Lemonade Review
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Reviews 4957 
Missy
Quick approval of my claim.
Quick approval of my claim.
Justin
Very knowledgeable and efficient…
Very knowledgeable and efficient received my approved claim in just 2 days after submitting
Rodney Jones
Lemonade did a good job by taking care…
Lemonade did a good job by taking care of my renters claim and saved me money. They did it within 24 hours thank you lemonade.
Shayan
Personal item theft claim
I made a claim and the lemonade team were super helpful. I could get my money back in a short time.
Joshua Clagg
Pleasantly surprised by Lemonade and Brandy...
Lemonade and my claims agent Brandy were both amazing, far exceeding expectations. Complete transparency I wrongly assumed that they would find every reason not to help me. However, Lemonade is definitely different. They are not a normal profit only driven insurance company. I felt like I was seen and heard. I felt like they legitimately cared about me and my things. I could not recommend Lemonade more strongly to anyone looking for a great and fair insurance company!
customer
Ease of use
Submitting claim was quick and easy to complete.
Robert Kingsbury
Great insurance
Great insurance! Fast payment a reasonable rates!!
Shadi
Insurance Claim
I would like to express my sincere appreciation for the excellent service I received during my recent insurance claim process. From the beginning, the team was professional, responsive, and very supportive in guiding me through each step.
Janett
My Lemonade claim
This was my first experience but I was pleased how smooth and swift the process was.
Kamaljit
Fast service
Fast service
Ada G.
Quick respond.
Quick respond.
Kirsten
My adjuster David was amazing
My adjuster David was amazing, he worked diligently and patiently with me to get everything handled and to assist with keeping my sanity! Thank you David!
Patrecia Mendoza
The process was easy and fast
The process was easy and fast
Mayra
Super fast
Claim was handle fast and I had my money within 3 days of submitting the claim.
Tonya Grey
Amazing service
They are very efficient and the app is extremely user friendly. I received my reimbursement within 15 mins and everything was done while on the app.
Emily
Very user friendly and quick process
Very user friendly and quick process, I understand my coverage and feel fairly compensated for what I pay monthly vs my coverage. Very satisfied! :)
Jeremy
5-star worthy
Everything went super smooth and was easy. Not giving a 5-star yet since this is the first time I am using them but everything that I have experienced has been 5 star worthy!
Lili
Grateful
I'm grateful to have them for pet insurance. The claims were easy to submit and fast turnaround on approval. When I had questions, they responded via email very timely.
Daphne
Fastest and Most Seamless Pet Insurance Claim I Have Ever Experienced
I had an exceptional experience filing a claim with Lemonade for my dog Sover’s annual wellness exam. The entire process was incredibly smooth from start to finish. I submitted the claim through the app, emailed the supporting documentation, and the claim was approved the very same day. To make things even better, the funds were deposited into my account the following day. I was genuinely impressed by how fast and effortless everything was. I have had pet insurance with other companies in the past, and none of them have come close to delivering such a seamless and pleasant claims experience. On top of that, my monthly premiums are very reasonable, which makes the value even better. Lemonade has truly exceeded my expectations, and I am a very happy customer. Highly recommend.
Sarah
My puppy's plan was super reasonable…
My puppy's plan was super reasonable for the coverage and filing a claim for his first vet appointment was incredibly easy. Lightning fast reimbursement.
Cynthia Long
I hate working with bots and AI
I hate working with bots and AI. I finally spoke to a ‘customer service’ person buy she was hard to understand and there was a lot of noise in the background. She had no power to explain anything I finally agreed in frustration to will pay the extra $7 a month. This was for an ACTIVE policy which i thought they contacted me for a RENEWAL. It appears the only people who loved their process were the pet insurance customers. I’ll remember that if i ever get a pet.
SammyB
Good, apart from the 'AI'
I mainly come on trust pilot to moan when a company has proved itself to be utter tripe, so it is only fair to balance that once in a while when a company has been really good. Garage break in, burglars took tools and my bike. Lemonade paid out within 6 days of notification, on a new for old basis. 2 of those 6 days were delays caused by me not being at the property to photograph all the damage to the door. I have given 4 stars rather than 5 as the only way to make a claim is a mandatory app download and then AI chat bot - an absolutely pointless waste of time - especially as the very helpful human I spoke to later didn't seem to have access to any of the information I'd already provided to AI so I had to repeat It all anyway. It turned what could have been a simple 5-minute webform into a half day ordeal. But silver linings, at least it wasn't an offshore call centre. Other than that, I would recommend.
Patty
When I turn in a claim Lemonade looks…
When I turn in a claim Lemonade looks it over and within 2 days my money is back in my account. They are very courteous quick to take care of my claim.
Gwendolyn
Henry was great
Henry was great
Danielle
I needed to file a claim for my kittens…
I needed to file a claim for my kittens vet appointment and it was so easy. I typed in what was on the invoice and then uploaded the invoice. Within minutes I had the money in my account. I got the kitten package - highly recommend if you have a kitten. - I recommend Lemonade for all your pet needs. I have emergency insurance for my other two cats and dog Finn (thankfully I haven't needed it) but the kitten package shows just how much Lemonade cares about the wellbeing of animals.
Unsatisfied
Great Experience
Great price, interface, and customer experience.
Mackenzie
super helpful and quick
super helpful and quick. they make insurance easy.
Vicki
Claim Handled Quickly
Claim submitted and paid within 1 hour. Customer service great to work with.
Michelle
Easy to use and process.
Easy to use and process.
Amelia
LOVE LEMONADE
My cat had to have emergency surgery and lemonade made it so easy and efficient to submit a claim and was very fast with approving my claim! Very trustworthy and worth it!
Tami & Linda
Support Through Heartbreak and Hope
Our family has experienced both heartbreak and hope over the past month. We tragically lost our sweet girl, and not long after, we learned that her litter brother has the same genetic condition. Thankfully, we were able to catch his much earlier. There’s no cure, but there are treatments we’re hopeful about, and having the support from Lemonade through all of this has meant so much to us. Their team showed incredible compassion during one of the hardest losses we’ve experienced, and they’ve continued to support us as we navigate our boy’s care and treatment. Knowing we have that kind of support behind us during such an emotional time has been deeply appreciated. We’re truly grateful for their care, kindness, and the way they’ve stood by our family through both the grief and the hope. Thank you so much. 🐾
Raeann Burrow
Prompt responses
Prompt responses. Easy to follow. Easy set up 10/10
Sandra
Fast, Simple, and Reliable Pet Insurance
Lemonade made filing a claim for my dog incredibly easy. The review process was fast, and the reimbursement hit my bank account almost immediately. The entire claim process only takes minutes. If you’re thinking about pet insurance, Lemonade is the clear choice.
Sarah
Super impressed!
When looking for pet insurance for my cat, Marcy, I was apprehensive about signing up as there was a lot of opinions out there. I eventually decided on Lemonade and every single aspect of the process has been so easy. Marcy recently had to get emergency surgery and I had my claim approved and refund sent within days. Super impressed and happy!
Joseph
Happy Costumer!!
Best pet insurance company ever. Costumer service is outstanding
Fadi
Amazing
I recently purchased pet insurance for my Maine Coon kitten, and my experience with this company has been excellent. From the start, the enrollment process was very simple and transparent. The website clearly explained the coverage options, including wellness visits, dental coverage, and protection for unexpected illnesses or accidents. What impressed me the most was the customer service. The representatives were knowledgeable, patient, and took the time to explain the policy details so I could choose the best plan for my pet. Filing a claim was straightforward, and the reimbursement process was fast and hassle-free. It gives me great peace of mind knowing that if my cat ever gets sick or injured, I won’t have to worry about unexpected veterinary costs. The coverage is comprehensive, and the pricing is very reasonable compared with other companies I looked at. Overall, I highly recommend this pet insurance company to any pet owner who wants reliable coverage and excellent customer support. It’s a great investment in your pet’s health and your own peace of mind.
Ashley
Quick claim process
Easy claim process and fast payment
Jennifer
I’m new to Lemonade
I’m new to Lemonade, but the responsiveness has been nothing short of amazing. Painless, and super easy!
Jill
That was so easy
That was so easy, and I had my money the very next day.
Erin
Great experience
I was able to submit a claim with ease and got a speedy reimbursement. I also was able to shop for additional lines of coverage with them and quickly change over since they had the best rate.
FbodyX GbodyX
The ease of the app whenever I need to…
The ease of the app whenever I need to check my policy.
Jake
Customer-focused
User-friendly app. Quick (2-day) refund.
Debra
Reimbursement
Reimbursement
Andrew
Quick
Quick, easy claim process
customer
Quick and Easy!
Filed a claim less than 24 hours after my cats had their annual exams. Claim was resolved in under 1 minutes and the money was in my account by the end of the day. The process is incredibly simple. Decent reimbursement for the monthly price.
Dion Madden
Company is very customer oriented and a…
Company is very customer oriented and a pleasure to work with.
Richard Moran
After a brief conversation
After a brief conversation, they settle my claim quickly and accurately.
Alaya Shepherd
Affordable for the whole family
Affordable for the whole family! I love how Lemonade makes it possible to have pet insurance at an affordable price. Their policies have everything I need and they have AMAZING customer service. Highly recommend 🤩
Amy
When our dog was attacked by a cougar...
When our dog was attacked by a cougar, we were panicked. But having Lemonade insurance made us stress a little less. Enzo is now recovering and we are thankful for the support and quick turnaround.
Joann blank
I have nothing but good things to say…
I have nothing but good things to say about Lemonade, Insurance insurance. I have both my renters and pet insurance with them. Every experience with them was handled with ease and professionalism. I failed to claim under the Pet coverage and it was processed in minutes. I’d recommend Lemonade, Insurance to everyone.
Meghan
Lemonade is the Best
I have had nothing but support from lemonade. I switched from another pet insurance company because they were not following through with claims and not reimbursing. I switched to Lemonade and immediately noticed how responsive they were.
Allie
AMAZING
AMAZING Y'all were amazing. It was super easy to submit a claim and I got my reimbursement immediately and saw the funds in my account the following day.
Agustin
Fast and easy process to upload…
Fast and easy process to upload expenses and get approved.
Dave G David Gersholowitz
Fast
Fast, efficient and fair, Lemonade Pet Insurance is great.
ZIANG
Great af!
Good good good
Jue
Thank you for all the help!
Thank you for all the help!
Regina
Great company
No complaints. Friendly, quick service, and affordable.
Adrianne
It was quick and easy to send my bill…
It was quick and easy to send my bill from my Vet. To cover the reimbursement for her visit and shots.
Nikki Jackson
Quick and convenient
Easy, efficient, quick reimbursement
Charles
All went well
All went well
RCPP
Great customer service
Great customer service, fast claim payment.
Mary
I have only been with lemonade for a…
I have only been with lemonade for a few months but so far I have been impressed. I have never had pet insurance before, so this is my first experience, but I have been pleased so far.
Kelly Miller
Easy and quick
My experience submitting a claim was easy, quick, and funds were transferred immediately.
Cody
I love Lemonade pet insurance
I love Lemonade pet insurance. Everything has been great so far!
Edwin Acosta
Great service
Great service
Claire Louise Phimister Hender
Super speedy and friendly
Super speedy and friendly
jimmy moloney
Absolutely great experience 😊
Absolutely great experience 😊 lost a family heirloom and they were really supportive of it, no hassle and although I can’t replace the jewellery what I lost, I can buy another piece to replace it. Thank you 🙏🏻
Briana
Love them so far!
Love them so far. Super easy to work with and gives me peace of mind for my pets health!
Kym
Process was fast and easy!
Process was fast and easy!
Robert
My experience was better than l thought…
My experience was better than l thought it would be. I found the process to be very easy.
Miguel
Best insurance for pets hands down!!
Best insurance for pets hands down!!! Filing a claim is a breeze! quick response and approved in real time. Can't recommend this insurance enough!
Sally Greenfield
Pretty good
Pretty good, very fast payout. A little weird that their limit for an exam fee is only half what my vet charges (and yes, it's high, but so are all of the vets in my area). Other than that, I'm happy.
MichaelLee AdamsJr
Michael Lee Adams Jr.
There helpful good people i love them.
Ashton
Super Fast, easy to file claims
They are super responsive when it comes to claims. They always pay out in a couple of days and they don't raise their monthly fee when you use the insurance.
Sean
Fast, Simple, and Stress-Free Pet Insurance
I had a great experience with Lemonade Pet Insurance. When I submitted a claim for my pet, the process was incredibly smooth and straightforward. The claim was reviewed and handled quickly, and the reimbursement came through much faster than I expected. What I appreciated most was how efficient and transparent the whole process felt. The app made it easy to upload the documents, and I was kept informed every step of the way. It’s reassuring to know that when something unexpected happens with your pet, the support is there and the claims process isn’t a hassle. Based on my experience, Lemonade handled everything quickly and efficiently, and I’m very happy with the service.
customer
Super easy process
The process to make the claim for our Husky was so easy in the app. Answer a few questions, upload some receipts and boom! Done! Had the claim dispensed in hours on the same day. This was our first ever claim, and i couldn't be happier with how good it went through.
Sandra
Great Pet Insurance
Price is reasonable and service is usually fast and easy.
Juan Diaz
Easy to use while in a stressful…
Easy to use while in a stressful situation.
Jeffrey B
Got the information I needed quickly
Got the information I needed quickly
Manuel
Simple
Simple, quick, and overall a good experience.
Jake
Excellent process
I needed to stop my home insurance policy for personal circumstances. Other insurers I've used have added so much friction and delay when cancelling. Lemonade was not pushy at all and made the process stress-free and just a few clicks. I plan to use them again in the future. Thank you :)
Debbie
Couldn’t be happier with the ease of…
Couldn’t be happier with the ease of use and the fast approval and reimbursements! Love this insurance!
MKD
Claim payments
It was so easy to file a claim and they payment was in my account the next day.
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