Lemonade Review
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Reviews 1928 
Rachel
Very easy to submit claim, fast reimbursement
I 100% recommend Lemonade pet insurance to any first time pet owner. I signed my dog up when she was just a puppy and I've had to submit 3 claims since then. All of them have been approved. (Digestion issues, UTI, Bladder stones.) It is very easy to upload the required documentation and can be done right on the app. My last claim was actually approved within 10 seconds of me finalizing it. Totally worth it.
Jennifer
Quick and Easy Claims
The claim process is so easy and my claim was paid in just a few days. Peace of mind knowing when an emergency happens with my pet, I won’t have to be out hundreds or thousands of dollars!
Mira Kamp
Great help!
Great help!
Martha Nanou
Super happy with our policy
We have been with Lemonade for the past 3 years and we could not be happier. They are always very responsive and the 1 time that we had a claim it got sorted out within a day, without unnecessary questions or hassle for us. We have the all-risk policy and I could not recommend it enough! Thank you guys and keep up with the good work!
Steven
Recommend
Reimbursement is quick and the app makes it relatively the process relatively simple.
Kelsey
Helpful customer service!
Helpful customer service!
Nathalie van Havre
Lemonade Pet insurance
EDIT: Within an hour after posting this review, Lemonade replied, asking me to contact them by email. I did so, explaining what happened. Within 2 hours, my claim was approved and funds transferred. I really appreciate this and have changed my review accordingly, I initially rated Lemonade 1 star but I have now changed it to 5 stars. I appreciate Lemonade's help. This is about Lemonade Pet insurance. I insured my dog a year ago after moving to the US from another country. I provided everything they requested, including a full medical exam result done within 14 days of starting the insurance (because I could not get the vet files form my previous country). Now my dog has a medical issues that requires investigation. Lemonade says that they need previous medical records, when they previously told me they had all their needed and my policy was in place. They had actually written to me to say that I was all set to file a claim whenever I needed it. This is different from what they told me initially. Meanwhile, they happily let me pay premiums for months! I guess I should have read their letter as "you are all set to file a claim whenever you need it, but we won't pay it!" Of course, I am captive now: You need to do what they ask for, or they won't pay. And you cannot change insurance!
myfriend idriselba
Stress free claim and coverage
I had Lemonade for homeowners insurance and they were awesome. We had a pipe burst in our coop and we had to scramble to find housing for a month while they ripped up our floors. We booked an airbnb and even had to extend it when the work wasn’t done on time. I provided the documentation and Lemonade covered everything. The agent was friendly and the whole process was miraculously stress free. We sold our apartment and now rent, and we continue to use Lemonade for renters insurance. I would absolutely recommend them and hope they cover car insurance in my state soon!
Rose
Shockingly easy claim process
I was honestly shocked by how easy it was to get my claim resolved. No hidden BS either, they paid out what they said they would when I signed up.
Ellie Dannie
Blown away by Lemonade's customer service – they made everything super easy!
I think I’m actually in love with my insurance company… Who knew a customer service experience could actually be fun? Shout out to @Lemonade_inc
Michael
Claims are paid quickly and painlessly
Claims are paid quickly and painlessly, all through the app.
Megan
it was super fast to file a claim
it was super fast to file a claim! i got my reimbursement right away and it was awesome overall! I'm so happy.
Alexa
Best insurance for my dog!
Lemonade is great! Best dog insurance!
BJ
Quick
Very smoooth process
Tracey
Super easy and quick process!
Super easy and quick process!
Nadine
Quick
The easiest process. I am glad I chose Lemonade for my pet insurance.
Alexis AlexS
I recommend this insurance
I recommend this insurance Good case handling, really helpful
Happy customer
Great Experience!
The staff was friendly, caring and quick to respond! Literally, I thought, "wow, that was fast!" How often do we have that pleasure these days! Thank you for a great experience!
Melissa
You guys always have a quick response I…
You guys always have a quick response I love and appreciate it.
Shawn
Overall great experience!
Overall great experience!
Kim
The follow up and how quickly the claim…
The follow up and how quickly the claim was paid!
Anonymus
Lemonade has come through for us every…
Lemonade has come through for us every single time. We had a stressful first 3 years with our doodle who has had his more then fair share of ‘tummy’ issues. One less thing we have to worry about is vet bills and how to get reimbursed. The claim submission process is so easy and user friendly and the whole lemonade team shows such compassion and care that it makes ordeal of having a sick dog, a bit bearable . Thank you Lemonade team!
Kenia
Quick and easy wellness claim
Quick and easy wellness claim. Was reimbursed that same day for both of my cats vet bills :)
Julie
They are very quick and thorough
They are very quick and thorough
Helen
Easy to use and helpful assitance
Easy to use and having an individual person reach out to me via email with updates and answers to questions was most helpful.
Kirsteene Phelan
Very smooth experience
Very smooth experience! Rene was fantastic and helped me all the way through with empathy and clear instructions. Once you have all the pieces required to make your claim it is very fast - 100% better than a traditional insurance company
Amy
Fast and friendly service.
Fast and friendly service.
VIcki Vickers
It was a very easy process
It was a very easy process. The chat feature works well. I had my reimbursement within 48 hours.
Jesus
It’s been a blessing to have made…
It’s been a blessing to have made lemonade insurance for my golden retriever thank you
Patricia Kuvelis
So Fast & User Friendly
The clain process was incredibly easy. I had the money in my account within 1 hour of my appointment!
Gerard
Prompt service so I can focus on my dog
Prompt service so I can focus on my dog. Had this insurance for 4 years and never thought I would need it. The claims are easy and straightforward. This is by far the best peace of mind I can get for my dog.
Natalie
Turn around time is good.!
Turn around time is good.!
Kelsey Finnigan
Efficient, quick, helpful
Efficient, quick, helpful
Gg D
Customer service was very friendly and…
Customer service was very friendly and quick to get my claim handled
Asia
My claims have always been a fast turn…
My claims have always been a fast turn around, I've never seen a company that does exactly what they advertise for my Fur Baby at least, please keep up the fantastic job with your monthly cost and great services provided!
Tyler
First claim submission
First claim submission, simple process. Never needed to talk directly to anyone. The policy guidelines were clear and everything I expected to be covered in my claim, was in fact covered. Refund was fast as well - my claim return was deposited 3 days from my submission. For peace of mind about our little guy, pet insurance was well worth it. Lemonade made the process easy at an already stressful time. Would recommend.
Sheila S
Settled our claim quickly
Settled our claim quickly! Was happy to have the coverage after our Maggie’s accident. Insurance is an added expense but when you need it it’s extremely helpful!
Paul
Quick responses and claim turned in…
Quick responses and claim turned in less than a week. Professional customer service from claim agent.
Jessica
Fast & Simple
Fast & Simple. I fee more at ease taking my fur baby to the vet knowing the if I need to submit a claim it will not be a hassle.
Brian
Easy, fast, helpful
Easy to use, great communication (whether with AI or real person), easy and fast claim processing
Jen
Lemonade is the bee’s knees
My experience with Lemonade has been super positive! I feel like my doggie has a great protection from accidents and incidents and I can always reach out to the Chewy vet support through Lemonade to ask questions if I need to. I am so glad Lemonade is around!
Sunny
I put in my claim while on the phone…
I put in my claim while on the phone with a live representative, who walked me through sending the correct paperwork by emai.? The people l spoke with were very patient with me and helpful, which l so very much appreciate! I received my claim for the exact amount that l had read would be covered. I’m very satisfied and grateful for the support!! Thank You Sunny and Eloise
Joanna
I’ve started a policy for my Shiba Inu…
I’ve started a policy for my Shiba Inu when he was about 6months old and he is 3,5 now. Overall i like the coverage and how easy and fast claims are handled but the only thing I would like them to change is an ability to make a change during the policy period not only at renewal. Also some real person to call for questions about policy or coverage, not email only.
Angela
Best user experience, of any company, ever!
Best user experience, of any company, ever! The app is intuitive, the customer service is extremely helpful, and then they always actually cover what they're supposed to. I never have to fight for what is rightfully mine. I am an entrepreneur and I aspire to have all my products function like Lemonade does.
Miller
Filing a claim was so easy and quick
Filing a claim was so easy and quick! And I got reimbursed within a few days. I love that there are different insurance tiers to purchase from, and Lemonade actually covers wellness checkups unlike other insurance I've had before that doesn't.
Phillip Hinds
Happy customer …
So far I’ve been very happy with lemonade. My claims have been answered quickly, and their customer service has been fantastic.
Daniel
when i needed assistance the most
when i needed assistance the most, lemonade made filing a claim easy and painless, and when it was approved they got me the money quick. excellent service, would recommend.
Karen
Filing a claim with the Lemonade app…
Filing a claim with the Lemonade app was super easy. I am not very tech savvy, but it was presented step by step with an agent to assist. I had no difficulty and the whole process was done quickly.
Daniel Gilliland
Claim processed quickly and hassle free😊
Claim processed quickly and hassle free😊
David Montoya
smooth and easy
All the process was very smooth, easy and fast. The person in charge of my case was also very kind and helpful.
Aleta
My poor frenchie has had a couple…
My poor frenchie has had a couple issues since we got him. Thankfully we got Lemonade insurance when we first got him and each situation they have assisted us with. Fast and simple.
Stefanie
Excellent service and turnaround time
Excellent service and turnaround time
Kevin
Easy to upload a receipt and working…
Easy to upload a receipt and working with the representative online.
Molly
Simple navigation to a quick refund
The app is so user friendly. It guides you through each step to submit for a refund.
RALPH
Great app
Great app, great service!
Jose
Covering our Giants!
I was introduced to Lemonade by one of my neighbors here in Oregon. She was happy with the coverage her dog received. We love our Schnauzers and want to keep them healthy and happy. Lemonade does that! We are happy we switched.
Prince
Format for filing claims was easy and…
Format for filing claims was easy and the re-imbursement process was quick and immediate!!
TAIONA
Coverage for my little girl is awesome…
Coverage for my little girl is awesome her visits go so smooth once i mention she has lemonade for insurance. You guys Rock!!!
Andrea
All perfect
All perfect, quick response and we got reimbursed super quickly, strongly recommended
Nick
Easy to use
Easy to use, fast reimbursement. Our cat is healthy and we can help her stay that way with the regular check ups covered.
Chris
5 star service
Lemonade makes the claim process quick and easy.
John
Been with them for over a year now
Been with them for over a year now, no issues with renewal and no silly price hikes so would recommend to all
Jake
Great experience using Lemonade
Great experience using Lemonade. I use their pet insurance and i’m very happy with the product. I’ve filed claims and the process is quick and easy.
SIlvano
Very easy to use and no run around
Very easy to use and no run around. I wish human insurance worked like this. Reimbursement was straight forward and quick. I've shared my experience with other pet owners and they can't believe I had such a pleasant experience.
Mary
Lemonade makes the process so easy
Lemonade makes the process so easy! I came home from the vet, started online chat in the app, made a quick video explaining what happened, sent in a picture of vet receipt and within an hour my money was deposited.
Sharice Lewis
Great Pet insurance
I use Lemonade for pet insurance. As a first time pet parent, Lemonade has been so easy to use to get reimbursements for routine care.
Judy
It is very easy to send in invoices and…
It is very easy to send in invoices and payment is done quickly
Tyler Shore
Fluid App, Top-Notch Customer Service
So far my experience from sign-up to managing claims has been stellar. Would highly recommend Lemonade to anyone looking for comprehensive pet insurance at a reasonable rates
Andy Pawling
Fantastically fast
Fantastically fast review of my claim and payment. Coming from a competitor that would take weeks to reimburse me this has been a refreshing take. The app is one of the best I've used as well for a submission.
Luna’s parents
The best part is when you file a claim…
The best part is when you file a claim they get back to you same day even if it’s the weekend. I haven’t had a bad experience filing with them.
Ashley
My first claim took almost a week but…
My first claim took almost a week but follow up claim was approved immediately. Very happy with company.
Judy
The ease of the website is the best
The ease of the website is the best. Submitting a claim takes only a minute of two.
Tracy
Easy Peasy!
Easy claim process, & auto deposit to my account.
JOYIA
fast turnaround always friendly and…
fast turnaround always friendly and informative
Jacqui
I have uploaded all of Mila's records
I have uploaded all of Mila's records, from her 3 past vets. Everything is current and it should not have take a week to process the claim. I am always telling cat adopters and dog handlers that they can get same day refunds with Lemonade, but that did not happen for me.
Jennifer
Claims are always quick and easy.
Claims are always quick and easy.
Toni
Quick and painless
Process of filing a claim was quick and easy. I received an approval within a few days.
Tamara
Great coverage
Great coverage, easy claim process,good prices and amazing customer service.
Sadie
We love our Lemonade pet insurance
We love our Lemonade pet insurance. Put in a claim for our dog, it was approved and the money in my account within 48 hours. Their customer service is unmatchable as well!! So happy we chose this company.
Gary
First claim was easy to process and…
First claim was easy to process and funds appeared in account less than a week later
Lauren
Filing our claim was a breeze…
I took our dog to get neutered and microchip, and reported the claim the same evening. It was approved same day and funds were in my account within 24 hours. It was our first experience filing a claim, and it was super easy! I can't attest to illness or injury, but routine procedures were a breeze.
Hoon
Efficient
After our dog did her annual wellness checkup, I leaned on the vet counter and filed my claim which took two minutes. My reimbursement was in our account by the end of the day. User friendly process and quick.
Floridagram
Kitty’s annual wellness check
I took my kitty into my vet for his annual wellness appointment and received the necessary documentation from the vet. The next day I filed a claim online and it was immediately approved and my insurance payment was sent directly to my checking account. It was so easy and quick!!
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