Home Warranty of America Review
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Reviews 2467 
P. H.
Just made the warranty purchase
Just made the warranty purchase. Obviously went very smoothly. But we all know the proof is if we have a claim.
Alan Carvajal
Kyle applied a military discount and…
Kyle applied a military discount and special pricing for an extended contract special that was a terrific deal. The peace of mind in having an HWA warranty on both of my houses is very comforting. Thank you, Kyle and HWA.
Devin Rowe
Service was great but time frame was never clear and overall claim took took long to be resolved
Service was great and seemed to have to resolve our issues quickly. He showed up late. But his arrival time was never very clear as home warranty said he be there between 3pm-8pm but Horizon said he'd arrive around 4pm-4:30pm. A more definite time frame between the two would be great. Also I recall that the actual process of reviewing and assigning the claim took about a week plus the an additional scheduling time, while this was a relatively minor issue this time that's too long for what could have been an emergency
Gerald Henry
Timely and fixed fast… great experience…
Timely and fixed fast… great experience !
William Alvarez
10 out of 10
It was quick and before what I expected. Service was great and the technician was so helpful and pleasant.
Muhamad Lababidi
Best experience ever
Second time filing a claim, great experience, less than three business days and I had a contractor on site fixing the issue. Highly recommend.
George Lee
Home warranty makes it easy for the…
Home warranty makes it easy for the consumer and so far it’s been very Good and taking care of our problems
Susan Stoehrmann
EXCELLENT QUICK SERVICE!
EXCELLENT QUICK SERVICE!
Tom
They were great on my recent service.
They were great on my recent service request. The main reason I am writing this review is because they sent me three emails asking for a review and maybe the emails will stop now.
Charles Wold
Contractor's professionalism
Contractor's professionalism
george
plumbere was dispacted timely, very competent, professional arrived on time, very polite resolve implemented quickly and accurately!
plumbere was dispacted timely, very competent, professional arrived on time, very polite resolve implemented quickly and accurately! very pleased,
Yvonne H
Scheduling and Service
Making the appointment and getting great technicians
Pinki Kearbey
Very prompt amazing service
Very prompt amazing service
Rod Wilson
Very nice tech
Very nice tech - we are hoping all is repaired as I’m sure it’ll take a few days to get results - always called before arriving & within the estimated timeframe -
Luke Simmons
Timely response for the technician to…
Timely response for the technician to come out and check out the issue, good communications.
Mr. Kehoe
Naji Co. Inc.
Mike from Naji Co. Inc. Was on time, very nice, and knowledgeable. He made sure everything was good before he left. Thats all anyone can ask for when having a part of their home serviced.
Joan
The phone automated system worked very…
The phone automated system worked very well. I had no issues. Currently waiting on a technician to pick up my two requests.
Catherine Zitzka
Tech arrived next day & issue with our…
Tech arrived next day & issue with our air conditioner was promptly resolved! Very satisfied customer!
RaNae and Dwayne Wilson
Filing a claim was easy and we were…
Filing a claim was easy and we were contacted immediately and had someone out 2 days later. I am super happy with the response time and the contractor that did the service.
David Wayne Foegelle
Good efficient service
Serviceman brought appropriate parts and quickly had refrigerator fixed and cooling.
Jasser Mahmoud
Fast respond
Fast respond , and sending the right people to do the job tight2025
April snapp
Very quick getting the service needed…
Very quick getting the service needed to there customers
Cattrell Pitre
Not impressed
I have been with HWA for 15 years most recently it does not appear to be as transparent as it once was. There is not a detailed explanation of what is need to insure each and every time you request a service it will be paid for and completed. Not all of the service agents sent are courteous and respectful. Not all agents have the level of expertise that the job will be done correctly and in a reasonable amount of time. Everything is automatic or AI there is no person that you can talk to for clarification. I feel like a request for service goes in a black hole and not sure if someone will respond or not. Just like this questionnaire I have to type in something and not sure if some will read or not.
Johnisha Pannell
The technician was very courteous
The technician was very courteous, informative, and respectful.
Kristy Childs
Very professional and was able to…
Very professional and was able to explain in details what was going on. I felt comfortable with him in my home.
Leonardo Pichardo
Whenever I submit a claim
Whenever I submit a claim, I get a response back in one day, with the technician name and the company and date and time. Very satisfied. Thank you.
Erinn Garrels
Great
Thank you for your help!
James Main
Legit appliance vendors
Whenever I have an appliance that needs help, I am very afraid of the vendors that are 'appliance' people in our area... This time, we were thrilled beyond belief that an actual GE tech would be dispatched for our refrigerator problem. Big YAY! Good job HWA!!!
Joan
My claim was handled very quickly and…
My claim was handled very quickly and efficentely
Robert ONeal
Well worth the switch
I'm a new subscriber and used this server to replace my former account. I was happ to do it because my former server didn't cover my upright freezer and they were able to provide the coverage without increasing the price that I was already paying. They definitely provided me with peace of mind. Well worth the switch 👌
Jo Lee
Representative was very informative and…
Representative was very informative and helped greatly
Mark A Rodriguez
Amazing experience
Amazing experience. Agent was thorough and knowledgeable and answered all my questions. 100% satisfied
Jeff
Finally, good service
I was ready to dump HWA because of the past few claims I had with them and the people they sent. In this case though, the technician was professional, knowledgeable and went above and beyond.
Michelle Fortener
Please start hiring customer service…
Please start hiring customer service agents who have an American accent. For the past few years, EVERY SINGLE TIME I've called, I get someone with an accent that is very difficult to understand.
Robert/Brenda Williams
Excellent customer service
Excellent customer service, prompt, corrected the problem, friendly and knowledgeable staff.
Brenda Hawk
Completely Satisfied
I’ve had to call HWA 3x to file 3 different claims on a “new to us” home. Their service has been quick, helpful, professional and consistent every time! I wouldn’t hesitate to recommend HWA to anyone looking to purchase a home warranty plan!
Rob Snoga
Called one day
Called one day, the Contractor was out the next.
Joe
I have a friend that actually has an…
I have a friend that actually has an Home Warranty with HWA and she called in for a repair and the tech was there in no time to repair/replace the appliance. She continues to keep her HWA on hand year after year just in case.
Richard
HWA was easy to contact and provided…
HWA was easy to contact and provided prompt service in assigning a contractor to fix my problem. The contractor provided excellent service, was prompt and friendly. I would highly recommend HWA.
James
HWA called on Saturday, up and running Tuesday
HWA called on Saturday. Technician came on Tuesday fixed by noon. Very good work.
EB
Quick response time
Quick response time
Caitlin
Very helpful
They have always helped the way they were supposed to.
George H. Lund
Timely and gave me a 30 minute notice…
Timely and gave me a 30 minute notice prior to arrival. Found the issue and resolved the problem immediately. Showed me the issue so I could understand the problem. Highly recommend Pearl Plumbing.
Rogelyn Harlan
Santino was great
Santino was great at walking me through the process and made sure to explain everything. No one likes surprises the it comes to home warranty's
LATOYA SMITH
The men were very knowledgeable and…
The men were very knowledgeable and they cleaned up afterwards.
Vicky Piorkowski-Cottereau
It was easy to schedule the work on…
It was easy to schedule the work on time. Had excellent communication with the service provider. The technician was courteous, on time and very professional.
Luis Martinez
Claim was super smooth.
Claim was super smooth. They set the appointment jut two days after the claim. 100% recommend
Jesus Hinojosa
The repair tech made it a great…
The repair tech made it a great experience
Robin and Patrick Cardi
It took 3 days and 2 phone calls before…
It took 3 days and 2 phone calls before a technician was assigned my repair. Very disappointed as water was leaking on my hardwood floor and causing damage. The warranty company has very poor turnaround time. I never had issues until the company had a merger. Very frustrating.
customer
Quality of HWA
Quick response . Uses qualified Contractors.
JAMES
The work and performance was very…
The work and performance was very professional excellent very kind willing to answer questions and very helpful
SYL
I've only just signed up with the…
I've only just signed up with the salesman that called while I was checking pricing and coverages. The coverage per item is much higher than the previous plan I was looking at and the salesman explained their plan very clearly.
James and Gail Conner Jr.
The Service worker.
The Service worker was excellent and very helpful and understanding.
Karen Benedict
Straight forward information
Straight forward information. Ryan was very professional and explained program in detail.
Jeffery Walker
It took too long to assign the ticket.
It took too long to assign the ticket.
Christine
Great communication and customer service.
Great communication and customer service. Technician was timely, cleanly, and professional. Problem with my refrigerator was discovered, part ordered, and issue solved quickly!
DAREYELL
They setup the appointment very fast…
They setup the appointment very fast with the local contractor.
Kathy Mount
Home Warranty of America has always…
Home Warranty of America has always been very prompt in arranging for repair service. I am pleased with this company.
Fay
They were prompt
They were prompt
Sandy Stewart
Perfect response and respect
the customer service agents are very helpful. they give me full info about response time
Virginia
HWA did not respond very quickly
HWA did not respond very quickly to my claim even though I stated that it was an emergency. A repairman eventually showed up several days later and all was fixed.
SSM
Speedy Resolution
Found the right technician and got issue resolved in 24 hours
Don S.
Great service from Veracity HVAC
Great service from Veracity HVAC. Fidel was very knowledgeable and courteous. I would recommend using this company for your air conditioning needs.
Alexis Ansay
Great from start to finish
Great from start to finish. I’m very happy with this company.
Jenifer Lohn
Kyle was extremely helpful
Kyle was extremely helpful, knowledgeable on products and programs available.
Lynn Davis
This was the easiest and most…
This was the easiest and most professional service I have had from a warranty company!'
Ann C
Adrian was wonderful
Adrian was wonderful. Easy to talk to and explained everything so well.
Mary Cody
Representative was very pleasant and…
Representative was very pleasant and took time to answer questions I asked.
Jo Adamcik
The tech was very nice and did a great…
The tech was very nice and did a great job!
Kevin Mackey
The claim process was smooth
The claim process was smooth, a plumber was assigned within a few hours, they showed up the next day(on time). They had to replace my garbage disposal, got authorization within 15 minutes and I had a new disposal installed within 30 minutes. The plumber was professional and clean. Excellent experience.
Dan and Marjorie Rodela
Received quick response.
Easy online request.
Alexander Lin and Kevin NT Lin
Excellent work done
Excellent work done
Ingrid Taylor
Ryan was very professional and…
Ryan was very professional and efficient . He explained everything and was very patient.
Alejandro NC
Case manager was very supportive and…
Case manager was very supportive and communicative.
Rhoda Buckley
The representative
The representative, Adrian Saunders, was very polite and friendly to speak with. He was extremely knowledgeable and even mentioned, because I was a senior, a special 3 yrs plan which I ended up taking. Kudos to Adrian Sauders.
Tony Gatchalian
Happy Face
I have been with HWA for over five years and is very satisfied with their service. I am happy with the professional vendors that they have and serviced me over the years. The HWA personnel I interact with are professional, courteous and always happy to help every time I have a house issue. -tony
Salvador Saldana
HWA is a great company and values their…
HWA is a great company and values their clients. Easy to file a claim and quick to schedule a technician.
Karen Buxton
The repairman was wonderful.
The repairman was wonderful. Courteous, knowledgeable, respectful and did a great job. My only disappointment was that it took 4 days to receive service.
D Davin
It has been a good experience working…
It has been a good experience working with the at AHW. Getting the claim was easy, with quick response back from the representative. I had to put out a second claim due to on going issues with my air conditioner. Currently awaiting to get approval for next part needed. My experience so far is that they are quick to reply to requests and very easy to work with the staff.
Linda Banjoman
Our garage door broke on Thursday and…
Our garage door broke on Thursday and on that same day Home Warranty of America sent someone out and it was fixed. They are very fast to help and I would recommend Home Warranty to anyone looking for a great company to take care of their needs. Thank you!
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