Choice Home Warranty Review
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Reviews 55965 
Caroline Pearson
The site was easy tro understand and…
The site was easy tro understand and use.
DJG
Good job
Tech was on time. Found the problem and made an appt/ to fix it when he gats the new parts.
Mark
A pleasure to work with
My Account Executive, Robert Santh, made changing over to Choice Home Warranty easy. He is a pleasure to deal with, and I look forward to similar service from your firm.
William E.
Very easy process knowledgeable representatives
Received fast response to all my questions and signed me up over the phone could not have been easier
customer
The customer service rep that I spoke…
The customer service rep that I spoke to was very professional explained everything to me in a very kind manner.
dra96
The process of filing the claim was…
The process of filing the claim was easy and the service was scheduled quickly. The service man was very kind and efficient.
Said Hatami
Nice and easy they fixed the ac
Nice and easy they fixed the ac
Deborah Miller
On time
On time, very professional and courteous
JTD
Quick Response from Customer Service
Customer Service personnel are pleasant and respectful. Furthermore, they seem to understand their own processes and factors assisting and/or hindering your requested service. The only factor driving a 4 star review as opposed to a 5 star rating is the inability to provide timely responses by qualified technicians. I don't have insight to know if this is a price point issue for the offerings, timeliness of tech company compensation, or other business rules and practices, but it is noticeable to me, the customer. On a bright note, I have not experienced the long 'approved and/or covered' determining lead-times I have heard being an issue with other home warranty companies.
Scarlett Pledger AND Anthony M
I was happy that I was able to talk to…
I was happy that I was able to talk to someone on a Sunday.
Holloway
Start Sunday done by Wednesday
I called on Sunday afternoon, I had an email Monday morning containing the date and time of the repair which was Wednesday. The repair person was actually early and completed the service in around 20 minutes. Also, he was very friendly and knowledgeable!!!!!
John
The company that was sent came without…
The company that was sent came without the correct spring for our garage door and would take another week to get the correct spring. Or we could upgrade to the two spring system for an extra $199.00. Let’s see be without a car for another week or pay extra. Wow what a coincidence that he would have the 2 spring system but not the one! Make sure of the company that is assigned to you has everything for your repair.
Linda Malcolm
Outstanding service
I have had three different gome warranties and Choice is by far the best. They responded quickly, scheduled service quickly and fully covered my issue.
Phyllis
Not the best experience I have had
Not the best experience I have had. I had a very good home warranty service when I owned a home in CA. When I moved to MO. I incorrectly assumed the home warranty service would be comparable. Wrong! I don’t like giving 1 or 2 stars so 3 is my worse.
Priscilla
Very respectful came and did his job.
Mr. Johnson was very understanding and respectful and did a fantastic job explaining Everything .Thank you
Michael Moran
You got right to the point.
You got right to the point.
Sherilyn Haug
Customer communication
The company contracted Handy Bear repairs did a good job. However the communication from Choice when appointments have been scheduled was not good. I was not made aware of impending appointments before the date and was not home for the first appointment. Please improve your communication with your customers.
MABILLEAU/NINA S
The technician called about coming even…
The technician called about coming even sooner but we resolved the issue privately and canceled service.
customer
Everything was great
Everything was great. Efficient, looked at everything and made sure to diagnose the problem quickly. Company kept me informed on when they would arrive.
Jean Underwood
Even tho it took awhile to get…
Even tho it took awhile to get everything settled and appointment set, the tech was great, friendly and most importantly fixed my problem!
Will
USA Plumbing repaired our problem…
USA Plumbing repaired our problem quickly, efficiently and in a professional manner. Their technician, Santana was polite and very knowledgeable.
Curtis Davenport
Customer service was great and done in a vert timely manner
Customer service was great and very professional. They listen to my issues and choose the best route to resolve the issue. Service provider was assigned immediately, with instructions reach out if I did not gear from service provider. Repair was done in a very timely manner, and the technician was professional at all time, keeping me posted at every turn. My washer has been repaired and I'm more than satisfied with the entire process. Thank you
James Heath
Warranties should cover the cost of…
Warranties should cover the cost of repair or replacement of covered items. By the time I paid for the service call for the tech and the estimated but not listed non covered charges, I paid half of the cost of the repair. I’m glad I didn’t have to pay for all of it but shouldn’t warranties cover the cost ? Is that not why they are purchased ?
Nancy Brown
Well
Well, he didn’t fix the problem I’m out my $100.00 and I don’t know what to do next
Benny
My call was answered in person
My call was answered in person. I received courteous attention throughout the call. I was told What to expect in terms of a return call from a technician to schedule my job.
Mike Leeches
Choice customer service has been great…
Choice customer service has been great so far.
CHARLOTTE
WE HARD TIME FINDING A NUMBER THAT WAS…
WE HARD TIME FINDING A NUMBER THAT WAS RIGHT. ALSO IT WAS A REGRIGATOR THAT I WAS HAVING TIME WITH. WE SORT OF FOUND OUT THE PROBLEM OURSELVES. THAT IS WHY WE CANCELED. I AM 81 AND ON OXYGEN 24-7 AND I THOUGHT IT WAS LOSING MY MIND. I DID HAVE A CARE TAKER WITH ME AT THE TIME BUT SHE HAD TO LEAVE. WE HOPED WE WOULD HEAR FROM YOU. SHE DID GET TO TALK TO A PERSON AND THEY TOOK ALL THE INFO. SHE SAID AS SOON AS A TEC. IS AVAILABLE HE WILL CALL OR COME OUT.
Danique
Quick and easy replacement of a light…
Quick and easy replacement of a light switch
DW
Choice tries
Choice tries, but I think waiting 7 days for a technician to come out I think is too long.
Roxanne Bachoua
Confusing
Just as soon as I signed up, I got an e-mail with a "better offer." Why was this not offered up front? I was afraid to click on it because I did not know if it would automatically apply or give me choices so that I could make a choice at the time. Now, I am getting another e-mail from a rep. This is too confusing to customers. You should re-think this approach.
Falitsa Kordomenos
Deybi was an awesome salesman!!
Deybi was an awesome salesman!!
David Ponce
Pure Pools Inc.
Bonnie and Francisco were excellent. They provided me with timely communication and kept me informed of all work performed. Francisco was very professional and explained all work to me as well as what went wrong with the parts.
Khalequzzaman
Service and timing are great.
Service and timing are great.
Michael and Maureen Moffett
Your technician was very polite
Your technician was very polite, knowledgeable and had the problem fixed within 10 minutes. I live in a "Over 55 Community" and will tell people to call you if and when a problem should arise.
Ivis
Quick and easy
Quick and easy
Vernon Barnes
My problem was fixed
My problem was fixed. Additional service recommendations were made that would enhance continued unit reliability and function.
James Coyne
Our service people were great they did…
Our service people were great they did a very good job. I wish you would pay for equipment that is better than “builder grade”.
Daniel Currier
Great price adjustment for a loyal…
Great price adjustment for a loyal customer
Angel Alvarado
The LG repair man came over and did a…
The LG repair man came over and did a very good job. Repaired our washer In a timely manner.
Tom Coggins
It was a very easy process and enjoyed…
It was a very easy process and enjoyed the service.
Colleen Haller
Service was scheduled next day
Service was scheduled next day! Here about 2 hours repaired problem immediately! $75 service fee! Home Warrenty well worth it!
Frdedy Dubon
Good service
Good service, they answered to phone calls right away and they accommodate to our schedule. Good job
Brad wilkins
Just hard to find washing machine for…
Just hard to find washing machine for the money aloud so we will have to add to but all is good THANK YOU
Fnu Kashinath
The technicianwas polite and he had the…
The technicianwas polite and he had the necessary spare unit to replace
David
The process to get a service technitian…
The process to get a service technitian was easy and fast. The only issue I had was I recieved an email late telling my I had an appt. the following morning. If I had not checked my email i may have missed the appt. If this is not clear and someone would like to speak with me I can be reached at 562-587-0397. David
Paul Geerts
CHW is a better company to work with.
CHW is a better company to work with. I have worked with other home warranty companies and found this is the best of those I have tried. CHW has repaired the items I claimed without major issues. Don't expect overnight or next day service, the contractors are hesitant to work with any warranty company. Please speak with the repair company before repairs start to make sure you are getting quality service you will be happy with; they are your local service advisors.
LOstinTravelAgain
Quick and efficient!
A technician was contacted immediately and was able to come out the very next day and fixed the proble.
Beverly Jones
I was tired and just got off work
I was tired and just got off work, I have had the worst of luck for a year now, I spoke with David he offered me a wonder plan and lifted my spirits!! Thank You David!!
Terry Rosenstock
fast service
fast service
G. Smith
Scheduling and arriving
It is always easy to make a request for repair/service but actually getting someone out takes a little time. I was told one set of hours and then was disappointed when it was rescheduled for another day. When the repairman finally arrived, I was very pleased with his professionalism and commitment to complete the job.
Sherry Bowen
The staff at choice home warranty was…
The staff at choice home warranty was very helpful
Teri Lawrence
Glad i still have Choice Warrantyeat i get serviced promptly
What us great i get serviced promptly. Techs are usually very knowledgeable, and yes if they cant fix item,,theyll replace, which has happened to me. I've used Choice in 2 different states, and now my family has even signed up.they even covered my pool pump. Very happy to Have Choice part of our family.
Paula Jeffries
No heads up
Well, I thought the repair guy were repairing two things REFRIGERATOR wasn't cooling, his fixed that, his pulling his tools away, I asked what about the strip around the refrigerator door. He answered, he was unable to replace the strip. No heads up from CHOICE.
Michael P
Jake Robertson was great to deal with
Jake Robertson was great to deal with. He made sure to review all of the offers and got me a great deal, and explained everything clearly.
Jean Louis
It is amazing how quick you answer my…
It is amazing how quick you answer my claims. The customer services I talked to are always polite, professional, and eager to help. The technicians you assigned are always respectful, prompt, and knowledgeable. Thanks for your quick turn around.
Suzanne
Overall Choice Home Warranty is good, but
Overall Choice Home Warranty is good. Although I received way less compensation for my dead dishwasher, as I can’t even come close to replacing it with what they gave me. Very disappointing.
FREDERICK
Took the time to listen to my questions…
Took the time to listen to my questions and concerns
Arline Argentati
Very knowlegable and helpful agent
Very knowlegable and helpful agent
MANOHAR NEMILI
Quick Service
The response was very quick along with inspection. Didn't have to wait for too long with broken appliance.
Henry
Great job
They did a really great job and was really professional.
ralph smith
Profeswsional Company
The person I talked with was professional, knowledgeable and polite. Got a discount for multiple properties. Explained everything to my satisfaction.
Ron Little
Customer Service
Customer Service; please quit calling after I signed up
Boo
Good servicr
Good servicr
Vickie Davenport
Choice Home Warranty Review
The explanation of benefits, cost, and start date was exceptional and fast.
Sheryl Roussin
Makes my life so much easier to just…
Makes my life so much easier to just call choice and they find someone to come out. They have followed up on every claim I've made.
Maria
Having a home guarantee is the best thing
Excellent and fast service, they solve the problem and get your equipment working again. Thank you.
Marilyn Donovan
The technician was polite and did his…
The technician was polite and did his job.
Bill Congelio
Beware of fine print...the salesman mis leads what's covered and what's not
When signing up for this service, the salesperson told me it would cover everything in my appliances and sold me a 3-year contract that allowed a 6-month extension. The very first call I was told that the warranty does not cover the rollers or brackets in my dishwasher because choice only covers "mechanical" items. What is more mechanical than rollers and slides? It's the definition of mechanical! If they mean electronic, they should say that. This has only confirmed my impression of extended warranties, they always find a way to wiggle out of it. I then had issues with my microwave and they recommended a company that sent a 3-hour Time window, did not show up, did not call to say they were running late, and when I called into the office they made excuses for not contacting me when they were 5 hours late. I asked them to assign a new company which I did have luck with, but why should I have to go through this two and three times? They need to vet their vendors better. On the plus side, the repairman fixed my microwave.
DEBRA GAYLE
Crystal Pools tech was great
Crystal Pools tech was great
Andrew Sturrup
Customer service representative was…
Customer service representative was very courteous and professional.
Terry Hill
The original appointment was for Monday…
The original appointment was for Monday it was changed and there was water damage due to the supply line leak. When the repair team got here they were exactly on time and only took 20 minutes to complete
John Meyer
Gary was very polite and knowledgeable
Gary was very polite and knowledgeable. He explained options and the reason the options would be better.
Pam Sato
The appointment was easy to make….Bella…
The appointment was easy to make….Bella Vita Solar was very flexible with the time I chose to have him fix my ceiling fan. He was in and out within 15 minutes. Highly recommend!😊
Susan Cooper
First experience
First time using Choice on seething up an appt for our dishwasher. Very helpful, thorough and courteous.
Henry
Appreciate you all for keeping your…
Appreciate you all for keeping your word on the wa Home warranty. Being with the company for years, and not many issues with them. Appreciate it
Al
Choice took the case over the internet
Choice took the case over the internet. They were fast to reply. The first technician assigned to our case was not responsive. I requested and received another one within 24 hours. The new tech showed up 30 minutes late (they give you a 4 hour window for their arrival). He cane in, diagnosed the issue and left. I received a message from Choce letting me know that they will replace (rather than fix) the appliance. Unfortunately, I got no choice bilut to accept their replacement offer via an gift card. Their replacement cost was less than 1/2 the cost of replacement.
LARRY
Drew
Drew, the customer service representative was very friendly and helpful. He has a very positive and professional attitude. He answered all my questions with compassion and knowledge. Choice Warranty is lucky to have a person like him. I would rate his service 5 out of 5 stars.
Barbara And Terry Mitchell
Responded quickly
Responded quickly. Tech was professional
Sybil Warren
The sale agent was kind and helpful, Katelyn Navarro and even gave me a good deal.
The sale agent was kind and helpful, Kaþe
Gary Vertner
Faucet repair
CHO is easy to talk to. The whole process was explained with no hesitation which made me happy! The repairer they found knew what he was doing and was professional and friendly. I won’t hesitate to call CHO again when something breaks down
Christopher And Elizabeth Slay
Simple claims service
Simple claims service.
Dennis Cornwell
Anthony was very helpful and provided…
Anthony was very helpful and provided answers to my questions about a new policy - good work~!
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