Embrace Review
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Reviews 10147 
Danielle Winter
The Embrace website is so easy to use…
The Embrace website is so easy to use to file claims. I am extremely pleased with Embrace.
Melanie Drazkowski
Wonderful service from Yunelly
Wonderful, personalized professional service from a caring professional - her name was Yunelly. She explained to me that if I did nothing, our two cats that are now 14 years old would be having a near double increase in their monthly premium. She went over alternatives and how to reduce the premium and explain how come the rate was going up? I kind of understood why most of it was going to be, but I really need to be honest was a bit shocked at the amount of increase! You have to admit we really treat our babies like humans anyway it’s pretty much the same cost as a human healthcare insurance when they get older. Anyway, she was wonderful and help me make a decision on how to move forward.
Lauree Morton
Easy to submit claim
Easy to submit claim. Clear directions.
Pablo
Very easy to use
Very easy to use, check or file a claim.
Craig Hunnewell
Not satisfied in continuing with Embrace
My dog had to have a tooth removal and a representative told me it was probably covered up to 75%. Embrace didn’t support 1 %. Also, an upgrade in coverage cost doubled.
Daphne Carrozza
The sight is easy to navigate.
The sight is easy to navigate.
Customer
Acted on the claim very quickly
Acted on the claim very quickly, just submitted the vet bill of services and they took it from there, very happy with the service
Suzanne A
Quick & Easy Claim Submission
Submitting the claim was easy to do from my tablet. Thank you for making it available rather than having to mail anything in!
Tracy Milligan
The claim process was seamless
The claim process was seamless — I received pre-certification within minutes. My French Bull dog suffered an acute allergic reaction and had to be rushed to the ER vet. Due to the severity, he needed an overnight stay, but knowing that Embrace covered the cost was incredibly reassuring. He’s doing fine now!
MA in Palm Coast
Quick, Easy and Fair
Submitting claims and receiving reimbursements is quick an easy. Evaluations are fair.
Bonnie Lorson
I have had multiple claims in the past…
I have had multiple claims in the past 4 years for my cockapoo , Kelsey. I have never had any problems getting my payment. I am so happy I purchase this insurance if not I would be very hard pressed for money to pay for her to have care.
Rosie Dodd
The ease in filing a claim is…
The ease in filing a claim is remarkable. Wow!
Mike
Always efficient and dependable
Always efficient and dependable
customer
Easy to submit claims.
Easy to submit claims.
James Griffin
Embrace was a GREAT choice!!!
I am very impressed with Embrace. From the agent who sold me our pet policy to our first claim process I have been extremely pleased. Even when you call to ask a question the people are very helpful, professional, and courteous. Definitely glad I went with Embrace for our pet insurance.
Robert M
Agent took the time
Agent took the time to fully explain policy and gave detailed instruction on how to file a claim
Alicia R-S
1st Claim Submittal
Submitting the claim was simple. Now, if the payment process is just as easy I will be thrilled.
mqwalk
The app kept stopping
The app kept stopping so I had to use my computer. That's fine, but what if I didn't have access to a computer? I'd be stuck.
Matthew Jones
CONSTANT SENDING OF SAME PAPER WORK
The app is easy use. However every time I file a claim they say they need all paper work for my dog called the S.O.A.P. I have sent it numerous times via email and the app but keep getting my claims delayed by weeks or months because they say they do not have all her paper work when they do!!! It can be frustrating and annoying every time I file a claim have to explain they have all the paper work and then waiting months to finally get reimbursed after several back and forth emails. It's like nothing is saved in my file??? I Cant understand the issue.
Stephanie Burg Rykaczewski
Very easy to submit claims and easy to…
Very easy to submit claims and easy to contact on phone (and helpful and kind)
Edgar Anderson
Great quick claim service
Great quick claim service. Received reimbursement of funds quickly!
Kari Druyen
Simple to use and fair pricing
Simple to use and fair pricing
Mary
Embrace cares
Great team!
Joseph Ricci
I wasn't sure that insurance was worth…
I wasn't sure that insurance was worth it but on the first visit I paid $249 Embrace reemburshed me $150 of that, which is great. They didn't give me more I guess due to the fact that one charge was a fecal test at $70 so its all good. I have 90% and $100 deductable.
Sandra Lima Porter
Easy claim process just would like more…
Easy claim process just would like more wellness coverage.
Laurie
So easy to submit a claim and payment…
So easy to submit a claim and payment is timely, do love this insurance
Sheryl
Submitting a claim was easy
Submitting a claim was easy and they were very prompt in sending the money I was due.
RICHARD LODICO
always fast to submitt a claim
always fast to submitt a claim
Carol Haff
I’m very happy with this coverage for…
I’m very happy with this coverage for my two dogs
Len Marchese
Very easy to complete a claim
Very easy to complete a claim. The website provides a nice stepwise process and is clear an easy to read and navigate.
Libby MacDuffee
Easy
Easy, quick and effective.
frank casciari
excellent service
excellent service
Heather Brostrand
Embrace has been an excellent company…
Embrace has been an excellent company to work with. Their representatives are PET FRIENDLY and professional and efficient. Submitting claims is REALLY easy. We have had Embrace for two cats and now for two dogs and a cat. I am a very satisfied customer!
Kim Henning
Betsy made my renewal process very easy…
Betsy made my renewal process very easy and understandable. Thank you very much!
Expert Electrology Laser & Est
Submitting a claim was very easy
Submitting a claim was very easy, the promos walked me through it quickly. I spoke to a representative who helped me with the online process. Hoping our claim gets taken care of for us.
Catherine Dorwick
Quick reimbursement
We have used Embrace pet insurance for 9 years now, always with a good experience especially during the hard times!
Dawn
Excellent experience!
Hannah was excellent and was so helpful during the setup process, I would highly recommend.
Leopoldo Kahn
great processing of claim good timming
great processing of claim good timming
Michael Rutledge
Very easy process--wish human claims…
Very easy process--wish human claims were this easy
Irma C.
I just submitted my first claim
I just submitted my first claim. It was very easy but i have not received an approval yet let's see how it goes.
customer
Embrace is great
Embrace is great. The communication, ease of claim submission and turnaround time. The customer service is on point and exceeds expectations. I would recommend and do it all over again.
Mountainvco
Took the insurance for a test drive for…
Took the insurance for a test drive with my claim. Not sure at this time, but: -$48.50 x 12 = $582 per year without meds -$877.46 Deductible +$1033+ for the claims including meds not covered $1,459.46 Total out by customer. I could be off by change or dollar, but that's the picture I was looking at. However, they were kind and courteous.
Danielle Mayrberger
I called to cancel my plan and was…
I called to cancel my plan and was subsequently hung up on when I told the representative that everything is a pre-existing condition according to their underwriters as that was my response to her telling me that any new insurance company I select will do the same thing.
Tracey M
Embrace Pet Insurance is the real deal
Embrace Pet Insurance is the real deal. My dog had to have emergency surgery for bladder stone removal after being diagnosed with a urinary tract infection. I received an invoice from the vet for the initial visit and another invoice for the surgery. I submitted the invoices on Embrace's website and 2 business days later they issued 2 checks and dropped them into the mail. I couldn't be happier with this company. : )
B Ward
Easy and straightforward process!
Easy and straightforward process!
Philip Cestaro
excellent insurance and simple to file…
excellent insurance and simple to file claims
Dan
Is there anyway that you can add "Rx…
Is there anyway that you can add "Rx Renewal" to the diagnosis?
sharon edelman
Very personable and gave me useful…
Very personable and gave me useful information
Christina
So easy to file a claim
So easy to file a claim! I mostly submit for monthly grooming and then for yearly/routine vaccinations. Highly recommend Embrace Pet Insurance
kevin mitchell
Wow!
Wow! It was very fast and easy to file the claim.
Robin Hicks Weaver
It's just so easy sending in your…
It's just so easy sending in your bills...a lot easier than my own health insurance!!!
Julie Tarbuck
Forget it
Forget it, too complicated for old people.
Julio Hernandez
Easy and fast
I like the easy and practical way I can place a claim without difficulty. I love the response time and method.
Donna
My dog got bronchitis
My dog got bronchitis, took him to the vet. He had xrays and was prescribed antibiotics. I sent the invoice to embrace and was reimbursed in less than a week. Thank you Embrace
Vicky G
Easy to submit claim
Easy to submit claim. However, I just submitted it and haven’t gotten an approval yet so I can’t speak if it was actually approved.
Edmund Piccolino
wonderful service and an easy web site…
wonderful service and an easy web site to use
Chris Dagg
Claims processed quickly
Claims processed quickly
Miriam Clark
Thanks to Embrace Pet Insure
Thanks to Embrace Pet Insure. Is easy to make a claim. I am very happy.
leslie anderson
A great company that values dog health
A great company that values dog health. Easy to submit.
Johnnie Newman
I have never had a problem with getting…
I have never had a problem with getting help with question. Always so polite and very helpful.
Monica
I have only had a great experience with…
I have only had a great experience with Embrace the claims are easy to file and paid quickly
jaden kiefer
Super easy to make the claim and hear…
Super easy to make the claim and hear back within days.
SHIRLEY
Embrace has been very good to work…
Embrace has been very good to work with- They tell .me what I need to do and help me with the processing of my claims
Molly
Shamefully increasing to the highest…
Shamefully increasing to the highest premium each year of my dog’s life. I’ve been with them for 12 yrs. They only care about money not the animals. They pay for what they say they do because they have to.
Noni
Our kitty had a 3 day hospital stay
Our kitty had a 3 day hospital stay. I sent in my claims and documents and prepared to wait for approval. They were approved in less than 24 hours! The service is awesome and the coverage was as expected. I am very grateful for Embrace!
Evelyne Hennick
Your customer service have NEVER let me…
Your customer service have NEVER let me down. Every person I've spoken with has been kind, knowledgeable and so helpful. I love working with your company. I PRAY that you never change. I know INSURANCE has a stigma, I'm hoping that EMBRACE actually stays COOL -- making pets just AS important as their bottom line!
Ann S.
Fast claims & pre-certifications
Quick, accurate & efficient claims process. Super fast pre-certification process of ensuring coverage before proceeding with costly medical testing.
Adam Silva
Great service & caring
Embrace has always been wonderful and easy to deal with. Claim submission is a breeze and everyone I have ever spoken with is polite & professional. They are also very caring for our Dogs. Highly Recommended
Diana Mercer
Hassle Free!
Not cheap insurance, but it's really easy to submit a claim and processing is hassle free. Frankly, I can't believe it. My dog has cancer and I've had to take her to a veterinary teaching hospital at Purdue University for specialized care and the insurance company hasn't given me a problem at all. They also pay claims quickly. What a relief!
Janis Ritter
Embrace Coverage
Our cat has been experiencing health issues recently, some of which are serious. Embrace has reimbursed us for sll of the claims we have submitted to them. I am very satified with this company.
Sarah \
Easy to use Insurance
It's very easy to submit a claim, and Embrace usually gets back to me in a reasonable amount of time. They make it clear what is and is not covered by my cats' policies, what the deductible is, etc., so I don't have to worry about any of that. I'm getting a great deal on the one cat, who has a claim every month for her prescription, and the other cat only ever used his once, but boy was I glad to have insurance when he did.
Noelene
I am not very computer literate
I am not very computer literate, however by following directions that were easily understood I was able to file a claim. Your website is very user friendly. I also had a conversation not too long ago with one of your employees and was very pleased with how considerate and helpful she was.
Kathie Moon
Customer Service was great as always
Customer Service was great as always
Julia Bakos
I love Embrace Pet Insurance
I love Embrace Pet Insurance! It is so easy to upload a claim and they process it right away!! If you have any questions or concerns, their staff is helpful and quick to resolve your problems (if any):)
Claudia Baeza
They were very fast in completing my…
They were very fast in completing my claim! I got like 90% of the bill back!! I’m very happy with this insurance:)
R CM
Embrace protects our family through good and challenging times
Our family has been protected by Embrace since Holly's "Gotcha Day". It's been 4 years now, with unwavering protection from Embrace to Holly's well-being. They kept their promise and covered Holly's healthcare needs, reimbursing all the vet and specialty cares. Holly went through TPLO on both hind knees, tumor on tail, and now back pain related to spinal disc infection and inflammation in the last 4 years. Embrace is there for us through all these. We are grateful for Embrace and will recommend them to anyone needing pet insurance.
Heidi
First of all thrilled to talk to a real…
First of all thrilled to talk to a real person and secondly, their insurance programs for pets are wonderful. Easy to submit claims, takes a couple of minutes and reimbursement occurs within two weeks. The wellness program is a great add-in to our emergency and sick policy allowing for grooming, wellness check-ups, food, etc. a great all-around saver. Love it.
Debbie West
You get answers quickly
My questions are always answered and representatives are always very polite and informative
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