Pets Best Review
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Reviews 5992 
Bentley’s Mom
We have been using PetsBest insurance…
We have been using PetsBest insurance for our dog for over 5 years. The company’s app is super easy to submit a claim and response is usually given within a week or two. Also they have direct deposit for reimbursement to my bank account. The yearly premium has gone up every year and is considerable. But with the cost of an older dog with a chronic condition it truly is worth the money. Because you have peace of mind your pet can get the care they need without worrying if you can afford the treatment. Definitely recommend purchasing a policy before you need it because once your pet is diagnosed preexisting conditions usually won’t be covered.
tracy graham
Giving Nina and Benny the Best Care!
Thank you for helping with Nina's meds. Every dollar saved helps me to take the best care of my 2 pups that are insured with you. In addition, it allows me to have a little extra to help animal shelters and rescues. I am so happy that I have Pets Best for my pups insurance.
Richierich
I highly recomend Pets Best!
I highly recomend Pets Best Pet Insurance to everyone, my family and friends have joined, they are very satisfied as well. Our Pets are going to get sick so like any other insurance get them covered! The ease of signing up, the helpful customer service reps the fast re-imbursements are a small part of the relief and joy I feel knowing my pet is covered. Sign UP today you will be glad you did!
Brad
Fast turnaround in claim payout
Fast turnaround in the payout of our claim! Much appreciated.
PJ Kobos
I think they are easy to make a claim…
I think they are easy to make a claim and respond timely.
Dale Miller
Good quality service, though app is down sometimes
Site seems to be down fairly often, so I've had to come back to submit a few times... but claims process is easy beyond that and they've paid according to contract every time over the three years I've had them for our dogs.
Kevin
Looking for Peace of Mind for your pets?
One of our cats recently had some health issues that needed emergency care. It resulted in four Animal Hospital/Vet bills. The format for submitting the bills to Pets Best was very easy to follow and any questions we had were promptly addressed. I also liked that they would follow-up and keep us informed as to the status of our claims all the way to our reimbursement. Throughout the entire process, we were extremely satisfied with our experience with Pets Best. Their fees are very affordable and they know what they are doing. We give them our highest rating! Look no further if you are looking for Pet Insurance for your pets.
RP
Fair and Quick Claim Reimbursement
They are great about reimbursement for claims: quick and fair. Their rates beat other pet insurances that I’ve looked into. My rate increased significantly though this year.
Craig Taylor
4 out of 5
Normally I would put this all the way up to five, but recently there's been some sort of technical issue with their website. A month ago I have been unable to login to my account from a computer browser. Doesn't seem to matter if it's chrome, Firefox, or edge. I put in username and password and it goes to 403 Forbidden error, due to Microsoft Azure App Gateway. This naturally makes it hard to submit claims, etc. I had to download their app to get access to my account. I prefer the web browser as it allows easier access to vet bills to be added for claims. This is a recent issue, 2026, but this is going on six weeks now where have to rely on their app to access my account. Claims, support is all top notch otherwise. Highly recommend, but really need to get the online portal functioning.
Michael John Maciejack
It is terrible to try to speak to a rep…
It is terrible to try to speak to a rep when you want to ask a question that isn't covered on your site. The chat is never open and then when you call you are given a 20-to-30-minute wait time...On the good side is they do pay fairly, they don't try to cut corners to save money. And you do get reimbursed the amounts due to you. Also pay out is pretty prompt.
Jake A
Quick to Reimburse
This company is very good at quickly responding to submitted requests for reimbursement. They have never questioned my requests for reimbursement and the process itself is very straightforward. I had been paying for the insurance for a few years before having to use it for a CCL surgery for my dog. PetsBest reimbursed me with no questions asked. I have recommended them to several family and friends.
Cathy Laferriere
Pet's Best
We have Pet's Best for a couple of years now. We had decided to take out the insurance on our two youngest dogs. We never had this type of insurance before , so we were initially a little skeptical. It turned out to be a good relationship. The App makes all the difference in the world. After submission of a claim, if there is an issue then they keep you in the loop as to what is going on with the claim, which is much appreciated.
Steve Lopes
It took more time than usual to…
It took more time than usual to process my claim and approve my refund
Amanda
I’ve had a great experience with Pets…
I’ve had a great experience with Pets Best Insurance. They process claims pretty quickly, which makes a big difference when you’re dealing with vet bills. It also gives me peace of mind knowing I don’t have to hesitate about taking my pet to the vet or emergency hospital if something happens. Having that safety net really helps when you just want to focus on your pet’s health.
Patricia Damiano
Very happy with my experiences never…
Very happy with my experiences never had any issues. Very easy too
Delger Nanzad
Unexpected injuries happen all the…
Unexpected injuries happen all the time. Fortunately, having the right insurance on your side is the must. I am very pleased with the Pets Best insurance service that helped me a lot financially in my situation.
RANDALL SINGH
Great insurance
Great insurance
Mary Anne
Staff worked with me getting
Staff worked with me getting, y account setup. Reimbursement happened quickly after my invoices were correctly submitted.
Debbie Warner
Claim submission and reimbursement was…
Claim submission and reimbursement was quick and easy.
Mel
I’ve had Pet’s Best for the past seven…
I’ve had Pet’s Best for the past seven years, and it’s been worth every penny. It gives me real peace of mind—I never have to second-guess taking my dogs to the vet. Anytime I’m concerned about something, I can focus on getting them the care they need instead of worrying about the cost. Most recently, they covered the removal of a mass that turned out to be a ruptured, infected cyst. Having that support during a stressful situation made all the difference.
Connie Saunders
You helped me take care of lollie when…
You helped me take care of lollie when she needed it most. I truly appreciate your help.
Heather
Reimbursed what I expect
I always get reimbursed the amount I expect. Which is great. What is not so great is that their portal (app or website) for submitting claims hasn't been working for months. It takes an extra 2 weeks to process a claim when submitted via email since there is such a backlog. Please fix this.
Sammie C
Hands down the best decision we made to…
Hands down the best decision we made to help care for our fur babies! Wish we’d done it sooner. Filing a claim took me 3 minutes and the processing time for reimbursement exceeded our expectations. Couldn’t be happier!
james boyd
Prompt claim reveiw and refund given…
Prompt claim reveiw and refund given within 1 week of claim submission.
Kathy Smith
Fast payment..Easy to understand EOB
Fast payment..Easy to understand EOB
Tony Loret De Mola
Annual Health Appt
Annual Health Appt We filed a claim for our dogs annual health checkup. While not all of the claim was covered by insurance, a portion was. It was easy to submit the claim on line and Pets Best responded rapidly to the claim.
Melissa S
I always hope that I never have to use…
I always hope that I never have to use it but I'm absolutely elated that I have this coverage for my dog Ruby Rhod. My dobermans have always been a large part of my life as I am every part of theirs. Over the years my dobermans have delt with cancer, cardiomyopathy, diabetes basically every thing that can happen to dogs when they reach their elderly ages and we have always made it a point to make sure that they have the coverage that they needed so we are able to give them the care they deserve. I have had other coverages and Pets Best is by far the best one out here. Thanks for helping keep my furry family together.
Terry K.
Everyone is willing to help
Everyone is willing to help. I get fast friendly service and they answer all my questions.
Howard Davidson
Best Pet Insurer
I've been insured by PB for over 3 years and have found their pricing to be very reasonable and most importantly, servicing on claims to be fast and exceptional. Like all pet insurance, you get what you pay for as I go for max coverage with minimal co-pays.
Mary Ann Matthews
Good response time
Good response time. It seems I pay a lot more annually than I get in return. Reevaluating.
Jim Lester
Dissatisfied with account access on web and mobile.
Our dog has been Pets Best insurance member for over a month now. The mobile app does not allow me to log in to our account. It never has worked. I have deleted the app and reinstalled. Still no access. The website doesn't allow me to logon. It never has. We are getting annoyed and have discussed changing insurance. I have been calling almost weekly to get access but have not been satisfied with results.
CARY & AMY STEIN
I find there's not much change from…
I find there's not much change from last year. I believe Melissa had mentioned at the end of last year that there was a technology migration for overall better service. Too me it looks as if the migration is still migrating! The website takes for ever to load and when it does functionality drags. No, it's not my computer. I have high speed internet and a new quality system. That being said the other issue I found is that claims seem to have moved a bit quicker but where is my cash? PetsBest gets their premiums on time regularly but lag in getting mine. Last issue, amount paid per claim, now unless I missed it the amounts paid out haven't changed since I joined. A wellness exam is quite expensive these days and their payout is a small fraction. Hopefully PetsBest will upgrade their tech issues and their payout amounts this year and going forward.
Isabelle Richmond
Fast hassle free claims service
Fast hassle free claims service
Laraine
Fast and Efficient Service
Pet Best quickly responds to my submission of a claim and after review sends a check within a weeks time or explains those that are not covered. Excellent service.
Patricia "Trish" Schneider
Pets Best saves the day
Pets Best saves the day - again! Our Bella had knee surgery and we submitted the very expensive vet bill on Wednesday and received notification of the payment on Saturday! Always very prompt claims service, which is why we have been very satisfied clients for 10+ years. Thank you as always Pets Best!
Priscilla Ines Caracitas
I absolutely love Pets Best
I absolutely love Pets Best. I used to be a member of Healthy Paws, but I'm glad I made the switch. Sometimes my claims are handled fast, I think the longest I've waited was 20 days. My hope is that my premium stays reasonable and continues to protect my angel baby until the end.
Mace
Easy to use, quick for reimbursement
Very easy to file claims. Customer service, when I have used them, is helpful and responsive. Claims can sometimes take a bit of time, but they always do a good job of communicating what might be slowing the process down. Reimbursement is seamless too!
Austyn Stone
Mediocre
While I did not have a negative experience, Pets Best takes an exceeding long time to process claims, and I still have not received my payout from my most recent claim. I also don't like that the EOB gives you minimal information to figure out questions regarding your claim
Patty
Pets best provided the coverage advertised
Pets best provided the insurance coverage expected without any problems. I submitted all vet bill invoices as required, they reviewed each one separating what was routine care (vaccines, blood work), from what was directly related to the illness for which I wanted reimbursement. The claims were settled within 3 weeks and deposits made into my bank account. Very smooth process.
Kara
Without Pet’s Best
Without Pet’s Best, I’m not sure how we would have been able to afford Keeley’s cancer surgery. Very thankful that after 5 years of being insured, everything was super easy.
Pam Joel
Incredibly fast response!
Incredibly fast response!
JGV
Very pleased with how quickly they've processed my claims....
They have recently shown much improvement in processing claims very quickly--very much appreciated--and the reimbursed money is put into my designated checking account within a couple of days.
Lesley Lipton
I have had Pets Best for several years
I have had Pets Best for several years. I have had no issues with their processing or payment of claims.
CARL VELANDER
I'm very happy I choose Pets Best for…
I'm very happy I choose Pets Best for my dog insurance I've had nothing but the best experience with this pet insurance company.
Katie
Thank You Pets Best
Thank You Pets Best! I have been with Pets Best for 9 years. I got it when my dog was just a puppy. They have been great! Fast and efficient with claims. Illnesses and accidents happen unfortunately. It's given me such peace of mind to know I can take my dog to the vet and not have to worry as much about how much are tests and treatments are going to cost me!!
alan jacobson
Thankful
Thankfully, this was my first time using the insurance, and the process couldn't have been easier or smoother. Claims were paid exactly as advertised, everything was clear, and the process was fast.
ERIN KENNEDY-GEORGE
My baby died and I had to send them all…
My baby died and I had to send them all the info , and have them cancel his policy . They refunded the balance quickly.
Ann
Pets Best was super easy to file a…
Pets Best was super easy to file a claim and have it viewed and processed in just a few days.
Arthur Greenwaldt
Great Service,
Great Service,
Cameron Sells
Not my best experience with Pets Best, but not bad at all
I usually process all my claims through the app on my phone, but for some reason I was not able to do so for this claim. The extra steps to get the claim submitted were a little annoying, but not actually bad. The fact that I had no way to determine if they had even received my claim also stressed me out a bit, but they claim did get processed and I was notified once it was. 4/5 simply for the extra work and not knowing the status of my claim easily, but overall I still like the service provided by Pets Best.
G. Albert
customer service was helpful and…
customer service was helpful and timeline for the reimbursement was pretty good overall.
Amy
Working with Pets Best is so easy
Working with Pets Best is so easy. Claims are processed quickly and accurately, and their customer service is always so helpful. I have been a client for over 5 years (simce my dog was 8 weeks old), and I recommend them to every pet owner I know.
insurgmail.com
I’ve been with Pets Best for five years…
I’ve been with Pets Best for five years now, and I am so glad I chose them over the other options. They’ve treated me and my dog with such fairness. Every time I submit a claim, I feel like they are on my side—they really try to understand the medical issues and look for ways to help cover the costs. The online process is a breeze, and I’m always impressed by how quickly they respond. If you’re looking for a company that actually cares about its members, I can’t recommend Pets Best enough.
Blg
Pets Best has been wonderful
Pets Best has been wonderful! Claim processing and reimbursement is smooth and timely.
Coraly Romero
Very, very slow
I opened 4 claims in the last month. The process was very easy, that was good. But it’s been too slow. It took almost one month to process the first claim, the other 3 remain “in process”. In all this time there has been no communication other than an automated “we’re sorry for the delay” email.
Ed
Response to my claim was very slow
Response to my claim was very slow
Shell
Long lead times and c+ coverage …
Claim took a long time and restriction on claim I would call what our insurance covers a c+
Linda Fontana
Good choice of coverage
Was easy to apply and prices are very reasonable for the coverage you receive. Filed my first claim and it was processed within 6 days and reimbursement on the way.
Jessica R.
I’ve had Pets Best for about 6 years…
I’ve had Pets Best for about 6 years now. It’s been very helpful when there have been medical emergencies with my pet. The only downside to this insurance is that it can take 3+ weeks to get your claims processed and then another 5-7 days to get reimbursed. When I first started using this company, the wait time was shorter between claims and reimbursement.
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