American Residential (ARWhome) Review
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Reviews 1039 
Tracey
I had issues filing a claim online but…
I had issues filing a claim online but Kenisha, who was very patient, knowledgeable, and courteous, was able to assess my situation and resolve the conflict within a matter of minutes. I'm a new customer and first impressions are important to me. So far so good ARW. And a special shout out to Kenisha!
Melodie McClure
Great customer service
Great customer service. Your representative Rave, was wonderful. Very professional I will recommend your company to all my family and friends.
Robin Johnson
Everything was perfect
Everything was perfect. I believe the young lady name is Karen?
Balaji
Great customer care experience
This customer care representative Vanessa made my day today! I was trying to sort out the current plan charges and she helped me providing the same benefits with lower rate. While she was doing it, my call got dropped. She called me after sometime and confirmed the rate change was processed. Also to my surprise she asked about an in progress claim and when she knew my own contractor didn’t sign my claim, she helped me waiving the claim processing charges.!
Katrina Jackson
Vanessa has great customer service…
Vanessa has great customer service skills..she’s very polite
Rochelle Dooley
I’m very pleased with ARW they come out…
I’m very pleased with ARW they come out in a timely manner are very professional and knowledgeable about their work and customer service representatives are excellent I spoke to Karen she was very helpful.
Dawna Smith
What's important to me reliable service accountability, and friendliness
I don't know what the company is doing well.I have not used them yet. They seem nice on the phone when I just made a payment.I think there a little expensive.I'm on a fixed income in $63.Is a little high for me but it's the best plan
julie gelo
Friendly
Friendly, efficient, knowledgeable
Linda Williamson
Their just a great company
Their just a great company. They have always treated me well
Lytricia Gardner
Nove
Nove Was a very nice and gentle person to converse with. He made it simple for me. And I really appreciate it
Anita Harper
It was a pleasure speaking with Nove…
It was a pleasure speaking with Nove because of his sensitivity of the nature of a previous declined payment. He is very curious and willingness to help me rectify the issue.
Bonita Yancy
My questions were answered without any…
My questions were answered without any problems
John Reberger
Iv always had the best timely claims
Iv always had the best timely claims
James I Allen
I was treated like a value customer and…
I was treated like a value customer and the lady I talk to was very nice
Glam Louise
Joel attention to details in updating…
Joel attention to details in updating my payment method.
Frances Martz
I had the pleasure of having Vanessa…
I had the pleasure of having Vanessa take my call. She was professional, competent and very friendly. She was a delight to work with. I feel she needs a raise, dinner or some sort of recognition for her excellence service.
Adrian Rodriguez
This agent has a special talent to deal…
This agent has a special talent to deal with customers
Princella
The representative Vanessa was so wonderful
The representative Vanessa was so helpful in guiding me through the necessary areas to obtain what I needed explained. She was very knowledgeable, kind and very understanding to some of my limitations. She is a gem and I wish she could be everywhere I called about matters I needed help with. I Thank her so much for making my experience a truly memorable one in a positive and good way.
vicky jones
This is a rating ONLY for the agent i…
This is a rating ONLY for the agent NOT ARW i just spoke with VENNESSA, her name should stay in caps. I canceled my services last week and then began to get calls, not understanding why because I thought our relationship was finally over. I returned the call and first got somebody name Mina I think she said her name was, which this one of the reasons I left you guys was for unprofessionalism and personal feelings and not to mention the banger " never fulfilling orders"However she was flat out rude, ask to speak to a supervisor she said we were done talking since I wanted to cancel. I called back and this customer service oriented familiar voice came on the line, very familiar in 1980 when people cared about pleasing the customer. I laughed and talked to this young lady and she could have sold me anything that I ever returned. She was a delight to speak with. I feel this company may one day be her downfall, she don't belong, she deserves a more professional setting. I pray GOD find her, her right setting where people are as humble, understanding, delightful, listener, and customer service oriented as she is! Thanks Ve'nessa, wish I could have met you sooner than later!
Connie Tisdale
Vanessa was awesome.She helped me with…
Vanessa was awesome.She helped me with everything I needed I would recommend her to anyone thanks
Dellaree Colter
I called ARW for a plumbing job but…
I called ARW for a plumbing job but called back to cancel the representative was so attentive to my needs . It was a smooth transition also she was medicinal to my ear . Thank you for the great experience 😀
Wilson j orphey
Hi Wilson
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Jody Anderson
ARW Home Repairs
I recently had a fantastic experience with American Residential Warranty (ARW Home) regarding home appliance repairs. Their service was outstanding from start to finish. First, they replaced a faulty capacitor, quickly restoring proper function and ensuring everything ran smoothly again. Next, they efficiently repaired a leaking pool pump, preventing further water loss and potential damage. The process was quick and professional, and the technicians were knowledgeable and courteous. I highly recommend ARW Home for its reliable and excellent service!
Michael Johnson Sr
I called about our washer
I called about our washer. they could not repaired it. gave us enough to replace the old one. took about month. kind of slow but good to go.
S. Richardson
Experience
I talked to Mel and she was absolutely amazing. She provided a lot of information and helped with my needs.
PAULA BARBER
The Repairman was courteous
The Repairman was courteous, knowledgeable and efficient.
Patricia Jackson
Hassle Free
I fell a couple of days behind due to some events come up. I asked Ms. Karen if my payment can be taken out Wednesday instead of today and without going into details, she said no problem and rescheduled it for the 1st of May. Less stress and back to work I go.
Tonia Meshell
Karen was professional and…
Karen was professional and knowledgeable.
Patty Lucas
Karen was very friendly and helpful so…
Karen was very friendly and helpful so we made the payment
Highly Satisfied Customer
The rep was top notch
The rep was friendly, HIGHLY knowledgeable and patient with my numerous questions (necessitated by very poor service of another company that led to my cancellation of that company). So glad I found arw. If all the reps are as top notch as Jason I will be a long term customer.
sandrabroden
THE POSITIVE AND FRIENDLY ATTITUDE OF…
THE POSITIVE AND FRIENDLY ATTITUDE OF THE REPRESENTATIVE
Hulda B
How great
From the moment I answered the call, Karen was so kind and funny. I've never been excited to pay a bill. A customer's experience who has common sense most of the time is based on patient a representative.
Toni Newman
I spoke to 3 people on three different…
I spoke to 3 people on three different days. Rod at first very kind was glad I called. Didn’t get everything resolved due to me not having my bank account number ready. When I called back the next day I spoke to Brandon who seemed like I was bothering him he said I needed to speak to a manager who would call me 24 to 48 hours he. Needless to say no one called me within 48 hours, All I was trying to do was pay. When I called back the 3rd time I spoke with Matt, who was very professional and kind. I had decided b4 I called if he was like Brandon I was going with a different home warranty. However I’m very glad I spoke with Rod and Matt. Thank you, Toni and Malisah Newman
Tim
Their CSR Karen did an excellent job…
Their CSR Karen did an excellent job taking my payment over the phone and sending us our policy documents. We have been with ARW for many years now and the service has more than paid for itself over the years. They always fix our problems quickly and efficiently for a very low service fee. The peace of mind this provides is priceless. Would highly recommend their services to anyone looking for a dependable Home Warranty Company. 5 Stars!!!
Tonya
I appreciated the help that was given
I appreciated the help that was given. I spoke with Matt and was able to work out a plan to keep my home warranty.
Roosevelt Harris
Thanks for walking me through…
Thanks for walking me through everything Jake at ARW customer service
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