Lemonade Review
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Reviews 4584 
Mahender
Quick help on claims.
Quick help on claims.
Janice
Very easy and was refunded quickly
Very easy and was refunded quickly. Great experience.
Greg
Lemonade provided a 5star customer…
Lemonade provided a 5star customer support experience and super fast response handling our claim. I have nothing but good words to say about MarcusG our claim support representative,he understands the exact need I was challenged with and his instructions to the application process to final approval was on time swiftly because of arctic weather conditions in our city my family had to evacuate the resident placing us in a hotel with meals accommodations when the rebuilding and relocating process has begun . Lemonade is definitely a good choice for renters insurance. I will be now interested in upgrades of other services you provide.Price is very affordable too.
Pani ayyappa
It was really very nice experience
It was really very nice experience. I gave the requested information and uploaded them. Process was very smooth and resolved very fast.
GC
Fast helpful service!🤗
Fast helpful service!🤗
Vicki Texeira
I had never filed a claim before
I had never filed a claim before. Very easy and straightforward. They are also very quick to respond to questions. Highly recommended
Karla
Very easy to use
Very easy to use, straightforward and quick on processing claims
James
Reliable and helpful
Very straightforward. Lemonade makes difficult situations easier.
Kerrie
Easy to submit claims
Easy to submit claims
Krystal
The claim process was easy
The claim process was easy, straight forward, and quick.
Debbie
It was easy to submit a claim and there…
It was easy to submit a claim and there was someone there to assist me with any questions.
Tyler
Very attentive
Very attentive, quick turnaround, and great customer service!
Chelsea
I cannot recommend Lemonade enough
I cannot recommend Lemonade enough! It’s so quick and easy to use.
Nicole
I can't recommend Lemonade enough
I can't recommend Lemonade enough! They have been easy to use for setting up policies and super fast for paying claims.
Julia
Service is always great and…
Service is always great and reimbursements for my pet insurance are quick. Highly recommend!
Carley
Super easy to navigate
Super easy to navigate! Very helpful agents! And very quick response time!
Danna
My experience was great
My experience was great, the team was able to resolve my concerns and very efficient, very quick they were able to contact me.
Irene
This app makes everything so simple and…
This app makes everything so simple and easy. Everyone is so kind and explains everything so easily. I love that I can easily submit all documents through the app.
Hilda
An Easy Process
I went online one evening to find out how to file a claim. I was immediately connected to a live person who walked me through submitting my claim. The whole process was pretty easy. Just upload some documentation and make a short video summarizing what happened. It took only about 15 minutes and I had a deposit in my bank account the next day.
BRANDI
The app is so easy to use and the reps…
The app is so easy to use and the reps that I have engaged with have been excellent.
Jessica
Reimbursement for wellness exam and vaccines so fast
Took my cat for annual exam and vaccines. Submitted the claim and get my reimbursement within one day, so fast.
Gary Fahs
Lemonade for Renters Insurance
The way they dealed with claim. They listened, they cared and they responded quickly.
Luisa
I have nothing but good things to say
I have nothing but good things to say. I took my cat to the emergency vet and within a week, the claim was fully processed and I was reimbursed. Even with preventative care claims, it is always fast and easy.
Taylor Collins
Fast claims
Fast claims, I submitted my info and the entire claim was done in less than 10 minutes and I had my refund within a couple days.
Marty
I had a few issues at the start in…
I had a few issues at the start in filing a claim, but I had great help from several associates who helped me understand and the process of placing a claim is very simple.
Ian Rehn
Fast and easy claim.
Fast, efficient and easy to use system made getting our claim approved so simple. Great experience.
Isabel Quasha
The fastest assistance easy navigation…
The fastest assistance easy navigation & no red tape
Ric
Filing the claim was fast and easy.
Filing the claim was fast and easy.
Ryan
Easy access and satisfied result
The whole process was fast, clear and supportive! I tried my best to submit my proof of losing iteams and they got checked and approved real quick :)
CRISTOPHER MANUEL SANCHEZ RODRIGUEZ
Fast and quick interaction with app
Fast and quick interaction with their application. Also fast response to submit a claim. I have hired my pet insurance and then added my car insurance and I was able to drop the price of a previous insurance company. I recommend Lemonade
Gabriella
The claim process was super easy and…
The claim process was super easy and intuitive, the claim was processed the within minutes and the reimbursement hit our account the next day
Harlee
It was my first time filing a claim…
It was my first time filing a claim with Lemonade. It was quick and easy to go through the process and I was reimbursed within a short period of time.
James
Top tier
Super helpful fast easy and no hassle . Processed my claim and it was approved same day. No long waiting periods or run around!!
Collin
Proactive support from Lemonade
I appreciated the easy-to-follow steps on the app that seemed to proactively answer my questions while making a claim. Beyond that, the contact that I had with staff seemed comprehensive, although I do suspect that I was likely receiving email responses from an AI-supported staff member. While it covered all the important information, my communication with Lemonade did seem to lack authentic human interactions. All the same, my claim submission was completed with ease and all my questions through the process were answered.
Ireen Latimer
Filing claim was super easy and user…
Filing claim was super easy and user friendly. Quick response time.
Stefany Stratton
When you get handed Lemons, they will make lemonade
Very happy with the service I have received from Lemonade. I had their renters insurance already. We have a new family member, fur baby so naturally when it came to pet insurance I went thru Lemonade. Our visit to the vet included the puppy shots, lab tests( baby had worms we were fighting to get rid of) then just a check up and ofc medication. I submitted my claim within 3days(submitted on a Friday evening, probably would’ve been sooner)my out of pocket was reimbursed fully minus the $5 for fees etc.. smoothest process ever! They have different packages depending on what fits you best. Couldn’t be happier with cost and service. Which in this economy & world today means a lot. Our fur babies deserve the best just like our human babies! Very impressed and can’t recommend enough! Now just waiting for Auto to be avail in my state
Karina
Easy and great
Easy and great
Angelina
Efficient and easy to understand
Efficient and easy to understand. Staff is very helpful and answered any questions I had.
Ismail
Everything was simple and quick
Everything was simple and quick
Madison
Easy claims and fast reimbursements
I’m very grateful I chose Lemonade. Submitting claims is extremely easy, approvals are fast, and refunds are processed quickly once the deductible is met. It has honestly gone beyond what I was expecting. I have both of my dogs under the same policy for emergency and illness coverage, and since they are senior dogs, having insurance has been a real lifesaver. It gives me peace of mind knowing I can focus on their care without the constant stress of unexpected vet costs. A fully positive experience so far, and I highly recommend it.
L.
Lemonade is the only insurance I would…
Lemonade is the only insurance I would recommend to a friend. Very easy and fair coverage.
Michael Ensign
Super easy to file a claim!
Super easy to file a claim!
Denise
Thank you for the insurance and for the…
Thank you for the insurance and for the quick response.
Customer
Quick and easy
Quick, easy, reasonable, clear instructions. Process was fast and efficient..I loved it. I have a cat with a chronic condition and if I didn't have lemonade I would be so screwwwwed.
Nike
First time Lemonade customer and I am…
First time Lemonade customer and I am impressed! I just took my dog for her annual vet visit on 1/23/26, I placed the claim same day with same day approval and got the funds on 1/26/25. The app is VERY user friendly which is key for me and I am looking forward to utilizing more of Lemonade's benefits.
Malak
Saves me money!
Saves me money!
Emma
Super fast approval!
yall approved my claim super fast which was helpful!! My poor dog had teeth issues and I wouldn’t have been able to afford her care without yall! Now she’s recovering from surgery and doing much better already!
Kina
We switched to lemonade after another…
We switched to lemonade after another company canceled our policy. Lemonade is so much easier to work with. Payments are almost instant. We are very happy.
Patricia G
Responses are timely and thorough very…
Responses are timely and thorough very good customer service
Anonymous
The actual agent support from Lemonade…
The actual agent support from Lemonade is great! My only gripe is their user interface. I hate how they do everything via the app and with the stupid automated text messenger. I would rather have a computer web app to fill out all this information. It took a bit of time to attach photos and videos of damage. If they are able to allow us to handle all this through the website, this would be five star service!
Jenevieve Hubbard
Lemonade has been amazing
Lemonade has been amazing! It's really straightforward and easy to use. The price is reasonable and claims are processed and deposited into your account that day. I love it so much.
Jim
Perfect
I don’t known what to say! But the only word that i can use with this company is MORE THAN PERFECT!!
Nahal
I’m so grateful for how the Lemonade…
I’m so grateful for how the Lemonade team handled my first-ever renters insurance claim. What started as a bit of a confusing situation turned into a smooth and supportive experience thanks to their fast responses, clear communication, and professional follow-up. Olandria, in particular, was incredibly helpful… walked me through the liability process, kept things on track, and followed through until payment was issued. I felt heard, respected, and supported. Thank you again, Lemonade, for standing by your customers and making the process feel human. Highly recommended!
Rick
Great company to work with
Great company to work with. My dog had cancer and they have paid for the portion of coverage that was agreed to without trying to fight it. Nice to have an insurance company that does what they say they will do.
Tracy
Service is awesome
Service is awesome! I had no problem filing my claims for my 2 babies and getting reimbursed.
Nikki
Filling out the claim was very easy…
Filling out the claim was very easy took less than 10 minutes super user-friendly
Irma
Claim was
Claim was Processed super fast and super easy to submit !
Heidi
same day response!
I made a claim and had same day response and credit to my account! Thank you!
Tiffany
The insurance is extremely affordable…
The insurance is extremely affordable and I received my refund in 2 days.
Natasha
Real
It is real I thought it was a scam in they pay out as soon as you admitt your payment
Jay
After the first claim was approved
After the first claim was approved, I put in a supplemental claim for xrays for the same injuries. The claim was approved and paid directly to my account in 1 day. Unbelievable service...Jay O
Hannah
Happy to be here!!
Signing up, I had done a lot of research on other pet insurance companies. Lemonade let me customize my plans per pet, were reasonably priced, and when I submitted my first claim it was super easy! This has made my life easier, has made me reassured for my pet’s safety and my peace of mind!
Scott
Exceptional Service
I am super happy and please with Lemonade. Their submission process and the timely manner in which they refund is exceptional.
Kelly
Easy claims process!
The claims process is easy to navigate and moves so quickly. I would recommend Lemonade to anyone needing pet insurance!
Linda
Quick
Quick, smooth and efficient response, submittal and reimbursement.
Gyula
Excellent overall service quality
Excellent overall service quality. Responsive, down to the point, and efficient.
Maria
I have my pet under Lemonade’s…
I have my pet under Lemonade’s insurance. To be honest is super easy to submit the claim and they reimburse the money quickly! I’m very pleased with their service.
Brandi
Lemonade is a piece of mind!
Lemonade is a piece of mind! I so appreciate just knowing I have coverage with them. I've only needed to use them a few times, but each time it just gets easier to submit my claim. The last one was approved in less than a minute! 5 stars!
FRANCES
Literally refunded in minutes.
Literally refunded in minutes.
Adrian
I’m definitely gonna keep this…
I’m definitely gonna keep this insurance!. I had a very good experience with my claim. It went through really fast and I got paid in less than a week
Isabelle
Tracy is the best!!
Tracy is the best!!! She made everything very clear to me and made the process so much better. Thank you Tracy
Dina
The claims process is easy
The claims process is easy, straight forward and claims are paid immediately in a lot of cases. Well done!
Nichole
Claims
I had to make a claim for a fire at my neighbors and the whole process was simple and quick
Donetta
Completely understood
That the moment I called and made the claim I was very well taken care of. And was listened to with care and patience and fully understood. She did everything to put me at ease and help lift some of the burden off my shoulders these last couple of days.
customer
Easy to complete claim on the app.
Took only a couple of moments to complete the claim. I had my funds in my account within just a few days.
Oscar
The whole process was fast and simple
The whole process was fast and simple. Very happy.
Saron
The help was excellent great customer…
The help was excellent great customer service
Julio
This company promptly and courteously…
This company promptly and courteously to claims and has real people with compassion that make you feel heard on the other side. I will use Lemonade for all my insurance needs they cover.
JESSICA
excellent
perfect an streamlined
Francisco Andrade
Very responsive
Very responsive. Thank you!
customer
Great experience so far
Great experience so far
David Nesbit
Polite
Polite, helpful, understanding.
Joanna
I am very satisfied with my first claim…
I am very satisfied with my first claim experience. It was simple and easy to submit my bill and I received my reimbursement immediately.
Gary
They are great to work with and very caring
Claim was easy to process
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