Pets Best Review
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Reviews 5510 
Rob D
Pets Best Insurance
We have many pets in our household. Two dogs, five cats, and we also have a cat rescue (Lucky Meows NYC) with about 20 - 30 fosters. We insure all our personal pets with Pets Best and have been fortunate enough to not have to use it too often, but when we have uses them, we had no issues with our claims. We recently lost a newly adopted kitten and the claim was easy despite our sadness. We always recommend Pets Best when we adopt out new kittens and cats. They are very reasonably priced compared to some of the alternatives.
Rhonda Hoffmann
Much improved
I feel waiting times for a claim to be processed is much quicker than in the past. Filing a claim is easy and only takes a couple minutes which is great. I love that the claim proceeds go directly into my bank account making the process streamlined and efficient.
Roberta Spazzafumo
Peace of mind in my life
Peace of mind in my life ! Thank you
Debra Sundberg
Pets Best is the BEST!
Pets Best is the BEST!! We have had nothing but great experience with them. We are in our 3rd year carrying Pets Best for our Yorkie and it was definitely the right decision. I would highly recommend them to anyone with a beloved pet!
Madison
Great insurance
Covers a lot, the prices for my cats are reasonable compared to others. The downside is that it takes about 2-4 weeks for reimbursement. The representatives have always been super helpful when you call and easy to get through to.
Savannah McKinney
The easiest and best pet insurance
The easiest and best pet insurance. My pup had to get emergency surgery and i had the confidence to get her the best care because of this insurance
Alexandra Geiger
Great delivery despite a few delays
There have been a few delays, but they have communicated with us while working through them and delivered exactly the benefits we selected for our policy. I'm very satisfied with Pets Best!
Alex
Great service, highly recommend
Great pricing, easy/fast claims. How insurance should be.
Barbara A
Quick response and quick evaluation
Quick response and quick evaluation of medical information. I did not have to wait long for a final response regarding payment for services rendered for my dogs.
Marla Cline
Pets Best is knowledgeable
Pets Best is a good communicator. They are fair and honest.
Judy Evans Neff
Pets Best is so quick
Pets Best is so quick! They are helpful in every way. We have a Westie with skin problems. THANK GOODNESS we got pet insurance!!
Julia
We love Pets Best
Working with Pets Best is the best and makes it so easy to make decisions based on what is best to keep our dog healthy!
Visitor to Boston
Pets Best is the best money I have ever spent! Everyone should have coverage.
I am endlessly happy with Pet’s Best and grateful to have the coverage. Worrying about the cost of care is no longer an issue. Pet’s Best communicates well and has been fair in their review of claims and coverage. I would do a PSA on the anonmal and human benefit of pet insurance and it is thanks to years of coverage through Pet’s Best. Money well spent for dependable coverage and piece of mind. Whenever friends/family get a new pet, I encourage them to get coverage and screenshot how to set up. Well worth the time and effort.
Marlen R.
Great agency
Great agency
Rachel Baker
Decent coverage for the price
Decent coverage for the price. The app was helpful when it worked, but I can access the web page easily as well. Reimbursement is quick by bank account or check in the mail. We’ve had the same plan for almost 6 years and don’t plan to go shopping for a different one.
C.
The reimbursements are fair and…
The reimbursements are fair and consistent with the policy terms.
Jocelyn Bartkevicius
Timely reimbursement!
Pets Best quickly reviewed my dog's paperwork and bills from the veterinary hospital and reimbursed the payments promptly. This was especially helpful as his health issues have not been resolved and there are ongoing costs. Such peace of mind during this stressful emergency.
Roman Alder
Customer Service Unparalleled
Due to family loss, I was delayed in loading in my claims, but that didn't matter. They were so awesome to help me figure out how to input the claims and leave feedback to insure proper and prompt payment. And even if there is a delay of any sort, they notified me immediately and claims were applied and paid so quickly! Any time I have needed an explanation of something, customer service is unparalleled! Quick, efficient, kind and helpful! Several options for Pet Health Insurance, I'm so glad I chose Pet's Best! Thank you Pet's Best!
Cora
Better!
I've been with Pet Best now for 2 years and since then its gotten a lot better! Claims have been going through in 2 to 3 days!
Kathy White
Takes too long to process
Takes too long to process
Sue
Pets Best is fabulous
Pets Best is fabulous. They are reasonably priced and respond very quickly to my claims. I have had them now for 2 years and highly recommend them. Never go without pet insurance. It has been very helpful.
Lisa Potterton
I need to update my review since as of…
I need to update my review since as of today my claim was paid, albeit 18 days after submitting, but I am quite satisfied with what the paid and didn’t! I am thrilled to not be disappointed and have to call and fight for reimbursement over line by line items. Thank you Petsbest! You have restored my faith and I do recommend your firm!
Demi
I don't know where I would be without them
They cover so much of Bowie's vet bills that I don't know where I would be without them. They cover all of his medications as well. When it comes to processing claims, they could be better at showing in the app what documents you have submitted with the proof of photos. Sometimes, when there is an issue with a claim, I'm not sure what I have uploaded to their system and what I haven't. Therefore, it takes longer for his claim to be processed. However, they sent the check within a week for his very helpful claim. They even allow your money to go back to your Care Credit account, which I find fantastic because it makes paying it off faster and more efficiently. The only thing that I don't like is that if I had to stop paying for his insurance due to financial difficulties, they wouldn't pay for his pre-existing conditions anymore. So, I could never leave him even if I'm in financial crisis because of the fear of not being helped to pay for his pre-existing conditions.
Jersey Mike
Timely and efficient reimbursements
The company handles claims in a very timely fashion which is a rarity in that industry.
Catherine Burkett
Well it was so easy to put in my papers…
Well it was so easy to put in my papers for a refund,every one was very helpful.
Vi
Thank you PetsBest
Covered some very significant bills for my little Apollo.
Roxana Balcu
Claim
They solve the claim fast. Good job!
Rafael
The filling was easy and the payment…
The filling was easy and the payment was fast, excellent insurance.
Justin C
Processing Claims takes forever.
I think it takes way too long for Pets Best to process claims. Every. Single. Time. I get an email apologizing for the delay in processing my claim. If you have time to send that email you have time to process my claim. It is not very difficult. For this reason alone, I would never recommend Pets Best to another pet owner.
Tiffani
Worth the money
I got insurance for my three dogs and just paid for the year upfront. Two of my dogs needed dentals this month to extract broken teeth and with just those procedures they both met their deductible and I got reimbursed for a portion of it.
Donna C.
The best no hassle process
The best no hassle process. In the midst of a pet's urgent medical care the last thing a pet parent needs is brokering between the insurance and the care provider. That's what makes Pet Best so wonderful to work with. Just scan in and send the invoice(s) for vet care and Pets Best communicates with the vet office if additional information is needed. This fees me up to focus on my pet's care and recovery. I have shared this information with others who are looking for pet insurance.
Linda Rich
Money well spent
Although payment isn't instantaneous, they come through and it is a very easy process. And mine probably takes a bit longer as my dogs condition (gall bladder sludge) isn't one of the choices so they always have to reach out for more info so that takes a little longer but I've been really happy with the insurance and very grateful to have purchased it. It is the 1st time I've ever bought it and it has truly paid off!
Carol Mueller
Quick review and reimbursement
Quick review of claims. Quick reimbursement.
Kim Marie Spencer
Best Pet Paid my Claims! …
My dog Bentley got sick with ITP and had to have two blood transfusions . he ended up passing away . Best Pet paid both of my claims . 80 percent just like I signed up for they were so nice to me also . it did take a little while because I had to collect all records from birth but in the end they came through . Pets Best is excellent coverage for your pet.
Maya
I really appreciate Pets Best coverage…
I really appreciate Pets Best coverage - the wellness option gets me consistent refunds yearly and I feel well covered for my dog and every risk we're exposed to as a city family! They're very quick to reply and refund on claims.
Ricardo
Good Customer Service
Before putting in a claim I called to ensure I was interpreting my insurance policy correctly. They did mention they could not guarantee any claim outcome until the claim was formally submitted but they did answer all my policy questions without issues. It was very helpful.
Anita Danio
Fast reimbursement
Fast reimbursement, easy claim process, coverage is thorough
Cindy S B
Pets Best Review
I was happy with Pets Best back when I started my policy. No changes have EVER been made on our part. Each year the rate goes up. We started in May 2022 $65.12 , May 2023 $70.69, May 2024 $85.76 Now this May 2025 it jumped to $109.50. We have a 3 year old mini Aussie doodle. Then this last reimbursement has taken 15 days to determine and at day 19 still has not been automatically deposited. Please keep in mind they are Located in Florida and not available to speak with accounting on a weekend. This means reimbursemnet will be over 3 weeks.
Sammie C.
Love being a PetsBest customer
We’ve saved so much with PetsBest and don’t have to decide if we’re going to take care of our fur baby because of money. Their coverage is excellent, claims are simple, and their compassion after we lost a fur baby meant everything. Truly a company that cares about pets and their families.
R. Silberman
Good insurance company
They are very efficient in handling claims. When I asked for an appeal it was done quickly. My only complaint is the rates keep going up every year…now it’s almost as expensive as my insurance!
terri pritchard
Communication is always rapid and…
Communication is always rapid and concise Incredible ease of submitting a claim. Can do it in under one minute. Can always count on timely payouts
LYNDA TALKE
I have Pets Best pet insurance for my…
I have Pets Best pet insurance for my dog Chico and cat Simon. I have had to use it for both pets. Each time I submitted a claim it was processed super quick"within a couple of days " I have the check auto deposited and within a week or less it's in my bank account. It gives me peace of mind having insurance. My pets are my world and I'm so glad I made the decision to get Pets Best. You hope that you never have to use it but, if you need it you have it and can give your fur baby the care they need.
Mary
This company makes submitting claims a…
This company makes submitting claims a breeze and the statement explaining what was covered is very easy to understand! Highly recommend!!
Tom Doud
Pets Best has the best rates and great…
Pets Best has the best rates and great response times for claims. They are a "thumbs-up" pet insurance company to work with!
Lester Bell
Never had an issue
Never had an issue, they keep me posted on delays
Thomas Gerey
My pupper had to go to the emergency…
My pupper had to go to the emergency room twice within a short amount of time between visits. First I should have realized there would be a deductible that had to be reached. But I was pleasantly surprised Pets Best Health Insurance covered as much as they did of the second visit. Can't thank you enough!
SHERILYN COTTRILL
Loss of my dog
The customer service representative was very kind when I reported the loss of my sweet little dog,”Penny”, to cancer.
Lynette
Excellent Customer Service
I've had this insurance for the 3 years and I haven't had any trouble with them. I highly recommend them.
Matthew Engel
They don’t cover online appointments or…
They don’t cover online appointments or prescriptions!
RG
HIGHLY RECOMMEND!
HIGHLY RECOMMEND! I did much research in the pet insurance space before making a decision. I am extremely happy and satisfied with Pets Best. The communication is excellent. I am so glad I made this choice and would suggest if you are looking for pet insurance chose Pets Best!
Jodi
The cost is low, processing is slow
The cost is low, compared to SPOT, who the majority of my pets go through. I adopted 2 dogs, and one came with Pets Best, so I figured I would try it out with both dogs. I like that I can get unlimited coverage. I like that the one dog could just have their coverage changed to me, and there's no waiting period. I like the coverage for wellness. It seems to be the most coverage available, for the most part. The thing I am currently hung up on is the claims processing. SPOT usually has me paid within a week, not business days, within 7 days total or less. Pets Best has taken a week just to process, and I am still waiting on the payment. This would be my first payment, so maybe it will take a little longer the first time. However, I submitted 2 claims for wellness for 2 dogs and one STILL had not been processed. I haven't seen anything come through asking for anything or explaining why it is taking so excruciatingly long to get a tiny wellness claim paid out. I just submitted another wellness claim for a neuter on the one dog, and an injury claim on the dog that STILL had not had their wellness claim processed and we are going on week two for the wellness claim. Unless things pick up with Pets Best, I will be switching these 2 to SPOT at the end of the year. Paying a little more for less grief would be worth it. I'm hoping they improve and it is just a fluke.
Daleen Simmons
Consistent & timely with my claims spanning several months
I have found this company to be consistent & timely with the multiple claims for specialty care & scripts I have submitted.
Mel C
Second claim with the same great service!
This is the second time I have had an emergency with a pet. The first was a hospitalization with a German Shepherd who had an unknown illness, and the second was a juvenile rattlesnake bite for a different German Shepherd. Both times, the confidence I had in the coverage of Pets Best insurance eased some of the stress of the emergency and allowed me to focus on our dog's care. Thankful for the quick processing of claims and the professionalism of the process.
rick o
process was quick and easy...payment…
process was quick and easy...payment was prompt.....
Tonya Naish
I am so thankful to Pets Best pet…
I am so thankful to Pets Best pet insurance! We have had a few emergencies with our pet babies and didn’t have to think twice or worry about the cost of the emergent care!! We almost lost our new puppy when she got into a poisonous plant and the cost of the emergency veterinary didn’t have to be a factor in our decision making! The piece of mind is well worth it!!!
Cynthia Morgan
Excellent Super Fast Claims Paid in…
Excellent Super Fast Claims Paid in Timely Matter!!
Clare Tzinski
I recently had to file our first claim…
I recently had to file our first claim and pets best made the process so easy and reimbursement came back quickly and as expected - a huge relief when emergency surgery and recovery for our dog was already so stressful.
Megan
Pet’s Best came through as always
Pet’s Best came through as always. I have one injury/accident prone dog but I don’t need to worry knowing that he’s covered. Thank you!
Judy T.
Pets Best paid promptly
Pets Best paid promptly. They usually are quite prompt. If there is a delay they always contact me by email so that I know what is happening.
Alan
Overall Experiance
The ease of filing a claim. Calling in is also so easy. Whenever I call in I am greeted by a representative who wants to help me. They listen to what I ask & answer my questions. My claims are paid out in a timely manner. I was referred to Pets Best. This was the best discission I made.
Bernadette Wilkinson
Pets Best is a good pet insurance
Pets Best is a good pet insurance. I am happy for the most part. My only complaint would be it takes too long to get reimbursed from them. They need to speed up their procedures.
Joselyn Gonzalez
Everything is great especially because…
Everything is great especially because I can customize my insurance the way I want it. Especially with a growing corgi. The only thing would be the time it takes to get an answer back after submitting a claim. It took about a month to get my recent claim review. Which is a long time
Consumer
Claim Covered and Reviewed Quickly
My claim was covered and reviewed much sooner than expected. Extremely pleased with the process and outcome.
Barbara Octavio
The customer service representatives…are excellent
The customer service representatives were very helpful and made it easy for me to submit my expenses and were very patient. I am very happy with Pets Bet Pet Health Insurance. They are the best and truly care for our fur babies.
Janetski
Generally a very good investment.
Company lives up to its reimbursement promises, although it takes a while. If you can get someone on the phone, they are generally helpful, speak English well, and they are pretty knowledgeable. They have trouble when an unusual situation happens, like when my cat suddenly passed at home. They usually cover euthanasia if its' in your policy, but they did not cover the autopsy for my cat to try to find out what happened.
Jen Brennan
Good- if you know the rules
I had Pets Best for our previous dog and loved it. We rescued a new dog and I her signed up a few days before we got her, knowing we'd take her to the vet for a check up as soon as she arrived. I did not realize there was a 14 day waiting period for all claims ( must have missed that somewhere). It would have been cheaper to sign her up the month before she got here then to have all the claims denied for her 1st visit, since she did end up having worms and needed bloodwork. Hopefully going forward they will start covering things, as they did with our past dog, now that the waiting period was over.
Sheryl Brown
Disappointed
For whatever reason, it has taken an unusually long time to get this claim taken care of. As if today I still have not received my check. Contacting pets best is also quite difficult. Their system either by phone or chat does not result in valid communication. I pay them on time always, I would hope that would be reciprocated.
kitkat
Took a long time to process the…
Took a long time to process the payment. Would like it if their network was broader out.
Judy Zuberbuhler
I appreciate the fast settlement of my…
I appreciate the fast settlement of my claim. Thank you!
James
The processing of my claim was faster than expected.
The processing of my claims was faster on these 2 claims then previous ones, which I thank you.
Aylin Farquhar
Pretty good
Usially processed in a timely matter. Good customer service.
Kim Aranda
Very fast response to claim
Very fast response to claim. Easy to report a claim
Kathleen Pretti
Everyone was nice but I'm confused
Everyone was nice. I'm not sure how they figure out my copay but sounds like they take it out twice?? My calculations were approx. $138 back, theirs was $38. Sounds like they took 20% off then the deductible then the 20% again. Not sure but whatever ...
Raymond Budd
Pets Best: Great Service, But Wellness Plan Value Decreasing
I've had a generally positive experience with Pets Best, particularly with their excellent customer service and the timely processing of claims. This is truly commendable. My main concern, however, is the consistent and substantial rise in premiums, especially for the wellness plan. Unfortunately, these increases haven't come with any enhancements to the wellness benefits, making the value for money diminish over time.
Katherine Balogh
Easy to make a claim
Easy to make a claim! Quick turnaround!
Huyen Nguyen
Response to claim is very prompt.
Response to claim is very prompt.
C Murray
We had questions - answered.
We had questions regarding reimbursement for prescriptions. We called and had an informative discussion with an agent. All was clarified. We submitted multiple (!) claims online. All claims were handled in a matter of a few days and the check is on the way. Other claims have all been handled equally well.
Kalin Mayberry
Pets Best - fast, friendly, thorough
Pets Best - they are fast, friendly, and thorough. We did a lot of research when trying to figure out who we wanted to use for our pet insurance, and I am so glad that we picked Pets Best. They always explain what my claim submission results are, regardless of the outcome. Preventative care, emergency care, and those random, pop up illnesses - they carefully consider it all from your invoices.
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