LoanDepot Review
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Reviews 4418 
Kim Sherman
Carolyn Bennet and her team made the…
Carolyn Bennet and her team made the impossible happen. We closed on the date we first selected, during a less than 4-week period AND during the Christmas holidays. Amazing team.
Wendy E O'Steen
Homeowner
Professional, personable, knowledgeable, helpful no matter what I needed questions I had they were answered efficiently. Everything goes smoothly. This is the second time I've gotten an equity loan through your company and Darvell Meyers is the bomb he goes above and beyond make sure I know what's going on explains to me things I don't understand. Make sure that I do understand them great company. Great employees would definitely refer anybody to y'all.
McMillan Family
We had a great experience
We had a great experience; from the beginning everyone was very helpful and polite. Very professional and knowledgeable. They made the process painless and quick. We would definitely recommend to others. The McMillan's
james
Everything went well.
Everything went well.
Robert Nard
Staff knowledge
Staff knowledge
Don Oliver
Everyone's willingness to help us
Everyone's willingness to help us
Kevin Eason
Good communication from all the Loan…
Good communication from all the Loan Depot staff. We always knew what progress was being made toward closing and what we needed to do to close the loan.
Debbie Degen
Professional Support That Kept Our Home Purchase Alive
Our experience with Travis stood out during what could have been a very difficult mortgage process. He became involved late, when our transaction was under time pressure, and immediately brought clarity, calm, and a realistic plan forward. His communication and follow-through helped stabilize the situation and ensured we still had viable options. Even as circumstances evolved late in the process, Travis handled everything with transparency and professionalism. He remained available, supportive, and focused on helping us navigate a stressful situation, which spoke volumes about his integrity. His knowledge, responsiveness, and steady guidance made a meaningful difference, and we would confidently recommend him to anyone navigating a home loan.
Lloyd Porter
Got more cash back than other Loaners
Got more cash back than other Loaners, but the checks and closing were late and not marked to go to which payee to pay off which lenders credit card bill.
sarah
Excellent Service
Mr. Freeman and Ms. Morgan were very professional, helpful, and knowledgeable when helping me with my loan. I give them a 10 and will refer them to my family and friends wishing to apply for a loan.
Bill
Good communication and timely response…
Good communication and timely response to questions
William Armstrong
Professionalism
The representatives I delt with this time and in the past refinancing of my VA loan were very helpful, knowledgeable and professional.They explained every procedure and limitation in terms that I understood,I received notification and reminders of the progressions and what ,if anything, I needed to contribute.
Linda Shaw
Brianna was very hands on.Made sure I…
Brianna was very hands on.Made sure I under everything.
Lynn Childers
We worked on our loan for over a year
We worked on our loan for over a year. But, we received a call one night from Awais. A loan officer there at loan Depot. He was the most professional and very knowledgeable about what he was doing. Then he turned us over to Sara Martin she was so helpful and as very professional. She took us through the loan. Yes there was up and downs. But, she was always just a call away. We personally would like her to reconize. We would like to thank Awais. But, a special thanks to Sara Martin.
Peter Breder
Aaron and Erica Weisinger were very helpful
Aaron and Erica Weisinger were very helpful. They made it easy. They are very knowledgeable what they do. I would definitely recommend them to anybody who is looking to refinance or looking for a loan. It was a great experience.
Melody Kehres
Attention to the process and advice on…
Attention to the process and advice on why to proceed.
JOSEPH THOMAS
Very easy to work with and kept me in…
Very easy to work with and kept me in the loop during every step of the transaction.
Jim Rosencrantz
MY EXPERIENCE WITH LOAN DEPOT RIGHT…
MY EXPERIENCE WITH LOAN DEPOT RIGHT FROM THE START WAS FANTASTIC.I WASN'T TOO HAPPY WITH THE UNDERWRITERS TAKING AS LONG AS THEY DID.THERE CONSTANT WANTING MORE INFORMATION ALL THE TIME DIDN'T MAKE ME HAPPY THEY SHOULD HAVE ASKED THE FIRST TIME FOR EVERYTHING THEY WANTED.WITH A CREDIT RECORD AS GOOD AS MINE I WASN'T HAPPY WITH THEM. THE REST OF THE PROCESS WAS FLAWLESS.
Steven Burg
Pleasant to speak with
Pleasant to speak with, excellent rate and very fast processing.
Juliana Janners
Gary Moore and Joanne Rakes were…
Gary Moore and Joanne Rakes were excellent in assisting throughout the process. Excellent customer service
Robert Garcia
Jin Suk did an amazing job working with…
Jin Suk did an amazing job working with me taking the time to not only explain brake it down but also clarified to make sure I understood everything. Timing patience and always making sure I was comfortable. Big decisions lots of responsibilities, but I felt confident in following Jin's lead. Not very often a sales person is just as concerned for the customer as the sale. 5 Glod stars for Jin. I would recommend and do business again with Jin thank you all for helping me get some direction and peace of mind.
David Sobczak
5 star business with exceptional customer service
The service we received was far beyond our expectations.Miguel Wiggins, our customer contact was amazingly helpful in getting our application processed and was able to answer every question we had. Teri Moran was also an exceptional contact and guided us through the final stages until closing. They got us financed when others couldn't and we will be grateful forever. We would HIGHLY reccommend loanDepot to anyone looking for help getting financed. Thank you for everything you did!
B letta
A bitter sweet transaction
The people we talked to over the phone were very cordial as was the lawyer who came to our home. We did not like the fact that the 1st lawyer scheduled to come meet us on Jan. 23 never came nor called to cancel. We waited from 2 pm until 8 pm for a no call no show. This was a huge inconvenience. Secondly, we were not told in advance we would need two people present to witness the signing. We had to call around until we were able to contact people who could come at the last minute.
fran williams
My loan rep was very professional and…
My loan rep was very professional and punctual in his communications
David Rupa
rates went down during loan
rates went down during loan. wish they would lower rate and not have to restart the process.
Laura Sestito
Danni McConnell is superb!
Danni McConnell is legendary when it comes to home loans. I am married to her for all of my lending needs!
dee s
Top Notch Service
Everyone was very knowledgeable and professional. Are questions and concerns or answered in a timely manner.
charlie Boy
I love that the LoanDepot team keeps…
I love that the LoanDepot team keeps you informed at every step of the loan process.
JustAnswer Customer
Letting me know when things are going…
Letting me know when things are going well or bad
Robert M Ciaraldi
Service
Your two representatives Aleina Campell and Melissa were very instrumental in guiding me along. They represented your company very well. Your companies' overall communication is very good and your follow up is excellent.
Linda Silva
They were fast professional and easy
They were fast professional and easy. Everything went smooth
David Dolloff
Everyone was extremely helpful!
Everyone was extremely helpful!
Martin Jacoby
Everything on the front side was good
Everything on the front side was good. Sending out payoff checks after closing sucks. Should have been wire transfers.
Phillip S.
I liked the honesty
I liked the honesty, professionalism, and the expediency from start to finish. Great experience
Michael Garrison
Professional staff
Professional staff, knowledgeable, kind and caring. Great experience. Good communication.
S Luster
It's about the people you work with
Chris Holbert and Faye Kerzner made this the best possible process. Their attention to detail, professionalism, and excellent communications were exceptional.
RUSSELL
Refinancing was easy
Refinancing was easy, especially since the same team did my initial loan. The notary came to the home. Good communication at all times, questions answered. Portal is clear and reasonably easy to use. No complaints.
Brian Morrison
We refinanced with LoanDepot - a superb experience.
We refinanced with LoanDepot... every person we interacted with was superb, from the initial response to the lending officer to the senior account manager to the closing attorney who worked with them locally. Highly recommended.
Rick Wright
Good Experience
Dave McClean was a true professional. He listened to what I needed and made it happen. A very good experience.
Robert Cassalia
Roxanne was amazing!
Roxanne was amazing!! The whole experience was streamlined and perfect! Even when things got a little rocky Roxanne was there to steady the ship!! I highly recommend Loan Depot and more importantly Roxanne!! By far the best experience I have had getting a home or any loan really!!
Cameron Smith
What was just a question turned into…
What was just a question turned into our ability to use a IIRL to lower our interest rate and monthly payment. It was all done and over with in 10 days, no hassle!
Linda
The processer of the file was excellent and returned calls quickly. i really enjoyed working with her.
The processer of the file was excellent. the loan officer did not return calls. I closed 12/10/2025 and mailed out the checks on the 14th to the cards and accounts to be paid off. As of today 12/22/2025 not one company has received their payoff which will effect my credit as now they will be considered late
Chris Livgren
Timely response to questions
Timely response to questions Very Professional
Javier B Perez
Exceptional support from Art and Sarah and accurate fees
Art and Sarah provided exceptional support, their estimated fees were very accurate and the process was smooth.
Scott Neubauer
Fast easy and honest
Fast easy and honest
Danny Pena
Prima was great help and went out of…
Prima was great help and went out of when we ran into a challenge, help us achieve thru to get our loan approved
Michael Shortino
Any and all questions were answered…
Any and all questions were answered swiftly . Pretty much a pleasant transition
Mike Triola
Excellent communication
Excellent communication from the team made it a great experience.
Alec Hewitt
Very smooth process
The whole process moved forward very quickly and smoothly.
Derek N
Kevin Shangaroo was awesome as always.
Kevin Shangaroo was awesome as always.
David
Very easy
Very easy, honestly and kept you informed of status every day
AJ Joo
The team was exemplary
The team was great, my first home purchase felt like a smooth ride, with the level of commitment from their loan agents, explaining all possible options for funding. Thoroughly allowed me to explore different rates, points, and negotiation ideas, without ever being frustrated with my lack of experience or understanding! Truly a pleasant experience!
Gerardo Marroquin
Joe Medrano is a great person to have…
Joe Medrano is a great person to have on your team. He was available, helpful and is an expert in his field. I would definitely recommend him and will reach out whenever we move again. Thank you Joe.
Shannon Bruner
Great experience!
Our lending officer, Erica Benigni was extremely friendly, professional, and knowledgeable! The whole process was explained very well. Our refinance was quick, easy, and an overall pleasant experience.
Robert Chiarilli
Very helpful people thru the whole process !
Any questions and or concerns were answered , everything was taken care of in a timely manner !
Kelly Meade
Very Helpful and Supportive Team
Jessica and Kelley at loanDepot were amazing. They were responsive, helpful, and very patient with me. I would definitely work with them again!
Joseph F Almeida
Every one was fine except the appraiser
Every one was fine except the appraiser She choose to give an appraisal not on actual costs Properties in the neighborhood are brand new builds with lot of work in complete like decks over the water front which costs well over 100k I gave her documentations of my cost and she choose to give a lower appraisal Properties in this neighborhood when the waterfront deck is completed should be over 100k above the market value
Mark
Chereyl is the best
Very professional. Always kept me informed.
Karen
Joe Stencel our Loan Agent made the…
Joe Stencel our Loan Agent made the experience wonderful. He is a really good agent!
ROBERT
Great Service
Great Service. Cody kept us informed all the way through it and was a big help.
Donald Owens
Minimum number of people involved
I was pleased at the minimum number people with whom I had to interface. There was only one instance where the ball got dropped but it was picked up rapidly.
Ronald Reed
The entire online experience with…
The entire online experience with loanDepot and the two individuals that helped me were great. Ryan Nichols and Gabriel Hawkins
customer
Great job Loan Depot
I reached out to James Chu to inquire about a loan by email and he responded with a phone call within a few minutes to go over options and everything went smoothly. The money deposited into my account was faster than I anticipated. I had credit cards that needed to be paid off and the checks were cut by Loan Depot, mailed to me to mail out to the credit card companies. It would have been easier to have the money deposited to me and I pay the cards online. Out of nine cards being mailed out on Nov 20th as of Dec 4th all but one have been paid. Somehow one of the companies have not received payment and I used the address for payment on the company statement page Other than this Loan Depot did a great job
customer - Gonzales
Loan Depot employees were Respectful
Loan Depot employees were very professional and helpful. Rhe kept us informed throughout the process, which was pretty quick and painless.
Karen Cleeff Matri
Top Notch
Loan Depot offers the most professional service. I have had loans with over 10 other brands and none of them come close to the customer service and deep knowledge of the mortgage industry that is offered by the team at Loan Depot.
Chuck D
We received a loan decision in 10 days and our funds 4 days later
We received a loan decision in 10 days and our funds 4 days later. The folks we worked with were wonderful and the Loan Depot website was easy to use. Best home loan experience by far.
Natalie Terrell
Excellent customer service from start…
Excellent customer service from start to finish! My loan officer and processor were always available, professional, nice, knowledgeable, and timely. The process with Loan Depot was easy and I highly recommend them.
Heidi DenHerder
Great experience!
Raena and Austin were both very communicative and did everything they could to make sure we got the best rate possible.
Steve Sutphin
We started the loan process with our…
We started the loan process with our bank and it quickly became clear the process was going to take way longer than we expected. We looked into the builders financing with LoanDepot and in the first day we were amazed at how quickly we could achieve our goal of a new mortgage.
Phillip Habersham
Everything was professional and quick
Everything was professional and quick. It was an effortless experience
Carmen A. Chairez
To seek a loan go to Loan Depot
The whole process of calling to seek the loan, talking to the various representatives, going onto the portal, followup questions, responding quickly, ensuring the funds are wired onto the account, and explanation of the whole process is just the best! Long ago, my wife and refinanced our home in Washington, Dc and the whole process took 3 weeks or less! Because of my previous experience with Loan Depot, I decided to call again! Lo and behold, this loan process was done professionally and quickly! I highly recommend anyone who is seeking a loan to go to Loan Depot! Thank everyone for their Excellent Services!
Barbara Krantz
My experience with loanDepot has been…
My experience with loanDepot has been completely positive. From the very first phone call every person I dealt with was professional and extremely helpful. I would highly recommend them to anyone looking for a new mortgage or refi.
Olga Rosenbrook
Our LoanDepot Loan Officer Was the BEST
Our loan officer, Jamal, was professional, knowledgeable, proactive, extremely helpful, responsive, kind and thorough. Overall, the best loan process of my life.
Amanda Waki
Chris Orellano was amazing
Chris Orellano was amazing! He made a difficult process run very smoothly! I will forever be very grateful to him . I will recommend him to my family snd friends! Thank you! Amanda Wakim Denver Colorado
Rebecca Rushing
Felicia Escarcega was absolutely…
Felicia Escarcega was absolutely wonderful. She was very professional and caring. She was so helpful all thru the entire process. Every person I dealt with was professional and very pleasing to work with. I am very grateful.
Susie
Fabulous Experience
Fast, efficient, knowledgeable team. Wonderful to work with. I especially loved the online portal. Easy to provide documents and approvals in a timely manner.
Lisa Hanson
Fairly easy process
Fairly easy process! Once you gather documents process moves along fast. Thank you Chris Moore and Angela Nunn for making this process painless as possible. Process was less than 30days!
Angela
Customer service …
My husband and I are very pleased with the service that we received. Everyone made the process simple and easy.
Maureen
Process was very smooth
Process was very smooth. Our loan processor (Mary Chastity S. Dacquigan) and loan specialist (Ernest Auger) were fabulous!!
FC
Fran and the whole team were great.
Fran and the whole team were great.
Nadine Briggs
Fast but thorough
I had a very pleasant and quick experience. Rob was polite and thorough. He was very accessible and helped me move through as quickly as possible.
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