Veterans United Review
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Reviews 12621 
Bobby
Great service
Great service! They were very professional and courteous. They handled all my needs in a timely fashion. I STILL CAN'T BELIEVE I'M A NEW HOME OWNER, THANKS TO VETERAN UNITED AND THEIR A-team.
Ashley Garrett
Phenomenal Team!
Everyone on the team was phenomenal and so professional and sweet! We loved working with everyone involved! If you're looking for a home, this is the team for you. We couldn't be happier with everyone and the amazing work everyone put in to make things happen!
Rocky
My loan officer Alberto and his team…
My loan officer Alberto and his team made my home buying experience very easy and a smooth transition from day one until closing. Always available to explain everything to me.
ERIN
Cody Smith and Veterans United: A Team You Can Trust Every Single Time
I’ve worked with Cody Smith and his team at Veterans United for over 10 years, both personally and professionally, and I can honestly say there’s no one I’d rather work with. They’re consistent, reliable, and just genuinely good people who care about what they do. Whether it’s helping me with my own home loan or assisting someone I’ve referred, Cody and his team always go above and beyond to make things smooth and stress-free. What stands out most is how they treat people—with respect, patience, and honesty. You never feel like just another file on a desk; you feel like you matter. It’s rare to find a team that’s this dependable for this long. After a decade of working with them, I can confidently say they’ve earned my trust for life.
Robert
Veterans United is the partner to have…
Every facet of the process was facilitated by the team in a way that made my stress nonexistent. Hardest part on my end was waiting to close.
ron
Everybody involved in our purchase
Everybody involved in our purchase Done an outstanding job. We were Keep abreast of every step and we able to do our task from home Easy. Thanks to all . Great job..
Eric Bouldin
Satisfied homeowner
I would like to thank everyone on the team @ Veterans United for their dedicated diligence that helped me & my family in getting our home. The team kept us well, informed, answered any & all questions that we had, made sure everyone involved were on the same page, & made sure we understood the process. It has been a long, & arduous journey but you guys kept swinging with the bat for us with every ball thrown & we thank you for it.
Robert
Fast service
Fast service
Jacob
Veterans United made my first home…
Veterans United made my first home buying a great experience and I would highly recommend them.
Megan
All my questions were answered fast
All my questions were answered fast. This was my first home purchase, and we did it without a realtor, every step of the way they were there.
Brenda LaRock
Excellent Service!!!!
Excellent Service!!!!
Alexander Lewis
Easy they were very helpful
Easy they were very helpful, friendly and knowledgeable
Chad
Great company
This was a great company to work with. Made my home buying experience easy.
Karl
Easiest refinance ever!
Rick and his team contacted me to let me know rates had dropped and we got the refinance started right away. The whole thing was as easy as possible and only took about 45 mins total to complete the whole deal and save me a bunch of money. Veteran's United is the way to go for any veteran!
Philipp
1st time home buyer who had a lot of…
1st time home buyer who had a lot of questions and alot of concerns. Helped me out with everything and guided me thru the process. Would highly recommend.
Billy
Ignorance is costly
So far, the only complaints I have are the extra fees (which are an unfortunate consequence of dealing with any lending institution) and not being adequately informed of the procedures for filing a claim on the warranty I purchased with my home. My HVAC system went out within a few months of purchasing my house. Because I didn't know the correct process for filing a claim, I was refused the warranty coverage I paid for. It cost me an extra $11,000.
Carlton
Result driven teams.
Team was knowledgeable and professional.
Gilbert
I really appreciate the whole team that…
I really appreciate the whole team that helped me get the loan to buy my house, the process was smooth and the whole team was very helpful, Dan , Taylor you guys are the Best
Mark
They made home buying easier than…
They made home buying easier than shopping for groceries
Jevar
Amanda is god sent
Amanda is god sent, patient and kind. Thank you from the bottom of my heart for everything you and Adam did for myself and family.
Nytavia Tyson
Dream Come True!
Very fortunate to have access to Veterans United as a recently separated Army Vet!
Corey
VU genuinely cares about YOU!
Veteran's United genuinely cares about people and their customers. They treat you as "family", not just another customer. Once they prepare you, via prior approval, to purchase a home, get you through the process of purchasing a home, then closing, that's not the end. They continue to partner with you. For example, we purchased our home 2 years ago, but when interest rates dropped a couple of weeks ago, Ryan Schuermann reached out to us to offer refinancing! This was the second time! What company/companies actually take the time to keep up with customers in this way? We don't know of any. VU and Ryan are absolutely AMAZING! In addition, the professionalism, knowledge, patience, and kindness demonstrated by Ryan and Jessica, are all qualities that contributed to my wife and my desire to do business with Veteran's United. We were a little skeptical at first, because these qualities seemed to good to be true. However, it's been 2 YEARS since we purchased our home and NOTHING HAS CHANGED! Ryan and Jessica are still AMAZING!
Kenneth
Second home down with Veterans United!
My second loan with veterans united great professional and fast and reliable, will be doing business in the future with them!
Robert & Kelly
We come back to Veterans United every time!
We have depended on Cody and Veterans United for all of our home purchases in FL. Cody and his team are courteous, professional and efficient. They closed our VA loan in 26-days!
Carlos
The Team responsible for home loan was…
The Team responsible for home loan was excellent. Very responsive and made the process go smoothly on all aspects. Very satisfied with my experience.
Frank R.
Always so helpful and positive.
Everyone at Veterans United was always so helpful and positive. No matter the time, they were always quick to respond or reach out regarding any concerns we had.
Anthony
Working with my loan agents
Working with my loan agents
Kyle
Team support
I work full time and the team worked within my schedule.
DAVID P
David and his team worked seamlessly to…
David and his team worked seamlessly to provide me with exactly what I needed. The team is professional, quick and efficient. Thank you again.
Everett
When you have people in your corner looking to help you.
What made this experience GREAT for me and my family is the fact that people like Mrs. Amanda Lister and Jake Tacklebum work hand in hand from start to finish always being upfront with me and made sure all stages were covered in a timely manner. to meet your closing deadline.
Kaivon
Great Experience
The entire team was super professional and thorough. I felt I essentially had to do zero legwork. This team was extremely trustworthy as well! Which is a big deal when applying for a big loan!
Rockmon
Veterans united is amazing
This is the second time I went through veterans united, it is always amazing!
Kim
They Make You Feel Like Family
I’ve had the pleasure of working with Mr. Bill Bales from the initial purchase of my home through the refinancing process, and he has always been honest and straightforward. He took the time to answer all of my questions and provided excellent guidance along the way. I truly appreciate him and his team — they make me feel like family. Veterans United is
Rosalia Danniballe
My experience was amazing!
My experience was amazing!
Kevin and Christina
Dedicated Loan Officer and Team
Senior Load Officer Travis Ward and his Team did an outstanding job with handling the loan process for our new home. He and the Team were very communicative and well organized, asking for documents and following up timely to ensure the underwriter had all paperwork needed to review the load. Travis and his Team worked well with the builder's representative and the escrow team to ensure we would meet the escrow closing date without any issues. Nothing but knowledgeable and professional people. So happy to have them handle our loan process.
Brian
Very nice people, easy to work with very efficient.
Very easy to work with. Very knowledgeable people.
Anthony
Everything went smoothly
Everything went smoothly, I closed in under 30 days, communication was abundant!
Jesse
This was my 4th time using veterans…
This was my 4th time using veterans united, and they were fantastic as usual. Josh Schultz is amazing at his job, he makes the whole process so easy.
David Wilson
My Home buying experience weas Easy…
My Home buying experience weas Easy especially for a first-time home buyer. My team made the process so easy and streamlined. Absolutely would recommend
Charles R. Blondheim Jr.
The Veterans United Hayley Team
I would like to thank Veterans United for the Outstanding team that was led by Hayley Glennon. The personal touch that was applied by every member of the team was very Professional, Knowledgeable, Reassuring and Personable. I for one do not believe in chance meeting of anyone, I truly believe in Divine Intervention ( the meeting of people by God's design ) to learn and be helped in the completion of a journey that my Lord and Savior Jesus put me on and that team led by Hayley was inspired to get me across that finish line of purchasing my first home. There were times that I voiced my concerns about getting there but my team was Inspiring with their words of Comfort and Dedication that they would get me there, that Determination by them increased my Hope and as we all know, Hope Springs Eternal. I moved into my home on 10/11/25 with a sigh of Relief and Completion within my Heart that God Inspired my team to get Done. Veterans United has some of the best if not The Best people you can Trust and Work with in purchasing Your home. Even those of us who Lead needs Leaders and Veterans United is a prime example of Leaders. So with all my Heart, Mind, Body, Soul and Spirit. I thank God for leading me to contact Veterans United and Blessing me with the team that He had in place to work towards a Blessing He had planned for me. To Veterans United, Hayley Glennon and the Entire team I Pray that you all...Continue to be Blessed and a Blessing to Others.
Keri
Everyone was very knowledgeable and…
Everyone was very knowledgeable and made my experience move along smoothly.
SCOTT FOSTER
Rich, Tiffany and Kristen are amazing!
Rich, Tiffany and Kristen were very patient, professional and helpful throughout the loan process. They are great at what they do, and I appreciate them for all they did to help me. The loan closed on time, and everything was delivered as promised. I am so glad I chose Veteran's United to handle my VA loan.
Douglas
Great customer service
Great customer service. They kept us informed throughout the entire process.
Brenden
Quick and easy
Veterans United has made it possible for me to own a home and has made the experience quick and easy.
Matthew
Great Experience
The team made buying our home and then refinancing a breeze.
Hermes
Easy to follow with the expert leading…
Easy to follow with the expert leading the way
Gerald
Very professional kept me informed…
Very professional kept me informed during the whole process.
Patrick
God is good !!!
Was treated with respect and my loan team made it easy
Ken reid
My VA refi
Straightforward easy process.
Courtney
The whole team I had was great all the…
The whole team I had was great all the way around. I would highly recommend them all. Thank you for everything
Saugat
Above and Beyond Every Step of the Way
The entire experience was great because of the team’s professionalism, clear communication, and genuine care throughout the process. They made everything smooth and stress-free, keeping me informed every step of the way. This company truly excels at providing excellent customer service and making their clients feel valued and supported.
Landon
Excellent Service
Excellent Service – Highly Recommended! I had a fantastic working with Veterans United! They helped me get preapproved quickly and efficiently, which allowed me to buy the house I really wanted. The entire process was smooth and stress-free, and they were always available to answer my questions and guide me through every step. Their professionalism, clear communication, and genuine dedication made all the difference. I’m now in my new home thanks to their help, and I couldn’t be more satisfied. I highly recommend them to anyone looking to buy a home!
Charles
VU DA BEST
First time home buyer here, if I had known buying a home was so simple I’d have one in every state. With Veterans United there is always someone there to help you reach that next step, answer the most random question you could think of, and get you your home before you know it.
John
I highly recommend working with…
I highly recommend working with Veterans United. When my longtime VA lender, whom I’d banked with for over a decade let me down, I reached out to Veterans United, and they immediately stepped up. Their team moved quickly, communicated clearly, and helped me close on my home in just one week. My loan officer and loan coordinator were always positive, responsive, and genuinely invested in helping me succeed. What really stood out was the personal touch. They even sent a thoughtful gift for my dog after closing. It showed just how much they care about their clients as people, not just transactions. I couldn’t have asked for a smoother or more supportive experience.
Candice
Go with Jamie
Jamie made the home buying and the home refinancing a dream!
Terry
Great Service
Great service, always stayed in contact, extremely professional Always They made the process go easy and well. I would highly recommend this company to anyone. They work as a team to help.
Mr. O
Out standing help from the team
Out standing help from the team
nancy
Lindsey and Emily made the process…
Lindsey and Emily made the process clear and were very helpful, attentive and responded promptly to calls, emails and texts. I would highly recommend them and Veterans United Home Loans to others.
Edward
I appreciated the professionalism
I appreciated the professionalism, and the care the team took to make this a smooth transition
Leo
They are awesome
My hubby and I are well taken care of. They stay in touch and helped us through everything
Ernest Prusakowski
Everyone involved was professional and…
Everyone involved was professional and followed up on every step of the process.
David
Veterans United Home Loans
Rick and his team at Veterans United did a fantastic job of keeping our purchase moving forward from pre approval to close of escrow. Very responsive and helpful every step of the way. Great team, great job!
Terry
Veterans United has always been on top…
Veterans United has always been on top of what I wanted to achieve. I appreciate their concern when it comes to my needs.
Merlin
THIS COMPANY HAS IT GOING ON
THIS COMPANY HAS IT GOING ON! VETERANS UNITED HAS A WEALTH OF KNOWLEDGEABLE PEOPLE. THEY HAVE ALL THE RESOURCES I NEEDED TO PURCHASE A KNEW HOME. I DIDN'T HAVE TO SEARCH FOR REAL ESTATE AGENTS AND SEARCH FOR ANY RECORDS THAT I MAY NOT HAVE HAD. THEY DID IT ALL AND I THANK THEM FOR THEIR SUPPORT!
Kristina
Everyone was super helpful and they…
Everyone was super helpful and they walked us through everything about buying our first home. They always kept us updated step by step and everything was a 100% straight forward at all times
Michael
It was a great experience from start to…
It was a great experience from start to finish
Ricardo
Jake and the other members of the team…
Jake and the other members of the team were amazing. They helped me every step of the way and made it all easy to understand. They helped me when others didn’t. I’m extremely grateful for my team and would 100% recommend them to other veterans. I know I was assigned the best team at Veterans United.
Jonathan
Veterans united is so helpful
Veterans united is so helpful. This is the second time I have used them for a home loan. My loan officer Amy carder was fantastic and very helpful in the process. She would answer all my questions quickly and kept me informed
William
Couldn’t have had a better team helping us
If we could give Aimee and Kat a score of 20 instead of 10 we would in a heartbeat. They cheerfully walked us through all of the steps needed to refinance our mortgage, always patient with our questions and always being sure we understood our options. Phone calls, emails or texts were always answered quickly. each time there was an item on the Veterans United check list of things we needed to respond to they made sure we saw it and followed through. As we were looking for our new home for a long time, they worked with us to keep our pre approval status current with a minimum amount of effort needed on our part. We’re very happy and very lucky we got to work with such a wonderful team from Veteran’s United.
Damiso
Aaron and My Entire Team Was Amazing!!!
Very smooth and streamlined process. 32 days from application to closing was highly-efficient. I am very pleased with how the entire process went. The entire team made my experience amazing!!!
Tavares
Vu was amazing
Everyone was amazing.. would highly recommend.. always in contact with us
HOWARD PHILLIPS JR
My personal Team at Veterans United Home Loans
I have never had such a great experience with a new home purchase until now. My team was lead by Lindsey Edgell (Loan Officer), along with Kari Frank (Loan Coordinator), and (Chris Cole) Home Buying Concierge. Combined, they made my loan approval experience smooth and successful. They rode this process by my side all the way. I would highly recommend Veterans United to handle your home loan.
Yvonne Burkes
Knowledgeable
The patient, and knowledgeable team that we worked with were outstanding . I recommend them.
Bob Gray
The numbers need to go to 12
The numbers need to go to 12, because the whole team was great and responsive. I would definetely recommend them to anyone.
EPB
VU is the best!
Kelsey, Matt, and the rest of the team were superb. They made our house buying stress free. We were always informed on where we're at in the process. We were able to close on the house in 30 days. I definitely would recommend Veteran's United.
CV
This is my second loan through Veterans…
This is my second loan through Veterans United. A lot more complicated than my first but John and team got it done.
Ruben
Carl and the team were just so AMAZING
Carl and the team were just so AMAZING! They were super friendly and easy to work work with. They made every step of the process very easy! We've heard from many people that buying a house is a nightmare, but luckily I had a GREAT TEAM like you all to assisting me with every step along the way! I truly never felt alone throughout the whole ordeal. I am grateful to have the opportunity to work with such an amazing group of people who truly give TEAM it's definition.
Carmen
The process was very thorough and…
The process was very thorough and detailed. The entire team was always willing to help and took the time to explain every step clearly. I truly enjoyed working with everyone.
Bruce
Veterans United...top notch service for home loans
Veterans United did an excellent job on making this mortgage assumption go smoothly and rapidly. Sarah even put in the extra effort by working on our file during her daughter's gymnastics practice! Thank you to the Jody's entire team.
Derrick
I was an inexperienced home buyer with…
I was an inexperienced home buyer with a lot of questions, VU was there every step of the way. Help to relieve the tension and stress.
Michael Newsome
How she navigated me through the systemas to move it was for my paperwork…
Has to move it was for my paperwork dinner with the personnel Kelly and so forth working there and how she never waver or got tired of answering my questions giving me insight and guidance on my first refinance Yes that was a blessing and thank God for her
Dexter
I highly recommend Kayla and Lynette
I highly recommend Kayla and Lynette, who assisted me with my recent mortgage loan process. Their professionalism, attention to detail, and commitment to exceptional customer service truly set them apart.
Corina
Cam and his team were great
Cam and his team were great, fast, efficient and most importantly, kept me in the know every step of the way!
Brandon
Great experience
It was a great experience
Yadir
As a first time buyer
As a first time buyer, i was unsure where to start and what to do, Veterans United made our home buying experience very easy.
Dakyara
Working with VU was a great experience
Working with VU was a great experience. Being active-duty Navy and being deployed while in the process of buying a home was absolutely stressful, but the team was very attentive and helpful. They worked with my schedule and made sure to communicate everything that was needed from me promptly so I could gather said information/ documents. The realty team assigned to me was also great. Giving me thorough video tours of the places under consideration and pointing out anything that they thought important. Again, great experience and would choose Veterans United again.
Jacob
VA Buyer
worked together to get the client into their new home right at 30 days communication was great!
William Ruddiman
The people of UV were terrific!
The people of UV were terrific!
Miguelito
What made my experience so great ?was…
What made my experience so great ?was the team their knowledge and willingness to go above and beyond for those that are looking for their first home or second home and putting them in the right spot with the right people to find the right home.
Thomas
Great job by the team
Great job by Aaron, Christie and the team! They worked seamlessly with us and our realtor.
Eric
Absolutely awesome group of people,the…
Absolutely awesome group of people,the hardest working ive been involved with it was a pleasure to work with them and definitely recommend they are the best at what they do.
Herman
Melissa Kunkel and her team made our…
Melissa Kunkel and her team made our experience buying a home easy and stress free. They are top notch!
April
High praise!
I worked a lot with Kris and Caytlin with my initial home purchase and was very transparent about my anxiety. They walked me through every process and when I misheard some aspects of the process, they helped me through keeping within my schedule. They were very diligent and timely with their repsonses to my questions.
Christopher
It was very easy and not so stress full
It was very easy and not so stress full
Pete & Chemagne Isgett
Salute to the outstanding Team!!
I can’t say enough good things about our first experience with Veterans United and my loan officer, Tyler Salter. From start to finish, the process was smooth, transparent, and handled with genuine care. Tyler and the team went above and beyond—always available to answer questions, explain every step, and make sure we understood exactly what was happening. What really stood out was their sincere dedication and top shelf professionalism. They treated my wife and I with respect, kept me informed the entire way, and made what could have been a stressful process feel easy and organized. I never once felt rushed or uncertain—they truly had my back from start to finish. Veterans United has earned my trust and gratitude. I would highly recommend them—and especially Tyler—to any fellow veteran or homebuyer looking for a team that’s committed, knowledgeable, and truly cares about their clients. Thank you for helping make our dream a reality!
James
Excellent Work
The whole process was very enjoyable due to my team member's diligence and help. Always quick to answer questions or concerns and very patient with all my questions, thoroughly explaining things and keeping it on a level that was user friendly. I highly recommend Veterans United.
Arthur
Bill Bales was amazing
Bill Bales was amazing, up front, and demonstrated excellent leadership in the whole process.
Jeffrey S.
Awesome Experience at Veterans United!!…
First of all my Loan Officer Matt kept me informed throughout the entire process and worked diligently on my behalf. Jenny the loan coordinator was on it every step of the way! Bianca the Concierge also kept me informed! These people are great at what they do and should be rewarded!
Brayland
Everything was easy from the start
Everything was easy from the start. I love this company they make home buying easy for you. I definitely will buy with them again.
Sarah
I have tried in the past to purchase a…
I have tried in the past to purchase a home and finally with Veterans United I was able too. My experience with them was easy from start to finish. They handled everything and if they needed something I provided it. Just that simple, and 20 days later I am moving into my new house! Thank you to the whole team at Veterans United!!
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