Pumpkin Review
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Reviews 2744 
Claudia Mahoney
Thankful to receive payment for dental…
Thankful to receive payment for dental services.
Robert
Claims are processed quickly
Claims are processed quickly, covering vet recommended supplements is a great covered benefit as these prevent large vet bills in the future.
PH
Reimbursement for sick visits to vet…
Reimbursement for sick visits to vet was satisfactory.
Dianne Chrestopoulos
It was very easy to submit my claim and…
It was very easy to submit my claim and have my vet's office send supplemental forms to get it processed.
Athena
Great experience using our Pumpkin Pet…
Great experience using our Pumpkin Pet Insurance!
Frank Vittorio
The process for filing a claim is easy
The process for filing a claim is easy. Reimbursement is quickly completed.
Lorna Cook customer
Great communication
Great communication, honesty and wonderful staff who care and love animals.
Kelly Moschetti-Suhay
Good insurance
Very easy-to-use and I got my money back directly into my bank account so no waiting for a check and hoping it doesn't get lost.
Ruth Blanton
We incurred some expenses on one of our…
We incurred some expenses on one of our pets that was unexpected this past year and Pumpkin was there to make sure our dog could have the care it needed. Extensive surgery and we paid a deductible and was reimbursed the difference. Excellent company
Laura
Thank you.
They are prompt with reimbursements after my submission of invoices and prescriptions that qualify under my insurance plan. My dog is living her best life and care choices are simplified with less stress.
Ramona Atkins
Pumpkin insurance is quick to process…
Pumpkin insurance is quick to process claims. Filing a claim is easy too and their customer service is responsive and knowledgeable. Also, by comparison, they’ve got one of the best plans out there. Glad I chose pumpkin!
Miriam Arocho
They are so understanding
They are so understanding, caring and really listen to me as a concerning pet parent. Thanks for all you do!!
Esther Soler González
Super easy to work with
Great experience!
Anthony
Pumpkin has been amazing
Pumpkin has been amazing. We have a frenchie who’s already had three surgeries and pumpkin has been there to help the whole time. Could not be happier with them.
Gina
Fast refund of money for claim
Pumpkin refunded the money I put out for my dog’s surgery so quickly. I was impressed!
Amber
Fast and courteous
Quick processing and customer service is always friendly and helpful.
Customer
Quick replies
I haven’t had to use the pet insurance for anything major but we took Sadie to the vet for a well check and heart worm test and Pumpkin put almost all of the charge towards our deductible. We appreciate that.
Raymond
i like the service
i like the service, plus when you need help they help .
customer
I am so grateful for Pumpkin Insurance
I am so grateful for Pumpkin Insurance! Our dog Atlas was in the ER and accrued a very expensive bill. We were able to get him the care he needed without the worry and bring him home that night. I submitted the claim to Pumpkin Insurance the next morning and we were reimbursed for 90% of the claim that same morning. Without the financial stress, we were able to get Atlas the appropriate care right away and help him recover. He is doing great, back to his old antics! I will never have dog without Pumpkin Insurance. We recommend Pumpkin Insurance 10/10
Cathy T
Great coverage
During our one-year-old Maltipoos Wellness visit with the vet she ended up having a double ear infection. I submitted the entire bill and pumpkin credited me for the ear infection and the medication used to treat it. I thought that was fabulous. Great communication with this company
SN
All I did was answer a few basic…
All I did was answer a few basic questions and uploaded my receipt. Pumpkin contacted my vet for any additional information that was needed, and I was reimbursed two weeks later via auto-deposit. They’ve been great and I highly recommend!!!
micheleval37
Very easy to submit claims.
Very easy to submit claims.
Frank
Hassle free reimbursement.
Hassle free reimbursement.
Letitia P.
Excellent customer service
Excellent customer service, lightning fast claims processing. I would highly recommend Pum;kin Insurance!
Todd
Reimbursement for TPLO
Quick turnaround and review of surgery documents. Great company and experience.
Cyndie Daley
The person I spoke to was very…
The person I spoke to was very knowledgeable.
Jeannine
The wellness package is perfect for…
The wellness package is perfect for yearly checkups and Pumpkin pays 99.9%
Patty
claim was completed quickly
claim was completed quickly
Brenda Rothermel
I sent in a claim and it was very easy…
I sent in a claim and it was very easy to do online. The response was very quick as was the refund.
Karen
The site is very easy to use
The site is very easy to use. My three dogs are under the plan, and it's been a great experience with submissions. I recommend this company to any pet owners.
EVELYN MORALES
Excellent Insurance App
Excellent Insurance App
GURALNICK, DALE
Very easy process for filing a claim…
Very easy process for filing a claim and quick payment. Thanks
Diane
Pumpkin processes claims promptly!!
I am always thrilled with the speed at which Pumpkin processes each of my claims!!!
MAC
Fast reimbursement .
Fast reimbursement .
DAVID
We haven't used any services yet
We haven't used any services yet. Can't really comment at this time.
Pia
1/2026 Pumpkin has been a great choice…
1/2026 Pumpkin has been a great choice for our family. Our baby had TPLO surgery, a very costly procedure and Everything was handled quickly and efficiently and they really come through! I would recommend Pumpkin Pet Insurance to everyone! Pia Parsons and Zoey
Omi
Fast reimbursement
Fast reimbursement
Arizona
The pre treatment estimate process
The pre treatment estimate process was quick, easy and reassuring. It calmed me to know his treatment plan was approved and would be covered before he had it. The customer service and claims process was quick and I really appreciate that.
Nick Maffei
Very simple process
Very simple process, no need to be contacting multiple agents to discuss your policy, coverage is Very clear and direct, claim service is quick and fair
Suzanne
Easy claims submission with rapid…
Easy claims submission with rapid reviews and responses and clear explanation of eligibility and payments. Representatives are knowledgeable and helpful.
Ann
My lab ruptured her cruciate ligament
My lab ruptured her cruciate ligament. Total bills were approx. $6,000. Having Pumpkin Insurance gave us 90% of our expenses. So relieved we had the insurance! Thank you for the rapid approval system. Again thank you for having that in place. A very relieved customer!
Linda
Hoping to be a satisfied customer 🙂
A friend recommended this pet insurance. She has been very pleased. I trust her judgement so I thought i would give it a try.
Carmen
Great service Rapid response. The customer service is definitely a 10
My experience with Pumpkin has been extraordinary. The customer service is exceptional. Their rapid response on payments is unbelievable. I would recommend this insurance to all my friends and relatives.
Maryjane
Pumpkin Pet Insurance
Pumpkin Pet Insurance is a great Insurance policy for your pet. They cover your pet with fast and fair pricing. The claim process is easy and fast. I'm happy with choosing Pumpkin for my pets coverage.
Lynn Diesi
Estimate coverage
Giving advance coverage reimbursement on estimate for surgery is very important.
Hazel
Ease with submitting clam
Ease with submitting clam. Quick payment.
Jeffrey
Protect your pet
We have had Pumpkin Pet Insurance for 4 years now. Customer service is Great. Their process for claims is easy and quick. Website is easy to use.
customer
Enrolling was easy and quick
Enrolling was easy and quick. Charlene was fabulous!
Linda Murray
2025 Claims for Feebie
I got behind in submitting Feebie’s claims. Pumpkin had all of them processed pretty quickly, which I really appreciated.
Rodger Kooser
Quickly settled
Company acknowledged the invoices being presented and put into review quickly. The review process was timely as well as the reimbursement Thank you
Norma
Very easy to file a claim online
Very easy to file a claim online
Samantha Schuff
Could not be more thankful for Pumpkin
Could not be more thankful for Pumpkin pet insurance - my dog was unexpectedly diagnosed with liver and orthopedic disease and they have been nothing but helpful, responsive and supportive in the most positive way. Thank you so much!
Kimberly
Never have had pet insurance.I thought…
Never have had pet insurance.I thought it was going be complicated! I'm so thankful. I have pumpkin from my two maincoons. So far, it has been a wonderful experience for all their wellness plan since they are young. Very professional when needing to talk to a representative, very helpful informative. Submitting invoices very user friendly so far, so good, I am very satisfied!♡♡
Peggy
Excellent customer service!
Excellent customer service!
Christine Hayes
Easy Process
It is easy to submit a claim and Pumpkin is always quick to respond.
Zachary
Coverage promised has been coverage received
So far my pets visits to the vet have been covered without issue as I was told when I signed up. I have had seamless transactions thus far and no issues with the insurance. Very happy I decided to go with pumpkin at this time.
customer
This company does what it says it will and it does it with very nice people helping you
The people I interacted with over the phone. Every one of them was helpful, courteous knowledgeable. I learned the ease of submitting a claim. Prompt return of my money. It was hard to figure out which animal insurance I should get there are so many and I saw good reviews of pumpkin, and my vet recommended them. I can see why I’m very happy with them.
Charlie S
Pumpkin is the best
Pumpkin is the best. Filing claims is easy and the whole process is always fair. Getting pet insurance was one of the smartest choices I've ever made.
customer
Easy to file a claim
Easy to file a claim, superb customer service
Joyce
My first and only claim was handled…
My first and only claim was handled quickly and efficiently last summer - this time it is taking over a week, so far, to even be reviewed, approved and paid. The customer service chat with Linda was ended before I was done asking my questions. Have not experienced this with Pumpkin and hope it’s an isolated incident.
Sara
Pumpkin is a lifesaver
Pumpkin is a lifesaver. Without pumpkin, providing top notch medical care for my dogs would be so much harder! I appreciate everything Pumpkin does for my dogs and me.
Ken Flanagan
Quick response
Quick response
Karen Korpi
Excellent coverage and service
Fgreat coverage.
Matthew Berger
Hooray for Pumpkin!
We've had Pumpkin for a few years now. They have always been great. Process claims and payments quickly and have great communication. Very happy with them and it's nice to know that they have your back if you have a pet health problem!
Chuck W.
Quick review and determination of…
Quick review and determination of claim. Quick reimbursement.
Dina
Experience was fantastic
Experience was fantastic
Anna
Pumpkin pet insurance has been great…
Pumpkin pet insurance has been great for our 2 year old English bulldog. It’s always a relief to know she is covered by a reliable pet insurance incase anything were to happen to her.
customer
Surgery claim
The whole process of getting our estimates approved and paying the claim was phenomenal.
Vickie Perron
Easy to sign up!
Easy to sign up!
Osamu
Best insurance company for me
Pumpkin is the best pet insurance company I have ever used. They respond very quickly to my questions and claims.
Angela
Pumpkin Pet Insurance treats their Clients like Family
Pumpkin Pet Insurance always responds to my claims and questions promptly. The Customer Service team are always extremely nice and treat me and my pup like family.
PAT SIDES
response immediate & reimbursement…
response immediate & reimbursement reasonable time and w/o hassle
Alicia Davison
So far the processes are going smoothly
So far the processes are going smoothly
Mary Ann Windsor
Pumpkin is a great insurance company to…
Pumpkin is a great insurance company to work with! Everyone is pleasant, helpful & quick to help. They keep their customers informed about claims, payments & any changes to policy. They recently updated their speed of reimbursement for payment of services that have been pre-authorized. I tell every pet parent I meet that they have to get Pumpkin Insurance! I highly recommend them.
Sarah T.
Pumpkin is absolutely worth it!
Pumpkin is great. Easy to work with and a seamless transaction that allows me to provide my beloved dog with the absolute best care. I was very skeptical of getting pet insurance but it’s one of the best choices I’ve made and is completely worth it. Pumpkin is wonderful to work with.
Anne
Very helpful and caring people work…
Very helpful and caring people work there
Deborah Combs
I love my pumpkin Insurance
I love my pumpkin Insurance. When I bought it I thought well I don’t know if I’ll ever use this, my little girl is like a baby to me, and I wanted her to be insured. Then one night December 7th she got so sick and was throwing up blood. I had to take her to the emergency vet and after I hit my deductible, which for me was $500 dollars Pumpkin paid 90% of all my bills. I am so happy that I was smart enough to buy Pumpkin insurance. She just finished her medicine and I’m hoping that I don’t have to take her back to her veterinarian, but just knowing I have, Pumpkin? is such a piece of mind for me.
Mark
Timeliness of claims was outstanding.
Timeliness of claims was outstanding.
Susan
Quick authorization and payment.
Quick authorization and payment.
Ronnie
Smooth all of it
Smooth all of it
Bruce
Protecting our furever friend
Fair premiums and fast service. caine service has been very efficient.
Ingrid
Love the instant review and settlement…
Love the instant review and settlement of my claim!!
Michael Usenia
As always the submission process was…
As always the submission process was simple and the response time was incredible!
Denise Hicks
So far so good
So far so good. I picked this plan because I wanted to have the insurance plus a wellness plan All in one. Puppies chew on things that they shouldn't so I feel good that Rosemary will be covered. I just hope I could afford it long-term because money is extremely tight right now.
Richard Aberle
Easy to use claim form
Easy to use claim form, fast response and timely payment. Thank you!
Tony
The reimbursement is always prompted
The reimbursement is always prompted
Holly
When I called
When I called, the woman answered all of my questions and I wasn’t expecting 50% back and that was a great surprise so thank you
christine
Quick response and quick reimbursement
Quick response and quick reimbursement
Deborah
Good response & quick response
Good response & quick response
Debra
Great support
Great support. Claims paid quickly. Thank you
Wayne
Just asiness of talking to other people…
Just asiness of talking to other people on the other line and helping me through the process of filing my claims everybody was really nice
Judyb
Fast claim service
Fast claim service. Helpful representatives.
Maria Ayala
Quick and easy
Quick and easy
Sandie
5 Stars!
It was easy to upload the claims, communication was very good and payment quick. I am very satisfied with Pumpkin
Happy Customer
Have had very good experience so far…
Have had very good experience so far with Pumpkin. One big claim was reimbursed in 10 minutes, which was remarkable! Very nice, American, human customer service who knows their product. No complaints at all, they are fair, professional and prompt.
Donna
Fast Processing
Very easy to process claim and upload supporting documentation. The claim was processed and the insurance payment was issued within 24 hours.
Gabriella
Highly recommend
Overall friendly process from the insurance options selection tailored to your pet’s needs and budget. First time insuring our Pets due to increasing vet costs. We had an emergency situation with our senior cat, and the overall claim process was very smooth, all online, sharing the vet’s information fast. The coverage was exactly what we agreed on our contract selection, took a couple of weeks for the review process to complete since we (Mom’s and Dad’s fault) did not submit our pets vet chart on time, however it was pretty clear and fast once they received all the details. Highly recommended
Ann
Pumpkin was awesome
Pumpkin was awesome, Had to take my pup in for an emergency and she stayed overnight. Paid with a credit card. Sent in the bill with her medical record and Pumpkin reimbursed me the next day. I was shocked it was taken care of so fast.
Olivia
Thank goodness for Pumpkin
Pumpkin has been an absolute lifesaver for us! They reimburse quickly for all visits/medications to treat non-preexisting conditions, without putting up any barriers. One time a claim was rejected due to a mistake on how it was inputted by the vet’s office on the invoice, but when I called and spoke to someone with Pumpkin, they followed up on it and called me back to let me know what I needed to do on my end when resubmitting it. Everyone I’ve spoken to there has been nothing but kind and helpful and it never takes long to reach someone. The yearly rate increase is very minimal to none, which is amazing, considering what I’ve heard about rate increases with other insurance companies. When I count my blessings, Pumpkin is one of them!
Kathy Sheridan
Easy to get a quote & customize…
Easy to get a quote & customize the plan, if preferred. Good communication. Fewer number of days for plan to go into effect compared to other companies. Haven’t used it yet. Today is my first day to have coverage.
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