American Residential (ARWhome) Review
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Reviews 1083 
Helen Sandiford Ayers
Spoke with Karen who was very helpful…
Spoke with Karen who was very helpful and updated my information so I can pay my bill.Thank you Karen for your patience and understanding ❤️❤️😄😄
Gail Price
Awesome customer service
I talked with Consuela @ ARW this morning about my payment and she was so awesome and helpful. She dug a little deeper into my monthly plan and discovered a few things. I really appreciated Consuela, because there's very few customer service reps that will go out on a limb for you. Thanks Consuela have a great day!😊
Johnnie
Spoke with Will very professional and…
Spoke with Will very professional and knowledgeable
Jeannie
It's good to have stuff like this it…
It's good to have stuff like this it really helps the working man get thew
Jul g
Martha
Martha, was wonderful, she was patient, very knowledgeable and pleasant to speak with. Thank you!
Jason A Gonzales
Everything sounds great I hope…
Everything sounds great I hope everything works out. I trust trust this process I’m hope everything goes smoothly
kris
Will was very professional
Will was very professional, helpful, and asked questions pertinent to my home safety needs. He was polite and personable, with suggestions regarding my individual plan. I'm grateful for the ARW safety net! 👍👍
Timothy Brooks
Well I got an repair for my home on…
Well I got an repair for my home on 2140 eastburn avenue I got the chances to hear my company mostly people I do not put much of mines up with hope they give sometimes many the best of I did not notice an president of the united State could be seeking services to get with players on the football team of eagles it is against the law to let strangers out into our community but he also said the vice president is his way of putting work on well once I did notice many people whom start this is able to let go but after training an Plus instructions on the house many look like they train to really protect they house an mortgage I was saying I'm hoping. Not apart of that you notice when one can forge an information an anyone could jump onto the next ideal let it be alone we do see how it done but certain none has the same ideal jumps right off the think an they just take tell an make how it steal all but once I do inform many veterans the care an yes some are not veteran an yes some has an bigger cloths department name dress code what it look like we all have administration an nobody can tell the difference from commonder an chief of founding head of defense like to let it alone behind it all I think the president jd Vance of getting the chance to let me see it all
Sharon Crawford
The Customer Service Rep Mark went…
The Customer Service Rep Mark went above and beyond to help Me I really appreciate his professionalism.He was very concerned about my situation.He is awesome and provided Excellent Customer Service.Your Company have some Amazing Customer Service representative.
Larry Muldrow
She did a great job
She did a great job
Alton Moses
Talking with Karen as pleasant as she…
Talking with Karen as pleasant as she is was a wonderful experience I've ever had with customers service. My I would not mind have her being a bundle of joy to talk with anytime for a customer service representative
John Morgan
Morta was excellent.
Morta was excellent.
Karen
Home Warranty
Took gave of what I needed done right away.
Consumer
Really great service and better customer service
Great service and better customer service. A happy with the Services provided.
Tonya Bell
Another satisfied customer.
I spoke with Tiffany who was very professional and knowledgeable about what I needed to know about my account. Tiffany gave me good advice. She was very polite with a pleasant attitude. I got excellent customer service. Satisfied Customer (Tonya Bell)
Jimi Moore
Great customer service!!
Great customer service!!
Leila Harris
My bill seems to come right before my…
My bill seems to come right before my pay check hits the bank, ARW understands and Ms Karen assisted me yesterday with handling that, I really appreciate the service and support
Patricia Puckett
I spoke with Martha
I spoke with Martha. She is such a lovely person. It was such a pleasure speaking with Martha. She answered all my questions put my mind at ease and was such a pleasure to speak with. I believe that Martha is an asset to the ARW family thank you so much Patricia Puckett
Tracey
I had issues filing a claim online but…
I had issues filing a claim online but Kenisha, who was very patient, knowledgeable, and courteous, was able to assess my situation and resolve the conflict within a matter of minutes. I'm a new customer and first impressions are important to me. So far so good ARW. And a special shout out to Kenisha!
Melodie McClure
Great customer service
Great customer service. Your representative Rave, was wonderful. Very professional I will recommend your company to all my family and friends.
Balaji
Great customer care experience
This customer care representative Vanessa made my day today! I was trying to sort out the current plan charges and she helped me providing the same benefits with lower rate. While she was doing it, my call got dropped. She called me after sometime and confirmed the rate change was processed. Also to my surprise she asked about an in progress claim and when she knew my own contractor didn’t sign my claim, she helped me waiving the claim processing charges.!
Katrina Jackson
Vanessa has great customer service…
Vanessa has great customer service skills..she’s very polite
Rochelle Dooley
I’m very pleased with ARW they come out…
I’m very pleased with ARW they come out in a timely manner are very professional and knowledgeable about their work and customer service representatives are excellent I spoke to Karen she was very helpful.
Dawna Smith
What's important to me reliable service accountability, and friendliness
I don't know what the company is doing well.I have not used them yet. They seem nice on the phone when I just made a payment.I think there a little expensive.I'm on a fixed income in $63.Is a little high for me but it's the best plan
julie gelo
Friendly
Friendly, efficient, knowledgeable
Linda Williamson
Their just a great company
Their just a great company. They have always treated me well
Lytricia Gardner
Nove
Nove Was a very nice and gentle person to converse with. He made it simple for me. And I really appreciate it
Anita Harper
It was a pleasure speaking with Nove…
It was a pleasure speaking with Nove because of his sensitivity of the nature of a previous declined payment. He is very curious and willingness to help me rectify the issue.
Bonita Yancy
My questions were answered without any…
My questions were answered without any problems
John Reberger
Iv always had the best timely claims
Iv always had the best timely claims
James I Allen
I was treated like a value customer and…
I was treated like a value customer and the lady I talk to was very nice
Glam Louise
Joel attention to details in updating…
Joel attention to details in updating my payment method.
Adrian Rodriguez
This agent has a special talent to deal…
This agent has a special talent to deal with customers
Princella
The representative Vanessa was so wonderful
The representative Vanessa was so helpful in guiding me through the necessary areas to obtain what I needed explained. She was very knowledgeable, kind and very understanding to some of my limitations. She is a gem and I wish she could be everywhere I called about matters I needed help with. I Thank her so much for making my experience a truly memorable one in a positive and good way.
vicky jones
This is a rating ONLY for the agent i…
This is a rating ONLY for the agent NOT ARW i just spoke with VENNESSA, her name should stay in caps. I canceled my services last week and then began to get calls, not understanding why because I thought our relationship was finally over. I returned the call and first got somebody name Mina I think she said her name was, which this one of the reasons I left you guys was for unprofessionalism and personal feelings and not to mention the banger " never fulfilling orders"However she was flat out rude, ask to speak to a supervisor she said we were done talking since I wanted to cancel. I called back and this customer service oriented familiar voice came on the line, very familiar in 1980 when people cared about pleasing the customer. I laughed and talked to this young lady and she could have sold me anything that I ever returned. She was a delight to speak with. I feel this company may one day be her downfall, she don't belong, she deserves a more professional setting. I pray GOD find her, her right setting where people are as humble, understanding, delightful, listener, and customer service oriented as she is! Thanks Ve'nessa, wish I could have met you sooner than later!
Connie Tisdale
Vanessa was awesome.She helped me with…
Vanessa was awesome.She helped me with everything I needed I would recommend her to anyone thanks
Dellaree Colter
I called ARW for a plumbing job but…
I called ARW for a plumbing job but called back to cancel the representative was so attentive to my needs . It was a smooth transition also she was medicinal to my ear . Thank you for the great experience 😀
Wilson j orphey
Hi Wilson
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Jody Anderson
ARW Home Repairs
I recently had a fantastic experience with American Residential Warranty (ARW Home) regarding home appliance repairs. Their service was outstanding from start to finish. First, they replaced a faulty capacitor, quickly restoring proper function and ensuring everything ran smoothly again. Next, they efficiently repaired a leaking pool pump, preventing further water loss and potential damage. The process was quick and professional, and the technicians were knowledgeable and courteous. I highly recommend ARW Home for its reliable and excellent service!
Michael Johnson Sr
I called about our washer
I called about our washer. they could not repaired it. gave us enough to replace the old one. took about month. kind of slow but good to go.
S. Richardson
Experience
I talked to Mel and she was absolutely amazing. She provided a lot of information and helped with my needs.
PAULA BARBER
The Repairman was courteous
The Repairman was courteous, knowledgeable and efficient.
Patricia Jackson
Hassle Free
I fell a couple of days behind due to some events come up. I asked Ms. Karen if my payment can be taken out Wednesday instead of today and without going into details, she said no problem and rescheduled it for the 1st of May. Less stress and back to work I go.
Tonia Meshell
Karen was professional and…
Karen was professional and knowledgeable.
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