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Reviews 1638Better Mortgage not only offers a streamlined mortgage loan process but also allows you to work with your own realtor and title company. Additionally, they provide insurance coverage through their dedicated team, ensuring a comprehensive solution for all your home buying needs.
The entire process was conducted via the web, with Loan Coordinators providing ample communications and updates, and all under 2 weeks from start to funding of the loan.
the process is very thorough, which means you will need to take time to upload many documents to the Better website and stay in close contact with your Loan Officer.
This was my third time working with Better. I came back because their process is always smooth and easy. The dashboard keeps you organized and makes it easy to upload the required documents and information. Always a fast response to any questions or issues that arise. To top it off some of the best rates and no fees!
Working with Jamie Ohlsen was an absolute pleasure - again! From the moment we connected, she demonstrated a level of professionalism and expertise that immediately put me at ease. Her knowledge of the lending process was impressive, and she took the time to explain every step along the way, ensuring I felt confident and informed throughout the entire process. Not only does Jamie Ohlsen possess a deep understanding of the various loan products available, but she also took the time to understand my unique financial situation and goals. This personalized approach was incredibly refreshing and made me feel like more than just another client. From application to close, Jamie Ohlsen was proactive in providing updates and addressing any concerns that arose. Her responsiveness and attention to detail were truly commendable. Even after hours on a Friday she continued to work with me to include last-minute changes so that we would meet our accelerated closing date. Thanks to Jamie Ohlsen's expertise and dedication, I was able to secure a loan that perfectly suited my needs, and she gave us an interest rate which could not be matched by any competing lender – not even close. I cannot recommend Jamie Ohlsen highly enough and will certainly be referring friends and family to her in the future. If you are looking for a loan officer who goes above and beyond for her clients, look no further than Jamie Ohlsen!
The platform is extremely user friendly. The fact that everything is broken up into daily tasks, makes the whole process so much less overwhelming. The team at Better was always quick to respond to any questions I had, and were always happy to help. I highly recommend this company for your mortgage and refinance needs. Five stars.
This was the best experience I have ever had refinancing a home. From the first call to completion; I was kept informed of the progress. The costs were "better" than the other companies I considered. The timeline to completion was excellent. The on-line system was easy to use and the required documents were not excessive. My questions were answered promptly. Each person that I talked to treated me as someone that was important to them.
To be honest, I was initially apprehensive with the self-serving model and no salesperson chasing you. However, I had a great experience and my loan agents acted like advisors and keeping me on track with respect to the task outstanding. Though it went a little close to escrow, they kept me informed and I had a successfully closing. There zero commission model is great and they provide unmatched transparency. Would love to work with them again.
Lack of communication and understanding what I needed and wanted. Seemed the goal was to get the loan funded as quick as possible instead of how I NEEDED it.
My experience with Jamie, my loan officer, was exceptional. Jamie went above and beyond to secure the best rates for me. Her responsiveness and proactive communication kept me well-informed at every step of the process. I wholeheartedly recommend Jamie to anyone seeking a reliable and dedicated loan officer. Additionally, Better Mortgage’s automated underwriting process streamlined the experience, making it efficient and hassle-free.
5 stars for working with Jamie, she was our dedicated agent. Jamie was excellent, prompt and very understanding of any issues coming up as we went through this entire process which can be complicated , time consuming and quite daunting. I had to drop a star as we had few bumps along our closing process where another agent was working with us. But as Jamie was our dedicated agent, she helped us out here as well and ensured a smooth closing despite few problems along the way.
First of all, I got the best rate, even lower than minimum rate for 30 year conventional loan. Everyone at better was really fast to text back, email, and call back when call is requested. Just closed today on a home in Long island. Thanks
Best Rates…Very easy & transparent process, with Excellent Service.
Jaime and the team were very helpful throughout the process. We managed to close in three weeks!
Quick and easy. I did everything online, except the loan signing. Service was prompt, personable, and professional. It took just 3 weeks for the money to show up on my account.
Easy to use online systems with daily updates and clear instructions on actions needed. Fast and attentive response times
Better Mortgage made my American Dream come true!!! It was quick and easy process going through each anf every step and highly recommended them.
The whole process is online, which is great. The site is super clean and easy to use with a dashboard that outlines outstanding tasks and where you're at in the process. My mortgage rep was very responsive and spent time answering all my questions. Overall a very fast, easy experience.
Turnaround times were quick, and handling tasks electronically was very convenient. The Better team was helpful throughout the process.
Excellent customer service. Representatives were very responsive and helpful in explaining all the steps involved with the mortgage process. Best mortgage experience I've had. Really appreciated being able to monitor the process all the way through.
Jaime was awesome! Better was easy, there was great communication, and an easy simple close
Had a great experience with my first every mortgage with Better. Jamie O and Chantel C made the experience streamlined and efficient at every turn. Would highly recommend using them for any mortgage needs!
Jamie Ohlsen & her team were great! Solid communication & they were even able to accommodate the buyer's request for an expedited close date! Would definitely recommend & welcome the opportunity to work with them again!
Jamie Ohlsen was fantastic. She was super responsive, always available when we needed something. When we decided to put a down payment on a house she called the sellers agent and assured them that we would be great buyers. That made all the difference in getting the house, if not for that we would’ve missed out because there was a competing offer that was higher than ours.
Better Mortgage messed up my 1st loan application. I was preapproved, but then they denied my loan on the last day of the financial contingency. I already had everything ready to go, utilities set up, furniture and appliances scheduled to ship. And I had to cancel all that. They should never had let me go that far and denied my loan at the end. It let down so many parties. I asked them how much I could qualify if I could not qualify for the original amount. They had me filled out a 2nd application. On the 2nd application, they verified that I should have qualified for the original loan amount. So I had to go through the process all over again. This time the seller didn't trust me because I canceled the contract on the last day of the financial contingency. I had to put down non-refundable deposit for the seller to sell me the house. Anyway, they did approve the same loan on my 2nd application. I was able to buy the house eventually. But due to the mistake they made on my first loan application, I now have a higher interest rate (because mortgage rates have gone up since then), and I spent so much time on canceling all the deliveries and getting refunds on them. If you want to use Better Mortgage, make sure they fully qualify you very early in the process.
This is my second experience with Better and I think they are just the best! The entire process is so easy and Brian Popp was extremely helpful from the very beginning of the process. He answered all my questions and was very responsive and professional. I can honestly say that I was not a bit stressed out during the entire mortgage process and this is the first time I can ever say that. I also want to commend Chantel Childrey for guiding me through the process and always be available when I had questions. Thank you Better and crew for helping us with our home buying process. We couldn't be happier with you all!
Eric made my experience extremely seamless! Home purchasing wouldn’t have been as easily attainable without him. I recommend everyone to connect with Eric and better.
Two major pros: - Significant $avings compared to alternatives - Online process was *usually* well organized One significant con: - When there were relatively minor problems, the process for correcting them was obscure at best. For example, we decided to opt-out of owners' title insurance, but in spite of many reminders, that wasn't corrected until 4 pm on the day before closing. There were at least three other similar disconnects. It seems like in the name of efficiency, Better doesn't empower the point of contact to fix problems directly.
The whole experience, from beginning to end, was quick, efficient and effortless. I had been looking for refinance options for 6 months before working with Better. Each other company was charging exorbitant closing fees, and made the process of submitting documentation miserable. The last one had terrible communication that just felt like I was getting the run around and being taken advantage of. Then came Better. From the start, everything was transparent and easy. Took a little over one month to complete my refi from start to finish, and ended up saving a ton of money over the other companies. I would highly recommend anybody interested in a home loan or refi, start with Better and save yourself the time and energy.
Super Simple process Saves Thousands in Closing Costs $2K Bonus from AMEX didn’t Hurt! Michael Tadlock and Ravon were Very Professional Will use Better Again!! Steve Miles AZ
Derek and Chantel were amazing. From empathy to full understanding of the entire process, they were able to guide me throughout the journey. Thank you Better.
Good rates, low fees. I really like the ability to play with terms/points on my own time rather than in a broker's office. The process is entirely online / remote - which I prefer, but isn't for everybody. No issues closing on time. There were a couple minor hiccups along the way that a more high-touch approach might have avoided, but I'll trade a little vigilance for the lower fees any day.
Smooth transaction from beginning.. my loan officer was always on top of communication
Overall working with Better was a great experience. Getting a pre-approval letter is real fast. Some things to consider when working with Better, make sure you have access to your whole financial situation. Things that can at can delay and ruining your experience if you work sales and make commission, if you receive RSU (restricted stock units) from an employer. One issue I had was I did not attached my checking account as an asset and there was not an easy way to fix that. In all it was a great experience and we were able to close on the date promised. I would use Better again.
What a great experience! Brian was available any time of the day, the response time was super fast, he explained all steps of the process. I would definitely use better.com in the future
The communication was great and the process of completing everything online was straightforward. I checked with several other companies and Better gave me the best rate and pricing.
Simple, quick and easy to go through the whole process, and as smooth of a closing you could hope for on a new home purchase. The whole team was responsive, attentive and on top of the ball every step of the way. Not to mention their interest rates were far superior than 5 other lenders I got loan estimates from. I wouldn’t hesitate to recommend or use Better Mortgage in the future.
Streamlined process and excellent fast responses by the folks involved. Simple clear cut instructions then crazy under writer demands. Good competitive pricing and value with fast closing. I am so happy - looking to buy BETR stock also.
This is the second time we have worked with Better.com for our mortgage. Both times they made the process easy. They responded quickly to any questions we had, which helped keep the process moving forward. We highly recommend Better.com
Best experience ever, better.com helped on close on a house within 3 weeks , overall process was easy and well defined , we got the final approval from sellers on 12/12 and our closing was done successfully on 12/22 , we locked down the rate on 11/30 , during this period mortgage rates went down , so even though i had locked the rates better.com helped me reduce the rate based on market conditions, going forward better.com would be my first choice for any mortgage needs
I had a seamless loan process and was very impressed with the professionalism of everyone at Better. I liked the digital experience but appreciated how hands on the team was to support me throughout the process. I recommend Better and will happily use them in the future.
Better place for Better Loans ! Thanks Ashley & Andre helping us with affordable pricings
My team was excellent and very proactive guiding me through the process Although bombarded me with requests they were always there for a quick response to any of my questions and got me to the finish line on time
The team was professional and knowledgeable. They were very helpful every step thru the process. I would recommend better.
Excellent process. Better was truly a better way to apply for and process a mortgage. Everyone was professional and very responsive and we were able to close in record time due to the expertise of our loan office and the diligence of the entire team. We have bought many properties and this experience with Better was the very best ever.
Thanks to Tony and better mortgage team !!
Javik and the team have been Amazing. We had some issues, out of our control, they really helped us thorough the whole process. I would highly recommend to everyone .
I was amazed at the fast pace. The entire process was very smooth. Rates are great and competitive. Funding was done on time!
Process was smooth and easy and they are always there to help on any kind of questions or issues. Also they helped me give better rate compared to the current market rates.
Everyone was nice and helpful. They made the process less intimidating. I really like the tasks system they use to submit documents. It made the process feel more streamlined.
The process was very systematic and clear. Also the staff was very knowledgeable and helpful. Particularly my Loan Consultant Katie DiRosa. My only comment would be to have better control over the automated processes for people who don't need certain things. For example I already had an a completed appraisal before applying which turned out to be a bit difficult to use with the automation.
I applied to Better mortgage on a Monday and by the following Tuesday the money was in our bank account. That's what I call fast and efficient. Thanks Better mortgage!
My experience with Better Mortgage was exceptional. The Better team was not only helpful and informative but also incredibly responsive. They made the complex process of securing a home loan less stressful. The online portal they provided was user-friendly and kept me on track at every step. I always knew what to do next, and it greatly reduced the stress of the mortgage application process. Better Mortgage offers a top-notch lending experience. If you're looking for a hassle-free home loan, I highly recommend them.
Task driven website experience is very helpful with getting needed materials submitted in a timely fashion.
Great rate and support from the team. Made it easy with step by step instructions. Online portal helped along too.
Great customer service and help me through all the process nicely.
Better saved my home buying process! I had originally been working with another lender when making offers on homes and eventually had one accepted before the previous lender started giving me issues. With an offer accepted and a closing date already scheduled, I sought out help with Better. Everyone I worked with at Better was fantastic (especially Kody Powell and Luke Holden) and helped me get approved and everything squared away in time to have a closing on a very quick turnaround. I could not be happier with my experience. If it wasn't for Better, I would not be a homeowner right now.
I had a great experience working with "Better.com". They were professional and transparent through out the process.
All the info I needed to be empowered to make key decisions was provided digitally. I also had sufficient touch points from the coordinators to support the buying process.
The best mortgage company I ever used. They were professional accurate and timely start to finish. It was the fastest and smoothest closing. I have ever had and I have closed many times.
this company have worked with me even when I was ready to give up. they kept me going..
Everything except closing can be done online, very easy to read online instructions and exactly what documents need to be submitted, and can electronically sign. Very fast turnaround time and Brie was extremely helpful and answered all my questions and very easy to work with. I did a refi with you a few years ago and also had a great experience, thank you so much for making the whole process painless! With the rising credit card rates, it makes perfect sense to get HELOC with low interest rate.
I did not have to pick up the phone once, everyone was available in a timely fashion in a digitally accessible way. No physical paper trail either!
This was the fastest mortgage process ever! Closed in 17 days from accepted offer. The pre-approval worked seamlessly, with the ability to upload all of my necessary documents from my IPhone. The team was in daily communication, reminding me of tasks needed to be reviewed. Wonderful process and experience
Andrew and Courtney were very helpful and professional. The process is quite lengthy, but dashboard tasks make it easy to complete each task. I really like the way that better.com is approaching clients. One of the best experiences in taking a loan directly from the lender. I would 100 percent recommend better.com to anyone who wants to avoid broker fees in taking the home loan.
Streamlined process, super responsive.
Great online platform, very communicative staff
An innovative lending platform that WORKS ! Streamlined and efficient process that gets the paperwork stage quickly out of the way so you can get to closing and funded QUICKLY ! There were a few small hiccups with the notary/title company that sidelined the process temporarily at the end but overall they were minor and inconsequential. Brie was TERRIFIC ! We will be working with BETTER Mortgage again soon !
Buying a new house seems to be a complicated deal. But with better , small tasks are quite easy to complete, and uploading any kind of documents was siper easy. Everything is done through e signing ,and you can schedule calls with the helpful Better team, thanks Maxine and Katherine for making this experience a breeze!
We closed on an FHA loan in <30 days, definitely was a stressful experience but it was easy to get a hold of my team. Worked with Bryan Unkle and Alan Cruz and they were amazing.
I was able to close conventional loan on residential investment property within 18 days from locking the rate. I was able to complete pre-approval online.
I had absolutely no problems processing through my mortgage loan. KATHERINE was Amazing!!!! She is your most valuable employee. Always returned my calls, was so very patient and helpful and friendly. She knows her stuff and is efficient and through. I loved working with her. Even my realtor was impressed I wouldnt doubt if she recommends Better Mortgage to future clients. I tell everyone I know what a great experience I had with Better Mortgage.
I had a great experience with Better. They were quick to respond, review documents and their portal is nice and easy too. No hassles for me and closed in 30-45 days. I would recommend.
I used better mortage after looking at multiple different lenders and swapped from rocket mortage to better. I noticed that better was the ONLY lender that let me see the rate table and choose the one that fits me best. The tasks were completed piece by piece and were not done overwhelmingly. Throughout the entire process I was able to email Ashley or Someone from the loan department who was friendly willing & able to help me out with any concerns. We closed early, they are in California so it was awesome being able to have support after work in the eastern time zone. I even received a $2000 AMEX credit after 5 days of closing + multiple discounts on my loan. I have referred them to other friends and family. 10/10 Would HAPPILY use again.
Very smooth experience in general. Checking the calculations of various loan terms and amounts, submitting information and documents was very easy with the website. Their customer service was very quick and helpful in dealing with any trouble. Much better interest rates than I found elsewhere.
We recently purchased a home and used better mortgage as our lender. The process was really smooth with minimal work on our part. We submitted the requested documents and better mortgage took care of the rest. The interest rates are fair and you can generate estimated loan documents to gauge what your closing costs will be and what you can ultimately afford. Overall I think better mortgage is beating rocket mortgage at their own game.
Great service, clear explanations, quick to close - highly recommended!
Better is quick in response and is very professional.
Overall, working with Better was easy, and the rate could not be beat. Ravon and Courtney were responsive and made sure everything was ready for closing. The only reason for 4 stars is an issue with closing costs. For some reason, when Better evaluated the property tax the day before closing, it was $2k more than the previous estimate. It would have been better if that was finalized sooner.
The folks at Better were responsive, attentive, and extremely patient despite my nervous calls - they picked up and answered me completely every single time. Also they offered the best rates and truly try to get you the best possible terms - not just make a deal. My loan officer Adam, my coordinator Andre, and Robert who set me up initially were amazing. Truly made the loan process easy to understand and manageable, despite how stressful it can be to buy your first home.
A team that really cares for you to get the best deal made everything so easy. Even now when their job is done they will be with me until I get my keys. Amazing service by all
Great experience in all regards. Brie Williams was extremely responsive in a surprisingly timely fashion, helpful, even in the few rough patches. I'd recommend Better to anyone who asked.
Everyone on the team bent over backwards to help us have a great experience and make us feel like we were important customers. I would highly recommend. The process was so easy and stress-free.
We could not be more satisfied with our mortgage process. Having purchased before and sold recently, as well as working in the financial industry in the past - we know how daunting a mortgage can feel. I was impressed with the streamlined digital application and ease of use. Very quick turn around, efficient communication, great options. Would definitely recommend!
Better was a very easy lender to work with. We were first time home buyers and found Better's online platform efficient and we definitely enjoyed the cost savings that that efficiency brought (~$10K). All the people we worked with were available whenever we needed to contact them and were able to answer all of our questions.
I would like to thank Better Mortgage for helping us buy our first house. Kasey and Andre were very helpful during the process. We were able to close on time.
My experience with Better Mortgage was outstanding! Their customer service was great. They answered all my questions and the loan process from opening to close went smoothly.
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