Pawp Review
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Reviews 923 
Elizabeth Skipper
The vet was pleasant and informative.
The vet was pleasant and informative.
Matthew Odell
Heather was great and I would recommend…
Heather was great and I would recommend to others
vaibhav rawat
Bethany was such great help
Bethany was such great help, she’s so patient with me and listens to all my concerns so calmly.
Jacob Greenberg
Easy to use
Easy to use. Answered questions quickly
Courtney Leed
Great app!!
Great app!!
Harold Simpson
Great info when related to my cats.
Great info when related to my cats. Great experience chatting with your veterinarian staff. Great info!
Jason Carpenter
Quick access professional and friendly
Quick access professional and friendly
Shawn Grier
This service was quick and very helpful…
This service was quick and very helpful with our big boy Titan she seemed compassionate and very concerned. Thank you Dr. MARIA
Michael Stotsky
Very attentive care with quick and easy…
Very attentive care with quick and easy answers
Louise Stryker
Wonderful and caring
The veterinarian was very helpful and very caring. She gave me information I needed to take care of the problem. She spent a lot of time with me and eased my mind with the situation I was having with my dog. I felt so much better after speaking with her and I knew that everything would be okay.
Manuel Chavez
Vet care in the middle of a snow storm!!
Love it, love having advice from an actual vet 24/7. My kitty has pink eye and needs vet care, easy as 1,2,3 I made a virtual appointment for Monday at 4pm. Cheaper than my vet!! Not to mention we're in the middle of a snow storm 😂.super easy thank you Walmart for the free subscription to pawp!!
NCREDD
Great information 👍
I loved how concerned they were with helping me to find options to help my pooch feel better. They were concerned about my well-being and my dog. And helped me to understand what I could do to help calm my pooches tummy.
Jenifer Herendeen
HELPFUL& UNDERSTANDING
HELPFUL& UNDERSTANDING
Meagen Kleiner
I really love PAWP
I really love PAWP, it's such a great convenience to be able to speak to acknowledgeable that or a vet tech that can either help with your current issues that you are facing with your pet or they can let you know whether the situation requires an actual in person visit! This in itself is awesome because I can't tell you how many times I've taken my dogs to the vet and then had a huge bill and felt like it was a waste of money! I love even more that my Walmart plus membership includes this service for free!!
Anna Mazo
Very friendly
Very friendly, quick, informative. Vet was definitely helpful and answered all my concerns out my pets current and potential future needs
Polar
Quick answers good suggestions
Quick answers good suggestions
Joe Salem
It was really reassuring
It was really reassuring. So thankful for this!
Paula Andrea Porras Rodriguez
Great availability of appts and service
Great availability of appts,
ValzMini Extras Dolly Doll
Excellent
Patient Kind knowledgeable. Directed me to proper avenues and provided financial assistance resources!
Raul
Very helpful
Very helpful, saved me a trip to the vet and a few hundred bucks!
commandcenter
Saved me a trip to the vet
Easy to use. The vet was extremely friendly and knew exactly what was wrong. Saved me a trip to the vet. Thanks!
Cherish Willis
Wish I could give more than 5 stars!
Pawp has exceeded any expectations I had! Cannot recommend Pawp high enough!
Penny Epperson
Looking for alternative
I appreciate the quick reaction of the professional I spoke with. My dog had a seizure. After taking him to the vet I sent all of my documentation into Pawp as required. I was told it would take 5-7 business days. That was on 1/9 and I haven’t heard a word. I contacted customer support and was told not reply to their email until I heard about my claim. I believe they have knowledgable folks on staff for pet care. However, it is very hard to get in touch with anyone handling a claim. And they don’t pay when they say they will.
Michele Palmer
Ms Daisy ..aaaa Deserie
Talked to a very compassionate, intelligent\nFunny young lady tonite and she was the sweetest ❤️ right Deserie 😁 I actually forgot that I had this with my walmart+.. So glad I found it, I'm gonna get insurance with you guys too.Your team is awesome thank you!!
Juliet Shield-Taylor
Comforting to have contact!
It was comforting to have contact with the vet on the weekend when my normal vet is not available. She listened to the concerns, watched the videos that I sent her and gave me assurance that I was on the right track in understanding what was happening with my dog, with suggestions of what to do until I could get to my vet if necessary after the weekend.
Pacey Hill
Great experience
The doctor was quick and clear. She addressed my concerns and gave great suggestions. She was also kind and patient.
Dareon Morris
Panicked fur mom
Well my fur baby sent me into a panic late yesterday evening and all the local vets were closed. She just started coughing out of nowhere and since she's a little over 10 years old I was worried. We had an appointment with a CVT and before the call ended my baby was sleeping and breathing normally!!!
James Eiden
It wasn’t just a sales pitch for…
It wasn’t just a sales pitch for products sold by Walmart. The vet had told me what I was looking at how to deal with my dogs condition. I asked about the medicine so I’m currently giving my dog and they knew what those medicines were and how they react to my dog, which was very beneficial to me. It was a very personal visit. The app has some problems. It asked me to upload some pictures for the health check and it just wouldn’t go. That was very disappointing. So the app needs some work. It has to upload pictures so I took live pictures instead of from my photo album. I could see the picture it came out right but it just wouldn’t upload.
John
My first encounter with a live Pawp rep…
My first encounter with a live Pawp rep was very satisfying. I was asked several vital questions, and the rep did some quick research and answered my concerns very adequately. I am very impressed with the patience and knowledge exhibited in this encounter. The only thing that could make this a better experience is if it had happened verbally rather than by text. I don't do text well. Otherwise, I am very satisfied with the experience
Sam Abillama
Great app
Great app, great service!
Agnes Bagarukayo
Am satisfied with the service providers
Am satisfied with the service providers
Shirley Huskey
The vet from PAWP was amazing—her…
The vet from PAWP was amazing—her instructions were so clear and really put my mind at ease. She saved me a stressful vet visit and helped me feel confident about caring for my little guy. I’d definitely recommend this to every pet parent!
K Parish
My dog was attacked by a Javalina
Took longer than expected but they came through
Faisal Al Balushi
Our tabby ate a lily leaf at 1…
Our tabby ate a lily leaf at 1 a.m.—terrifying. Pawp’s vet on video diagnosed pretty fast and saved us a panic run to the ER, but follow-up info took hours and the script they sent was 30% pricier than our local clinic. Useful in a pinch, just don’t expect white-glove care.
Alledria Washington
Great app and friendly assistance!
Great app and friendly assistance!
Mohammed Al Sharif
My cat started wheezing at 2 a.m.
My cat started wheezing at 2 a.m. and Pawp’s vet on video was kind—she talked me through checking his gums and tempo, which steadied my panic. Still, when I asked for the advertised $3 k “emergency fund,” the hoops appeared: receipts, fax-quality records, then radio silence for three days. He’s fine now, but the safety net feels more like fishing line—strong until you lean on it.
Wilson Black
When our cat started gasping at 2 A.M
Signed up for the “$3,000 emergency fund” promise. When our cat started gasping at 2 A.M., the video vet was kind and quick on Zoom—great bedside manner. Then the red tape began: five uploads of receipts, three days of waiting, and only 60 % of the bill covered “per policy.” Not a scam, but not the safety net they advertise, either—more like a helpful friend who’s always a little short on cash.
Peter Barnard
Has tons of potential
This was free with Walmart plus membership. It has so much potential but really lacks a lot. A telehealth platform for pets is a great idea whether it's free or there's a small fee. Pawp is free but in my state they cannot dispense prescriptions...so I ask "why bother??!" The point, in my opinion , is to save a vet visit fee and just have to pay for a script. A fine service if it were designed that way. So in order to get money they recommend and provide links of pet items you can use from Walmart...or their emergency insurance , which "no thank you, I'm not a circus performer, and jumping thru any hoops" for that offer ....I'm okay with pushing Walmart pet items if thats in conjunction with vet service that includes a prescription. I used pawp for my pug who has severe allergies and have seen prescription dog allergy meds on tv. I've tried everything natural..you name it. Figured I'd save money on a local visit and just get some medicine which is rather pricey already. I was told they don't dispense in my state and was offered 4-5 Walmart items to try. They confirmed the prescription item in question was probably what she needed and I should find a local vet ....so again "why bother" with pawp. 24/7 telehealth service for what purpose?? It's a free service so I'm out no money and can't really bash the platform, but they could do so much better and provide so much more value to pets and their owners.
Edwin Harris
Used Pawp for the first time last week when our puppy ate a sock
Used Pawp for the first time last week when our puppy ate a sock at 11:00 pm on a Friday. The video vet calmed me down and gave solid first-aid tips, but when I asked for the emergency fund they kept us on hold 45 minutes and then asked for a mountain of paperwork. I would have paid out of pocket faster. Still, glad we had someone to talk to.
John Sheffer
They have helped me quite a bit getting…
They have helped me quite a bit getting medicine for my cat. The people are very nice. I somehow missed my phone call today I believe they got me the medicine I wanted. I may have to use their emergency fund I'm not sure what's wrong with my cat. But they did recommend a vet here in Gainesville so that's how I'm going to go to I hope I don't have to use it but if I do it would really save me some money
Tommy Richards
Helpful vet chats
Helpful vet chats, but sometimes wait times are long. Still worth it. 4/5.
Salim Pathan
So nice and wonderful
So nice and wonderful
Ali
great experience
great experience
customer
Had a great experience talking to the…
Had a great experience talking to the online vet. Very friendly and took the time to ask questions and listen. Wonderful experience.
Maija Vance
Emergency visit for cat fully covered
I was so relieved to have this coverage for my emergency visit for my cat over the weekend. I’ve been a Pawp member but never had to use the emergency coverage, thankfully. But when the time came, I did a quick online chat with a Pawp vet who advised my cat be seen immediately. After the ER visit I submitted the paperwork and medical records and literally 5 days later was approved for reimbursement. I will definitely be keeping this coverage.
Dobrin K
Professional
Professional, prompt and competent advice. The app is also very user-friendly to use. Great service!
Oscar Andujo
Junie is limping and he had me worried…
Junie is limping and he had me worried but the vet I spoke to make everything feel better. Today he has an appointment with the chiropractor. Thank you Caitlyn at Pawp!
Tammy Foster
Love the service they provide. Worth it!
They are always so helpful. Give great advise and follow up after visit to see how my furbabies are doing.
Angela
Very helpful and friendly
Very helpful and friendly
customer
Quick and reliable
I really like the quick response Iget for any of my questions.Your experienced vet makes me confident that I'm treating my dog that is a part of my family with your treatment. Thank You
APRIL C.
Genuinely concerned for my baby
Genuinely concerned for my baby
Teah
Great Experience with PAWP
Sadly, I have had to use the Emergency Fund but I have always been very happy with the claims process and the speed that the reimbursement check was sent. Having PAWP Insurance gives me peace of mind knowing that I can get help for my furry family members without worrying.
customer
All good with the vets
All good with the vets. These guys are life savers when you have a possible medical issue with a pet. The only issue is the Pawp site is not intuitive and it is hard to navigate. Takes some trail and error and it is still not easy.
Chris Riddle
My year old pup woke up with a mattery…
My year old pup woke up with a mattery eye. She was squinting, and acting somewhat painful. It was a holiday weekend and I needed guidance as to whether this was an emergency. During the consultation there were constructive options that worked.
Sandeep
Prompt service with practically no wait…
Prompt service with practically no wait time. The doctor was very knowledgeable and addressed all our concerns.
Janet
Review of Pawp. I followed up With Pawp and sent the information they requested. I was asked twice to send the information. both times I was told this claim had been denied. I tried to cancel the service. They are still charging me.
I have liked the responses and advice I have received from the staff. Most recently my pet was very ill. The doctor I spoke to recommended that based on my dog’s symptoms I should take her in for emergency care. I did take her in. She spent the rest of the night and the day in the hospital. For that I am very pleased. PAWP says that they will pay $3000/yr for one incident. The bill for her stay was $3370. I filed according to the instructions given. They have the documents and invoice. I received a notice telling me that they won’t approve claim because the documentation needs to be in a format similar to nursing documentation, example SOAP. I had seven days to respond. I reached out to the emergency hospital. I did not get a response from them. After seven days PAWP closed the claim. It felt like they had no intention to refund my claim. I looked at the instructions about filing a claim. There was no mention on how the document was to be made.
customer
Excellent!
I am so grateful for this service. The vet set my mind at ease when I accidentally dropped two pizza boxes on my poor cats head. She’s doing fantastic today and back to her old self.
Valeria
It is great to have something like Pawp at the reach of your hand
Super recommend it!
Brenna M.
Pawp is an awesome resource!
Pawp is an awesome resource! I love having a place to go with immediate pet concerns and for ongoing care, in addition to our full-time vet.
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