LoanDepot Review
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Reviews 4113 
Jordin Smith
The BEST Loan Team
I had the absolute pleasure and privilege of working with the very best loan team there is. Jessica Celia's team jumped into action and made my dreams come true. They truly worked magic and I was able to purchase my first home, a month from offer, largely due to the amount of underwriting they did in advance. They held my hand through the whole process, and Angela (who was my true guardian angel), even came to my closing! I cannot say enough great things about this team and I am so thankful I had them with me for such a huge milestone experience.
Consumer
Professional and helpful
I appreciate all the help and support from Nate Ferrer and his team on assisting me with my loan process they were very helpful and professional I would recommend Nate Ferrer for your next loan
Douglas
Superb customer communication and support
The loan officer and senior processor were persistent, patient, and gracious. They always gave us a chance to come up with what was needed. Our property is unique, as are our work and income circumstances. They were able to understand the terrain and make it work.
JAngel Lomeli
Nate Ferrer
Nate Ferrer made my experience with loan depot a great one. I hope to work with him again in the near future.
Maria Chandler
Such a smooth process!
Such a smooth process!
Barbara Cooley
The knowledge and patience of our loan…
The knowledge and patience of our loan officer, Brett Payne 949 470-6585 and his processor, Gabrielle Hawkin made all the difference. They did a fantastic job educating us and helping us get the money we needed to make the refi work. I can say Brett and Gabrielle went out of their way to make this happen. Thanks Brett and Gabrielle, you both were amazing and I appreciate all you did to help make this happen. Barb Cooley
Mary Nicodemus
Second time
They were very helpful again in refinancing our mortgage with them. They were prompt on communicating with us and always available when we called.
Rick O
Ms Brandi Lilly made the experience…Wonderful!
Ms Brandi Lilly made the experience stress free easy. My wife and I are very thankful for all the knowledge and expertise she brought to the table, I would recommend her to all my family, friends and co-worker in the market to purchase a new home. Thank you again Ms Brandi Sincerely Rick and Sandra O
Karolyta Marberry
Shelly Borrman was awesome in helping…
Shelly Borrman was awesome in helping me navigate all the paperwork. She returned my emails and calls in a timely manner.
Eldor
People at loandepot guided me through…
People at loandepot guided me through the process. Application process was seamless and thorough.
Linda
The loan closing went very smoothly
The loan closing went very smoothly, and Blake helped in any way he could, as I navigated a sale and purchase at the same time.
Oleh
Communication feel off . feld rude
The original person, Mr. Weeks, was 110%, but after I was handed to the next dept., they were very hard to reach and communicate with. I felt like the next party involved was too busy with the large load she was dealing with! I had to go days without a call or e-mail. Finally, I went back to Mr. Weeks, and he took care of me. I'm surprised...growing pains? U Should do better!!!
christine L
Excellent customer service
Excellent customer service. Great communication.
Michael Ciano
It is good when things come together!
The people, the process and the electronic system worked exceptionally well.
Vamshidhar Goud Gattu
It was nice experience working with the…
It was nice experience working with the loan depot team. They have knowledgeable and experienced people and guided me to close the loan process very efficiently.
Paul Reagan
Smooth Process, Great Experience
My loan officer, Mark, and his team were fantastic throughout the entire process. From the unusual job history I have as a result of COVID, to the unique challenges of buying a house to renovate, my questions were always answered promptly and the experience was as smooth as it could be. I will definitely use LoanDepot in the future.
Kathleen Schmidt
Donna Shlaimon (Senior Account Manager ) and Christine Duong (Account manager)We had the best customer service from…
We had the best customer service from Donna Shlaimon (Senior Account Manager ) and Christine Duong (Account manager). both of these ladies kept us in the loop on everything from Water tests to Termite inspections. knowledge of home loans was the best.
Carolyn Collins
Good customer service
Mr.Gaskin, very knowledgeable with me with information on how to apply for refinancing my house alone with the help Mrs. Waller. Good customer service as well
Tony Byers
Finding ways to save money
So far the process has been easy to navigate
Mari
interest rates and closing costs are considerably higher
Fast and simple to apply if you are already a customer but HELOC interest rates and closing costs are considerably higher that most others! Do your research!
Lizbeth Castellano
Mario Cerrato and his team were…
Mario Cerrato and his team were extremely professional through the entire process - always keeping me abreast of items needed for loa closing. They work long after hours, very dedicated Team. Always available to answer all my questions. I am extremely happy working with Mario Cerrato.
Justina M Decker
Know their loan advisor
Getting to know all the people that I was working with. They were very nice and professional. The line of communication was very open and honest.
Nikki Miller
I had the awesome privilege of being customer of LoanDepot
I had the awesome privilege of being treated with dedicated loan officers, namely Heather Chang who made my application process extremely seamless as well as professional! She was hands-on throughout the process and assisting with technical challenges of uploading information to complete the application. I would welcome anyone seeking a refi or a first-time homebuyer to consider Loan Depot. The hands-on human step-by-step process made all the difference in my securing my loan expeditiously. You cannot go wrong✨
Neldabell
I just refinanced and Nate Ferrer was…
I just refinanced and Nate Ferrer was absolutely the best , he was kind and reassuring he kept me informed every step of the way . I am a night shifter and he was very mindfull of my shift and worked with me all the way !!!!
Ron Little
Danni was amazing
Danni was amazing; she understood what I needed and drove the sale so I received what I needed, when I needed it. Thank you once again!!
richard garcia martinez
good and new score credit that i did…
good and new score credit that i did know
Patient
Friendly
Friendly, patient, and professional service. A pleasure to work with!
LEWIS WEHNER
Excellent on a VA Refinance loan on my…
Excellent on a VA Refinance loan on my house . Have used Loan Depot on a number of homes I purchased . They are very good & very competent at what they do .
Sharla Davis
Nate Ferrer was AWESOME
Nate Ferrer was AWESOME! I didn’t trust it at first and he showed and gave me confidence that this was not a fraud. He took his time made EVERYTHING easy for my hubby and I. I recommend this company and Nate Ferrer to EVERYONE! Thank you Mate. If it wasn’t for you we would not have done business with the company. Thank you
Ardath Ari Giles Hyer
Nate Ferrer and Blake Reimers, what a team!!
Nate Ferrer and Blake Reimers made this refinance quick and pain free. A couple of hick ups from the appraiser but they both jumped in and got everything resolved and back on track. All hands on deck with this crew! Highly recommend!
Lennie St Julien
Because of Nate Ferrer
Because of Nate Ferrer, I had a wonderful experience attaining a home equity loan. Nate Ferrer was always available when I had questions. Thanks to Nate Ferrer I had a great experience
Ginger Curran
It was great working with my loan team
It was great working with my loan team. Always keeping me informed on the progress
Jennifer French
Very helpful
Scott Snapp was very knowledgeable and patient with all my questions as a first-time home buyer.
Jerimiah
Nate Ferrer was our agent and kept in…
Nate Ferrer was our agent and kept in contact throughout the entire process. If we ever refinance I would ask for Nate.
mfon mbatt
Great experience in dealing with loan…
Great experience in dealing with loan depot
ERIC R BANKS
Easy process, excellent company to work with.
The communication with the LoanDepot representatives was excellent, professional and concise thru every aspect of the loan process. The process itself was fast, simple and easy to navigate.
Ann Oliver
Jim Behrmann Loan Officer
Jim Behrmann was an absolute pleasure to work with and kept me informed and updated. Jim was knowledgable and attentive. I am very pleased with the outcome of the process from start to finish.
gary keith
Loandepot has very helpful like Carlos…
Loandepot has very helpful like Carlos Contreras to guide you through the loan process
Urmatbek Razzakov
I had a fantastic experience with…
I had a fantastic experience with LoanDepot. They were highly professional, transparent, and responsive throughout the entire process. I would highly recommend them to anyone looking for a mortgage lender.
Luis
Excellent, timely and expert help
The loan consultant, Tiffany Rogondino, helped me every step of the way, before and during, the loan application and approval process. I got lots of relevant and steady communication and help when I had questions. Thank you.
Tuesday Howell
Eliot was wonderful from beginning to…
Eliot was wonderful from beginning to end! He kept us informed about the process. Kept us on track with needed documentation. And we closed on schedule! When dealing with such a large purchase and large amount of monies changing hands it felt reassuring the we had someone looking out for us!
SP-Maryland
Really fantastic collaboration
Really fantastic collaboration. Seamlessly go between text and voice, reserving voice for immediate actions. On top of latest offers and my loan officer focused on what I asked for vs. trying to sell me on loans that didn’t make sense to me. Grateful for the help!
Me Justme
Realizing anything is possible!
What made my experience great was that Maria was with me every step of the way! Any questions I had she had an answer or made sure I received an answer. She made everything feel easy as if I a first time homebuyer was a professional home buyer! I thank her for all her optimism and positivity! She believes in me and made me realize nothing's impossible! She's the best!
Dennis Rogers
Though the experience was more detailed…
Though the experience was more detailed than my past experiences, staff was always very pleasant and helpful with the process.
Ed Van Winkle
Very professional and excellent communication
Adam Gainey was a fantastic loan representative and made the process of working with loanDepot easy. He was completely available whenever we needed him, and he was professional for the entire process.
Gary Glisch
Worked with us to get through a…
Worked with us to get through a challenge from a current provider.
Dennis Hosman
Mortgage refinance.
I am not sure how far back they had gone to check our loan info, but they made it sound really good at first, but when it was all said and done we ended up having to make a down payment and having an increased percentage rate. The loan is nice in the fact that we are saving around $800 a month, but we sure had to go through alot of hoops to get approved.
Nikky Hall
I would give my experience a 4.8
I would give my experience a 4.8, only because of some redundancy of documents asked for numerous times when they were already in their possession, this was NOT by any fault of our rep Nate Ferrer. He was fantastic and always available with quick response and answers that were requested. Great experience overall and they beat competitors interest by a landslide. Closing was March 1st, 2024.
Christine
Excellent customer service!
LoanDepot gave excellent customer service and the whole process from start to finish was flawless. I especially liked the notary that was sent to our home. She was detail oriented and very thorough. I highly recommend LoanDepot!
Chris
Great Agent and Website!
Excellent loan officer and user-friendly website for document processing. I worked with a local company at first and they were slow and did not give me a sense of confidence. My Loan Depot officer knew exactly what was needed and kept things moving. We closed in just over three weeks!
Andrew Jay
Great ppl to work with. They recently had a system issue with secure portal but the account team has been in continous touch ensuring everything went well as planned.
Overall the team I was assigned Ryan Smith, Irina did a fantastic job with accurate timelines
Steph
Great Experience with knowledgeable professionals
Nate Ferrer and Christine Duong went above and beyond to help me get approved and funded. They both were very professional and knowledgeable. They have fantastic customer service skills and made me feel comfortable every step of the way through this experience. Thank you both !!! I will definitely use your company again!
Tim Smith
Nate Ferrer - Licensed Lending Officer
Nate Ferrer was extremely helpful in making me feel at ease with the HELOC loan. I have been thinking about this for a number of years. As soon as I sought information on a HELOC through Loan Depot, Nate was the first to contact me. He was sincere, knowledgeable and made me feel comfortable in going with Loan Depot. Nate then got the process going as soon as I was ready to make the move. The HELOC funded in 15 days, Highly Recommend and two thumbs up!
Steve Wadle
Processing agent was stellar
Processing agent was stellar and I was kept apprised throughout the application and approval process.
Beverly Oh
Nate Ferrer was great!
Nate Ferrer was great! He communicated with me in a timely manner and answered all my questions regarding my HELOC. The loan process was simple and the required paperwork was limited and easy to complete. I highly recommend Loan Depot.
Thomas G Jannicelli
loanDepot cares
LoanDepot team was very professional and sympathetic to our financial needs. It was a smooth process from the application to the appraisal to the closing and final payment.
Tysha
Everyone that i spoke with was very…
Everyone that i spoke with was very professional and knowledgeable of what I wanted and needed to accomplish. Thank you
Marie C Feeney
Excellent customer service & guidance!…
The professional assistance and direction from your staff: Mark Salgado, Autumn Charles & Amy Milkovic. The timely communication and updates from your staff. Excellent customer service and guidance throughout the process!
Rebecca Blake
Very helpful
Very helpful
Shannon Bruner
The whole process was very easy and…
The whole process was very easy and customer service was excellent!
Pro Choice
Excellent Service
Loan Depot was a good choice for us Mark Hanna got us thru the process in a timely manner Would highly recommend Loan Depot for your finance needs Thank you Mark Hanna
Tim Wade
Everything went very fast and good got…
Everything went very fast and good got my funding got in new heat pump everythings going great then i called to see if I pay the credit cards off with my funds and was told no the title company will send the checks to me still have not reseved any checks so im calling again on 12 14 2023 to see whats going on
Yorman R Cardozo P
Awesome
Mr. Giraldo and Mrs. Contreras were working as surgeons, they have my family's expectations under their attention and care, they are working as if it were their own home. They have listened to us and advised us, and held our hands, their silence is prudent and their help is a wonderful experience. thank you. Congrats .
Gary
Loan Depot was great to deal with
Loan Depot was great to deal with. Knew everything that was needed for my refinance.
Valerie Davies
Debbie is a real pro and worked very…
Debbie is a real pro and worked very hard to help us. I would recommend her and Loan Depot to anyone needing help with financing!
Kevin Thompson
Would have given five stars but did not…
Would have given five stars but did not like the method used to pay off my credit cards.
Brittany Zeno
Loan Depot was simply amazing
Loan Depot was simply amazing. The help was hands on and the advice was spot on. They helped my husband and I really work fixing our credit to ensure that we get the best loan possible. I appreciate Loan Depot for their help. I’m so happy and comfortable in my new home.
Stephanie Aguilar
The staff is truly AMAZING
The staff is truly AMAZING I wouldn’t have done it without Melissa and her great team. Kind and willing to help. They looked for any possible way to get me into a house this year and made it happen I am beyond great full and would definitely be recommending them
Ed Mendoza
Meilin was phenomenal and easy to work…
Meilin was phenomenal and easy to work with. Her customer service and attention to detail is outstanding.
Eric Hausmann
The pros in loans
The service, the professional treatment, and the caring made a big difference!
Wanda Bailey
Awesome people no judging thank you
It was a great experience, Ben was very honest and patient with us never once making us feel like we were being judged! A blessing all the way through our experience 🥰
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