AmeriSave Review
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Reviews 16595 
Robert Nilson
Process was quick and easy and satified…
Process was quick and easy and satified my objectives
Thomas Robinson
Very easy to work with.
Very easy to work with.
Lisa Walters
communication was good.
communication was good.
Debbie J
Amerisave has a little red cape!
Amerisave was able to help me when no one else seemed to be willing and I sure am thankful!
Patricia Clark
Everyone there was knowledgeable about…
Everyone there was knowledgeable about their job and helpful when I had questions.
David Morris
The customer service was excellent
The customer service was excellent. The online platform made it easy to keep up with the process and the team was helpful and knowledgeable.
Forrest Mclean
Well done, guys!
I could have a lot to say, but i am not good at keyboarding. First, James Hsu was wonderful. Once he realized I am bordering on dementia, he called me every week, keeping me on track. Most businesses won't do this. Carissa was great! She was clear, concise and succinct in what information she relayed to me and made sure I understood everything. She was crystal clear in what she needed from me. Everything worked out well. Underwriter was a pain in the butt but I realize he was only doing his job and following VA protocol. Everyone was professional and empathic to problems that arose. Thank you, all!
Joseph Williams
Excellent Service
The team we had was very professional, respectful and courteous. Our refinance was completed in less than thirty days. The team was very efficient and were in contact with us almost daily.
customer
Assistance all the way through the…
Assistance all the way through the process
Ronald
Good communication with staff and the…
Good communication with staff and the process was completed fairly quick. Overall 5* service.
Kerry Vickner
Well Done
Process was quick, equitable and efficient.
Delbert Dockum
Everyone was so professional and took…
Everyone was so professional and took care of all our needs. It was as great experience. Thanks.
Charles Gill
The best experience--surprisingly good!
Truly the best mortgage experience one could hope for. Excellent communication and team work! It truly felt like the conclusion of a good novel as we concluded... will miss the conversations and guidance offered by the team, especially John Drake (Loan Officer) and Shamane Agard-Thomas (Loan Processor)!
Jim Hathcock
Great service and very helpful staff.
Great service and very helpful staff.
Barry Wood
A pleasurable process
The process was easy, fast, and streamline. The personnel were personable, professional and easy to work with.
Daniel Baily
Efficient
Efficient, fast, friendly and knowledgeable. Always ready to help.
Robert Colvin
Time it took to complete
Time it took to complete
Marvin Hicks
Everything went good
Everything went good
Roger
Very professional folks.
Very professional folks.
Augustine Pease
Everyone was very friendly and answered…
Everyone was very friendly and answered any questions I had. It helped make things go easy.
Thomas Deputy
Making sure that they match whatever…
Making sure that they match whatever someone else trys to bring to the table
John Sherman
Excellent transaction.
Every person was knowledgeable, helpful, efficient and supportive. The whole process was smooth and well executed. Bravo!
Timothy Gove
Rockin it!
The process was straight forward. Knowledgeable and polite team. Shout out to Melenie Moody.
James Richmond
Excellent
From start to finish both Peter and Alexi were very helpful, knowledgeable, and professional.
nancy bruns
People were very nice but communication…
People were very nice but communication was the worst. I never was told steps that had to occur first. I never knew when I could expect deposit. I emailed question to loan officer many times but no response.
Brian Fluskey
Amerisave made the loan process…
Amerisave made the loan process streamlined,efficient and easy. Application to closing was 5 weeks! I was kept up to date every step of the way.
Rodriguez
Had a very good experience
Had a very good experience! Amerisave's team made it so hassle free to obtain our loan, their customer service: prompt responses, answered questions, clear communication as to next steps, personal approach...it made our process so easy and timely! Thank you Malachi & Debra, you both are true professionals!
Susan Lavoie
I was very pleased with my experience
I was very pleased with my experience . Doing everything online eliminated a lot os stress. The people I dealt with were awesome.
Alice Minic
Deja and Keith are absolutely amazing…
Deja and Keith were absolutely amazing to work with! Their patience and perseverance helped me accomplish the task I so desperately needed.. I thank you so much! Abbey
Joycelyn Elmore
Provide accurate verification
The process was fairly simple and straightforward.
Corrie
Great experience, and a very smooth process!
Everyone I spoke with at all stages of processing was kind, patient, and professional. They know what they're doing and it was a very easy process. I almost didn't answer their call because I had just gone through the process with another lender which was a disaster and the loan didn't come through, but AmeriSave was a blessing!
Jen
Over all great team to work with
Over all great team to work with . Process was fast and team available for any questions that I had .
Kerry Hinton
Very informative team
Very informative team, answered all my questions quickly. Went above the norm to make this happen. I am truly grateful and very satisfied with everything.
Sharon Mattingly
Fast and accuate. Excellent customer service by my mortgage loan officer Sean Mattingly!
Working with Sean Mattingly was an absolute pleasure. I couldn’t have asked for a better loan officer than Sean Mattingly. Communication and responsiveness was great, she always kept me updated and answered all my questions quickly. Her knowledge and guidance is unmatched and she explained every step of the process clearly. She helped me choose the best loan option for my needs.
Sabra Knollenberg
We are still waiting to get through…
We are still waiting to get through with it all .It is taking forever .We need it finished up withbefore the end of the month .I dont want to have to pay all these bills again. I pay my bills on the first of each month and the end of this month is coming up real quick. Iwasnt suppose to pay them in oct either . It is getting to be very stressful .We dont get updates like we should .Seems like i have to do all the calling. WE NEED IT DONE PLEASE.
Steven Lepore
Friendly
Friendly, very helpful through every step
Abelardo Pena
Very professional
Very professional
Jose Trinidad
Be patience
Great experience
William
The professional and courteous service…
The professional and courteous service is what i recieved. Everything was completed in a timely manner.
Jane Thomas
Thomas process
Alexander & Barrie helped us through this process calmly, with amazing expertise, and wonderful customer service. We thank you so kindly, and appreciate all your help from the bottom of our hearts.
Laura Stegall
Matt Lade was awesome!
Matt Lade was awesome!! Great to work with
Angela Kelly
Being knowledgeable of your job
I was truly impressed how my processor was very knowledgeable.He made sure l understood.He was very patience and caring.l will recommend my family and neighbors to contact Amerisave. Reason being they aim to please their customers.lThey deserve A+ for being so caring and professional
Dr. Mary Jo Bulbrook, RN
Listening to the needs of the client…
Listening to the needs of the client and working to find solutions to deal with compromised situations beyond the clients making
Bella Patheal
Staff (Brooke and Leone) were very…
Staff (Brooke and Leone) were very helpful. The AmeriSave site is user friendly.
Kristine Cochran
My loan officer was wonderful he found…
My loan officer was wonderful he found the best possible loan for me and walked me through it and answered all my questions. When the the loan started it was quick and easy
Albert Toro
It was a great experience working with…
It was a great experience working with knowledgeable and efficient people, transaction went very smoothly and quickly.
Caroline Mawite
Very easy to communicate with them
Very easy to communicate with them. Helpful in every process appreciate their care.
Cheryl Belcher
The initial loan process
The process, the loan officer, and the loan processor were very efficient, very professional and friendly in the first phase of gathering information to pursue approval of the loan. During this time, they were very responsive, too. Communication with the loan processor became less responsive and miscommunication sent me back to the loan officer. I am totally not happy with process of signing paperwork with notary when no one associated with the loan was available to discuss. And I was very unhappy at the final closing day process of sending checks to me to pay bills. I could have paid bills immediately online and paid in full, which the checks did not cover all debt. I called 3x on Friday closing for tracking information. I had been told I should receive checks the next day. But that was not clarified as business days. I had to ask 20/20 again on Monday for tracking info since no one returned my VM left on 20/20 transfer to VM. My checks did not arrive until after 6pm on Monday and get mailed to CC companies until Tuesday. I am praying the payment due on 28th will post on time as I am never late with payments. That process with 20/20 was very cumbersome since I never pay by check and it took extra effort to print statements and mailing envelopes. Payments could have been posted and accounts closed by now if I had just received cash loan. But apparently my loan to clear and consolidate debt, I was not trusted to pay the bills. Very negative experience. I await the payment process with a new co to see how that works out.
Frank Mattera
Barrie Trybalski my loan officer was…
Barrie Trybalski my loan officer was excellent. professional , patient and helped get through the process .
Daniel Grangroth
Excellent service from Amerisave!
Melany Moody was highly professional and was definitely customer oriented. She explained the entire process and was more than patient with all of my needs and concerns. The process was simple, and I would recommend anyone to Amerisave for financial assistance.
Luis Carrasco
Excellent work
Even though it took long. They did an excellent work,made sure everything they needed to make it happen for us. Thank you
Karen Sargent
Deal with Amerisave was an excruciating…
Deal with Amerisave was an excruciating experience . The closing date was constantly changing, they would tell you they had everything they needed, then ask for many more items. It actually came down to 10 minutes of me losing the house I was buying. The stress was over the top.
Rodney Dodge
Helpful knowledgeable people laying…
Helpful knowledgeable people laying everything out for me.
Jo Hardy
The ease of being able to apply online
The ease of being able to apply online. Also, the ability to speak directly with the Loan Officer and Closing agent via phone or email. All of my questions were answered upfront with clarity.
Gregory Livermore
Everyone has been so Professional
Everyone has been so Professional. The process has been easy and any questions I've had have been explained to me so I would understand.
Danielle Brown
They made it possible with no co…
They made it possible with no co signers I tried a number of banks non that would even budge but amerisave did it and now my wife and I own a home
Janet Palmer
Excellent Service
Both Nathaniel and Sheryl were excellent in their constant contact and follow up which kept me apprised of the happenings and what to happen next which when you are doing this by yourself you need others to help educate you
Angelia Mcmillan
My experience with AmeriSave was…
My experience with AmeriSave was excellent service. I have no complaints. Everyone was very polite and professional and explained things when I needed them too.
Lisa Williams
Everyone was very helpful and made the…
Everyone was very helpful and made the process very easy
Linda Carter
Trust and honesty I received from their staff.
Their efficient process benefited me in so many ways. "Their efficient process made a potentially stressful experience much smoother and gave me confidence in their company". Thank you William and Kristie for your kindness and your attentiveness to all my inquiries.
Cherry Kellogg
They were very professional and polite.
They were very professional and polite.
David Fisher
Just very easy smooth process
Just very easy smooth process, communication response prompt
Abbas Ashtiani
friendly team work
friendly team work, on time and reliable
Rueben Hays
Fast service with great responsiveness !
Loan officer kept me informed of every step in the process, all stages were delivered as promised. Thanks to all members that supported the efforts to deliver on time and as promised.
Jeffrey Hester
Jeff Curtis and Corinne Perry were very…
Jeff Curtis and Corinne Perry were very help with the process of getting a HELOC.
Michael Brawner
Process was little frustrating…
Process was little frustrating underwriter keep wanting same documents I had already produced but the people helping me were great and finally got it closed
Cindy
Amerisave was awesome to deal with very…
Amerisave was awesome to deal with very fast and everything was done in a timely manner
Marian Mcneill
Easy to work with
Easy to work with
Malcolm Burns
Stephanie Hitechew and Antwan did an…
Stephanie Hitechew and Antwan did an awesome job. They guided us patiently through the entire process
John
The Denise and Lynette were fantastic
The care with which your staff helped us transition was five-star. Your underwriting group was a one star, tough to understand, day to day, the wants and needs. You really lose stars with that group
Patsy Waldron
Amerisave Mortgage Corporation
Staff were professional and couteous. Loan was approved and closed quickly. I would definitely work with them in the future.
Adrian Welch
The whole process was easy
The whole process was easy. The portal made it convenient. Shannon and Joshua were awesome
Terry Wolfinger
Mark Diane and Thomas all were so…
Mark Diane and Thomas all were so informative and thoughtful.I also thank your customer service person Megan .
Marylou Northrup
Amerisave is trustworthy and have very good interest rates!!
The mortgage a mortgage process was quick and smooth. Jessica Jordan took my initial inquiry and walked me through every step of getting the loan. She always called me back very quickly when I reached out with questions. Brandon Bower was the processor and also did a professional and expedient job during the gathering of our financials. Amerisave’s portal was easy to use and thorough on helping me to understand what documentation needed to be downloaded. The entire process in getting the mortgage from start to finish was 3 weeks. I highly recommend using Americans Mortgage Company.
John Kinsley
No opinion
No opinion. Thank you
Delilah
Everything happened quickly except the…
Everything happened quickly except the person handling the paperwork. Some of the questions regarding my title which was in my name only. That was so easy to find. Now one of the checks is made out to the wrong company. Which has not been resolved yet.
Linda Bricko
Everything went smoothly
Everything went smoothly. There was always communication. The team was wonderful!
Shekelia Bradley
The agents were very patient and…
The agents were very patient and helpful throughout the entire process.
James Scott
Very professional
Everything was handled in a very professional manner. My questions were answered quickly and thoroughly. Would highly recommend.
Mark Siebrass
Great company!
Amerisave is a great company! I definitely appreciate the help I received from them! They walked me through the process and I'm very thankful for the loan I have received to help with my debts. Having 1 payment at a lower interest definitely makes it better! Thank you!
Clara Sissine
It waz quick
It waz quick, professional and very easy.
Kenneth Yoder
They stayed on top of things throughout…
They stayed on top of things throughout the process and kept me informed frequently. Very friendly and courteous. Would highly recommend to other people looking for a home loan/refinance. Thank you for everything.
Jacqueline Diaz
Everything was very easy and went…
Everything was very easy and went smoothly from start to finish
Heather Madia
Communication and speediness
Communication and speediness
Patty
Loan originator was pleasant
Loan originator was pleasant, knowledgeable and courteous. Loan processors was great except when problems arose, she was slow in explanations. What should have taken about a month actually took almost two months. Needed two appraisals because first appraiser didn't read tge Master Deed.
Abraham Linner
Our Amerisave experience.
The two people who we worked with at Amerisave were both professional, helpful and answered all, of our questions in a timely, courteous manner. The process was seamless. Tessa Aubrey and Yvette Waller are two exceptional employees who should be commended for their work.
Guinn Hall
The way you helped me with all the…
The way you helped me with all the information that I needed to send in.
customer
They keep you consistently updated on…
They keep you consistently updated on the progress of the loan process. They help with every aspect of the transaction. I am very satisfied with the company.
Richard
Everyone I worked was very personable…
Everyone I worked was very personable and pleasant. They made the process easy.
Greg Solis
Professional
They do a great job
John H Ramos
Service and communication were excellent
Service and communication were excellent
Ghaith
The people who attended to my mortgage…
The people who attended to my mortgage application made the difference in closing this loan. Very knowledgeable and smooth sailing. Thank you Darla and Heather M
Anna Perkins
I had a great experience. Always available to answer any questions
All of my questions were answered. It was an easy process. Everyone was friendly and helpful
Paul Kelly
Matthew Carter and Michael Lake provided exceptional service and customer support
I thought Matthew did a wonderful job guiding me and providing me all the alternatives for a loan. What I really liked that he had some decision power that I didn't find with a couple of other institutions. They always were putting me in hold so they could check if that was ok. He was very informative and helped me through the whole process. Also, Michael was outstanding as well, always keeping me informed and making sure I was getting him the right info and calling me to ensure that my loan was processing. So Thank You both for making this process easier and professional
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