Choice Home Warranty Review
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Reviews 51679 
Pascal Sanchez
Our experience with Choice Home…
“Our experience with Choice Home Warranty has been excellent. Communication regarding claims and expectations is clear, timely, and professional, which makes the entire process smooth and stress-free. The claims system is straightforward and user-friendly, allowing us to address issues quickly and with confidence. Their support team is responsive and knowledgeable, providing consistent updates and guidance from start to finish. Overall, the combination of efficient communication, a simple claims process, and dependable customer service gives us great peace of mind knowing our home is well covered.”
Hassan Esmaeili
Because of customer service and also …
Because of customer service and also take care of the customer I appreciate you guys for everything. I recommend your company to others people thank you so much for your service.
Oscar Perez
Very good Service by phone
Very good Service by phone
customer
The technician that came to my home…
The technician that came to my home seemed knowledgeable however a part had to be ordered, therefore my issue was not resolved.
Yolanda Gill
The CSR was very knowledgeable and…
The CSR was very knowledgeable and answered all my inquires.
Joseph Gonzales
Mechanical Refrigerator Problems
We had a refrigerator that had being sounding like an idling race car engine for the longest. We finally contacted Choice HW. The technician was an expert in evaluating the problem and making the recommendation to Choice HW. They did not hesitate in covering the mechanical problem. Entire experience with Choice HW was great!
John Evans
It was easy to fille a claim and…
It was easy to fille a claim and schedule an appointment on line.
Anita Short
John was so pleasant to talk to. He was patient too and explained some things to me more than once. He kept telling me "thank you" as though I was doing him a favor. I enjoyed our conversation.
John was so pleasant to talk to
Jbooth
Anthony
Anthony, the technician, was prompt, professional and polite. He diagnosed the issue quickly and remedied the problem. The new thermostats are working perfectly.
Les Spousta
Getting a good deal with common sense…
Getting a good deal with common sense terms that seem of great value without a lot of haggling!
Javelin Anderson
Professional not pushy
Professional not pushy. Explain everything in real talk not cheesy salesman talk,. Very good experience.
James Deberry
The technician kept me informed of his…
The technician kept me informed of his arrival time and repaired the issue within minutes.
Georgette
Friendly person and assured their…
Friendly person and assured their company to top notch
Karen Artz
Excellent technician
The technician explained ewrything very thoroughly. He told us about cleaning the dishwasher filter & arms, which we never had heard before.
Donald
Choice was terrific
Choice was terrific. My air conditioner in Florida went off and I called to file a claim. Less than one hour later I received an appointment for the same day. The technicians were very versed and professional and got my air conditioner working. Very please with Choice’s service. I recommend them strongly.
David Chatman
THE Clear Understanding of the policy
THE Clear Understanding of the policy, and Robert's assistance!!
Jason Roseman
Quick Response
Turn around time for a technician to look at my water heater was same day. Although now we are waiting on parts for the job to be completed.
robert taylor
I most like what you have to offer
I most like what you have to offer, I do not have to go to multiple Service suppliers. Thank you Robert Taylor
Emit Newsome
Teck was very professional
Teck was very professional, he has to return when he gets the parts he needed. Mr Emit Newsome
Charles and Suzanna Dooley
Initial appointment was a little late
Initial appointment was a little late. When arrived diagnosed the problem to be the fan motor. Did not have the right motor to replace the bad one and had to reschedule another appointment which was three days later. That appointment was canceled due to a mechanical problem with his service van. The third appointment was two days later and finally got the unit fixed. Communication was a problem during this 6 day ordeal. The technician who performed the work was very good and checked the unit over when finished. He did a great job. Just took too long to get the problem fixed.
Hugo Florez
Fast and effective
I understand that you strive to provide the required service , which is a very important in my first experience with you
Tammy Elkins
I just purchased Choice Home Warranty
I just purchased Choice Home Warranty. The salesman was polite and thorough. The process was painless and the rates are better than the company I cancelled. Hopefully the service will be this good when I have a claim!
Mark W
Helpful explanation of how it works and…
Helpful explanation of how it works and how much is covered. Helpful help desk persons. Had to call back for a copy of the waranty and invoice.
Salvatore
family
corrected my oncern
ROBERT HOOVER
Great customer service.
Fantastic customer service.
Virginia Delatorre
Repairman was very kind
Repairman was very kind, and knowledgeable.
MELANIE COOPER
same day service
i got same day service on air conditioner.
Cindy Fassel
Timeliness with both the washing…
Timeliness with both the washing machine and leak under the sink. I received an Email within 24 hours of appointment and with the leak, the repair person was there within 24 hours. Awesome
Joyce
Great service tech was professional and…
Great service tech was professional and did a great job.
Hari
AC repair on time
Timely response and scheduling and fix of the component
David Messer
Great service Man!!
Great service Man!!
Arthur Adrian
I put a claim in for 2 fans
I put a claim in for 2 fans. I have an upfront cost for $65. I was not informed that the compensation is $70 per fan. Good luck finding good fans for that price. There were some at$65, but they were the cheap ones. Average fans cost about $150. So be prepared. The electrician was knowlegable and friendly.
Peter Krueger
I am very disappointed in the service I…
I am very disappointed in the service I received from Choice. I received my claim number on 7/30/25. A technician finally arrived on Monday 8/18/25. My appointment was re-scheduled seven (7) times in more than two weeks. The vendor telephone representative informed me that their technicians do not work on weekends, but I was given weekend appointments. When the technician arrived, he recommended a cleaning service, which he says his company doesn't perform. But I felt this service is part of my Choice contract even if someone else in his company performs this. I would like someone from Choice to review my claim and contact me.
Debie
Quick response
Quick response. Quick repair
Robin Lane
I was disappointed...
I was disappointed that on 8/11/2025, when I called CHW to report my flooded bathroom (which I had to explain to an automated phone responder) I clearly reported there was an inch of water on the bathroom floor and water was gushing from underneath the toilet. That was reported as a 'plumbing problem'. No person to understand that as a 73 you widow, this to me qualified as an emergency. TN is not my home state- no family here . So the first plumber assigned was Emhart Plumbing, but a day later the was changed via email to East TN plumbing. Even got a reminder to call the plumber to confirm the appointment. I called East TN and spoke to the owner and was told that they had never accepted the job and they were 1 1/2 hours away. I called customer service and the only consulation I got ,was that the order would be put reassigned. I received an email that ASAP Housewerks would come on Tuesday, 8- 26 between 7am and 11am.. I called to confirm to find that the plumbing company was located 2 hours away. So 15days later, I had a young man come in and replace the insides of my toilet - and very clogged part of the inner workings of my toilet. I was pleased with RSVP Plumbing- polite and finished the job in a timely manner.
customer
Fast and professional
Great customer service and very knowledgeable
Debbie Gates
Long wait to schedule an appointment.
I couldn't schedule an appointment til a week out so I wasn't thrilled. The day I made the appointment, I received a call that afternoon, that the technician was on his way, fortunately I answered the phone and my boyfriend was home. It all worked out.
Nolita Forbes
great response time
technician was outstanding although actual fixing took 4 days need better resolution time
Sandra Gogins
The 2 technicians was really…
The 2 technicians was really knowledgeable and through in their inspection of my hot water tank. Great costumer service. Thank you
Lambo1
Great technician
The technician who came out is outstanding. We have seen him twice and he does everything he can to fix the problem, but in our case the washer and dryer were just too old and we were able to purchase new for the first time in 15 years.
Michelle
Claims are responded to quickly
Each time I have filed a claim, the claim is assigned right away. I have had problems with a few of the vendors they have assigned, however Choice is quick to fix the issue or re-assign another vendor.
Sr Javier Vidal Moreno
I had a problem with my AC but it was…
I had a problem with my AC but it was resolved very quick and efficiently by the Supplier. They contacted me before and they are very friendly. I am happy with the service Thank you! Javier
Patty
Issue handled with no issues
Issue handled with no issues. Simple phone call is all it took. We have had this company for several years and have referred several other people to them as well. It did take the service company almost 2 weeks to come.
Andy
First claim
This is my first claim with Choice Home Warranty. I used the website to make the claim. The process was easy, but I had to pay the $75 service fee before I could get an appointment. The appointment was two weeks out. When I talked to the actual service provider, they were able to reduce the wait time to one week. More later when I actually have the service performed.
ROGER
Great response time
Great response time. And great service.
CHERYL KABBARAH
I have had Choice for a number of years…
I have had Choice for a number of years and despite varying quality of technicians sent out and delays, the company has come through a number of times. This latest request was handled quickly and we were very pleased with the technician. We are hoping his explanation and repair of the problem proves correct.
Wilson
The technical knowledge of the…
The technical knowledge of the technicial combined with his gracious and welcoming attitude.
Sonji Sanders
Mr.. Castenellos was knowledgeable and so kind.
Mr. Jhon Castenellos was rxceptional in servicevery helpful in every aspect.
Lian
First time using
First timer, Process was automated and streamlined. Fast and efficient, had a tech show up within the hour and got my AC working again. So far, it was just the $75for the claim & service.
Ola
They tried to help with fixing things…
They tried to help with fixing things that needed to be fixed. The only problem is the contractors that they hired to do the job
Marie Haney
The contractor was knowledgeable and…
The contractor was knowledgeable and very friendly. Job well done.
Betty Williams
Very knowledgeable,and helpful
Very knowledgeable,and helpful
Anna Gardner
Got my ac fixed the same day I called
Got my ac fixed the same day I called. Was certainly fast great and professional.
Mehrnoosh R
Ease of communication! Speedy response!
Ease of communication at the time that you need help the most! Rapid response and fast assignments of a technician to solve the problem! Leo, the technician who was assigned to our job was a very polite, courteous, punctual, yet truly skillful, professional, and amazing help!
Jie YU
A good Choice to me
I called in with a Labor Day promotion. The Choice Rep Lorenzo instantly honored the deal, and went extra miles securing a longer term one with even lower per-year cost. I ended up signing a new contract, and renewing an existing one way before its expiration.
Sue Meirkhan
Technician was friendly
Technician was friendly, helpful and fixed the problem ver quickly.
Clyde Sexton
Choice response time to a claim is very…
Choice response time to a claim is very efficient. However, getting connected to a service agent has much to be desired. Shouldn't have to wait three or four days or longer for a service agent to respond with a timeline on the repairs or service.
Francis Kairuz
The technician was professional.
The technician was professional.
Janice Bettencourt
Better communication
The service provided has not been good this time. Waited all day for the provider to come and received late notification that they will not be there today. The appointment was moved to Tuesday. Communication should be better between client and provider.
Larry and Janice Cahill
Polite and professional men
Polite and professional men
EMMANUEL dorothy OBIORA
THE CASE MANAGER
THE CASE MANAGER - SUSSAN IS ON TOP OF THE CLAIM AMID THE CONFUSSION I EXPERIENCED FROM FEW OTHER CALLS
Matthew Mauldin
Gilbert was awesome
Gilbert was awesome! He was on time and got my air working good! Great job !
JERRY
Excellent service with professional results
My most recent experience with Choice Home Warranty was very good. It involved a backed up kitchen drain in my 1972 built home. The Choice website made it very easy to get a technician appointment to fix the problem. The company and technician assigned me was excellent in every way in that positive communication was present continuously throughout the process. I have used Choice Home Warranty several times and have obtained excellent service every time, no matter what the issue was. I highly recommend Choice Home Warranty for your home as it will save you money and result in your problem being resolved.
LT TURNER
EXCELLENT PURCHASE EXPERIENCE
This review is only for the experience we had when purchasing the home warranty contract. The representative we spoke with answered all our questions directly and fully. He also provided different discount options of pricing based on our age and length of coverage. Fully satisfied and hopeful the services provided when needed will meet the same high quality.
Antonio Evans
tech came early
tech came early. diagnosed the problem. took his time explaining what he was doing and what happened to the refrigerator. finished in a timely manner. after he left, called to make sure all was working well.
James Ziganto
Plumber called before arrival
Plumber called before arrival, was courteous and professional, and did the job.
Fred J
Was just checking comparison options…
Was just checking comparison options with current home warranty service and there was a great disparity between services and price..haven't used services yet but looking to cut down on aggravating attempts to get other warranty company to live up to promises.
customer Frye
Great customer service we feel like…
Great customer service we feel like valuable customers
Dianne Babb
The gentlemen was polite and thorough…
The gentlemen was polite and thorough and didn’t mind me explaining how I have two furnaces and AC systems in one house.
Susan T
Great Service
We had a quick response to our need and the plumber was on time and professional.
Tim And Leisa Johnson
Great service
The person was on time, professional and explained the problem and fixed it.
Mary Lou Pratts
Plumber was very knowledgeable…
Plumber was very knowledgeable regarding sump pumps. Checked my sump pump thoroughly and let me know it was working properly so I don’t have to buy another pump.
SANDRA BOSSLER
Was able to speak to a person
Was able to speak to a person, and they were very helpful!
Teresa Donahue
Summit claim and a few days later the…
Summit claim and a few days later the plumber came, he was very helpful
Gary C
My pool pump went out and claim was…
My pool pump went out and claim was answered the next day. Tech came out,diagnosed pump to be defective and it was approved immediately. They installed new pump the next day. My AC went out on another claim and it took 3 days to get tech out and repairs were approved immediately. It depends on the contractor that selects the job.
Linda Gauna
i was in the process of cleaning
i was in the process of cleaning, said he order the part and when came would help me learn how to clean the igniters' properly (no one else took the time to tell me)
MARK BRADLEY
The initial assessment visit was prompt…
The initial assessment visit was prompt and efficient. Currently waiting parts and install to complete repairs.
Randy Mogen
Fast and Easy to Work With
Brian the rep was easy to work with and was able to assist in giving us a better price on the warranty. Fast and easy to deal with.
Tan Pham
Experience and friendly technician
Experience and friendly technician. Great results, thank you!
Yolanda Brown
Great Companty
I put in my request and in less than 24hrs they had someone scheduled to come out. My only grip and it is nothing major. I wish they have the techs or companies call to schedule instead of just scheduling as I could not keep the original appt due to my work schedule. Besides that Choice warranty is phenomenal.
Reliford Tims
Great response and professional service
Great response time and professional service from assigned technicians
Tyler
The thorough communication throughout…
The thorough communication throughout and how streamline submitting a claim was, gave peace of mind. Completely satisfied with the whole process start to finish. You never think you’ll need the warranty, but am extremely glad I chose to go with Choice.
Louella Garner
I had to speak to the young man not to talk so fast with older people!op
Gave me a price I can afforded!!
Amber
Great Customer service
The customer service person was in the US and was amazingly helpful.
Joseph Stephen
Robert was very knowledgeable and easy…
Robert was very knowledgeable and easy to talk to and helpful with what I needed and felt he was looking out for me
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