Veterans United Review
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Reviews 12181 
Christopher
James and his team were incredible
James and his team were incredible. I can’t recommend them enough. This whole process was SUPER easy. They took away all our doubts and fears and really made the home buying process as smooth as possible. Great communication and you can really tell they care. Highly recommend to any Veteran looking to buy a home.
Diego
New home
Exceptional! They got me approved and worked diligently to have all paperwork ready for closing.
Becky
Above and Beyond
Everyone on my loan team worked so hard for me to make my VA home loan experience as easy and as pleasant as possible. Aaron and Amy kept me ahead of the curve when it came to having things ready for underwriting. They were also so patient when my work schedule would stall the process. They went above and beyond and I appreciate them so much for the work that they do, and for treating me like a person vs. another file to hurry up and push across the desk. I highly recommend using Veterans United for a VA home loan.
Kenneth
Their Customer Service is Awesome
Their customer
Reginald
They really care
They really care
Robert
My experience with Veterans United
The experience I had with Veterans United was amazing! Clayton and his financial team were awesome! They answered all of my questions and were so helpful throughout the entire process. I would strongly recommend them to anyone looking to purchase a home.
Preston
Awesome job!
Awesome job!
Gregory
My third time with this company
My third time with this company
Kevin Stearns
My entire team i was working with were…
My entire team i was working with were incredible. They communicated through out the entire process no matter how stress discouraged through out the process I got they were there and helped me through it. I would use this team again hopefully when the time comes to do it again I want the same onse working on it with me
David Urban, USA, SFC retired
Like family 6/25/25
My wife and I developed a working relationship with the VU team. They are consummate professionals, responsive, and have the answers.
Courtney
Absolutely a stress relief and…
Absolutely a stress relief and stress-free experience from start to finish! Smooth, fast, and easy! Would highly recommend Veterans United and our team that consisted of Ellis, Justin, and Josh.
Rawricka
My realtor and loan officer T
My realtor and loan officer T. Spears. They were with me every step while deployed in Poland
Darren
Communication
Communication
Melissa
Scott and his team were absolutely…
Scott and his team were absolutely great from start to end
Mike
I had an outstanding experience working with VU…
I had an outstanding experience working with Veterans United, especially with Katie Hayes and her incredible team. From start to finish, the entire process was smooth, transparent, and handled with the utmost professionalism. Katie was not only knowledgeable and responsive, but also truly cared about making sure I understood each step along the way. Her team went above and beyond to keep me informed and supported—from initial application through closing. Their attention to detail, proactive communication, and commitment to service made a typically stressful process feel manageable and even exciting. As a veteran, it meant a lot to work with a team that genuinely understands and supports those who’ve served. I’m incredibly grateful for their help in making homeownership a reality, and I highly recommend Katie Hayes and Veterans United to anyone looking for a top-tier lending experience.
Phillip Cooper
Jeremy Henry and team
Jeremy with Veterans United and his team are great! They got us to closing in a timely manner and with us every step of the way!
James
Evan and Team are AMAZING
Evan and his team were always available to answer questions. We were always nervous because this was our first home purchase but Evan and team would ease our nerves and help us when we had questions. Evan worked with our realtor to make everything come together with no issues. We can not thank Evan and his team enough for getting us into our dream house!!!
Lesley
Great staff
Great staff. Efficient and knowledgeable
Marcus
Matthew and Michael did a great job…
Matthew and Michael did a great job getting us into our 3rd forever home (lol) It was a long process due to is starting a company, and we had to wait until we had 2 years of financials... other than that, it was a good experience. Thx
Calvin
Great people kept me up to date with…
Great people kept me up to date with everything that was happening.
Zachary
Everyone was very attentive and helpful…
Everyone was very attentive and helpful throughout the process
Ricardo
The entire process was simple and easy…
The entire process was simple and easy to follow. Kim was great, very prompt on her responses and knowledge.
Ebony
I’m incredibly grateful to my loan…
I’m incredibly grateful to my loan officer, real estate agent, and home buying concierge for their outstanding support throughout my home buying journey. Their expertise, dedication, and genuine care made all the difference in helping me close on my new home with confidence and peace of mind. I couldn’t have asked for a more amazing team to guide me through such an important milestone. Thank you for going above and beyond. I’m truly thankful!
Phillip
10/10 Seevice and Stress Free Process
Matt, Elizabeth , Phoebe, and Amanda on my loan team were awesome! They were very responsive, informational, and allowed this process to be smooth and stress free for me and my family. Thanks to you and Veterans United! We look forward to working with you in the future would definitely recommend you and your company to anyone looking to buy a home.
James Williams
From the moment I contacted them…
From the moment I contacted them Veterans United took the reins and carried me threw the whole process seamlessly. They even offer financial assistance a closing threw their financial contacts. I would recommend them to any Veteran looking to buy a house.
Daniel Declouet
If you are a Veteran they are your team…
If you are a Veteran they are your team for house loan. Will not let you down. This is my second round with them and will do it again.
Hannah
I had a great experience with Veterans…
I had a great experience with Veterans United! The service was outstanding from start to finish, fast, professional, and smooth. The communication throughout the entire process was excellent, and everyone I worked with was kind, knowledgeable, and helpful. I felt supported and informed every step of the way. Highly recommend to any fellow veterans or military families looking to buy a home
customer
Great Experience!
The team was very responsive and knowledgeable. Best refinance I have experienced.
Susan
The best!
Beginning to end, you all made this happen. It is clear you are interested in the customer. It shows in the little things and the big picture. This was a challenging one and you all stuck with it, being flexible and willing.
Jazmin
Team work made my dream come true!
Everyone was there to assist me Since day 1! Zack and Matt explained every step of the way and were always available to assist or answer any questions I had! Nicky was equally amazing! Great staff, great team! Thank you!
Jaime
MyVU app made it easy to access and…
MyVU app made it easy to access and upload any documents. Team did excellent in keeping me informed and making it easy for me to understand everything.
MALCOLM COCHRAN
Our first home
Buying my first home with my fiancee was a seamless experience thanks to your expertise, which turned a potentially daunting process into a manageable and empowering journey.
Jason
Superstar of teams
Ben was great always communicating with me. His loan officer Kathleen was a superstar. She went above a beyond for me always communicating every step of the way. She helped me thru so many obstacles. She made all the obstacles merely stepping stones.
Nolan
Great company
Helpful, friendly,to the point
Jeffrey
The whole process went very smoothly…
The whole process went very smoothly and was much quicker than I expected. I would definitely use them again in the future.
Jon
From start to finish we felt taken care…
From start to finish we felt taken care of! Everyone at Veterans United we dealt with was friendly and professional! Thanks!!
Greg
Veterans United made the homebuying…
Veterans United made the homebuying process incredibly easy and stress-free. From start to finish, their team was knowledgeable, responsive, and truly had our best interests at heart. We’re especially grateful for all the benefits and services that come with working with them—everything from the educational tools to the personalized support made a huge difference. As a veteran, it means a lot to have a company that understands and prioritizes our unique needs. Highly recommend Veterans United to anyone using a VA loan!
Jose
Overall was a great experience
Overall was a great experience. Ben and his team were super helpful and informative as well as quite dedicated to the team.
Derrick E.
First Time Home Buyer
It was my first time buying a home. I was nervous and had many questions. The team was very patient with me and also ensured a smooth process in buying a home. Thank you!
Sean
Explained everything perfectly and very…
Explained everything perfectly and very helpful when I didn’t understand things. Also worked around my schedule making it a lot easier for me
Philip and Lucy
Thankful
The process was stressful and overwhelming but everyone from Veterans United were fantastic. Everyone was so helpful and I have been recommending Veterans United to my family, friends and colleagues. Thank you for having a fantastic team. May God continue blessing your team so they can be a blessing to homeowners like us. Thank you once again.
Bill Sims
From preapproval to closing
From preapproval to closing, everything was friendly and easy.
Derrik
Great experience!
I bought three houses in three different states and veterans united has yet to fail me in any way so far. I will be working with them in the future and would recommend them to anyone of friends and family as well!
Kennith
Great team who actually didn’t rush the…
Great team who actually didn’t rush the home buying experience for me.
Robert
Logan
Logan, Jenny and the team were helpful and friendly!
Richard
Great service
Great service, available at all times. Helped with everything. Very understanding of grumpy old veterans.
Seongjin
The process was smooth
The process was smooth, and the support I received from my lender made everything easy to understand. As a service member, it truly felt like a well-earned benefit that helped me achieve homeownership without added stress.
Karen Bibbee
Wesley and his team were always ready…
Wesley and his team were always ready to answer any questions and informative on questions I didn't have but things I needed to know. Very honest. They made our home buying so easy. Always one step ahead to make my home buying quick and easy..
Mason
Great company to go with
Great company to go with, made it easy.
Harold
Fast, Responseive, No Stress
VUHL moved the documents fast. They always answered questions promptly. Always courteous. They caused ZERO stress - in the homebuying process, that is amazing.
Teresa
I am so grateful for all the folks at…
I am so grateful for all the folks at Veterans United for the patience & understanding they showed me during the entire buying process. I always felt they genuinely had my best interest at heart.
Nicholas
Amazing Experience
Bailey and her team were amazing! Made the process easy and stress free.
Flores Gomez, Pedro
This experience with Veteran United was…
This experience with Veteran United was smooth process very clear and concise, and the team was very helpful through the whole process and informative. I would recommend to any veteran to apply with them and they won’t be disappointed. Thank you.
luke hannon
Transparent communication
Open and honest through the whole process. Was never left wondering what the next steps were or if anything was being held up.
Matthew
10/10 Highly Recommend
Highly recommend VU for other first time home buyers like myself. My team was on point throughout the whole process and made everything very easy and simple to understand.
Morales Juan
Great Team
My team was Professional Kind Friendly and Punctuality
Colby
Veterans United makes dreams a reality
Very understandable people. I was treated like an actual human being the whole time
Douglas
They kept us informed greatly
They kept us informed greatly
Todd
10 out of 10
Lance and his team got me over the goal line. Lance and team always had open communication, they were informative and professional. Thank you so much. I would most certainly recommend Lance and Veterans United.
Cheryl
Communication.
Best communication skills throughout the entire team!
James Pitts
Jon, Kyle, Jacksonville agent Vanessa Marvin, with Veterans United
Jon, Kyle, you guys really have been exceptional. I was not expecting the level of help and service you and what, three agents, two loan officers, across two states provided. Honestly, we're stunned. In 2025, you guys took care of us like it's the 70s. (And I would know.) Everyone has been so sweet, so respectful, so exemplary in your tangible efforts to help us both find and secure a home. God bless all of you, each one; You, Andy Hart, Geoffrey, Vanessa Marvin our INCREDIBLE agent, Bailey, and Kyle. What a God-send. And oh by the way, the notary that was sent to our home at the closing said he was shocked at our rate. He said he had not seen the rate that you gave me in 5 years. You guys really went above and beyond. I dont know if you guys are vets yourselves, but you sure act like it. I honestly cant wait to tell every vet I know about you guys. Thank you, James and Charlotte
Carlos
Everyone was great and helped me out…
Everyone was great and helped me out every step of the way. Highly recommend!!
Michael
Easy to work with
Great communication from start to finish, I always felt like they were working for me to get the job done.
Valerie
Best Home Buying Experience Ever!!!
I really appreciate my Veterans United teams!!! They were always there for everything I needed. I would highly recommend Veterans United to all my vet friends that are looking to buy a home. That Veterans United experience is life changing!!! One Stop Home Buying, everything that's needed is provided by the Veterans United Dream Team. Making the American Dream Easy!!
Daxton
They made buying my first home a breeze
They made buying my first home a breeze
Joe
Stay on top of list
The process was great and user friendly. I would definitely stay on top of the to do list of items needed. Holly and Neil were both crucial in my process.. I can’t thank them enough. My real estate agent Kale was a tremendous help also and always available with any questions I had along the way..
Britney
Everyone were so helpful
Everyone were so helpful! Buying a home can be so exciting, however, stressful when it’s your first time buying a home. They made me feel comfortable by being patient and keeping me informed! I will recommend!!!
Roger
United veterans loan experience
Readily available, answered questions right away and help you with every step of the way.
Angela Richardson
Great Company
This was the third time using Veterans United to purchase our home. They are offer excellent service and ensure they get the job done!
Jose Hernandez
Smooth transition.
Smooth transition.
Keith Hanson
They are their when you need them, no waiting, the best
When you need an answer they are their.
Jaired
Seamless and pain free
Seamless and pain free! Kyle and the team were there 100% of the way! I could not have asked for an easier, stress free process!
Thomas
was quick i need somebody to explain…
was quick i need somebody to explain how things work
James Maglothin
Best Team Ever
Jeff and his team were outstanding in helping go through the home buying process for the first time. Everything was explained in full detail. They answered every question I had. It was a smooth and great experience.
Cesar
Liz and her team made this process easy…
Liz and her team made this process easy and stress free! We appreciate how fast and communicative this team has been and I appreciate them so much! They would always be there when we needed them including on their time off! I have zero complaints!
guy
Easy to deal with people helped me find…
Easy to deal with people helped me find the correct forms.
Harold
Veterans United did awesome
Veterans United basically did the work for me. They made my home buying experience smooth.
Laura
They usually let some other loan company take over your loan sometimes the more you deal with them the less you like them
Fast and easy
Jake
Communication is Key
The incredible communication went a long way during the entire home buying process.
Emari
My experience from start to finish was…
My experience from start to finish was very easy and pleasant. This was my first home purchase and Kevin was my loan officer, I can’t commend him enough. I will 100% be coming back for any other purchases!
Shawn
Veterans United Home Loans is an Excellent Customer Friendly Home Loan Company
Veterans United Home Loans worked with me from the first moment I contacted them to the very last step. They explained every step and were easy to get a hold of if I needed them for any reason.
Noel
Loan process and Customer Service
The process from 0 to closing the deal, was one of the most easy, honest, and communicative I could have wish for. The loan officer is extremely knowledgeable and provided his expertise on when to lock and advise on things to do before closing; not necessarily mandated as part of the checklist. Bottom line highly recommended.
Isaiah
Best lender for veterans hands down
Veterans United made the homebuying process straightforward and stress-free. Their team was organized, responsive, and clearly experienced with VA loans. I appreciated how they kept me informed every step of the way and took the time to explain things clearly. It’s obvious they genuinely care about helping veterans succeed in homeownership. I’d definitely recommend them to anyone using a VA loan.
MARIA TAYLOR
The first home buying experience was…
The first home buying experience was easy.
Robert
Best Experience Ever
Kyle and everyone at Veterans United provided awesome service. The whole process went very quickly and smoothly. I love the "to-do list" whenever they need documentation or information. Sometimes playing phone tag can be difficult and you have to wait for information. But with Veterans United it is all on the website and it is very easy to navigate.
Aaron
You will work with someone who cares about you and your time!
Veterans united team made my home buying experience fantastic!!! 100% would recommend them to anyone.
Jonathan
Dustin
Dustin, Brittany and Josh made the stressful process of getting a home loan a lot less stressful. They were there to answer questions through the entire process and gave me an easy to follow checklist. They made the process as streamlined and stress free as possible.
Brian cribbs
Best company to go through by far!!
The team that was put together and was very knowledgeable to all the questions and explained everything very clearly. I couldn't have asked for a better group of poeple.
Wilson
100% Recommend Veterans United!
I would 100% recommend Veterans United. This is my second time using this company to purchase my homes. Veterans United was always helpful and informative. They answered all my questions and concerns. The staff is very professional and attention-to-detail. They will provide you the best recommendations and they will always communicate with you to ensure that you get the home you want! They always place their customers' priorities and needs first. They were always accommodating to me and to my family!
Ruthanne
The team overall was outstanding
The team overall was excellent and on point. Dorian was absolutely outstanding in his efforts and skills to get the job done. It was truly a pleasure to have Veterans United as my mortgage loan provider. Way to go!
Steven
Jaimie and everyone on the team did a…
Jaimie and everyone on the team did a wonderful job. This is our second house with Veterans United. Probably will not be our last. If we move again, Veterans United will be our go to loan provider. Great job.
Lesley J.R. Little
The staff was very quick to get back to…
The staff was very quick to get back to me and cared about the concerns I had. They got me in my house before my baby was born!
Matthew
Veterans United
I will gladly recommend Veterans United to other veterans trying to buy. They definitely made my first time home buying a breeze!
Joy Evans
Quick response time and clear…
Quick response time and clear instructions made this experience great. VU worked hard to accommodate my every need.
Eric
Veteran's United is excellent
VU stuck with me through a really long time, that saw a huge delay while sellers had to correct deed and land survey problems with the city. They were exceptional, and troopers about this delay. I am soon glad they locked in my interest rate at the beginning, as it would have gone up 0.56% by closing. Steven Scott and Katie Chamberlin.
Natalie Patterson
Very thorough.
The team was great and we appreciate the support and service we received.
JMC
First time home buyer
First time home buyer. Everyone I worked with was a true professional. The process was seamless. We found a house we liked and the team got after it. We were in and out with the process. I would recommend my VU team and my real estate team to anyone based on my experience.
Raphael
Veterans United helped me in every step…
Veterans United helped me in every step of the way to buying a home. I was pre-approved over 6 months ago and still had not found a home. Veterans United was with me the whole time. They made uploading documents easy, they also made making offers easy.
Devonte
Good experience really nice working…
Good experience really nice working with them
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