Pets Best Review
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Reviews 5392 
Grace Galicia
Pets Best is simply the best
My friends who are pet parents were right about choosing Pets Best when my husband and I rescued two kittens in May 2023. One of our cats (now 2 years old) needed FHO (femoral head ostectomy) due to a fractured right leg and started walking with a limp. I called customer service and gave my policy number. He advised that I submit the receipt and paperwork the veterinary office gave me. Claim was submitted and I was reimbursed accordingly.
Sarah Rideout
Great Customer Seevice
I submitted an invoice for my dog’s Rimadyl. I never had a problem before but it was denied! I called Pets Best and the customer service representative confirmed it should be covered. They told me they were elevating it to a supervisor and no need to resubmit. I got an email telling me my claim had been approved and am awaiting reimbursement. Thank you to the outstanding customer service. The premiums have risen quite a bit over the last 4 years but having the peace of mind if I need to use my insurance is worth it. Pets Best has great coverage and options and I am always satisfied with the customer service.
Krista Hartley
Always very quick to process claims
Always very quick to process claims
Joseph C Borchetti
Very rapid response to claim submission
Very rapid response to claim submission
Thomas Breeding
I have recommended this company to…
I have recommended this company to everyone I know with pets.
David Grollman
To my surprise
To my surprise, Pets Best took care of our claims very quickly and are easy to talk to. The insurance is great for peace of mind.
Thomas Mangan
Pets Best - One of a Kind Insurance Partner
It is hard to put into words Pets Best professionalism and caring attitude. Lilly a loving and one-of-a-kind yorkie was diagnosed with Cushing's disease when she was 12 years old. She not only required monthly treatment and blood testing, but had a number of crises requiring emergent care during the last 2 years of her life. Without question, PB was there to significantly help financially with Lilly's medical expenses. Heartbroken, we eventually lost Lilly. Many months later Oliver ("Ollie") came into our lives. We did not hesitate to cover Ollie with PB insurance. Ollie, a wonderfully crazy little yorkie, has had a few medical issues and typical wellness required procedures thus far. Again, PB has been at our side as a partner in the care of our puppy. Not to have to worry about medical expenses and to be able to focus on the health of our dog(s) has been more than we could have expected. From the ease of filing a claim to the expeditious reimbursement for medical coverage, PB has been exceptional. A five star recommendation!
Kathleen Bucklew
I love the communication about the claim
I love the communication about the time to completing the claim review. It keeps me from wondering if you are working on it. Good written information in emails. Thank you
Susan Bhalla
Great service
I have been with Pests Best for over 5 years and they have always had a great turn over with claims and their costumer service is great.
Marie
Excellent Service
My Shih tzu was hospitalized and was diagnosed with a lifelong condition. Thank God I have PET Best, I submitted all the documents, they evaluated them and sent me the money super fast.
Cheryl H
Rep was professional
Rep was professional, knowledgeable, patient, and courteous.
Daniel Wotman
Pets Best is one of the best insurance companies
Pets Best is one of the best insurance companies I have ever worked with. They paid 99% of the claims we submitted for our beautiful 13 years old Standard Poodle Charlie who just passed away last week. Pets Best was with us every step of the way for Charlies's care. Charlie was found by the Vet to have anal gland cancer at 8 and had to have it surgically removed. Again, Pets Best was there and covered the expensive surgery and care. Their payments were prompt. Their premiums were fair. I wish they had insurance companies like this for humans.
Chris
Sub par
A lot of the regular charges are not "applicable" to you all and thus dismissed. Also your reimbursement time frame is far from fast. My insurance for a relatively healthy dog keeps going up year over year with really no reasoning.
Stewart Warren
Very pleased with Pet’s Best insurance…
Very pleased with Pet’s Best insurance for my dog Finn. Always responsive to my questions and usually pays claims within a reasonable window of time.
Basia Eva
As a trauma RN I have consistently…
As a trauma RN I have consistently recommended this insurance for its ease of service, always a live agent to help you and excellent coverage. My husky was diagnosed with cancer at age 2 and they have never refused a claim and have helped us financially get through this period so he can still run at the dog park. Thank you!
Stacy
Pets Best-is the Best
Pets Best, has been the best decision ever for peace of mind for our dogs. When my older dog went ill and had to be in vet every week, having the coverage saved us - we didnt have to worry about cost, we put our energy and focus on our pup. The price for good coverage is not bad and the customer service is amazing - you can talk to an actual person in minutes!! Also the portal make it sooo easy to submit a claim and the payments are fast too. Cannot recomend PetsBest enought.
Wendy Booth
It's very easy to submit a claim
It's very easy to submit a claim. They paid my claim very quickly.
Connie Jeffus
I recommend Pets Best Insurance
I've had Pets Best Health Insurance for about 10 years. I recently filed my first claim for my 4 year old Boston Terrier who somehow got a corneal ulcer, unknown how. Took her to the ER and her follow-ups, then sent the claims in. Very easy process. I met the deductible with that expense and was reimbursed in about 4 weeks for the remainder of the bill.
Anni Shores
My dogs are family and hard workers!
We have three hunting dogs who manage to get into some type of trouble almost every season. Pets Best gives me peace of mind that I can get the best care for Sydney, Ruby and Trico. This company is great to work with, I always recommend Pets Best to my friends who have pets. I rarely give reviews but I have had nothing but positive experiences with this company.
MICHELLE
Great service!
This company has dramatically reduced its payout time since I first started with them. They communicate status of the claims without being prompted to do so. I have found them to be extremely fair in their claim handling process. And without this policy, I would not have my cancer survivor still with me today! Thanks, PetsBest!
Consumer
So far so good
I'm a new customer and so far have had a good experience with Pets Best. I did encounter an error when trying to submit my first claim with the iOS app, but the website worked perfectly - and the claim was processed quickly.
Rebecca Mahr
Outstanding insurance
My beloved Shetland Sheepdog, started having severe health issues around six months ago, which has resulted in multiple doctor appointments and procedures. Reducing the stress over financial aspects of his prognosis has definitely helped in a difficult time. Outstanding and caring customer service.
Anna
Highly Recommend
Getting PetsBest pet insurance was one of the best decisions I made when my dog was a puppy. After just two short years on this earth, he was the victim of antifreeze poisoning. PetsBest insurance quickly reimbursed all covered costs with no problems. I am grateful for the coverage and for them being so respectful over this tragic loss for our family.
Gilda Klein
Working with Pets Best Health Insurance…
Working with Pets Best Health Insurance has been an absolute pleasure. Their team is dedicated to providing top-notch service and support. They took the time to understand our unique needs and processed our claim quickly.
Kris
Easy peasy
Filing a claim with Pets Best is a quick and seamless process. It’s easy to upload documents and reason for filing claim. It’s processed timely and deposited directly into my account. Can’t ask for anything more! Thanks, Bests Best!
Laura Wonn
I am very happy with Pets Best Pet…
I am very happy with Pets Best Pet insurance. The processed my claim quickly and fairly covering all expenses that I expected.
WILLIAM S
Thank goodness for Pets Best Health…
Thank goodness for Pets Best Health Insurance! My dog has asthma and Pets Best has been there the whole way helping with the cost. I tell all friends with pets to sign up!
Jay Churn
Great experience
I’m happy with the result of a claim that was not straight forward. I also appreciated how easy it was to submit necessary documents/info to file a claim! For both of these reasons, I’m happy to refer friends and family to Pets Best
Neil Piper
Pets Best is the Best
Reliable and fast processing of claims Under difficult circumstances I was treated with respect and empathy. I received exemplary service and would not hesitate to recommend Pets Best.
Melanie L
Easy and quick claims process
Easy and quick claims process. Upload the vet bill and was approved in 2 days.
Kat Berry
No hassle
No hassle. No surprises. If my claim needed longer, you kept me informed and notified me when it cleared. I feel like you are treating me, as a customer, with consideration and respect, not just another opportunity to exploit.
Kate Fitzsimmons
Pets Best made the claim process easy
Pets Best made the claim process easy. Our lovely fur baby needed vey expensive care to resolve an injury. I called to see if I needed pre-approval and I was assured that if the care was necessary they saw no issue with it. I submitted the claims after her surgery and our reimbursement was approved very quickly. It would have been a terrible burden without Pets Best!
Harris D. Rafield
Good service but…..
Expedited claim efficiently but had to gather medical records from my vet on my own. Was unaware there were co-pays for pet insurance . Thought I would get 90% of bill when deductible met but they deduct co-pays as well.
carole brodeur
This is a great service with very fast…
This is a great service with very fast response time which is great!!
Kimberly Bernth
Pet's Best is responsive.
Pet's Best is responsive and keeps me informed during the submission process.
Theodora McClam
Very friendly and knowledgeable people…
Very friendly and knowledgeable people there. The concern and help they gave me for my Maxx with his cataract surgery was exceptional.
Stephanie Belyew
It takes longer than it should to…
It takes longer than it should to process claims.
Wendy West
The app makes it easy to submit claims
The app makes it easy to submit claims. The claims processing is relatively quick.
Deborah
I used to have Nationwide for my…
I used to have Nationwide for my previous dogs, and I always had to submit the medical bills. With Pets Best, I don't have to submit them, and they will call the vet directly. I do like that, but it seems to take a little longer to get the claims approved. Other than that, everything seems to be going ok.
William Piasecki
The claim process is simple
The claim process is simple, what is an is not covered is clearly and respectfully explained. When I get reimbursed, I receive it in the time frame they tell me. I wish all insurance worked this way.
Kathleen
I’ve been with PetsBest for 3 years
I’ve been with PetsBest for 3 years. Mostly it’s been good. This wellness claim has been a little slow pay. I am sure they have a very conscientious staff that checks every box, but sometimes you just need your reimbursement asap
Anne Worth
Honest and reliable
While the process of getting reimbursed might take a little bit, Pets Best has been faithful about honoring a claim. There were no loopholes or dodges. We chose Pets Best for insurance mainly due to our son's experience with them. His cat suffered multiple major health catastrophes, and his experience with Pets Best was very positive.
Todd Scott
It was easy and quick
It was easy and quick
Joan
PetsBest IS the best!
Timely payments, great customer service.
Denise Bradshaw
When I submit a claim
When I submit a claim, they go over the claim and take the time to see what my insurance covers. There was one time they denied my claim. I took pictures of my policy to show them what is covered and they made it right.
Mary Davis
Pets Best is my pet's best!!
We have had our beloved Gypsy since 2020, during the pandemic. She is a Lab / German Shepard mix with a little bit of anxiety and a whole lot of ear problems. She has regular, routine visits and then not-so-regular routine visits to both the dog ER and her regular vet. Each and every time, I receive my receipt, I turn it into Pets Best. Each and every time I submit a receipt, I get a prompt notification that it was received and then a prompt payment. No fuss, no muss, nothing to worry about. I submit the information and they handle it from there. Also, I do not always submit right away either. Sometime I will wait for 2-3 visits, before I submit. Never have I ever had Pets Best say to submit in a timely fashion. Again, I have nothing but positives to say for Pets Best. I would recommend Pet's Best to anyone with a pet.
Kellie
So glad I got insurance for my dog
I signed up for insurance for my dog back in 2019, when I first adopted him. I am very glad that I did, and that I chose the coverage I did, because now he has been diagnosed with cancer... Diagnosis and treatment has and will continue to be expensive, and had it not been for this insurance I would have had to put him down. He's my baby, and I'm just so grateful that I have this option.
Jaime Wosmek
Solid experience
Pets Best has the EASIEST claims process I’ve ever encountered. Snap a pic, upload, DONE. No dillydallying! Claim was processed in 72 hours, and out of my $192 bill, I got back $161. Extremely user friendly website, clear cut instructions, and friendly customer support will have a customer for life in me.
Maria M.
Peace of Mind for a First-Time Puppy Parent
As a first-time puppy parent, I can’t begin to express how grateful I am for PetsBest. From day one, they’ve been there to support both the expected and the unexpected — from routine wellness care to those surprise vet visits that no pet owner wants to face. One of the biggest stress-relievers for me has been their partnership with CareCredit. Whether it's flea, tick, and heartworm prevention or an emergency appointment, I never have to panic about how to cover the costs. PetsBest truly has my back. The claims process? Seamless. I just scan my receipts and documents in the app — it’s intuitive and fast. Reimbursement is always prompt, and I love that I have both illness and wellness coverage, which gives me full-spectrum peace of mind. If you're a new pet parent wondering whether insurance is worth it — with PetsBest, it absolutely is.
olcottb
I don't like how.i spent 221 for…
I don't like how.i spent 221 for insurance, and since shes an adopted dog and got kennel cough right when we got her, I couldn't use my insurances when it was important to get her checked and medication.
Ashley
Happy customer
Pets Best makes ensuring my pup is covered at any issue and easy to work with. The app seems to be down often but you can complete things online without difficulty! The most recent review took a bit longer to get a determination and refund, but knowing they will get it done and communicated the delay makes them well worth it
Ann Stead
PetsBest has been very easy to work…
PetsBest has been very easy to work with. So far rates are reasonable and meet my needs.
DAVID KAMUNEN
4 dogs
We have 4 dogs. Unfortunately one has had numerous medical issues. Having gone through a fatal disease with previous dog , I decided that insurance was something I wanted. I am happy with my Pets Best insurance plan. It’s worth it.
AZ
A Lifesaver During a Difficult Time
My dog was unfortunately diagnosed with lymphoma earlier this year. It was an incredibly difficult and emotional time for our family, and the last thing we wanted to worry about was the financial burden of treatment. Thankfully, we had enrolled in a Pets Best insurance plan well before the diagnosis, and that decision turned out to be one of the best we've ever made for our dog. Pets Best covered 90% of our dog’s medical bills, including chemotherapy, medications, and emergency visits. The claims process was incredibly smooth and efficient. There was full transparency throughout the entire process, and we always felt supported. Having Pets Best truly allowed us to focus on our dog’s health and comfort, instead of stressing about finances. We are so grateful for their excellent service, and I highly recommend this insurance to any pet parent. It gave us peace of mind when we needed it most.
cansll
Prompt response to claim submitted
Prompt response to claim submitted. Unfortunately, had to make a claim due to rattle snake bite, and pleased with the prompt response received. Now waiting for reimbursement, which should be 5-10 days.
Suzanne
Solid Company, Competitive Pricing, offers many options
Pet's Best has been great for us-we adopted our Greater Swiss Mountain Dog at the age of 3 and he is now 10 years, 5 months old. It is easy to use the app, they offer many coverage options and limits(others do not) and are very responsive. When I have spoken on the phone they are courteous, knowledgeable, and compassionate. I highly recommend them for pet insurance.
Gretchen Thiel
Nine Years of Coversge During the almost nine years that my…
During the almost nine years that my dog was covered by PetsBest Insurance, our claims were processed quickly and accurately. The online process of uploading vet bills and the direct deposit of reimbursements into our checking account has been very easy. I highly recommend PetsBest.
jeff mahin
Straight foward.
Straight foward.
Roxana
Both of my dogs have had trauma to…
Both of my dogs have had trauma to their teeth before because of either rock biting or just biting something too hard. Every time I have had a claim when that has happened, Pets Best has come through with covering most of the cost. Pets Best understands dogs will be dogs and that sometimes they get into things or do things that they just shouldn't do. Go figure!!
Amanda O'Malley
Took my dog to the vet for his yearly…
Took my dog to the vet for his yearly treatment and follow up. After I filed my claim I got almost all of that money back..thank god!!
Marian Petrides, M.D.
Pets Best is awesome--yet again.
Once again, Pets Best outdid themselves. I accumulated 4 claims, including one vet visit and 3 different prescriptions, and submitted them all at the same time (4 separate claims because each took place on a different day) on May 2. By May 9, I had already received the EOBs (Explanation of Benefits) for all 4 claims and they were accurate. That turnaround is a record, even for Pets Best. I'm super impressed. NOTE: I have been a Pets Best customer for about a decade, if not a little more, and they have always been reliable, accurate, and timely in their processing of claims. When my senior dog passed away two years ago, the very first thing I did when I got my new puppy was to insure him with Pets Best. I remain VERY pleased with their service. Highly recommended.
Juls
Submit Claim Online
Initially I mailed my claim and copies of bills certified to the company address in Florida. About a week later the envelope with the claim was returned marked undeliverable. I called Pet's Best, the address was correct. I decided to submit the claim online. The company confirmed receipt of my claim. Within a reasonable amount of time I was sent the company's evaluation of my claim and stated the settlement check would be mailed, which they did. The compensation was reasonable.
customer
My Review.
Your service is quick and informative. Will spread the word
Christina Webster
Filed claims
Filed claims are processed and rembursements are posted promptly.
Bernadette Garcia
Thankful for coverage
I am thankful for the coverage and reassurance that Pets Best offers, I didn’t know I’d need it until I needed it. They are open about timelines and expectations, the coverage I chose for my dog was not the most thoughtful on my part. I wish there was a more comprehensive explanation, especially for first time pet owners when choosing the right coverage. Otherwise, thankful I have it.
Rene' L
First time ever buying pet insurance
First time ever buying pet insurance. The process was quick and easy. I brought my pet to the vet 3 days after buying the insurance and Pets Best Health Insurance did exactly what they said they would by covering the treatment and care as stated in the upfront insurance coverages agreement and the reimbursement was received within a week of submitting the claim. For someone who is usually a skeptic, when it came to trusting an insurance company, I was pleasantly surprised. Without the pet insurance, I am not sure I would be able to afford the vet bill out of pocket with no assistance. Pets Best took care of 90% of the vet bill which was a huge financial relief. I would absolutely recommend Pets Best Pet Health Insurance to others.
Lynn vulpes
I can’t say enough positive things…
I can’t say enough positive things about Pet’s Best! I submitted my claim two weeks ago and have already been reimbursed. It’s such a relief to know that I can get the care for my pets and not have to worry about whether I can afford it. This is my third pretty big claim and I have had stellar experiences with all of them. I can’t recommend this company enough for peace of mind. Choose Pet’s Best! You won’t regret it.
Rhona Tessier
Excellent service and very quick claims…
Excellent service and very quick claims refunds.
Bryan McKenna
I took my dog to the vet for a shoulder…
I took my dog to the vet for a shoulder injury, they viewed and paid my claim promptly. Very good job. Thank you.
karen hollander
Easy to submit a claim and reimbursed…
Easy to submit a claim and reimbursed in a timely fashion.
Jennifer Mester
Help in an emergency.
I have had pet insurance for my dog Oreo for more than 10 years and never used it. In 2024, I decided to switch my policy to Pets Best from my prior carrier because they kept massively raising my rates. Now that I am with Pets Best, my doggie suddenly had some cognitive issues followed by a seizure and a weekend in the doggie hospital. Pets Best covered everything and reimbursed exactly what I expected based on my policy. I keep insurance on Oreo specifically to help me out in the event of a major issue. Pets Best came through for me when I needed them! And my claim was processed and paid quicker than expected.
Bob Cristofono
Excellent customer service
Excellent customer service, very understanding
Aria
Clear coverage explanations through…
Clear coverage explanations through claims processing and prompt processing of claims.
Daniel Meers
I could not be more happy and thankful…
I could not be more happy and thankful with pets best. I bought this insurance not knowing if they would actually pay out on claims or if they would fight every claim. They stand by their policies and payout claims without any major issues. Thank you so much pets best for taking care of my dog!
Cat
Easy to file a claim
Easy to file a claim. Only took about 2 weeks to process and they were expensive claims. My dog unfortunately passed away but I had no issues getting reimbursed.
Andrew Faulk
This fantastic pet insurance…
This is a fantastic pet insurance company. We’ve had multiple claims filed with our fur baby and all of them have been smooth and seamless. Definitely recommend!!
Pat Grocott
great communication!
kept me informed of the delay in payment at all times.
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