Choice Home Warranty Review
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Reviews 50121 
Kent McCrimmon
Fast and great service 2025
Fast and great service 2025
Anonymous
New Customer
Katelyn was a pleasure to work with!
Arlene Evans
I have a current issue with my air…
I have a current issue with my air conditioner. Called in this morning It is now 3:00 pm and my home is very hot since it is 102 outside. How long before I get some help. I am a senior citizen and cannot handle this heat Please respond asap.
Ms. D
Anthony Acosta was tremendously helpful…
Anthony Acosta was tremendously helpful in providing all the answers to my questions. He offered all promotions with facts and figures and no high pressure sales tactics. I feel respected and properly advised as a consumer. Thanks, Anthony.
Leslie Peterson
Technician was wonderful - CHOICE NOT SO MUCH
Technician was wonderful - two nice young men - diagnosed it correctly and CHOICE refused to pay it - making up that is was damaged - this pressure regulator has been in a closet that no one or nothing has happen to in years. No way there was damage - it’s hair line crack and they refuse to pay - claiming damage - it’s an older home so I’m sure the regulator is just giving out from years of use. I even looked in my contract where they list coverages and it says pressure regulators are covered / does not list any exceptions. This is a case of them making something so they don’t have to pay for a claim. DO NOT USE THIS COMPANY - run!!!
Kevin Hortel
The process of filing a claim is simple…
The process of filing a claim is simple and easy. The only thing I wish Choice would do is to provide us the name of the company and let us do our own scheduling. Other than that things went smoothly. Thank you.
Celeste Gaffney
Josh,
Josh, Quick fast and to the point, answered all of my questions, as to what to expect, and done. Now time will tell as to how good the service, will be.
Alfred
Very informative and great customer…
Very informative and great customer service!
Andre
Good monthly rate and deduction
Haven't started program until next month but great monthly rate.
Rajagopala Tripuraneni
My under sink erator was leaking
My under sink erator was leaking. I put in a service order at 5am and a technician called me at 11am saying that he was on his way to fix it. He came and replaced the garbage disposer by 12.30 pm. I had the contract for 2.5 yrs. So far I had about 4 claims and satisfied. I never had a big claim, knock on the wood !!!
Randy Muller
Quick Response
I opened a ticket to repair my AC late on a Thursday and it was assigned Friday morning. The tech showed up Friday afternoon and had my AC fixed and cleaned in less than 30 minutes. Day time temps have been in the 90s so fixing it prior to the weekend was critical.
JON OPEM
Pretty fast and the service guy was…
Pretty fast and the service guy was great but my AC is NOT FIXED. Waiting for a callback from the tech….
Pete Foley
I just cancelled with Choice
I just cancelled with Choice. I have had them for 5 or so years. If you follow the terms and conditions to the letter....and have time to not only follow up and stick to the issue, this can work. It did for many years. They dont always send the best techs, they try not to cover things. But for me, it paid itself off every year. However, the last two times they mentioned that they were not covering items that, in my opinion, they should.. They went farther than the exclusions allowed for. They mentioned that I had gotten my money's worth 10 fold a few times.....So I could see they could see my history, and probably were tired of losing money on my contract. It was good while it lasted.
Frolonda Carrington
So far I have yet to receive a…
So far I have yet to receive a technician. I will be able to better review the service, once the service is complete.
James Patterson
I had a problem and a plumber was not avaiable.
I had a problem and a plumber was not able to be found so i called a local plumber and he informed me that I need to change the shower head at no cost to me for the information. Which saved me $85 dollars. There need to be an option to get someone to state the problem before paying.
George Thompson
Making the claim was easy and…
Making the claim was easy and effortless.
Kerry
Completed the job
Completed the job
Manoj Prasad
Came promptly and repaired perfectly
Came promptly and repaired perfectly
Rebecca Titterington
Ease of use and prompt responses
Ease of use and prompt responses
Regina Mcnamee
Your Representative Catherine was…
Your Representative Catherine was informative to my questions concerning different plans available to me for my personal budget. She answered my questions directly with positivity in a timely manner.
Maurice Nowlin
Excellent Service
Everything went great. The appointment was scheduled quickly and the service technician was in communication with me prior to his arrival through the completion of the work. All expectations were meet.
Ray Eisenmann
Exceptional service
Exceptional service. We’ve had this plumber twice now in the last year. He does great work and is very fast. We would use him in your company again. Thank you.
Margarita Petrosian and Edgar
Excellent job
Called Wednesday evening. The representative send me an email with the appointment scheduled for Friday with "Appliance need". I contacted them and asked if it's possible for technician to come Thursday instead of Friday. Thursday morning technician was in my house. Vitality was honest and professional. Fixed the problem within short period of time. Had a replacement part in his truck. I was very satisfied.
Crystal H
Good Claims process
I recently switched to Choice Warranty after using another warranty service for many years. Then, I had 2 normally working appliances break down on me within a weeks time. So frustrating!!! I submitted claims on the day each incident happened, and I was impressed with the claims process. I was able to get technicians scheduled, and one tech has already provided a resolution. (The other tech is scheduled for this coming week)
clare coots
prompt service
The service was prompt and correct. problem solved.
Millersville
Samsung Range
The chat or all my questions are answered immediately. My claimed took 2 weeks for technician to come and my schedule keep changing. I also do not get the full claim funds to purchase my items in the store . I am waiting to receive less funds and will be adding out of pocket funds.
Mark Simmons
Wonderful service technician who took…
Wonderful service technician who took great care with repairing our gas stove/oven. I highly recommend Choice Home Warranty.
Lorraine Genovese
Gentleman was very knowledgeable about everything …
Gentleman was very knowledgeable about your business. Answered my questions easily. Was a pleasure to speak to.
Flyn Hayes
great service person
great service person may need work on contact info
customer
Reputable
Ease of submitting a problem and receiving a fast response
Geralyn Quandt
As soon as I put my information in and…
As soon as I put my information in and hit send I received a phone call from Austin. He explained what the policy would cover and the cost of the coverage. I received an email shortly after I agreed to the coverage with policy attached. It was fast and efficient.
Dennis Wilbeck
Great job
Great job, knowledgeable efficient & to the point.
Maria E. Ochoa
Great service,
Great service,
Carmen
They were quick to answer my call and…
They were quick to answer my call and set up an appointment. Thank you
Edward Beers
Worry free
So good to have a home protection plan when things go wrong!!! Good job Choice!!!
Earline Gaines
Martin
Martin, made sure I understood what I was getting he was very professional and easy to understand, I have not used the service yet.
Clarence D. Moore
Everything went well throughout the…
Everything went well throughout the need for repairs. Scheduling was easy, but it took about two weeks to get a technician.
Trina
Rebel Overhead Doors
The technician that addressed my issue was very helpful and I recommend to others.
Noel Mentzer
quick easy and clean
quick easy and clean
Jay Travers
GE technician was great.
GE technician was great. Not happy that it took a week to come out. Had to throw out lots of food due got the refrigerator not working.
Watson Hastings
Pool Pump Repair
Carlos With Saturn Creations Did A Fabulous JobResolving Our Pool Pump Issues. Very Fast and Efficient! I Would Certianly Be Willing To Use His Services Again!
Gopinath Jeereddy
Washer display issues
Washer display had issues. Technician arrived on time and found the issue and fixed it promptly. Appointment scheduling is convenient
Karen Caropelo
I called in my claim and it was easy to…
I called in my claim and it was easy to connect with a person. Within a 1/2 day, I was scheduled for an appt with the plumber.
KAREN WOODYARD
This is an excellent program
This is an excellent program. The service providers are amazing!!!
Jacquelyn Goodnight
Happy Customer
I've been extremely pleased with my interaction with Choice Warranty in the past and present for various different services.
Donna
They company got to my home in a timely…
They company got to my home in a timely fashion and completed the task.
Steve M.
CHOICE H W sent SAFA GARAGE DOORS -great choice !
Very easy to place a claim and SAFA Garage doors -did an outstanding job of repair and they arrived within 90 minutes of their 4 hour window ( and texted 20 minutes prior to their arrival ) -couldn't have asked for a better experience
Steve Guilfoyle
Technician was very knowledgeable and…
Technician was very knowledgeable and efficient. Quickly diagnosed root of the problem and ordered the necessary parts to repair my refrigerator..
James D Wilson
Very prompt reply from company and…
Very prompt reply from company and service person was made in less sthan 24 hrs. Service person was prompt and showed up whsen he stated. Problem solved quickly This is the 2nd time I have used this plan since I purchased it and both times great service and no returns. They do what they promise
Gerald Brooks
The Tech
What made my experience great was the tech he was awesome. He told me exactly what he was doing and answered all my questions. Even though he couldn't fine anything wrong he was very, very thorough.
Nara Mignot
Good Experience
Very easy process ! Just went on the website, filled out the questions and paid the service charge. Was able to quickly schedule an appointment!
Antonio McFarland
Excellent
Excellent, Excellent Customer Service!!!
jvb
The person asked questions about my age…
The person asked questions about my age which is 67 and sold me the program which cost $35.00 Dollars.
Doris Anderson
Choice provided prompt and thorough…
Choice provided prompt and thorough communication to me and the plumbing company. The plumbing company and Choice appeared to work well together to take care if my water heater problem. My only comment is I wish there was a more detailed coverage document for the warranty plan I have.
Alan Shultz
Great service quickly!
Great service quickly!
Stephanie Silvas
The gentleman that helped me was very…
The gentleman that helped me was very pleasant and explained the policy and answered all my questions and concerns, job well done.
Adell Gaughan
The second refrigerator was covered
The second refrigerator was covered. On the policy. It’s very old. Verified it was not a problem to add coverage based on age and have been paying for about 6 yeats of extra coverage. The seal is broken and pushed out to the right. This is due to normal wear. Why didn’t the coverage allow for replacement since that seal is not available. Your company seems to think I broke it. That is so not accurate. I show not have to file a dispute on this. Previously the company that was supposed to repair my furnace no showed for 6 months. I paid out of pocket to have another company complete the repairs. Claims are 975885753 and 290846116. If this happens a third time I will cancel.
John and Susan Rouse
Quality Masters Appliances was excellent
Quality Masters technician was exceptional; the company responded promptly with good communication. Satisfactory experience
Steven Jones
Great customer service and support.
Great customer service and support.
Catherine
Technician was informative and…
Technician was informative and explained how to prevent issue again. He was courteous and took time to make sure were understood the root of the problem.
Farasat
Overall Best in this industry
Overall Best in this industry
Manuel O Lago Jr
Repairman kept us informed of when he…
Repairman kept us informed of when he would arrive, that was great!
Donna Fickling
The person I Spoke to name Nicholas was…
The person I Spoke to name Nicholas was very polite and knowledgeable. He made my choice of coming over to your company very easy.
Suresh Mittal
Got the problem fixed next day
Got the problem fixed next day. Technician was very polite
Patricia Rushing
Air Conditioning Repair
My air conditioning went out last m one the hottest days of the summer. Choice wasn’t able to schedule an appointment for five days. The service technician was excellent- on time, knowledgeable, and professional. My only complaint was the wait for service.
Reginald Qualls
The service person was efficient
The service person was efficient. I would have liked for the service contractor to have come out sooner, but, overall I'm pleased with the service and would refer others to Choice Warranty.
Tina Pope
filed a claim got a plumber out the…
filed a claim got a plumber out the same day and new hot water heater delivered next day and installed early next day ...
Anand Amritraj
Good scheduling, timely arrival.
Good scheduling, timely arrival and the job was done quick.
Vudy Ros
The issue was my garbage disposal
The issue was my garbage disposal. It was a two day turnaround, and service was quick and pain free.
Maria S
The appointment was easy to schedule on line.
The repair man was sent quickly. It was easy to schedule the appointment on line
Leora Poplawsky
I recently had an excellent experience
I recently had an excellent experience with Choice Home Warranty. When my refrigerator started leaking, they promptly sent out a GE technician named Robby. He was professional, courteous, and thorough in his assessment. After determining that the fridge couldn’t be repaired, CHW quickly stepped in and offered me a Lowe’s gift card to help with the replacement. I truly appreciated how seamless and supportive the entire process was—from the initial service request to the resolution. It's reassuring to know I have a home warranty company that stands behind its service and takes care of its customers. Highly recommend!
Howie Rudolph
No more Leaky Fridge
On time and knowledgeable. Tech had necessary part with him and fix was made.
Stephen
Technician Issac
Issac was prompt, courteous, and efficient
Joan Welte
Good deal
I have been a subscriber to Choice Home Warranty for years. I am a senior citizen on a limited income, and any savings I can get appeal to me. I was offered a discounted program with the same coverage but locked in for a 3-year price, although I had to pay the entire 3 year price up front. This was roughly $20 less per month than what I was already paying for the same coverage. This was a good deal in my opinion.
AE Tacoma
Easy claim process but long wait
Easy claim process but I couldn’t make service appointment 5 days later. It is tough to wait 5 days without a washing machine. It would be nicer if wait is shorter because I expect the first technician visit will only be diagnostic of the issue and I will have to wait parts for the repair.
Ellis Pemberton
For my most recent claim the…stove/oven
For my most recent claim the technician’s response was timely but I had to call to get an update and was later told that I would get a replacement e- gift card in my email I still have not gotten that Kiwe’s e-gift card And that is the same situation with my previous claim I never got that Lowe’s e-gift card I would prefer a check do I can purchase my appliances from where I choose instead of of you all en forcing me to a specific business I am seriously considering changing home warranty prvider
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