB, one is 8 and one is 2. This company has been supportive and consistent with paying claims. Sometimes it takes longer than I like and a few times I have had to call cs but I am happy with the plan I signed up for. It’s important to decide on your deductible, copay and annual limit before signing bc those things can’t change easily afterwards. And premiums have increased a lot. I am locked in forever due to preexisting conditions so that’s a concern.
Sachi Miller
Fast claim process
Fast claim process
Tammy Steuart
Looking for Pet Insurance
I recently adopted a Rescue dog. I was researching the many options there were to chose from. After speaking with their representatives I felt very confident about choosing Pets Best. I recently submitted two invoices with ease. I received an explanation of benefits for both invoices. I feel very confident with Pets Best Pet Health Insurance.
Melissa Chop
Great Customer Service
Every time I call I always get the friendliest and most helpful staff members. It is very refreshing to get a friendly, caring and helpful agent.
Brooke Adler
Many weeks to hear back on my claim
Many weeks to hear back on my claim. Certain explanations of denied claims didn’t make sense. When I called they sent me a form to appeal and I don’t know why the person on the phone couldn’t appeal for me. Frustrated you wouldn’t cover putting a dog to sleep when it’s required by the vet.
Buyer of Chairs and a Table
Two Key Factors
What made this experience great were two key factors: First, I was really pleasantly surprised by how much was reimbursed - it was honestly substantially more than I expected. The cost of the services reflects the skill, facilities, and level of care provided by this particular vet practice, and we needed the best emergency care possible. Two, it was great to have a live person available to speak with me. I had never filed a claim before, and the customer service person patiently guided me through the process. Even the front desk person at the 24 Hour Emergency Hospital spoke about how easy the process is with Pets Best. And now my dog is completely cured, and the illness was not the devastating financial disaster it would have been without Pets Best insurance. This is a great company!
Ellen Frasier
So far they have en awesome
So far they have en awesome. I had two emergency claims for my pup and i they were both covered. They provide excellent communication throughout the processing time. I would highly recommend'
Deborah DeSanto-Ceneviva
Every one is extremely helpful and…
Every one is extremely helpful and always pleasant to talk to!
Jess Marshall
First Claim Filed
It was the first time I had submitted a claim since having this insurance. Each time I called, I was able to get right on the phone with a support specialist, and they were able to give me updated information that could not be found through the app. Took exactly one month from the day I submitted the claim to the day I received an email with the reimbursement breakdown.
Karishma Cantarero
Pets best is honest and reliable…
Pets best is honest and reliable coverage! Claims are easy to submit but can take a couple weeks to process. In the end, they always reimburse what your elected plan covers. It’s has already saved us over 10K in medical expenses for our unlucky, but very loved cat.
David Kelsey
I was able to get my questions answered…
I was able to get my questions answered over the phone in minutes
Stacy Fortner-Castillo
Pets Best is the best pet insurance
Pets Best is the best pet insurance. Affordable and quick turn arounds on reimbursements. I can rest easy knowing my dogs are covered in case of illness or accidents. Allows you to focus on your pet and get them the best care. Easy to summit claims and great customer service.
Tracy Grace
fair and quick
Easy to submit claims and always fair treatment
Amanda Webster
They are fast no hassle pet Insurance
They are fast no hassle pet Insurance
Bill A.
I had my claim reimbursed within a week…
I had my claim reimbursed within a week of making it, cannot ask for much better than that. Easy to upload my claim as well!
Leigh Kirsten
VERY PLEASED WITH INSURANCE
Great dog insurance company. Claims very easy to file. Very fast payout directly to my Bank of America account. Payout on routine wellness visit with necessary vaccinations was so reasonable. Highly recommend this insurance company. I chose no limit coverage and feel comfortable having the no limit coverage. I have this insurance on both my mini schnauzers.
Albert L Angel
Satified with an exception
Overall, I have been satisfied with PetsBest. My biggest complaint is the time it takes to process claims. Much more often than not I get an email apologizing for the delay in processing my claim. On my latest claim I actually received two emails again apologizing for the delay. The claim was submitted on Aug 13, 2025 and not completed until 09/02/2025. Much to long. If not for that I would have given PetsBest 5 stars.
Kimberly Bernth
Pet's Best is an easy company to deal with.
Pet's Best staff have been helpful when I called for assistance when filing a claim. Pet's Best also emails me when there is a delay in the claim process.
Shelly Miller
claims
I submitted 3 claims and only one has been processed. Not sure what is going on. Also submitting Chiropractic exams and services, seem complicate.
Cindy Hannon
Easy to submit claims
Easy to submit claims, reimbursement received via direct deposit, good communication if claim is submitted incorrectly or without full information.
Kim Coleman
Pet's Best always comes through
We've had Pet's Best for 5 plus years and never had any issues with being reimbursed timely for a claim.
Jesus Iturbe
Not happy with wellness plan
The wellness plan I added to my dog’s accident and illness coverage is not covering his flea, tick and worm medication throughout the whole year, I got a message informing that the annual limit has been reached. I will switch to the Banfield Hospital Optimum Wellness plan since it offers unlimited coverage for wellness-related expenses.
Megan Vrabel
GREAT SERVICE all the way around
This service has been fantastic. Consistent, clear communication and great customer service. Would highly recommend!
Mary Davidson
They have been wonderful to work with
They have been wonderful to work with. We are very happy to have pet insurance, especially when our dog had been in emergency situations that were not forseen.
Tin Gibbs
Super easy to submit a claim
Super easy to submit a claim and understand the completed claim
Ellen Anderson
Great job.
Great job. Explained everything very well. It takes a little time ,but that's fine. It goes right into my checking account which is very convenient. My baby is 9 years old now so stuff keeps coming up. So glad I have them
Steven Slick
Prompt claim responses.
Prompt claim responses.
Linda Van Mierlo
PetsBest takes a long time to process a…
PetsBest takes a long time to process a claim, close to 30 days. Preexisting condition definition is very broad, be sure you understand it before signing up. For example: if there is a record of your dog ever itching, they may exclude any Dermatology condition.
Rich C.
The BEST PET INSURANCE
I highly recommend Pets Best pet insurance they pay their claims blazing fast helped save me thousands of dollars in vet bills and their customer service is top notch so far my family and friends have joined as well.
Barbara Fleming
Very easy to submit and we got our…
Very easy to submit and we got our money quickly
Sharon Mantz
This is my 3rd year of policy renewal
This is my 3rd year of policy renewal, very unhappy with the claim processing time. My premium is paid in full, the claims are all the same for her treatment, yet it takes 3-4 weeks for reimbursement? Is this company at risk, bankruptcy, etc??
Juan Ballesteros
Pets Bets is excellent
Pets Bets is excellent. Easy to submit claims and fast response.
David Starcher
Pets Best Customer Service Reps are…
Pets Best Customer Service Reps are FANTASTIC! They are always a pleasure to talk with and solve any issue there may be.
Susanne Hughes
Pets Best offers simple and easy claim…
Pets Best offers simple and easy claim submission, and rapid reimbursement.
MILDRED JEREZ
For 3 dogs and 1 cat ... insurance is a MUST!
I have 4 companions and insurance in general has been a WALLET-SAVER. And the quick response time to questions, super easy online claim filing process, and excellent rates are the LIFE-SAVER for me. Thank you Pets Best!
Kathy Cullen
They are usually quick to process our…
They are usually quick to process our claims. They keep us informed if there's a delay. They have paid most of our bills!
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