Lemonade Review
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Reviews 3486 
Gladys Dowidat
It was very easy and fast to get paid.
It was very easy and fast to get paid.
Aubree
The process to submit a claim is super…
The process to submit a claim is super straightforward and simple.
Michela Marra
Easy and quick!
Easy to submit claims and quick turnaround.
Connie
I found the filing our claim onlineh…
I found the filing our claim online wasn’t hard to do. We were told what would be paid on our claim immediately.
Susie Johnson
I love the Lemonade team
I love the Lemonade team. Life can be so chaotic when your best friend is not doing well. They show compassion and understanding every step of the way, even when I make mistakes or have odd questions. They treat us with respect and compassion. And I know they are helping a lot of pets and owners each day, but they make us feel like we are the only ones they are dealing with. Kudos to the whole team. Vet bills are expensive, and I appreciate the speed of reimbursement too. 🥰
Summer
Very fast and easy reimbursement!
Very fast and easy reimbursement!
Nancy
I was hesitant but my niece talked me…
I was hesitant but my niece talked me into getting the cat insurance and I’m happy that I did.
Vincent
Lemonade is an Amazing company with…
Lemonade is an Amazing company with amazing people ! Their customer service was quick and very helpful.
Raechel
Its just so easy to file a claim!
Its just so easy to file a claim!
adam
I use Lemonade for car insurance
I use Lemonade for car insurance. I got T-boned about a month ago. I was able to get a claim started and schedule a tow for my car all within a couple minutes from my phone. The other guy, who had AAA was still waiting on the phone, by the time my car was being taken to the shop. The entire experience was really smooth.
Mike Krilich
Professional experience
Professional experience
Kylie
I love how fast and clear their…
I love how fast and clear their services are! They make it super easy to know what your coverage is and what money you’re getting back. AND the refund came within 24 hours. Me and my kitties love lemonade!
Nicole O
User-friendly and straightforward claims process
Their claims process is very easy. I’ve used lemonade for cat insurance and I’ve had a great experience so far.
Debbie
Easy!!
The app was easy to use. Approval and payment were instantaneous.
Jessica
Super quick to respond and reimburse us…
Super quick to respond and reimburse us after our puppy had a freak accident
Stacy
They are very helpful
They are very helpful, nice and answer any questions you have. It's also very helpful that the amount they cover is sent to you almost immediately. I've recommended them to several friends and family and will continue to do so.
Y.O.
Just Give It a Shot!
I was hesitant to purchase insurance for my pets as the last time I had bought pet insurance, the claims process was like pulling teeth and it was so complicated and half the time I wouldn't get any credit for reimbursement. I decided to give pet insurance another try and did some research. I could not believe how fast and efficient the process was with Lemonade! Everything was fast,smooth, and seamless. The reimbursement hit within a few days! I totally recommend this pet insurance! The reviews don't lie. Thank you, Lemonade!
Verda
Submitting claims is very easy Too much AI and reject claims prior to asking for further documentation
Submitting claims is very easy. It usually takes them 7-10 days to review and respond to a claim. The answers are very AI originated. When I asked a question about a claim that was rejected, I was forwarded the same response as a response. Even though, the sickness of my pet wasn’t due to her preexisting conditions, they rejected the claim off the bat without even questioning. There was not even a mention of her pre existing conditions on the vet notes that caused the concern. Then I asked to receive a letter from the vet saying, it is not her pre existing conditions causing this issue. The review of the appeal took closer to ten days. I was already very frustrated with the entire situation. It felt like there was no urgency to keep the upset client happy. They were kind in their responses and pretty prompt. But they mentioned what her pre existing conditions could cause other than the current issue and that any claim in regards to those conditions, might be rejected again. This didn’t make me feel 100% confident in keeping her policy with this company as I have a feeling I would go through the same struggle of trying to prove my case, should any of those other conditions occur. I wish they questioned my initial claim prior to rejecting. Didn’t feel right. Eventually, they approved my appeal. Due to not having enough confidence and too much AI interaction were the reasons of canceling my policy with this company.
Kimberly
I’ve used Lemonade for rental insurance…
I’ve used Lemonade for rental insurance and pet insurance for both of our dogs (pug and working line GSD) - I can’t recommend them enough. Claims are easy to file, coverage is competitive, and reimbursement is fast.
Cathy
Prompt and efficient service!
Lemonade has been awesome with their handling of my claims. Standard reimbursement (shots, vaccines, medication) are immediately approved. My puppy was diagnosed with meningitis at just 7 mos and the medical bills and medication cost over $7000. The agents from lemonade worked closely with me and I was reimbursed 80% of the cost. They make the process as easy as possible, which made this very challenging time for us much less stressful. My boy is healthy again and I couldn't have gotten through this without the support of the lemonade staff.
James
Easy claim
At first I was apprehensive to go through the claim process bc I was worried it would be a lot of run around just to get denied. It was simpler than expected and I received a response a day or two later and was reimbursed a day or two later after that. I would definitely recommend Lemonade to others.
CHERYL PHOENIX
It's always easy to file claims
It's always easy to file claims. It's all online. No need for phone calls. Your claim gets processed right away. Always a good experience. Very happy with their service.
Brandi
Very fast response and reimbursement
Very fast response and reimbursement
Michael
The application is very easy to use
The application is very easy to use, and the team is super friendly and informative.
Andrew
Great Service
My cat ate something that plugged him up and he had to go to the emergency vet. The claim was approved and paid within two days! Cant't ask for better service
Cameron
I highly recommend Lemonade
I have had Lemonade for the past 2.5 years and have had zero issues. The claims process is very simple and quick, and everything within the policy is honored and applied promptly.
Steven
Quick and easy
Quick and easy
Lara
Fast and easy!!!
Fast and easy!!!
Susan
Submitting a claim is the easiest thing…
Submitting a claim is the easiest thing I've ever done! Super fast in getting any refund. I could not be happier with this company!!
Patricia Caccamo
My claim was handled promptly and…
My claim was handled promptly and fairly. I am very pleased.
Angela
My dog’s preventative claim was settled…
My dog’s preventative claim was settled seconds after I filed it!
Kara
4 animals 2 insurance companies
I have another pet Insurance for my dogs that I hate. I can't move them without having preexisting conditions otherwise I would in a heartbeat. Lemonade is easy to use, contact the vet when necessary and super fast. I recommend it to everyone i know. I have Insurance on 4 animals!
Martha
Peace of Mind Every Time – Truly Reliable Pet Insurance
This is my second year with Lemonade Pet Insurance, and I honestly couldn’t be happier. Every time I’ve needed to use their services for my dog, it has been fast, professional, and incredibly smooth. Last year, I submitted a claim for his annual check-up and received the reimbursement quickly and without any issues. Earlier this year, when he started having stomach problems, I was a bit anxious—but Lemonade once again impressed me. Even though it wasn’t part of his annual, they reviewed the invoice quickly and handled it with fairness and care. Most recently, I submitted his annual invoice on a Saturday, and by Monday the reimbursement was already in my account. That kind of speed and consistency makes all the difference. Lemonade gives me true peace of mind. I know that anytime I need support, I can count on them. I’m a very happy customer and recommend them with full confidence!
Karen
Ease of use and quick turnaround with…
Ease of use and quick turnaround with money back!
Abby
Easy to use!
Easy to use!
Karlee
Good
Good and easy to use
Violeta
The claims process was so easy and…
The claims process was so easy and fast! I was not expect my money to be back in my account the next morning, but it was. Claim processed in less than 24 hours. Way to Go Lemonade. I’m confident to keep referring people to you!
Suzanne
I love lemonade
I love lemonade. So easy to use. My claims are reviewed and immediately funds are sent to me. The people that work there are all so awesome. I recommend lemonade to all of my friends and family. Thank you all for always being there for me and my baby Jonnie. Suzanne konopa.
Connor
Excellent service and quick response
This has exceeded all expectation. Great company and a life saver!
Susan
Super easy claim process!
I submitted my dog’s annual check up and the process couldn’t have been easier! Refund was deposited quickly too. Nice to know that everything Lemonafe promised is true!
Michelle
The process was seamless professional…
The process was seamless professional and quick
Chauncey
Stress free filing
Every time I’ve needed to file a claim it’s been so easy and fast, I really appreciate that I don’t have to worry that filing will be difficult or time consuming!
Faraz
Worth every penny
Lemonade made a really stressful time easier. They approved a major expense literally immediately based on the invoice I uploaded. This helped me focus on making sure my pet was healthy and saved me time worrying about how I would afford to take care of them.
Diane
The use of the app was easy in…
The use of the app was easy in submitting the claim. Then most of all the immediate reimbursement on the difference of my claim. Thank you!
Customer
The app is so easy to use and review reimbursement made simpleof…
The app is so easy to use and review of the invoice happened quickly. Within 2 days I had my money sent to my account. I was expecting hidden details that wouldn’t allow my invoice to be reimbursed but to my surprise it was honest and easy process
Joseph Chroston-Bell
Consistently great
Very clear support, responsive, and easy to utilise. My claim was resolved in very quick order and refunded promptly. Based on prior claims too, this is a regular hallmark of service I come to expect from Lemonade.
Valeria
I appreciated the prompt response by…
I appreciated the prompt response by Abigail Folkerts
JOHN K PEREZ
I filed my first claim a day after the…
I filed my first claim a day after the Vet office visit. Filing the claim by my cell phone was easy. Had my paper work ready and scanned the papers from the Vets office. Leomaide paid me the next day! Direct into my bank account. Outstanding service! I am Happy 😃
Tiffany
Lemonade is the best!
We have had the best experience with Lemonade pet insurance. We've had other pet insurance providers in the past and they just don't compare! You can tailor your pet's insurance policy to your needs, they are super helpful if you ever have questions or want to make changes, and submitting a claim is so easy! We recommend Lemonade to everyone we know.
Lisa
Lemonade is awesome
Lemonade is awesome. Filing a claim is ridiculous easy to do and the whole thing almost pays for itself. Well worth it.
WR.
Fast response and covered all the…
Fast response and covered all the medical bills for my dog’s surgery!! Worth every penny!
Lisa Castro
Peace of Mind
When our dog got hurt we took her immediately to our vet. It was peace of mind knowing that we didn’t need to contemplate taking her due to expensive vet costs. Having Lemonade Pet Insurance helped make that decision easy. The claim process was not stressful. I loved that I didn’t need to fill out some long form. Lemonade made it very easy by answering simple questions via messaging through their app. Within a few days they let us know our vet visit was approved and we received a reimbursement directly into our bank account.
Galen
Integrity of your employees
Your representatives are very quick in answering questions and emails
Joanne
Very professional and understanding
My experience was good, lengthy to file the claim but I do understand you need as much information as possible to help our little ones.
ENRIQUE FORERO
Easy peasy.
Easy peasy.
Tyasia
I LOVE LEMONADE!!!
I use Lemonade for both my pet and renters insurance, and I couldn’t be happier. The app is super user-friendly, there’s always someone available to help, and submitting claims is incredibly quick and easy. Everything about the process feels smooth and stress-free, highly recommend!
Richard
Quick and Easy!
Lemonade was quick and easy to use. I am so happy to be using them for my pet insurance.
Lizzie
Quick response
Quick response
John Clarke
Friendly
Friendly, fast, empathetic service. Uploading documents was easy.
Angie
So easy and fast!
Submitting the claim was so easy and it was approved immediately!
Sandra
Filing a claim was easy
Filing a claim was easy . The payment was extremely fast
Christophee
Very happy
Great rep made me whole again
Becky
Great Service
Up until recently, I have been fortunate enough to not have to use my insurance except for wellness exams, etc. That all suddenly changed on May 5 when my beloved Great Dane was diagnosed with osteosarcoma. My whole world was turned upside down as reality set in. It is an awful experience that I don’t wish on anyone, but Lemonade has been absolutely amazing. The first substantial claim I made was for the diagnostic procedures. I filed on a Friday evening and my claim was approved with funds dispersed by Saturday afternoon. The next one was major surgery with a two day hospital stay. I filed the claim, and again, within 2-3 days my claim was approved and funds dispersed. There is so much stress and so much to worry about when your pet is in crisis, I have been very thankful that my pet insurance has not been an added stress or worry. Very thankful that I have maintained insurance for my girl and that the Lemonade team has been great!
Kimberly
Easy claim procedure.
Easy claim procedure. Prompt reimbursement.
Javier
Easy process
Easy process
Armando
I love Lemonade
I love Lemonade, the real one and this company. The process to file a claim is pretty fast, easy to follow and approvals are made on the spot.
Marlee
Easy and uncomplicated
Claims are easy to file and it has been a weight off me to have pet insurance
Megan
Fast payment, less stress
They approved our payment within 2 days, and the next day the money was in the bank account! It made dealing with an ER vet visit so much less stressful.
Julie R
Pet insurance
It was very easy to file a claim for my pet insurance, and my reimbursement came through within a couple of days.
Janice
Nice to know that if emergencies…
Nice to know that if emergencies happen, my baby will be taken care of. Fast on getting your money to you after vet visit.
Stitches’ dad.
Quick and easy
Quick and easy. My Frenchie has been covered since his gotcha date and all has worked out thankfully heath-wise but his check ups and vet bills covered as anticipated.
Gianna
Considering switching all policies over
I've only had one claim so far, for pet insurance. I have renters and am also now considering switching my auto policy as well. The process for claiming was so easy and fast. No waiting weeks with zero communication and then suddenly being denied and then having to ascertain WHY and then engage in a 2 weeks long battle.
Todd
It was quick and easy to get the claim…
It was quick and easy to get the claim filed. I'm still waiting for a response on how the amount was decided.
Steve mailen
Fantastic service
Thankyou so much for your customer service.
Daniel
Great experience
Great experience, really easy to work with. Always recommend to friends.
Jeffrey
Quick, effective service at a fair price
We initially chose Lemonade because it was the most affordable insurance out there, but now having made claims multiple times for our two dogs, I would say that the automated interface and the speed at which claims are reviewed and approved and the payment sent are the most important characteristics of our relationship with Lemonade.
Taylor
The entire process of submitting a…
The entire process of submitting a claim was quick and easy. The money was paid out quickly which helped to alleviate stress after a costly emergency vet trip.
Cassie
Super efficient
Quick and efficient. I was reimbursed immediately.
Addisyn
I highly recommend Lemonade!!!
We had an amazing experience with Lemonade. Our basement flooded and we lost a lot of belongings. The app and our representative, Carissa, made it so easy to file a claim!! In such a stressful situation, we felt very cared for and heard/seen. Our reimbursement came in less than a week and we were able to replace our lost valuables. Highly recommend!!!
Chris
The claims process is really easy and…
The claims process is really easy and quick.
Ria
Quick and simple reimbursements
Quick and simple reimbursements - provided the documentation from the vet and was paid out in under a month. Made it easier to focus on my cat’s recovery instead of finances. Coverage is easy to understand and customize. Preventative care (vaccines, wellness, etc) was paid out within 24 hours.
April
Highly Recommend Lemonade!
Very easy experience and glad I switched to Lemonade for my pet insurance!
Anthi
Love lemonade as our pets insurance
Love lemonade as our pets insurance. It’s reliable, quick to reimburse, and easy to use.
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