Spot Review
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Reviews 9763 
Sandra Ledbetter
They did not cover expenses I thought…
They did not cover expenses I thought they would.
Karen Clements
I pay out way more than I ever use
I pay out way more than I ever use. I wish they had prescription drug coverage and pay for more vaccines.
Irma Devich
Talking with the staff was very…
Talking with the staff was very pleasant but I’m still waiting on the results of the information I sent in
Michele Langley
Turnaround Time Isn't Great
I was hesitating giving 4 stars, but as I'm a newer customer, I wanted to be fair. I submitted a claim over a week ago, and I just checked the status of my claim and it still says submitted. It hasn't even been queued for review yet. I've had insurance with two different companies with previous pets, and the longest I ever waited for a claim to be processed was 5 days, but they were usually completed in 1-3 days, and that was a few years ago when you'd expect things to move slower. If they need additional information then that will add on even more time. I'm glad I am only satisfying my deductible and not wait for reimbursement. I chose Spot because I'd been told and had read they have fast processing times. When I submitted 8 days ago and it's not even in the queue yet, I wouldn't call that fast. It still has not be queued, assigned, or reviewed. I only wonder how many more days it will be. The first claim I submitted was wellness, and that took 9 days, but I figured that it was my first claim and the rest would probably be faster. Well, it's day 8 and it's still just sitting there in a virtual pile...LOL
William R
Great service so happy I chose to do…
Great service so happy I chose to do business with spot. My dog is healthy and happy too.!!!!
Flossie Jack
Easy to submitclaims and quick response
Easy to submit claims and quick response
Rebecca Hart
Easy to use app and quick to be…
Easy to use app and quick to be reimbursed
Debbie Campbell
Submitting a clam and the approval…
Submitting a clam and the approval process was quick and easy.
Heather Orozco
Wonderful
Wonderful! Prompt resolution of my claims. :) Very happy with Spot for my kitties.
Stephen Shy
Great service
Great service
Katie Coyle
Quick review of claim and processing!
Quick review of claim and processing!
Edgar Garcia
Very Quick Claims Service.
Very Quick Claims Service.
DeAnna Campolungo
Great Customer Service
Great customer service Very friendly and quick as well as easy to file claims ! Always asks about Giovanni
Carren Sturgis
I just had a hard time with entering…
I just had a hard time with entering the bills.
Reuben Acero
Spot has always been good to my pups…
Spot has always been good to my pups and would recommend to anyone
Susan Smith
Response to questions was good
Response to questions was good. Explanations of claim were explained well.
Callie Matthews
THANK YOU SPOT!!!
Was super easy to file a claim for my kitty when he was injured, received my refund about 2 weeks after submitting. They covered everything they said they would with accordance to my policy. 10/10
Eileen ORourke
Great customer service!
So far my claims have been honored on a timely manner and I always get a quick response when emailing or calling which is very unusual these days in customer service!
Joyce Nuzzo
Great turnaround time for reimbursement…
Great turnaround time for reimbursement but would like to see higher levels of reimbursement for covered procedures/vaccinations. Only 38% of my visit were covered.
Joseline Delgadillo
Service has been great
Service has been great. My claims have been processed and approved within weeks. Thank you! 🐶
Viviana Herrera Lozano
My cat got sick I took her to the…
My cat got sick I took her to the emergency vet and a few follow apoitments too when I did the claim they respond to me and refound the money after my copay. So I thk you so much that this transaction was fast that inspected
Keith Pasquinzo
I like having the insurance for my…
I like having the insurance for my family member but I dont understand why when I submit a claim I receive an email from the claims department that my claim is missing something. I am only told my paperwork is missing something and incomplete. After I reply asking for clarification and pointing out that I included the invoice from the Vet I then receive another email a couple of days later approving my claim but not telling why I received the initial email. Otherwise the process is easy.
Benjamin Hester
It works as advertised
It works as advertised. There are some potential points of annoyance (i.e. “previous balance” won’t be covered even if it’s part of the same procedure/invoice being subitted) so you need to make sure you understand the rules. But overall, I’ve been satisfied with the service. Worth noting is that it’s also fairly expensive so it’s entirely possible for the cost over time to be more than the rebates issued.
Kelly Hanson
So far so good in my first year of…
So far so good in my first year of coverage. Pay outs are quick and staff is very friendly
Heidi
I submitted my puppies claim and the…
I submitted my puppies claim and the turn around to get reimbursed was so quick!!
Kat
So easy to submit claims
Very easy to submit claims! I was expecting a lot of back and forth, or having to push for updates, get info from my vet, etc. but it was actually so easy to do right from my phone. The claims were processed and accepted in less than a month. Very happy with the service, and now I can focus my attention all on my cat’s health.
Kenneth W Turoczy
Responses have been quick and fair.
Responses have been quick and fair.
Deborah Vannostrand
Get it, you won’t regret it
Easy sign up. Have gotten great service. Claims handled quickly and fairly
Lisa Dixon
So glad I had spot they covered a
So glad I had spot they covered a. Emergency vet visit quickly the process was very easy. The claim was resolved and paid within 10 days. Spot recommended to me by my vet.
Melissa Slonaker
Love spot insurance
So glad we decided to get our puppy insurance, especially since our pup was diagnosed with bilateral elbow dysplasia. Customer service was great and filing a claim was fairly simple. They took care of everything and paid the claim in a timely manner. So glad we have spot insurance !
KKF
Spot Insurance - The Best!
Spot Pet Insurance has been very responsive and has a quick turn-around time. Have had a very positive experience with them. Highly recommend.
Leticia Ramos
very quick and easy
very quick and easy
Jennifer Lindsey
My puppy had to have surgery…
My puppy had to have surgery unexpectedly. I submitted all the paperwork for the claim and after the deductible the amount owed back to me was deposited to my account in a matter of a few days. Great response time.
Stephanie Mckiernan
Submitting claims were easy online
Submitting claims were easy online; reimbursement was quick; itemized items not covered were clearly marked and explained.
Robert Moran
User Friendly
Very user friendly online process for anyone with a smartphone and a camera. Very clear instructions on claims. Very prompt responses.
Rochelle
Quick and easy!
Claim process was super simple and straightforward. The funds were direct deposited into my account in less than two weeks. Such peace of mind knowing I can care for my cat without going broke!
BJM
Claim process was quick and smooth!
Claim process was quick and smooth!
Rosa Aquino
I sumitted my pets Medical
I sumitted my pets Medical Bills and they were review As soon as they summitted and they took care of the Bill right away.
Melissa Cuadra
Spot has always been a seamless and…
Spot has always been a seamless and helpful insurance for my dog and I. The app is extremely helpful and pretty much answers all your questions. Love it and will renew next year as well!
Grace Huang
Very fast response and reimbursement…
Very fast response and reimbursement mail. Thank you.
Pam
Excellent experience
Excellent experience
Beverly Stewart
Prompt payment
Claim was paid in a timely fashion according to the easily understood guidelines.
Natalie Diaz
Spot Insurance makes things so easy and…
Spot Insurance makes things so easy and seamless. Reimbursements are quick! Can’t beat that!
Kat
Claim processing and reimbursement fast.
Claim processing and reimbursement fast.
Lou
Ease of claim submission; quick response!
The submission of a claim was straight forward and relatively easy. As expected the bills and Vet records needed to be downloaded, which was easy. The review process was short and the funds deposited in my bank account as was alluded to. Great Company!
Yukinori Oki
I am glad to receive the support from Spot!
Spot app is easy to navigate and to claim my pet illness. The entire process was smooth and no hustle at all. I highly recommend to join Spot pet insurance! Their customer service was fantastic that I did talk to the customer service PERSON right away.
Lorna Castro
Excellent service quick turnaround for…
Excellent service quick turnaround for reimbursement.
Lucia Arias
Awesome!
Super prompt and easy to navigate their website to submit claims
Gabriela Brown
Everything is honest and up front.
Everything is honest and up front. No hidden fees and no weird hidden clauses. Read your policy and it is what it says it is, very refreshing especially with how insurance usually works and how confusing it tends to be.
Alan
Good service processing the claim
Good service processing the claim. Took charge of contacting Vet for information and not making me the middleman while keeping me informed Thank you
Jan Sanburg
SPOT has been helpful
SPOT has been helpful, simple to use, and allows me to make decisions for the best outcome for my pets!
Ivy
I love Spot Insurance
I love Spot Insurance! We’ve been with them for years and it’s so easy to file claims, and they work efficiently to review and reimburse dog owners.
JB
I wouldn’t go to any other pet…
I wouldn’t go to any other pet insurance company, they make it easy and are completely fair.
Margaret Abbe
Pay out on my claim was amazingly quick!
Pay out on my claim was amazingly quick! It took 3-4 days after I submitted my claims, cha ching, claim payment was in my account.
Kate Duffy
So easy to submit and fast payment!
So easy to submit and fast payment!
Art Poblete
Filing claim process easy
Filing claim process easy. Review and approval process time was reasonable.
Timothy
Claim was resolved quickly &…
Claim was resolved quickly & efficiently.
Frances Piacente
Easy to process claim and rapid…
Easy to process claim and rapid response.
Tammy Maida
Spot reimbursement
Spot Insurance paid the reimbursement as promised in 7-10 days. It was very easy to submit the online claim.
Tammy Davis
Fast payout on my claim!
Fast payout on my claim!
Albert Saitgareev
Great experience with Spot Pet…
Great experience with Spot Pet Insurance. Our senior dog required costly treatment and surgery for pneumonia and a mammary mass, and Spot processed all our claims without delay and reimbursed the agreed amounts. We greatly appreciate their reliability and excellent service!
Larry Patterson
Very pleasant
Very pleasant
Kevin Byrne
Excellent Service!
Spot has come through on ALL of my claims in the past two years. It has been a flawless experience, which is somewhat rare these days.
Mary Garrett
This pet insurance is a huge saver when…
This pet insurance is a huge saver when taking my pet to the vet. It provides services that my dog needs.
Tonya
Very easy to file the claim.
Very easy to file the claim.
Phoebe Made
I highly recommend Spot Pet Insurance…
I highly recommend Spot Pet Insurance to anyone looking for trustworthy and stress-free pet insurance. Spot has been reliable, supportive and incredibly user-friendly from day one.
Allison Dooley
This was my first time ever submitting…
This was my first time ever submitting an insurance claim for my pet. It was very simple, straightforward, and I heard back in a timely manner. It made an extremely stressful time in our life a little easier.
SL
Filing a claim was incredibly easy
filing a claim was incredibly easy
Mary Austin
Ive only had one claim
Ive only had one claim. I had a deductible but SPOT paid the balance with no hassle.
Faizan Atique
How is animal
How is animal
William Brose
Spot pet insurance rocks
After satisfying my deductible, the balance of my bill was deposited in my checking account. Best of all the website is easy to navigate through and real people answer the phone if you have any questions
Kim Scoville
Submitting claims and getting my money
Submitting claims and getting my money Quickly is a huge benefit!
Helen Saliman
Submitting my claim was easy and my…
Submitting my claim was easy and my claim was processed in a timely manner.
customer
I’m very happy that they reimbursed…
I’m very happy that they reimbursed very quickly
Stephanie
Easy claims
Easy claims, great platform. Worth the piece of mind!
Debbie Samuelson
Fast turnaround.
Fast turnaround.
Catherine Holloway
Timely processing
Submitted my claim and it was timely processed.
Lorraine Gregoire
They have made making claims easy and…
They have made making claims easy and if there is any question it is very easy to call.
Teresa Guinon
Spot Pet Insurance Is Reliable and Efficient
The process of submitting a claim was straightforward, and Spot’s response was prompt. I don’t want to have to use my dog’s insurance because that means she is ill or injured, but I am sure glad I have this policy to help financially if do need it.
Mary Piskula
Claim sent claim Tuesday and was…
Claim sent claim Tuesday and was finished within 2 days. Very efficient!
Ginger
Claims
On line claims was easy once I figured it out. 2 of 4 claims were processed within 3 days and still waiting on 2 with no response as to the hold up on claims.
DJ
They were true to their word of what…
They were true to their word of what they refunded to me according to to their agreement. Once all the paperwork was submitted they paid quickly
Mary
It was easy to file a claim and…
It was easy to file a claim and reimbursement was prompt
Olga Morales
They are great at processing the claim.
They are great at processing the claim.
Sonja Paul
Love how quick you got back to me on…
Love how quick you got back to me on the claim I submitted. There was a problem with not getting reimbursed for the yearly exam. I contacted Spot and after review the exam was covered.
customer
They paid my claims timely
They paid my claims timely. Very happy with their service.
Jessica Wilson
Super easy to file a claim and great…
Super easy to file a claim and great turn around time to get reimbursed!
Lyn
My little Oscar needed to have dental
My little Oscar needed to have a dental. The Dr. had to remove some teeth. I sent my receipt in and filed a claim. I did not have to do anything else. When I checked my claim, I already had my reimbursement in my bank account. It was so easy to file. When I wanted to add another pet to my policy, I called Spot. The woman on the phone was so nice.She made it very easy. I highly recommend using Spot Pet Insurance. It is very affordable and filing a claim is very easy.
Aimee
so easy to file claims
so easy to file claims. all my cats have had issues the last few months and it’s been very helpful having such great coverage for them.
Marielle Wiklund
Reliable and quick
Reliable and quick
Jennie Hall
Great service
Great service. Easy to manage website
Robyn Lewis
I love Spot Ins
I love Spot Ins! It is very self explanatory, claims are so easy and refunds are very fast!
Karlee Jimenez
Claims are super easy
Claims are super easy! And when I spoke to a rep on the phone, she was super helpful and kind! She also asked me how my pets were doing and I felt that she genuinely cared about their well being.
Courtney Becker
Very fast turnaround rate
Very fast turnaround rate - easy to use app and website.
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